National, Complete, Automotive.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  connie tarbah
9 months ago
Unfortunately I got a deer! I telephoned National Complete Auto and they said come in any time for an estimate so I bee-lined over there. Didn't have to wait and he was quick and informative. There are several bays and all were being used that's a sign of a good mechanic. My only regret is that they are backed up until August!

  S H
a year ago
I visited this location for my vehicle inspection. Nobody was there in the office and made me to wait for 15-20 minute. After waiting for few minutes, Adrian came and just called me using the eyes movement. He didn t bother to talk to me and then I only told him the reason behind my visit. He asked where is the key? I handed over my car keys and he came with keys and informed that the inspection was pass and you are all set. Again no courtesy. On top of it, my car s engine indicator turned on after the inspection.

  prudhvireddy duggirala
2 months ago
I called them for a fix and Dan said that I have to leave my car a day or two which is fine but when I requested that I need to drive and use my car for next couple of days and asked if they can try fixing it today he said everyone needs to drive their car and asked me whether I am the only one who s busy. What kind of stupid person says that. I respectfully told him that I just requested and then we hung up.I understand that may be he s somewhat frustrated by the things going on in his life but raising voice and saying things to a customer out of nowhere is not acceptable when I only requested him if they can do it and not demanded.

  Megan Neuleib
a month ago
I went to two Waukesha businesses looking to do emissions, both turned me away for various reasons.(door broken, and not doing them today )I went to a New Berlin business that told me my OBD port was broken and they were unable to do my emissions.So when I came here and they had a lovely worker dedicated solely to doing Emissions and I was in and out with no issues, I was very happy!

  Steve Dlouhy
a month ago
It was pretty hard to find a place that actually does emissions testing. Only took a couple minutes.

  Andrew Taylor
a year ago
Came by to get my emissions tested. David was awesome and got me in and out fast! The service was great so I decided to give them a chance with my major repairs I had been putting off. Best choice I've made this year!I needed some major repairs done. They asked to keep the car and got back to me quickly with an accurate quote. The work was completed in the time specified and I was more than satisfied overall.There were a few issues that came up after the repair and Adrian went above and beyond to help make the situation right. My large repair was for the clutch and cylinders. They did a great job put a lot of effort into restoring the car to it's original condition. They noticed a hole in the tire as I was leaving and had it fixed for me in 15 minutes.HIGHLY RECOMMEND! Adrian was straight up with me and followed through. David was friendly and got things taken care of.Services: General repairs & maintenance, Transmission repair, Oil change

  James W
a week ago
Quick emission testing. Rare to find these days. Thanks!

  Christine Wesling
3 months ago
Excellent service! Communication, service and repairs surpassed my expectations. Friendly, professional and knowledgeable! Highly recommend!

  Justin Vendette
a year ago
I had a problem, right on the first snowfall day of the year, I had a screw in one of my tires and needed it repaired quickly. I called everywhere locally, and nobody would help me or barely gave me the time of day.When I called National Auto, Dave picked up the phone and was immediately helpful and supportive. Not only did Dave understand my problem with me but made sure he could help as soon as possible and got me an appointment right in the morning where I could wait for my car to be fixed!When arriving, I shared how I wanted to make sure my car was well taken care of and to be *extremely* careful with my wheel as it's in perfect shape. They also understood this requirement!Not only did the tech do a fantastic job, but he took his time and there wasn't a single mark anywhere on the wheel from the tire fix. Can't say that of many mechanics!Long story short, National Auto had some of the friendly staff, quick, efficient, well priced, and they cared about me as a customer! It was a pleasure and thank you again!Service: Tires

  a80shairband
a year ago
A great place to get your emissions test done!It s getting harder and harder to find a place that does emissions without an appointment or have limited days/hours.They do it daily which is very convenient. All I had done was the emissions test, and they were fast and friendly!!!!

  rockuro
2 months ago
Highly recommend. Will be my go-to for car service.10/10 customer service.

  Delaney Smet
4 months ago
Amazing customer service! Kindest i ve ever encountered at any auto shop

  Veronica Rodriguez
a year ago
I have been here several times to receive an emissions test, never had issues until I asked about repairing the issue that caused me to fail my emissions. I spoke with a gentlemen on the phone and very condescending he acted as if he scheduled an appointment for my car to be seen only for me to come in this morning and they have no idea who I am. I explained that I reached out prior to the weekend to make an appointment. The man at the desk stated he was new to the computer and told me I would have to wait until later in the day since they were booked. I asked when later would be to which he stated I m not sure I would have to ask. Having 3 jobs and barely enough time to take care of issues like this, I walked out very disappointed at the lack of customer service. I heard him tell a lady after me that he would help her right away. I would stay away unless you have time to waste.

  Kirk Leigeb
4 months ago
Was in and out quickly for oil with no appointment necessary! Good pricing

  Tiffany Fisher
a year ago
The employees at this place couldn't have been nicer. They saw I had a broken leg and went out of their way to make sure I was comfortable and did the emissions testing quickly and without me having to hobble into their office. The tech (Joe or Jay, sorry, I can't remember) also saw my tires were low and filled them for me. As someone using crutches, this was so kind and a lifesaver for me. Thank you gentlemen!Service: Auto emissions testing

  Heather Franklin
3 months ago
Went for my emission test. Service was fast.

  Jim
a year ago
Went here for emissions after Jiffy Lube messed up my first emissions test. Guy at the desk was very friendly and even told me that the OWD reader has to go in a certain way for my car doing emissions (so I learned something). Service was very quick. May come back in the future for other work as its near my work anyways.

  Daria Kempka
a year ago
Emissions testing experience was great. Only took about 15 min. If you pass, they renew your registration and provide your sticker on the spot. Super friendly and polite.Service: Auto emissions testingService: Auto emissions testing

  Aaron Weidenbaum (Aaron)
2 months ago
Friendly, quick emmissions testing. I'll definitely be back!

