Soerens Ford, Inc. Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Susan Haberman
a week ago
Excellent service. I was happy to have Soerens pick up and care for and return my car. I just had knee surgery and it was a great help Thsnk you!

  Carrie Crawford
2 months ago
Definitely would not bring your car here for NON-scheduled service. Dropped my car off on Saturday. Called first thing Monday AM.Several times I had to call (10+ times) with no update. Was told, "we set your car to the side because it was a Nissan and we did not know where that would be coming from", even though I purchased my Nissan from Soren's. Also was told that he would check on an update on my car "after his snack", and lastly, "now we are just wasting time" on Tuesday when I called and it had still not been looked at.Had my car towed off the lot and taken elsewhere so I could actually have some progress made on it.

  James Ryan
2 weeks ago
Super service. Took my car into Soerens on Friday AM they called shortly afterwords saying the parts needed, had to be ordered.On Saturday saying your car is ready for pickup at 4:45 but we close at 5:00. I had my sister come and give me a ride over, but we were late. The manager came over opened the door let me in, prepared the bill me, gave me keys and informed they had also prepared the warranty work needed on the vehicle at no charge.Thank you, Soerens Ford,Jim RyanBrookfield, WI

  Terri Wing
2 weeks ago
Great team at Soerens! John in sales is awesome, Tyler in service department is incredibly helpful and responsive and Mike as the manager is exceptional!!

  R Harris
3 weeks ago
I have always received excellent service at Sorens. I did not buy my vehicle at this location, and it isn t the closest dealership to my home, but I continue to use Soren s for servicing because they are very accommodating and have better pricing than other dealerships.

  ANTHONY SLECK
a month ago
Update - 02/22/24:Recently had my wifes vehicle in for service. While they were waiting for parts, they had the vehicle outside. We had gotten a notification that the perimeter alarm was going off on the vehicle during the times of 1-5 AM. We called the Service Department at the dealership and asked why we were getting notifications that the alarm was going off on our vehicle. He wasn't sure how we were getting notifications. When we explained we had the Ford Pass app on our phones, he had no clue what that was. None the less he said he would look into it. He called back later and said the alarm had gone off that night due to a bad hood latch and asked if we wanted it repaired. We stated no. While they had the vehicle, for a leaking water pump, they said the wheel bearing was bad and would be replaced under warranty. We said fine, but please return the parts to us as they are under an AutoZone warranty as they were a few months old.So in the end, we got charged for a diagnostic of a perimeter alram that turned out to be the hood not being latched shut all of the way when they put the car outside, and were not returned the parts that we specifically told the service write to return to us. I am not sure if it is the service writers or the technicians or both.This isn't the first POOR experience with the service department.

  Ellen Kozel
a week ago
Always great service. Plus they let you know if there's things you may have missed so you can get it taken of.

  Andrew Green
2 weeks ago
Good service and did all that was needed. Friendly service advisor helped solve warranty issue.

  Henry Murphey
6 days ago
Outstanding service was great customer service and as a customer treat me well with kindness.

  Thomas Lemacher
a week ago
Tyler was amazing. He always kept me updated

  Silkyb
6 months ago
They pressure you to do repairs on the spot even if you really don't have the money at that time and you want to schedule repairs for another day. I had partial work done. Work was mediocre and very expensive. Had to have repairs rechecked. There was an issue. Won't go back for major repairs.

  michael dowden
2 days ago
Always excellent service and Tyler is the man in the service deportmant

  Katie Chojnacki
a year ago
Soerens truly stands up to their motto "Home of the nice guys". We have purchased 6 vehicles from them and they always bend over backwards to find the vehicle and options we are looking for. We love their "no pressure" approach and actually enjoy going in. They will forever have our business and we will never go elsewhere. Pete is our go to salesman.

  Nanette Cherba
2 weeks ago
Schuyler is always helpful and proactive with routine maintenance.

  Glen Blok
3 months ago
Always good friendly service and reasonable prices

  Tim Hofstetter
a year ago
We purchased a 2023 Bronco Wildtrak on 12-16-22 from Soerens Ford! It was the most pleasant experience we've ever had buying a car!! We can't say enough about all the great people that made this day special for my wife & I .. Frank Grutza, Zivorad Filipovic, Joe Goodson and everyone else!! It's very obvious Soerens Ford has set the bar for customer service higher than anyone we have ever dealt with!!!Tim & Debi Hofstetter

  Dave Loderhose
2 years ago
Took my truck In for two recalls and a oil change. Service staff got the job done on time and very personal. And best part didn t try to sell me any unnecessary service work.

  Laurie Zimmerman
2 years ago
Very helpful. Had an engine light go on at end of day and they took the time to check it out for me with no appointment. Very much appreciated that.

  Paul Snyder
2 years ago
I brought my car in at an opportune time of day for an oil change without appointment and was in and out in a reasonable amount of time. Thanks guys! Cheers!

  Chelsea and Tim Hren
6 days ago
Outstanding working with tyler

  Bob Johnson
a year ago
Car dealership not much more I can say. Got good service on a recall.

  Judy Gunther
2 years ago
Great Service on my oil change and the works. Nice car wash too. Car working even in this cold weather.

  Jason Deutsch
2 years ago
Michael in service was great! Very knowledgeable and personable. This is my new service location thanks to him!

  Harold Janice Bagwell
a year ago
They really are the Nice Guys.I would not take my car anywhere else.

  Larry Weber
2 years ago
Great service and professional staff. Knowledgeable staff especially Tyler, who knows his stuff as a service representative

  Dean Erlitz
6 months ago
Outstanding work and good prices

  Karen Ann Johnson
2 weeks ago
Not acceptable.

  Robin Kubicka
2 years ago
If your looking for a car or truck? This is your place. :)

  Barry Wormington
2 years ago
Prompt efficient service done right.

  Tom Benvenuto
2 years ago
Always great service.