Soerens Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dan D
a month ago
Great experience buying a Mach-E from Doug. Very professional and knowledgeable, helped me out with every step of the process, even after the sale. This place is much better than most dealerships. The whole team did a nice job, its a high quality dealership. The manager Adam was also great.

  Michele Moore
4 months ago
Joey in the service department was awesome. He helped me connect my phone to car when I was struggling. It is great you have employees like this!

  Lisa Hoch
2 weeks ago
This was the best car buying experience I ever had. Mike Walsh, the general manager and Matt Borkowski, our sales person were so great to work with. Bought the Ford Maverick and it was detailed and just perfect when we picked it up. Mike made this whole thing happen with his experience and knowledge, as we were able to order a highly desirable and hard to get truck at a good price. Matt spent quality time with us explaining all the features and the app. An added benefit - they have the best popcorn!!!!

  E
a month ago
Frank did an awesome job at finding the exact car I wanted with all the features I was hoping for! He was quick to respond to all the questions I had and made sure to keep in contact throughout the whole process. When I went to get the car he walked me through all the features which was extremely helpful since these cars come with so many options! Frank was very knowledgeable about the escape as he didn't hesitate to help me in setting up apple car play, seating memory, and various on-screen features. He was able to answer any question I threw at him, which made me feel confident driving off the lot in my new ride and encouraged me to reach out with any additional questions I might have. Definitely a great car buying experience and excellent salesman. If anyone's looking for a car, give Frank a call. Gold star for Frank and gold star for Soerens as everyone was very welcoming with no pressure.

  June Davies
6 months ago
I am so happy with my new 2023 Ford Maverick Lariat, Hybrid, Lt. Truck. My salesman, Nick P., was very professional and knowledgeable. He was extremely helpful, patient and made the experience enjoyable. I would definitely recommend and go back again.

  Johanna Bledsoe (Jo)
2 months ago
Peter worked really hard to help me get my wonderful new Ford Escape S. I love my new car!

  Jonathon Soto
4 months ago
Soerens Ford is the best dealership I could have asked for as a new car owner. I was able to purchase my first new car with them at a great price, but the service since has been excellent. Tyler in the service department has never once let me down in 4 years and continues to excel in his care and expertise on my vehicle. The kind of care he gives is the kind that keeps me happy and loyal to Soerens.

  Lawrence Van Horn
6 months ago
This was the best car buying experience I had since I purchased my first new car in 1972! Nice looking dealership, friendly, and true professional staff. This was an internet sale. The dealership is located in Brookfield, Wisconsin, I flew in from my home in Falls Church, Virginia. The salesman picked me up at the airport, we test drove the car, closed the sale, and I left the dealership in just a few hours to drive home. This 2023 Ford Explorer Platinum is a beautiful car and it ran perfectly. Thank you Soerens Ford of Brookfield!

  2Greenlid
7 months ago
Great Ford dealership! During my ordering & purchase process they were straight shooters.They did not play sales games or add stupid items like paint protection to run up the price on my Bronco. MSRP on the ordered Bronco.Highly recommend Matt in sales if you need a Ford!

  Gretchen Weis
4 months ago
We had a really difficult experience with Soerens Ford. It took almost a year for them to fix the heat in our van. Multiple times over the year we would be told they would check something and get back to us and never did. Leaving us with an unsafe vehicle each time. Each step of the process was so frustrating - leaving us without a car for weeks, not returning phone calls and returning the car with no heat several times. One time they returned the car saying it was fixed only to get home and realize the drivers door was not installed all the way and the heat was also still not fixed. The whole thing cost us over $2000 and months of frustration.

  Shannon Baker
5 months ago
I went to go on a break and found out I had a flat tire. Caleb was extremely helpful with getting me in ASAP (15 min later). I was able to have my tire repaired and get back to work. I wasn't expecting to get in today. I appreciate the outstanding custom service, Caleb provided today. Caleb also assisted in a quote for some additional services needed. Thank you!!!

  Justin VanBeckum
2 months ago
Had a really smooth vehicle repair process with Soerens Ford. Primarily worked with Zach, the Collision Center manager, to get my vehicle repaired. Also had an assist from Tyler in Service for the final bit of work. Very grateful for everyone's work, thank you!

  Jenny
5 months ago
The sales team is nice but I have had repeated dissatisfaction with the service team. 2 times it took 3 hours for an oil change and tire rotation. One other visit I was told to come back another time when I had an electrical issue but by the time I was able to return I was out of warranty and they would not honor my warranty because they failed to put any notes in the system. I even complained to ford corporate and no one reached out to rectify the situation. My time is more valuable than the apologies. I will be servicing elsewhere.

  Renee Feldt
4 months ago
We purchased a 23 Ford Platinum Explorer with quite a list of must haves. It took us about 18 months to find just the right one. Our Sales Person, Scott Sawejka, was very patient, knowledgeable, professional and helpful. We really couldnt have asked for more. We ve purchased vehicles previously from Soerens, and the experiences have been almost perfect. Their maintenance department is one of the best we ve ever worked with. We would highly recommend Soerens as a go to dealer.