  Dark Knight
2 months ago
Went in for emissions testing and was out in less than 10 minutes.

  dawn l
9 months ago
Was told they were not doing emissions testing the day I went there (yes, during their posted testing hours) because it was raining. And..?Advertising something and then refusing to do it is inexcusable customer service.

  Mark Lee
a year ago
Went for an emissions test and plate renewal on my backup truck. I left the keys in my truck for the guys. Was told to go get them..(not sure why) but I did. Guy did the emissions, took my card, gave me the stickers, etc, and said against my better judgement I have to give you your sticker I was kinda chuckling (yes it s a 2001 with some rust) and he says again you laugh, but you better have some stuff fixed before you kill someone I was blown away. I couldn t even think of anything to say to that..The truck wasn t put on a hoist, it wasn t inspected, he didn t crawl under it, or open the hood, and most importantly he didn t drive it further than 20 feet. How can that be said? The check engine light? It s oxygen sensor codes. The abs light? Speed sensor wire. Everything safety wise has been done. Front end work, brake lines, fuel lines, all ball joints, & wheel bearings, new tires, transmission & transfer case, all replaced. Everything with GM AC Delco parts even. I asked for the required state test. It s emission exempt, but in order to plate it, they require I run through the system and retrieve my waiver. (3/4 ton truck) What can be found driving a vehicle 20 feet? Without looking at anything? Wouldn t recommend. Hate to write this, but I m going to anyway, customer beware. Lacks proper inspection skills.Service: Auto emissions testing

  matt beyer
2 years ago
Absolutely disrespectful owner. He answered the phone and told me how I can t come to get my oil changed there because they re losing money because of it. Then told me how if I did come he was going to charge me more to only get my oil done even though there is a set price for only oil change services. To me, that s illegal to charge one price, then under the counter charge me nearly 2x that amount. I would have thought better if a family owned business not doing shady things like this. But times have changed I guess. Don t go here it s a waste of your time and most importantly, money.Service: Oil change

  Cheryl Edwards
3 years ago
They are awesome at oil changes. However, I asked if they could replace my rear wiper blade that I was told would take a few minutes. I couldn^t do it though. They wanted to charge me $10.00. I brought the new blade. This was my 4th time back just didn't feel very appreciated. Bad customer service.Service: General repairs & maintenanceService: General repairs & maintenance

  Bons N Beers (Bons N Beers)
a week ago
Fast service for emissions testing!

  H Zio
9 months ago
I did my emissions test here. They were very fast and polite.

  Lori Rosenberg
2 months ago
First timer! Great service and very helpful!

  Pete Weis
5 years ago
Don't go there! ScammersI went for an oil change, after the 22 point inspection (15min) the kid told me that I had a bad intake manifold gasket. That If I didn't have it fixed, the engine will blowup. I told him I know about it, I've owned the car for 18 years and the gasket has been bad for the last 4. I told him just to give me the oil change and I'd be on my way. Another 15min goes by and the car is done. I get the bill and it is $3.00 more than what is on their website. I told the kid that the price on their website is $19 not $21. He said "oh that's our old price, we've raised our prices since then". Not true because all summer long they run a special for $16. I pay with my charge card and as I'm walking out the door I told the kid that I feel that they use scare tactics to up sell services and try to take advantage of seniors and women ( a lady was having an issue with her emissions test and they said it was a wiring issue. NOT) and that there was no F*****G way i'd come backI get about a mile away and the owner calls me and reads me the riot act because I swore at his employee. I explained the above and told him that I wouldn't be back. He said good because he called to tell me that I was barred from going there.In all of my years in CSR, dealing with irate customers, I have never treated someone like that. If you want to go there.... you have been warned.

  Kassie Paulson
5 years ago
DO NOT TAKE YOUR VEHICLE HERE!I took my vehicle here when my power steering stopped working. I wanted a professional to look it over and assess the damage. Of course like any other mechanic shop, it costs $50.00 to have an inspection preformed on a vehicle. I understand this completely. They need to be compensated for the time spent looking at the vehicle.About an hour after I dropped my van off, I received a phone call from the mechanic telling me that all three lines of the power steering were leaking and needed to be replaced. The quote I received was $785.00 for parts and labor.I then decided to pick up my van and get a second opinion before having any work done. I asked the gentleman at the front desk to please give me a detailed description of what he found during his inspection. He refused to tell me which parts were needed or where the leaks were coming from. If I am paying an expert $50.00 to analyze my vehicle, I expect a clear and detailed answer.I personally do not have an extensive knowledge base when it comes to vehicles, however my stepfather is a mechanic. I called him to ask if he would be willing to look it over himself to make sure the people at National Complete Auto we re not taking advantage of me. Well, as it turns out, only ONE of the power steering lines has popped off it s connection piece, which caused the power steering fluid to pour out. NONE of the lines were leaking due to bad parts or wear and tear as I was told. It cost me $15 in parts to reconnect the line and replace the power steering fluid.If anyone is having car trouble, please do not bring your vehicle to National Complete Auto. The people there will lie to you, tell you to replace an entire system of your vehicle when it s not needed, and eagerly take your money.

  Lukky Slevin
2 years ago
Where to start?!! They replaced things that weren't necessary many times and wouldn't warranty anything. The parts they were replaced with were from salvage yards, they were not used. They lied time after time. Dishonest work and takes advantage of women. Women- beware. Better late than never for me. After finding out and confronting them all about the unethical business practices and parts and warranty, I never looked back. Would never recommend to anyone but especially a female.Services: Transmission, Electrical repair, Exhaust, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Battery, Oil change