Purcell's Towing & Recovery LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Skelly
9 months ago
Amazing service! Went through my insurance because I locked my keys in my corvettes trunk after a long day of boating. Guys came out within 20 minutes, and unlocked and got me into my car within the span of 5 minutes. Made it look easy. Awesome service and great friendly dude.Service: Car lockoutsService: Car lockouts

  faye palmer
4 months ago
My family member was in a minor accident. It happened on a Monday at 6:30 pm and the car was towed from the scene. They charged her a full day on that Monday. It was picked up Wednesday around 2 or 3pm and he charged a full day again. The bill was $805, including $250 towing charge from Darien to Delavan, $125 labor fee, $30 administration fee! What a rip off! Talk about adding insult to injury. Unbelievable!

  Solomon Powell
4 months ago
Did not have a great experience.My wife's hood blew up and smashed her windshield on I-43 near the county X exit, which is 2 miles from her house. Purcell's hooked up, dropped her at home (which was literally off that exit and 2-3 miles from the incident, but still nice of them), then took the car to their place in Delavan, which according to Google is 3.8 miles from our home. I had told her to have them take it to the body shop but the Purcell's guy heard co-part mentioned and said just take it to our place (Purcell's lot) if co-part is going to get it. So in all it was about a 6-10 mile tow. This was at about 12:30pm.I called them around 3pm and said it needs to go to the body shop (Keith's Body shop in Delavan) like we originally said. The body shop is literally down the road from Purcell's (according to Google it's 2 minutes, and less than 1 mile) He said ok, he might do it that afternoon or he might just do it in the morning of the next day. I wanted it to go that day, but I thought to myself, I hope he doesn't charge me for an extra tow for this, and he sure better not charge me overnight storage.Well, he decided to wait and do it the next morning, and all I know is ... for this grand total tow work of 7 to 11 miles, I got a bill for 612.00 (attached).Keith's, for their part, initially wrote it up as $781.00 on their body work estimate (a 20% uptick). (Sigh). But ultimately only charged me the $612.00 (after I'd seen a copy of the actual tow receipt).Well I paid it. But beware. They might not bend over backwards to save you charges, especially if they hear the word insurance. And that ultimately hurts all of us.Summary: I appreciated them giving my wife a ride home. I didn't appreciate the price for the full service rendered. Especially if (as the bill seems to have) he added that overnight storage charge, which was done for HIS convenience, not mine.

  Carla Hagerott
a year ago
I can t say enough good things about this company. My son was traveling when his truck broke down. He didn t know anyone and wasn t sure who to call when he found Purcell s Towing online. The owner, Mary, was quick to help him with a very reasonably priced tow and find a reliable mechanic. The truck had more damage than we wanted to deal with so Mary towed the truck to their shop. Then she did something I never would have expected, she sought out a buyer for the truck. She posted it on Facebook and talked to people she knew who might be interested. In less than a week, she had it sold for us and the deal was complete. She went over and above to communicate with us and help us work through this while we were in separate states. She helped us tremendously and I would recommend their company to anyone. They are the best!Service: Car towing

  A U
a year ago
This guy saved us. We went through AAA and a different company was sent. There was a bunch of drama with the other company and the driver took off and left us stranded. After 4 hours of trying to get AAA to fix it and send someone to help us, we gave up, but who s gonna help you in the middle of the night? Purcell s. He picked us up, and drove us the 30 miles to our usual repair place. At 10 o clock at night. So amazing. Super friendly and so helpful. Thank you SO much for being there when we really needed it.

  Dayle Shannon
a year ago
Purcells ALWAYS answers the phone. They are timely, professional and VERY reasonable. I was in a bind yesterday and needed my 57 Chevy moved they did it so quickly ! I couldn t believe it. Mary is so nice and so easy to work with! 5 stars!Service: Special vehicle towingService: Special vehicle towing

  War Crymynyl
4 months ago
Garbage 10/10 dont recomend called them twice and broke somthing on my truck each time smh

  Alex
a year ago
We had a flat and Purcells were so nice! They filled our tire up and followed us to make sure we made it safe to Walmart to repair. Can't recommend them enough!

  Brandon Streit
a year ago
Needed two tow jobs and being my car sits low its very difficult to find a truck that is able to tow my car. Purcell is top notch in towing and took the time to make sure everything was hooked up properly & there would be no damage done to the car. Highly recommend Purcell's

  Dylan Allamian
2 years ago
Purcell's is the best! Great service, personable, and all around great to work with. I totaled my car and was told I wasn't able to pull some aftermarket parts off because of liability issues- which was expected. What I was not expecting was a call saying they pulled them off for me to come pick up! 10/10 customer service.Service: Car towingService: Car towing

  Madelyn DeStefano
a year ago
Purcell's is the best. Couldn't have asked for a better experience after getting terribly stuck in a snowy ditch with a flat tire in the wee hours of the morning. Went above and beyond the call of duty. Thanks for saving me and keeping me safe!

  Cole LaFleur
2 years ago
I had the unfortunate experience of popping a tire on the highway. After calling around and being told wait times were 3+ hours someone finally directed us towards Purcell's. I'm so glad we called because they told us someone would be there within the hour. Not even 20 minutes our savior arrived! As I'm writing this I realize I never got the wonderful womans name who picked us up, but she was amazing! She was very kind and didn't try to bs us about the truth of our situation. She gave us so many options in case our original plan fell through. If I'm ever stranded up this way again I know who I'm callingService: Car towing

  Lori lietke
a year ago
After blowing a brake line we needed this towing service. We cannot say enough! Joe was very professional, arrived before scheduled time, was able to tow the truck, and camper! We would highly recommend his services.Services: Special vehicle towing, Local haulingServices: Special vehicle towing, Local hauling

  Ryan
2 years ago
Not a very personable guy. I had A dr appointment for my 2nd degree burns and couldn't pick it up the next day. He left the shop the day I wanted the car. so I had to wait to pick it up the next day and they added more money for storage. He charged me 180$ for a 3 block tow and tacked on 2 day storage fees totaled 230$ And had a bad additude with me and my girlfriend. I would not recommend, but the police use him so most people won't have a choice.

