Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristine pagenkopf
2 months ago
Caliber Collision did an awesome job on my car. The staff was professional. The repair was flawless and they went the extra mile by cleaning and vacuuming the inside of my car. I would recommend them to anybody who asked for an auto repair shop

  Diego L. Pedroza
3 months ago
One of the worst experiences I've had dealing with car problems. First they messed up my repairs, when I tried to bring it back to the shop it took 2-3 weeks of calling, and them dodging the situation until they gave me an appointment. Once they finally fixed everything that was wrong with the original repairs (crooked steering wheel, cruise control not working, airbag light on) they give me back the car with a fully flat tire. I'm talking pancaked to the floor, undrivable; and then try to blame it on me, so they don't have to pay to fix it, or for a new tire, even though the car has been with them for almost a week, and was given to them with all tires in proper conditions. At this point I am so frustrated, that I offer to take the cost of the tire if I can just get out of there for once and for all. So all I ask is if they can fill my tire with air so I can make it to the nearest tire shop. They said okay and that they'll actually speak to the manager on the on a near tire shop so they repair it for free. I say great, naively, and go to said tire shop, and they said they spoke with him but are still gonna charge me. So I just go through with it, as I believe my time is worth more than what they'll charge me, and this situation (4 different visits to Caliber over the course of a week) had already taken far too much of it. Never again.

  J. Hampel
6 months ago
Caliber Collision in New Berlin on National Ave rocks! Great staff, excellent communication and a stress free process.First of all, Kim at the front desk is awesome. She was able to get me in right away despite being booked up (whereas other shops had no room nor an ETA for me). She made the process seemless and stress free.You receive frequent texts/emails updating you on the various stages of your repair. You don't feel neglected and always know what's going on with your vehicle. They return your car in a brand new state and even wash and vacuum it!While I hope i never have to return, I'd pick this place/location again 100%.Service: Body & Trim

  Scott Friedrichs
3 years ago
They took great care in repairing my car, and made sure that all damage caused by an accident was addressed. They kept me up to date on what was happening and when I could expect to have my car back. Once it was fixed and given back to me, there was one small issue that I noticed, and they addressed it immediately. They are very customer friendly. Would highly recommend.

  Karen Baumgartner
3 months ago
Overall I have to say I am very disappointed. I had gone through Caliber before about a year ago and was singing their praises. I am now detracting that.I hit a deer right before Halloween 2023 and gave my car to Caliber for repairs on 11/7/23.I was never told that updates are only by one specific person only on Mondays, Wednesdays, and Fridays (I would learn this later but not in a nice way).When I had taken my vehicle into Caliber about a year ago I was not told this is their process, again I was not told the process apparently changed now.Updates, when I did actually receive them by "Katy", were not always consistent nor very informative.Because time was marching on and I still did not have my vehicle and because I did not get an update from "Katy" or whoever is actually texting me I made the mistake of calling and asking for an update. This was a huge mistake.Whoever is at the front desk or is the receptionist is extremely rude and unpleasant to talk to. I never received their name. I asked for an update and was rudely told that only Katy can update me and only on Mondays, Wednesdays, and Fridays. Ok? No one working for your company can give me an update after you've had my vehicle for a month?This was a constant struggle. I would get rouge vague texts from someone telling me "Katy is out sick" or "Katy is not in" so there is no update on my car. Excuse me? How is this acceptable? I would try to text back but would either get no response or again vague responses.I made the mistake of again calling for an update since my Monday, Wednesday, Friday text did not come (they've had my car for over a month at this point) and it was approaching the end of the day.The rude receptionist answered and straight up lied to me telling me that my "text did go through" and she rattled off a vague update in the supposed text. My phone is on me 24/7 I checked again and it was not there. There was no text update. I tried to ask more clarifying questions and her attitude got more and more rude. I'm sorry you've had my car for this long and you're going to give me attitude when I legit need an update of some kind? I never do but I had to hang up on her. The text came the next day meaning they did not send it when they said they did. The text was vague.Another week or so goes by. At this point its the week before Christmas and I still don't know 100% what's happening with my car. Katy is gone I guess? The last update I got from her was on December 8th? Then texts came whenever they did from different people.December 22nd: my car is finally ready to be picked up. I get a text from Don that the emblem for my jeep is in. Cool. Perfect.I go and pick up my jeep. Hmm why are the emblems on the hood of my car a very different electric blue instead of black like they're supposed to be? Why did Don text me that the emblems are in but did not say they were wrong or would be different? Why was this never communicated to me?The front receptionist is not the same woman I've dealt with before. She seems confused as to why blue was ordered instead of black when they had pictures of my jeep. My husband was with me and showed her a picture of how my jeep looked. This caused apparent confusion. Huh why did Don tell me the emblem was in? It was not. I paid my deductible for a car that is not correct. Supposedly the emblems are not available anymore. Ok? Why are you passing off that this is my car and what I had before? Why are you not informing clients of changes?As I was about to drive away I guess Don came up to me to tell me that it may not be possible to get the correct emblem anymore. Ok? So you would have had me drive off with a car that is not correct nor keep me informed? Why did you text me that they were in?This whole thing has been ridiculous. I fully recognize there was an auto strike so things were very delayed. I tried my best to be patient through the process even with Katy going AWOL and not getting updates and when I did the receptionist was very rude. I wait almost two months and my car is still not right