  Josh Kram
6 months ago
Review of service department only needed a last minute oil change before a road trip. Not my regular dealership but they got me in within a days notice and treated me as if I ve been a long time customer. The advisor was friendly and knowledgeable. During service they noticed my truck had an open recall and resolved the issue and oil change within an hour. Quick, friendly, and exactly what I needed.

  Shaun Dailey
8 months ago
Stopped by for the all Ford show at Soren's Ford today. What a beautiful day to be in the sun and admire some classic cars. It's so Awesome that Soren's hosts this show every summer

  Ian Wright
6 months ago
We had a great experience with the service department. After going to Lake Ford several times for a warranty repair and being treated poorly, we decided to visit Soerens. Barb in the service department was fantastic! She called regularly with updates, always has answers and listened to questions, and if she didn t, she d find the answer or work with us to find it. We accomplished more with Soerens in two weeks than we accomplished with Lake Ford over the last year and a half with our vehicle, and most importantly, we had the repair work done we had been looking for.

  John Schneider (realschneids)
7 months ago
Doug Luling was a pleasure to work with during my purchase of the 2023 Ford Escape PHEV. He always made himself available answering any questions I had. I would definitely recommend Doug to anyone looking to buy a new Ford.

  brad matusiak
4 months ago
The internet salesperson Adam Thiele demonstrated exceptional expertise and professionalism throughout the entire process. From the initial inquiry to the final transaction, his communication was clear and responsive.Provided detailed information about the vehicle, addressing all questions and concerns promptly.Facilitated a smooth negotiation, ensuring a fair deal for both parties.Efficiency in handling paperwork and coordinating the logistics of the purchase was commendable.Overall, his dedication to customer satisfaction and proficiency in every aspect of the transaction made the buying experience enjoyable..Brad Matusiak. November 2023Purchased a 2020 Ford Edge

  JDHOG72
8 months ago
I was very impressed with the knowledge and professionalism of the guys in the service department. They were quickly diagnose and fix an issue with my battery. They were friendly and efficient. Nate in particular provided stand out service. You are lucky to have him on your team. Thank you Soerens for providing quality customer service!

  Gary Safer
10 months ago
Bought a vehicle from them. Doug was very helpful, and we were able to make a deal happen. From start to finish, I was there a couple of hours. Quick and easy

  Kevin Rasmussen
4 months ago
Simple to expect them to perform the services they charge you for. Nope! You expect them to fill your tires with air on an oil change and tire rotation...no, they don't. Something so simple and they don't do it. How the service department goes...so goes the entire dealership.

  Jackie Horning
8 months ago
Another great experience at Soerens Ford. Tyler is always so friendly and accommodating in service and always takes great care of me and my car. John in sales has always been honest and helpful with my last 2 car purchases at Soerens and I just bought my 3rd vehicle recently. Mike the manager eye candy was straightforward and very helpful in convincing me to buy from Soerens again, and I will. Your honesty and excellent customer service are greatly appreciated. Thank you Soerens for truly being nice guys to deal with!

  Dave O'Brien
9 months ago
Soerens has always taken great care of our family. The people always make the difference. You get the feeling that Stephanie empowers the team to make the right decisions for the customer. I m going to miss several people, but would like to specificity call out Tyler in Service, Adam in Sales and Anne in Finance. I only know the Technicians based on a job well done, but thank you for doing what you do. If you re in the market - they listen and do not pressure you. If it s service that s needed - they will make sure to make it right. I recommend Soerens without reservation.

  Genevieve
4 months ago
I worked with Todd and Arden and had a wonderful experience from start to finish. Very clean dealership with a seamless process. Highly recommend working with them!

  Renee Consign
3 months ago
John Schultz and Mike Walsh are kind, friendly and amazing to work with. I am very happy with my choice to use Sorens Ford and my new Bronco!

  Tait Jorgensen
7 months ago
My sales person, Doug, was great! He was patient over months of me trying to decide on the right vehicle for my needs and never got pushy. The sales manager, Mike, made the process easy once we settled on the right vehicle and made the deal without a lot of unnecessary negotiating.

  Dawn Williams
5 months ago
Worked within my schedule and cleaned the car well after services were performed. Told me exactly what would be done and followed through on their promise that the repairs would be done by the end of the day.

  Janet Enters
7 months ago
My service advisor, Tyler was so kind and helpful. He even recognized my voice when I called! We have been lifetime customers of Soerens Ford for both purchasing vehicles and servicing them for over 40 years. They are honest and stand behind their work. It truly is the home of the nice guys!

  Matt Lee
2 years ago
Loved the experience! Matt was a great guide through the process. Never felt rushed or sold something. I was able to custom build the truck I wanted. Even thought the wait time was longer than planned (due to chip issue not Sorens) Matt was in touch with me keeping me up to date on the progress. He was prepared for delivery, and when I forgot some key paperwork (my fault not theirs) he went above and beyond to make it convenient for me. I will be back for service as well! Thank you Matt.