  Nick Blando
8 months ago
Avoid like the plague! The Lord Jesus Christ is going to punish these guys! They will feel the wrath of God! Over charge and steal from Gods children s you will feel the fire . Just saying! Shame on you!Service: Car towingService: Car towing

  Austin Schneider
4 years ago
They don't waste any time when getting to the tow location and safely, carefully and promptly loading the vehicle on the flat bed. Reasonable pricing for whatever type of service they provided. You can always expect Purcell's to quickly and efficiently take care of any job you throw at them.

  Bob Lembke
3 years ago
My pickup broke down around 8:30 pm. I called Purcell s towing and Joel arrived in 20 minutes. Got me loaded and back to my shop quickly. He has a good price and easy to deal with.Thanks Joel!Service: Car towingService: Car towing

  Masked Streamer
4 months ago
They are so unprofessional and so rude its not even funny. I dont not recomend them at all.

  Duane W
4 years ago
Has always been there when I or my family has needed them. Of course it's never a convenient time for anyone involved when it comes to an accident or a runoff. Always seems to be a weekend or after hours so one should certainly not expect anything but a premium for after hours service. I won't ask anyone else in my area to tow for me because I believe Purcell's is trustworthy and have a high standard of ethics.

  Nestor Jaramillo Mendiola
5 years ago
Got charged $250 for towing and storage. The car was literally less than a mile from the tow yard and was towed yesterday! Unbelievable high prices and it seems like they really take advantage of people. That's almost half a week's paycheck for the average person but as long as they're making their money, they could care less! Stay away from them if possible...

  Colin Sexton
4 years ago
Went here for a second opinion after an attempt to be sold emergency parts I didn t need (I do know a thing or two skit card but never let mechanics know that lol)Tommy was up front and honest about situation (brake calipers) and explain it and why.I saw his honesty and character right away and very personable and relatable also.Had a flat tire in a bind a few months later and very fast and very fair price to plug.This is now my go to place and would and will (and did today) recommend you anyone and everyone.A+

  Ryan Lopez
a year ago
My friend got her car towed and they broke her shifter to the point where you can t even put it in gear. Paid 900 to get it out of there found out it was broke then told them they had to fox the car because THEY did it. They refused and refused to give money back. Place is bogus

  Carol Hansen
4 years ago
They towed my vehicle after an accident.They were extremely professional, and sympathetic. Very very reasonably priced, I'd say they are the cheapest and easiest towing company to work with!!!I will definitely use their servicesagan!

  Linda Swanson
2 years ago
we were out of state stranded at a Burger KING with a starter fob that wouldn't work Ford couldn't send Their tow truck so gave us Purcell's #. They were there very quickly explained the problem and the lady tried to jump battery and got us going so we could get home. THEN wouldn't take anything as said she believed in playing it forward.we are in our 70's and NO one has ever been so kind If could give more than 5 stars we Would !!!Services: Car towing, Battery

  Holly Lorentz
2 years ago
Driver was polite, and arrived in a reasonable time. He was familiar with the chosen shop and had dealt with them before. For having to get towed, it was a good experience.

  Tennille Lee
2 years ago
The guy was very nice and he told me a hour to two hours my truck be at my mom's but he got it there quicker then he said.... Also he was really nice I would use them again... He put it right were I told him..... Could not ask for a better tow driver...... Thank u soon much for helping me . ..Service: Car towingService: Car towing

  Nicholas Vorpagel
3 years ago
Super responsive, very nice when they arrived, and very professional. Did a great job getting my car out of a tricky situation with no damage to car or surrounding environment. Highly recommended!

  Debra Alder
10 years ago
I'm not sure that you can "love" having your car towed for any reason and that's what it says five stars mean... that noted, I can only say that Mary & Joe at Purcell's have been incredibly responsive, very professional and a great source of "relief" when they've shown up to help me out. Unfortunately, I've had to call twice in the last year when I've had a flat tire. The first was due to a huge piece of metal imbedded in my tire out on I-43 on a 98 degree day. The second was after blowing a hole in my sidewall due to monster pothole on this 3 degree day. In both cases, I've been helped very quickly with never a complaint about the weather and the situation improved about as painlessly as possible. I'd really like to add a big THANK YOU for helping me so quickly.

  Mark Abel
4 years ago
Got charged $125 to tow 3 miles with a $45 mileage charge that evidently wasn t covered under the already overpriced tow with and additional $25 cleanup charge bringing the grand total with tax to $210. Knights towing has towed further for me for $60. Use Knight s Towing.

  Christian Arellano
11 years ago
I forgot to latch my hood on highway a couple weeks ago and gentlemen was sincere and helpful. He was just doing his job and he quoted 100 to take it back from bp off highway 43 south back to delavan. I thought 80 would be reasnoable but they have to make money. I am going back to purcells because my mazda took a dump on me and is currently sitting on highway 43. I hope it wont be 100 because that seems unfair. Overall the man who runs it was very helpful and lent me a bungee cord which was very helpful. Great place and friendly environment. You know for your stupid comment about the cage makes me think you are not that smart..hmmm its a business and security comes with every business just like your home. ha ! Thanks purcells!