  Chris John
5 days ago
Very good communication throughout the entire process: up-front to levelset expectations, and throughout via regular text updates (with calls if necessary). EXCELLENT work!!

  Jason Stabb
2 months ago
I was in an accident with an uninsured motorist. I needed to get an estimate so I can pursue the other motorist in small claims court, but I was told caliber collision really only deals with insurance companies.

  Debleigh Carpenter
3 months ago
Caliber is a reputable, professional establishment. My vehicle looked perfect after they completed the repair. It looks break new again.

  Dave Z
7 months ago
My repair work was for a hit and run collision. Caliber was a certified provider with my insurance company. Everything was smooth and seamless. I dropped it off, got txt messages with updates 3x a week and the car looked awesome when finished. Katie kept the communication on the progress, the office had all the paperwork ready when I got there and picking it up was super fast when complete.Services: Painting, Body & Trim

  deborah sweetman
2 months ago
Love the way that they text me two or three times a week to give me an update of status on what my card is doing and I think that's good customer service

  Debbie K
11 months ago
I have had body work done at Caliber in the past and they did a fabulous job. This review is for another reason. I went into Caliber last Saturday and Katy Pruitt, Service Advisor, was friendly, professional, helpful, and knowledgeable. I stopped at Caliber because I noticed a fastener, that holds the flashing to the bumper on my car, was missing and another was just hanging there not holding anything in place. The shop was not open, but Katy knew the shop had fasteners in stock. She got one and went out in the rain to the parking lot and installed both fasteners. It took her minutes. Caliber Collision has a quality employee, in Katy, who adds value to their business. I had stopped at an automotive shop I used in the past before I went to Caliber and the mechanic who was working that day told me I needed to make an appointment for another day for someone to take care of the fasteners. This is a great example of a buiness like Caliber, who cares about people and a business who does not wish to take a few minutes to help a customer. Thank you Katy!

  Kevin Bartz
8 months ago
I couldn't be happier with the service and repairs. My car looks like it was never damaged. Also I was constantly updated on the progress of the repairs. Lastly, the service representatives were so friendly. Keep up the awesome work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Carol Jahnke
5 months ago
Don at caliber bent over backwards for me, and my Kia Forte was done in two days, excellent service.Service: ElectricalService: Electrical

  Ben
2 months ago
Took care of my car and kept me updated every step of the way and was fast and efficient about the repairs

  Saneea Younus
6 years ago
I had my car repaired from here after an accident. Great service! i am very satisfied with the work. They work with gieco and it helps get car fixed asap. Kelly was the one who was assigned to our car and she used to give us updates every few days. They even took care of my rental car.

  Trixie Lee
10 months ago
Caliber Collision and Caliber Glass provided the utmost quality and professional service I have ever received from a business. Fast, friendly, informative and trustworthy. Glass salvaged my windshield cling, Katy and Kim did an exceptional job keeping me informed throughout the whole repair process. If you are looking for A1 service repair with a friendly staff W. National in New Berlin is the go to place. THANK YOU CALIBER!Service: Body & Trim

  Daniel Klappa
a year ago
I wanted to give a shout out to the team at Caliber Collision in New Berlin for the amazing customer service and attention to detail they provided me for the repair to my vehicle. From Kim at the front desk to the wonderful follow up from Katie the rep, I couldn t have been in better hands. They treated me like family and I will always consider Caliber for any future repair. The team was absolutely amazing!!

