Gross Motors of Black River Falls - Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  brian simpson
7 months ago
Steve and Marcy were absolutely fantastic when we bought our new Trailblazer! 100% recommend buying from Gross in Black River Falls!

  Cory Bowe
4 months ago
Worked with Austin to get our truck. He is a great resource for anyone looking for a new vehicle. Would go to Gross again!

  Autumn Martell
10 months ago
Steve G and Shelly W helped tremendously throughout the process of purchasing my vehicle! They made sure I was 100% comfortable with the purchase and all the paperwork that came with it. This was my second time purchasing with Gross and you best believe I will purchase there again!

  Benjamin Kirk
11 months ago
I had a great experience at Gross Motors in Black River Falls. I was greated with a smile by Steve Ladsten who helped me out. My deal was more than fair and Dennis Love gave me a few financial options to get my payments where I needed. Thanks gentlemen.

  Emily Bunde
a year ago
Steve Gunderson was amazing to work with! He went above and beyond to help us find an amazing car! I would highly recommend working with him! Thank you so much! We absolutely love our new vehicle!

  Lance Chapin
5 months ago
I came in for an oil change. Carrie McFarlane took care of me and I was in and out in less than an hour. Thanks!!!

  316
a year ago
Exceptional Dealership! Eli provided excellent service to us. Dennis was also great to work with. All of the staff at Gross in BRF are very kind, very helpful and very knowledgeable. World Class experience! I recommend this Automotive Dealership to everyone looking for a new and/or used vehicle. A special thank you to Eli! Thank you for making our day great!!!

  Becca Ross
a month ago
Sean in service is fantastic! Always great to work with!!

  Tammy Glick
a year ago
We went to get my sister a different vehicle. We had great consumer service. John and Dennis took great care of us and recommend them totally!!We love Dennis Love

  Branden Fjerstad
11 months ago
I accompanied my buddy at Gross Motors and the staff were welcoming, reasonable and accommodating. Overall, my friends buying experience was a solid one. The gross experience was solid.

  Chris S
2 years ago
Eli, Courtney, and Dennis were wonderful to work with. Inquired about a car a little over a week ago, was given requested details and ability to hold the car with a deposit, and eventually drove from Chicago to pick it up today. Great experience from start to finish, and 10/10 would recommend. Thank you very much!

  Teresa Baldwin
a year ago
Dennis Love was very pleasant to work with. Very helpful and answered all my questions. We LOVE him.

  Marissa Deno
a year ago
Love when both dealerships workers and services department workers can be completely unprofessional and rude!Bring your vehicle back when it's uncompleted, then Rocky wants to argue, interrupt and name call. Guess I should of never bought a vehicle from this company. Then you call today and ask what type of oil they have been putting in your car and Shaun wants to hang up on you. Getting SICK of this dealership

  Gordon Smith
11 months ago
Great experience all around from everybody during my buying process!

  Jared Lampe
a year ago
Typical slimy dealership tactics by Eli Wortman. Purchased a new 2023 Yukon and Dealer would only sell at MSRP if I had trade in, otherwise they d charge $5000 over MSRP, so I m screwed either way.Decided to trade in my 2018 Chevy Suburban. Dealer offered $36000 by viewing pictures only which was $4000 less than what I was selling at privately. I accepted their offer and drove 2.5 hours to pickup the vehicle. Dealer found three cosmetic items to fix that were visible in pictures and never inquired about and decreased offer by $500.This is the exact reason dealerships get a bad reputation. Best of luck Eli, next time just be honest, ask questions, review pictures or just be honest before making an offer on a used vehicle and having someone drive 2.5 hours only to get squeezed that extra $500.

