Mike Juneau's Brookfield Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike F
a month ago
Mr. Juneau has compiled and incredible crew. Everyone I have worked with from reception, to sales, to service is incredibly cordial and knowledgeable. Their body shop has now taken care of multiple vehicles for my family and they do great work. Thank you for everything you and your team do!!

  tim radtke
3 weeks ago
I felt Welcomed When I arrived. The service was explained in a manner that I felt confident that it was going to be completed properly. I also felt the wait time for an oil change was reasonable, if not faster than what I had expected.

  Deirdre Duffy
3 months ago
I buy and service all of my vehicles at this dealership. I won t buy or service a car anywhere else. Everyone goes out of their way to be helpful and kind. Some of the employees stayed with me after hours until my son finished work and could pick me up. I ve sent many friends and coworkers to this dealership.Mike Juneau is kind, knowledgeable, patient and fair to all of his customers and treats them like family.He recently told me Tell your friend it s ok if she doesn t buy a car from me.Tell her to call me because I don t want her to make a mistake. The difference is the dealer.

  Rob Elliott
4 days ago
Always great service. Kevin was the main guy today and he kept me up to date on what was going on. time quoted for the completion of the job was spot on.

  Karen Pretasky
3 months ago
The head of the body shop, Kirk, was easy to work with. We addressed my concerns and I felt confident that my vehicle would be cared for as was discussed. Kirk also knew my circumstances and was great about getting the work scheduled soon after we talked about what had to be done. The end result was absolutely perfection!

  C Lids
4 months ago
They go above and beyond for their customers! We have bought many cars from here and wouldn t go anywhere else. We ve gone here for purchasing vehicles and also for repairs. I know I ll always get a fair and honest price.They even helped us out finding a car for our teenager in a pinch after an accident. No other dealership would go above and beyond like them. They make buying a car enjoyable which is something I never thought could happen.

  Ricky F
3 months ago
Had a great experience overall. This marks my second vehicle purchase with Dan Drinkwine, and I'm fully committed to getting my next one from him. He's genuinely trustworthy and not pushy.

  Michael Kuspa
4 months ago
I am a 30+ year customer of this dealership. Need I say anymore? I keep returning because of the total experience. I can t say enough about the service I receive, they roll out the red carpet every time I arrive. I feel like family with the service team!

  Sean Hicks
2 weeks ago
My wait time for oil change and tire rotation was two hours. And I had an appointment. No concerns were noted on my vehicle. I don t understand why it took so long. Three other customers came and went in the time I was there.

  Patricia Trower
2 months ago
My appointment was 215 I was still their at 445 . My car was finished and in the parking lot for a lot 45 before he would get my paperwork done he kept taking care of other people.I was very unhappy and he does not have very good customer service. I have a app tells me when my car moves .

  Adam Stikel
a month ago
The service team was great in getting my vehicle in and out fast during my scheduled appointment and keeping me informed of all that was going on.

  Michael Zangle
5 months ago
The work was done in a professional manner as always. The shifter works great, have not had any problems with it. Great Job. Took longer than i was expecting thanks to the strike.

  T
5 months ago
Dropped the car off overnight for work to be done next morning. They found the problem, fixed and was out by 2:00. Great service. Tim and the crew was excellent.

  Kevin Ramus
9 months ago
Smooth all the way ... I called in and set the appointment date and service required. I received an accurate service confirmation. Days later, I easily on-line modified the service to add a repair. Email reminders were received. On date of service, the drop off was very quick, the driver was ready to take me home. AWESOME. Your team completed the service and the driver returned to my home to get me back to pay and rive away ... with a clean vehicle. THANKS to Colin in Service and Gary the driver.

  Shane Saunders
a year ago
This review is of the service department, I did not buy a vehicle here. Service team was very helpful diagnosing and addressing an issue with my truck. Communication was good, and they took good care of my vehicle while they had it. They have a shuttle available which was really convenient when I didn t have a ride back when dropping off. I worked with Colin as my service advisor and he treated me very well, will seek him out in the future when I take my vehicle here. Also, Technician did a ride along with me initially and was very attentive when listening to my concerns. This group has my recommendation.

  Michelle Zelten
4 months ago
Well I walked in gave them the keys .They told me when to expect to hear from them and that was it.Thank you.The truck shifts and feels good.

  James Evers
a month ago
It took to long. Was ther for on hour and 45 minutes for an oil change. $98 is to much for an oil change

  Noreen Fieber
10 months ago
This is a review of the service department. Tim and his team of technicians dug deep (literally) to find the source of an ongoing issue with the pedal position sensor on my Cascada. I'm thankful that they didn't give up until they pinpointed the source, and fixed it. Great communication from Tim along the way. Helpful. Respectful. Great customer service.

  latoyamlw
a year ago
Poor, dishonest service department with an inability to truthfully admit fault.I received an oil change and wiper blade change and all went well, except for the smoky burnt smell in my car after service that i didn't pay attention to, but should have. Within 30 minutes of driving away from the dealership, my car dashboard read "Engine Oil low, change soon". Five minutes after that the engine light came on. I immediately called and was directed to the service department and no one answered the phone. I called back 12 minutes later, and after holding for 7 minutes someone finally answered the phone. After telling them about the light they encouraged me to bring the car back, stating " that's strange, I don't know why that would be". After 45 minutes of them looking at my car Kevin came and told me the service engine dash light came on because "we put 1/2 liter less oil than we should have, that's our fault". If the oil was just changed, and 5.5 out of the 6 liters of oil were put in my car, with everything else being done correctly, there is NO WAY the service engine light would come on that quickly. I also informed him of a loose knocking sound in the rear of the car that was not there before service. He simply stared at me with a blank look and said "no, we didn't lift the car and look at it", even though I mentioned it twice when handing over my keys for the second time. This is the second time in 2 years that something like this has happened to my car on the same day of service. Never again. Extremely dishonest and can not admit when they've done something wrong, and quick to come up with b.s. excuses that make no sense. They're extremely nice when you're forking over your hard earned money, but come back with a problem the same day THEY caused it, and see how quickly that changes. Take your car and money elsewhere!