  Michael Washington
10 months ago
I was kept informed from the minute I dropped my vehicle off until the day I picked it up. The work was done sooner than I expected and the process was super smooth. A-1 customer service, I would definitely bring my vehicle back here again if I needed to.Service: Body & TrimService: Body & Trim

  J.r. Pacmic
a year ago
I had a great experience with this location. I was kept informed from the moment I called to make an appointment. I got status updates for my repair every few days. At pick up everything was clean even my floor mats inside the car! Thank you.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Karen Lietzow
a year ago
The quality of the work done was excellent. What impressed me even more was the customer service. The kindness of staff going out of their way to assist me. Those services are not found in many businesses today, but they are evident in all of the employees I came in contact with at Caliber Collision.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Cheesehead Cowboy
4 months ago
New Berlin is definitely the location to get your body work done. Best paint guy around!

  Jaki Czarnecki
a year ago
I had 1 month of insurance coverage on a rental vehicle and given the current waiting period for parts on cars I was nervous my car wouldnt be done in time. Caliber reached out to the dealership as well as manufacturer to get my car moved up to critical status and was done with even 4 days to spare. Excellent customer service and communication.Services: Painting, Body & Trim

  Aamsid
2 years ago
I got my car back in almost 2 months, however what made the difference was the great customer service that Katie provided me, keeping me posted with every step. I received two direct messages once a week letting me know of the progress. The work appears to be done very well, however the customer service provided by the representative was above par. Excellent communication that made me trust and understand.

  Kevin S
2 years ago
Caliber has a great customer service team who kept me informed every step of the way! I expected there to be a delay bc of the pandemic and a nation wide shortage on parts. Actually, however, they finished my vehicle ahead of schedule and had everything fixed as well as a spotless interior. I was very impressed with the high quality of service all around. The fact that everyone there went out of their way to include me in every step of the process was an unexpected surprise. I appreciate the top-notch service, and I would highly recommend Caliber to anyone who is in need of a quality repair!

  Joe Foy
2 years ago
Had to bring my car in because someone ran a res and crunched my front end. The customer service at Caliber was spectacular. The agent was communicative (I received text updates every Monday, Wednesday and Friday each week), and handled everything for me (including fixing a mistake made by my insurance provider about the rental car). The work was timely and looks great. I was really treated well and highly recommend Caliber.Service: Body & Trim

  princess hopgood
11 months ago
I absolutely love caliber collision. The workers there are super friendly. Anytime I need work done I normally go to them for service and I haven t been disappointed yet.Thank you for always providing exceptional service!

  Lauren Dempsey
a year ago
They did a wonderful job on my mother-in-law's car. Everyone there was so knowledgeable and helpful whenever we needed it. They kept us updated throughout the whole process. They did not have her car very long. And will go to them in the future if need be.

  Gwyn Doss
a year ago
I had body work done on my Honda and it was done on time and my car was immaculate inside and out. Everyone was was very pleasant and Katy kept me totally informed every step of the way. Would definitely recommendServices: Painting, Body & TrimServices: Painting, Body & Trim

  Lara S
a year ago
I had my daughter's 8 year old Jeep Compass fixed at Caliber on National. Another driver backed into my daughter's passenger side and caused damage the entire length of the car. The other driver has Geico insurance and I was told this Caliber was one of their preferred partners, so that is why I chose this shop. I was told upfront there could be delays due to covid & parts, so I had no expectations on a completion date. Katie did a fantastic job of texting me regularly with updates, so I always knew the status. She was also very thorough with the inspections and coordination with Geico. The vehicle looks brand new, both inside & out. They did an incredible job with the body work. We were absolutely shocked when we saw how clean the interior was. An accident is a very unpleasant experience, but in the end I was very happy with the service and work done by this Caliber. I would not hesitate to use them again or recommend their services.Services: Painting, Body & Trim

  Jeremy Marek
a year ago
Dropped off my vehicle and they kept me informed from start to finish. The work on the vehicle is great and still handles well to this day. It took longer than I hoped but the end result was definitely worth it!Services: Tires, Steering & suspension repair, Painting, Body & Trim, BrakesServices: Tires, Steering & suspension repair, Painting, Body & Trim, Brakes