  Joshua Brush
5 years ago
*updated After posting this i was contacted by Tom the manager and he did refund me for the tow fully (Plus a little more) and a gift cert for a free oil change. I have updated this review from 1 star to 4 stars since they did contact me to try to correct the situation*(Original post )was having a problem with my trunk not unlatching and opening correctly. they diagnosed the problem and sent me home while they ordered the part on a Friday. quoted $505. next morning no power to the whole car and battery was drained. called and spoke to Tom the manager. He was nice and gave me a couple pointers to try to get it stared but it didn't work. i had to get the car towed on Monday as it would not work @ 9am. i got a call from the dealer for the first time on Wednesday saying everything was ready to go and that the problem was the rear latch was draining the battery. my latch has been broken( but still worked) for 6 months. kinda funny that the day after they work on it suddenly it completely breaks and it also drained the battery. anyways i got a ride to the dealer from a relative immediately as i could not take my kids to school that day as i had no car. and no backup car. once i got there the service guy gave me the bill and it was now $695. they decided that i was responsible for the tow. because the the testing they did to the latch caused it to break fully and drained my battery. IT specifically says the second time i brought my car in on my service paper work that " battery died because the latch failed and it did not know the home position and would not let the module go to sleep. " this also proves that is was the latch that had caused the drained battery and not any other issue. i asked to talk to the manager. the service guy said sure go ahead he is located in the other building you will have to walk there. almost all the places i have been to usually the manager comes to you when requested to speak to one. i should not have had to go track the manager down my self it should have been the service guys responsibility. I talked to Tom ( the manager) he was nice and he asked me what was fair. i told him we should just split the tow. even tho i believed he should pay for the whole amount. but what is fair and what i want are total different things. he signed the paper and now i had to walk back to the other building back to the service guy. he was talking to a co worker. as i was standing in front of him waiting he did not acknowledge i was there and kept talking to his co worker. i have no problem waiting but a simple. i will be right with you would have been a help as i was already frustrated. the service guy tried to figure out how to take half the tow but couldn't figure it out in the computer. he used a calculator and ran my card for $607 and had me sign a couple papers with the wrong amount of $695. so from 695(new quote)-505(original quote) = $190 so 695-607 = $88 is the discount i got it would seem. well that is wrong cause half of 190 is $95 even doing the math with and without tax to see if that is why it didn't add up the numbers were still wrong. disappointed in how they handled everything. the second they knew it was related to a problem they just worked on they should of covered the tow no questions ask. but they made me fight for it. My latch does work and it is fixed the stress and hassle of going to that dealer again is not worth it. i will go to a different dodge dealer next time.

  April Breunig
2 years ago
Rockie Bowman and the staff in the Service department did an awesome job. We found out when we got up to Black River Falls that we had a hole in the rear end cover and was leaking gear lube (the 4wheelers and trailer was covered in oil). They had a full schedule but said they would try to figure something out even if it was giving us a loaner car to get us back home (20 minutes north of Madison) and parking our four wheelers and trailer inside service for the weekend. The technician look at it and was able to get us home with our truck.

  Raging River Siberians
2 years ago
My faithful 19 year old Toyota was going downhill, and I hadn t had it for half of its loan term. Gross completely took care of me and now I m in a new (to me) Dodge Grand Caravan. I have sled dogs so transportation is vital for us to do what we love. Minor bobble with the engine as the thermostat went out the following day after I drove it off the lot. Gross took care of it right away and got me back on the road safely. My dogs and I can t wait for many miles and adventures to come. Thank you!

  Amy B
5 months ago
STEVE G. and SHELLY W. are Out of this WORLD AMAZING!! HIGHLY RECOMMEND THIS DEALERSHIP FOR ALL YOUR AUTO NEEDS NEW, USED, REPAIRS, TIRES ETC!!! 5 GOLD STARS

  Angela Vieaux
11 months ago
Dennis Love made the paperwork go quick and smooth.Steve answered all our questions on the car and got us all set up!

  Rick Dent
a year ago
Excellent crew to deal with. I would recommend this dealership for all repairs. They fixed the fuel issue on my cummins and the fuel vent issue as well. They go above and beyond.Thank you!

  Mars Harper
11 months ago
I didn't even buy this vehicle at Gross Motors. My engine light came on as I was driving a car I just bought and they were just about to close. But Carrie and Jake fixed me up and got me back on the road. I cannot thank them enough for helping me out!

  Sue Thompson
a year ago
Thank you Steve Gunderson and Shelly Wise for the perfect deal, assistance and introducing me to the power of the primer color!! Thank You!!!

  Ryan Grant
11 months ago
Dennis Love , exceptional service. Best car buy I've ever had.

  Ann Burnell
11 months ago
Dennis Love treated us professionally and friendly smile, which made us feel right at home

  Robert Linenberg
a year ago
Did a great job on corvette for good price. Washed and vacuumed it as well. Friendy staff. Thanks

  Katie Blink
6 months ago
Austin was very nice and helpful.

  Olivia Blackdeer
5 months ago
Steve and Eli are fantastic!!

  Tracy Appleton
2 years ago
If you re looking for great service and great prices this is the place to be! Eli & Andy were amazing!

  Lisa Boyer
11 months ago
Dennis Love provided a great buying experience!