  Aaron Palmer
a year ago
The service department is great! Brought my truck in for a check engine light, Collin and the team had it diagnosed with in minutes with parts ordered and a schedule to get the repair complete. The team was able to extend closing time for a couple minutes as I was running late from work due to bad weather. Not only cares about quality of work but the safety of clients.

  Sam Guenther
9 months ago
My cam shaft and vacuum pump needed to be replaced and I was under the 5 year/60k power train warranty. I called ahead and spoke to a service rep and he said he can t do anything unless I provide all the receipts of all the oil changes I ve had done on the vehicle and if I can t verify it then the warranty is void. Not only was he very rude about it, he treated me as if I didn t know what was wrong with my vehicle and he wasn t willing to pull up my VIN or had any interest in helping me. I took my car to a different GMC dealership who accepted the job with no questions and fixed both issues free under the warranty. They said the oil changes didn t matter with this issue. I m glad I didn t take my car here ultimately.

  Lynn Burnside
2 months ago
Dustin and Rick went over and above to secure the vehicle that I wanted. Excellent service

  Cris Zuba
2 months ago
Always a pleasant experience. Kevin always takes the best care of me.

  John Kyles
7 months ago
I was treated professionally and my vehicle was completed without me using the full 2 hours first provided. I needed specific assistance from a GMC dealership because the previous shop did not fix the problem.

  J P
a year ago
I didn't even want to put a star. I've never had such an un pleasant experience @ a dealer as this. It was my first time/experience to purchase a vehicle. I had always bought everything out rite in the past, so my credit score was low, but not bad. I was going to use the current vehicle I had as a trade in, as well as a small down payment. 1st off I was laughed at, & told that they never heard or seen a down payment like mine. Then I was told I shouldn't even bother at all. Then I was offered 1200 for my trade in when 3 days prior was offered 2500. They wouldn't work with me on payments or pricing at all!! I walked away feeling belittled , & like all hope was gone. Well guess what I told everyone of my experience, & was told that that shouldn't have happened. Well almost a week later I found, & bought my first vehicle from a wonderful Chevy dealer. They were more than willing to work with me, & we're pleasant humble people. Unlike the people at this dealership!!

  Geoffrey Gifford
a year ago
Bought my wife s car from here and we return for all are maintenance needs. Overall we are happy with the dealership. This last visit we brought it in for a front end inspection. We were quoted $135 for the inspection. We got a call stating that they test drove it twice and put it up on the rack and found nothing which was a relief. It could of been due to weather/ice. No further issues came up. And we were charged nothing at the end for the inspection.

  Roberta Montague
a year ago
Excellent. I was especially pleased that Kevin took my suggestion of letting the salesperson know that their client is in having service. This affords them the opportunity to continue their relationship and solidify a reason for purchasing another vehicle from the salesperson/dealer. Without that interaction, you can buy a car anywhere. I got an opportunity to chat with John Walters...fun day.

  Tera Pauls
10 months ago
I recently bought a vehicle here, as I am from another state I needed it shipped. We spoke about the shipping cost and out the door pricing. I recieved the documents via FedEx and went to my bank had the check cut and sent it back. The dealer called me to tell me they could not ship it without an extra 850 dollars. This was to be included in the sale of the vehicle like we agreed. He admitted that it was a mistake on their end and he didn't understand why his finance manager forgot to include it. Because of this mistake I had to take out a seperate loan to cover the cost which I had not planned for. They offered no discou t and refused to take responsibility for their mistake but openly admitted they were at fault. They're apology was less then convincing. If there was an option for no stars i would give a zero.

  Morgan Barnett
4 months ago
The shifter works great, have not had any problems with it. Great Job.

  Joseph Emanuel Loving
9 months ago
What the other reviewers who have had negative experiences with this dealer said, IS TRUE! Most Waukesha county dealers, if not all, this one being the PRIME example, segregate against your credit score! They ran my credit and in 3 mins came back and said, Hi, my name is Eric, sorry unfortunately we can t do anything for you .Saturday, July 15th around 2pm, I called for an explanation (since I didn t get one) and asked to speak with General Manager (who wasn t there according to the front desk lady) and then asked to get transferred to finance manager, went straight to Carl s voicemail, and also Randy s voicemail, and then called back and asked for sales manager, by that time, the front desk lady seemed to be very upset, and didn t want to transfer me anymore, so I said I was going to leave a bad review because of how I was treated and was quickly put on hold and then hung up on a second time. They must really like their reviews well then I really hope the general manager likes this one. BETWEEN Carl & Randy from finance, and Eric in sales and biz development according to the website, I should ve gotten a proper explanation to why they think their banks wouldn t approve me, but of course they wouldn t do that, because they chose for the banks, they decided my credit score wasn t enough to score them the right size commission for their pockets! Fortunately, a dealership in Illinois, owned by KUNES, thought I was worth it, and settled for whatever commission they earned off of it, and now I got me a nice Suburban, thank you KUNES :)