O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eugene Hetzfeldt
3 weeks ago
Have a good customer service. They have a lot of parts on hands for a lot of the local vehicles that are driving around. If they don't have what you're looking for they'll order it takes about a day and a half for parts to come in.

  The Phoenix Oracle
4 months ago
The staff at O'Reilly's has been extremely helpful every time I've come in to buy parts for my truck or have them run the little diagnostics machine.Whoever owns this company, I can say for sure, must have old school values because customer care is off the charts for the current times.These days, some people in the service industry tend to forget they are there to serve customers and almost act like they hate their jobs, the world, and everything in it.I trust this company because no matter where I go, I am able to rely on them to help me when I show up, whether it's my first time at a location or they know me personally.I think credit should be given where it's due!Thank you, guys! I appreciate you!

  Peter Normington
9 months ago
We own a business 17 miles east of store. THEY gave me the wrong side caliper brake line, I found out the next day. Ran 17 miles back in to exchange for the correct right side line, and was told I needed the clear plastic bag the wrong part came in to exchange it.This will be my last trip to that store

  William Myers
10 months ago
The price and quality are great, but went to redeem my $10 rewards showed the coupon on phone, the person his name is Mitchell scanned the code nothing came up and it was your (O"Riley) coupon

  Chuck Annis
a year ago
So far, every time I've needed something for my car, they've had it in stock except for one time. But it was an oddball part so...Anyway, great experience and service from them all.

  John W
5 years ago
I find the service to be friendly and professional. They seem eager to find you the best deal on high quality auto parts.

  Mike Huebner
a year ago
Traveling in Wisconsin, a few miles from Black River Falls, the battery light comes on. Stopped at O'Riley in Black River Falls and the staff were so helpful and courteous. They had the part we needed and were on our way within half an hour! Thank you O'Reilly staff!

  Greta Gearing
11 months ago
As I was waiting for assistance, an off duty employee reached asked if I needed help. Went out of his way to help. Such a kind young man. Thanks!

  Poppy Crowe
4 years ago
Took a very long time to come to the front desk. (I figured they might be smoking so I waited). There's no bell, so I called out, waited-- then, as I was leaving somebody came to answer. (They must be able to see you and be fairly close by...)I bought a headlamp. The worker tossed in a pack of connector grease. I told her I didn't need it, could she take it out. She ignored me. She asked me a series of questions, which I said I didn't want to answer (I only wanted the headlight) but she ignored that too and she said there were only a few more questions.I really wish I hadn't answered them, because I'm not a super big fan of junk mail and I don't want to buy anything frequently there. The service really sucks. That's gotta be the worst business experience I've ever had in this town.Don't go there!

  Daryl D
8 months ago
They are a good parts store and you get discounts with a no fee membership card .

  Melissa Brunes
2 years ago
The guy who helped was cool... Till the part didn't come in at the time that was stated.. Had to pay to tow it.. But other than that nice store clean and we'll kept.

  TJ Tucker
3 years ago
Called for a simple trailer axle tang washer. Clerk quoted me $5.00 on the phone. Send my wife to pick it up and they told her it would cost $10.00. Thankfully she called me before paying the $10.00. I told her not to buy it.Decided to order one online for .98 cents each. I was willing to purchase the washer for the initial price but, thankfully the wife called me before she paid the $10.00. I try to patronize local businesses but sometimes they need to be called out on their poor business practices.

  Sam Olson
a month ago
Great place for auto parts

  KiD C.
a year ago
I think the older gentleman with the tattoo was super helpful and friendly. I'm from Detroit and needed some oil. Great short experience.

  Jay Iverson
4 years ago
Always have what you need. Even on the occasion that they don't they can order the part/s that you need and it only takes a few days and sometimes the part/s arrive early. Some of the prices, could go down alot on fluids and other merchandise, but, overall they are great and the customer service is splendid.

  Ryan Ikhtiari
2 years ago
Having an O'Reilly's that's open later in Black River falls has definitely helped out.. I've had really great service from the ladies there..

  Christopher Nelson
5 years ago
People behind the counter are great but a manager sold me the wrong oil. Now i have no oil in the car, they have to have the manager and someone else decide what to do about it. I live very close by ( 1/2 mile max ) but they don't deliver to residential houses. But with what happened they should to make it right. I even offered to buy another jug which runs close to $40+ But still have to run it by management.

  T Smith
3 years ago
We took the kids to Wisconsin Dells for the first time. On our way back while driving in what became dangerous conditions our windshield wiper flew off. We were luck enough to be able to pull over and found O'Reilly's and they helped us immediately and even put the new ones on for us during the snow storm.Thank you O'Reilly for making our trip home safe

  Paul Gaede
5 years ago
Very helpful, nice and knowledgeable! It's a new store in my town and my first time there and also my first experience with the company. I should have got the employees name but I'll be back and it's because of the service I received.

  Elizabeth
4 years ago
Stopped in the O Reilly s in Black River Falls for a headlight bulb. Deanne helped me out and she was awesome!!! She found me the right bulb and installed it for me in a lot less time than my husband would!!!Thank you Deanne!!!

  Christina Varela
a year ago
Always hit these guys up. Very helpful. Store is clean. Shelves are stocked.

  Janet Jean
3 years ago
Very nice and helpful staff. Excellent service for testing my vehicle and he stayed very cheerful even though it was pretty cold out.

  Peace Von Arx
9 months ago
Lod O'Riley's they are the best auto parts store in Wisconsin

  Dawn Kaufman
3 years ago
It took a couple minutes to find the part we needed for a really old tractor, but they had it! Very happy we decided to try them first.

  Bradley Gerrits
a year ago
Great staff. Very clean store and I always appreciate the military diacount.

  Natasha Buel
4 years ago
I came in with a license plate screw that would not come off. They spent the time to remove it and find the right replacement screws. A+ service. They went above and beyond.

  Alexzander Raver
a year ago
Excellent establishment. Great customer service skills and knowledgable!

  Cheri Snake
2 years ago
Was told my brake needed to be replaced. Worker did change bulb for me. Much appreciated

  David Nordahl
4 years ago
Very helpful staff reasonable prices. Local and easy in and out a!ccess

  Devyn rffyg
5 years ago
They ship it to the store fast and very friendly. They seems to know about cars and are willing to figure it out if not.