Summit Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Heather Sullivan
a month ago
Having problems with a software update that was put in my 2021 Bronco. Took her to Summit in Beaver Dam. Service writer Brooke and the service manager Steve were amazing! Kept me up to date the whole way and got my baby back up and running properly and got it done quickly! 10 outta 10 recommended to take your vehicle to them for any service needs! Thanks guys we will definitely be doing all our business with Summit Ford!

  Stephanie Levey
a month ago
Great service and friendly faces! I've also done the pick up and drop off option for my dad's vehicle and it's so great to have a service where you don't have to worry about taking time off of work to make it to the appointment, they take care of that for you! Thank you Summit Ford!

  Jamie Tipton
2 months ago
There are still good people in this world! So very thankful and appreciative of a random stranger! Broke down after work with a flat in the dark and cold. Slowly made my way to the kwik trip in Beaver Dam. Joel happened to see me pull slowly in and offered his help. He saved me!!!! He happened to work across the street at Summit Automotive. They were closed, but he had access to get all my information, a loaner truck to get me home and set-up me up to get tire fixed. I can't say enough about the customer experience I received from that cold wisconsin night a few nights ago, to picking up my finished car today! Thank you Joel, Brooke and all the service department at Summit! I'm so thankful

  Steph Maas
2 months ago
Blew a tire and then the spare and was stranded 30 min from shop. Got a friend to get me and the original tire and the next morning I brought the tire and rim in and got repaired and they helped with their mobile service and installed the new tire at no cost.. Literal life savers and I am beyond grateful and thankful!

  Michael Berg
2 months ago
They were willing to pick up my vehicle at my home for no cost! They even dropped it back off after it was done and washed my vehicle. Thank you Summit Ford!

  Cody Dieckow
6 months ago
Your typical scummy dealership. My mother bought a 2016 Ford Explorer from this dealership. A few months later, the head gasket blew. She had bought a warranty through the dealer. The dealer replaced the motor under the warranty ($200 deductible) which was okay,...until we got it back. We were told to our face "We got a brand new battery for you through the warranty insurance" took their word for it and went home. About a week later the car is hesitating to start. Checked the battery date, it's still the old battery! (Also tested voltage) The car is also leaking oil slowly after the repair. How low do you need to be to lie about work through warranty insurance or anything at all for that matter??

  John Humphries
a year ago
I had a very positive experience with Gabriel in sales. He was responsive and communicated very well. I was also impressed with their used truck selection I needed an F-250 or bigger for my RV. I ve never owned a Ford before, or a pickup truck and I m glad I found Summit.

  Sam Hinkley
9 months ago
If I could give 0 stars, I would. I guess the locals already know to not go here, I just wish that we knew that before we wasted our money. Not only did they not fix the problem, they missed a bunch more problems. We tried to go to another shop in town, but they refused to touch any vehicle that had been to Ford Summit because they are that bad. We drove to another city 40 minutes away to find someone who could fix the issues, and thankfully they had it done quickly and for a better cost.Summi Ford has a system check....and let me tell you, they did not do it. Not only that but the gentleman that answered the phone said he was not a technician and it would take a week or two for a technician to even talk to me on the phone. Then when I asked him to tell me what each of the things they check are....he Googled it. Googled what their checks are. One of the things (not the issue we went for) they check are the windshield wipers. They 100% did not because they were getting bad before we went in, and they said nothing about it. So I know they did not do this checklist.All in all, the check engine light should not go back on the same day we just had the issues "fixed". I really wish it was a better experience, but we were traveling, needing to keep our kids safe, and they just did a bad job. It put the entire family at risk of more issues on the road.Do better, Summit. Please.

  Dee Burkhardt
5 months ago
This is the best place to take your vehicle for service. Great work and fair pricing. Good service too, got me in and repaired fast.

  Danah Rosenmeier
a month ago
Friendly staff who actually CARE about their guests! They made everything quick and painless, and I'll continue to get all my vehicles serviced with them!

  Paul P
7 months ago
Dealership took nearly 2 months to complete a nearly $5k repair on a 2017 Ford vehicle with under 20k miles. Upon completion, dealership refused to provide us with the replaced parts.

  David Cimermancic
a year ago
Brian Lowe helped my family buy two trucks in the same day. He and the Summit sales team worked to help the deals make sense. They honored the promises they made, the deals made sense and we are very happy with our purchases. Thanks to Brian and the team.

  Lexi Martin
2 months ago
I will always bring my vehicle to Summit for any of my service needs!

  Steve Bastian
3 months ago
Great place for all of your service needs

  Mark Schoemann l
a year ago
Got me in as scheduled and did a top notch job for me.I'll go to them again!

  Bill Linke III
11 months ago
Friendly staff that was able to get what I needed next day!!

  Randy Love
9 months ago
Ordered a truck mirror. Got it in the next morning

  Cindy Martinez Christian Speaker
10 months ago
Great service love it there

  D B
11 months ago
Untrustworthy.Service: Auto maintenanceService: Auto maintenance