Bachrodt Baraboo Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joel Ballweg
a month ago
We stopped by a little over a week ago just to take a look at what was available in used RAM trucks. We didn't actually think we would find anything we liked enough to convince us to trade in our 2018 RAM. We were wrong!Traded in for a 2021 RAM Crew Cab. Dustin did a great job helping us out, as did the rest of the staff, and we are loving our new to us RAM truck.We would definitely consider buying from Bachrodt Baraboo Motors again down the road.Joel & Nancy Ballweg

  barry folgate
7 months ago
If you re looking for a no hassle deal and friendly service you need to go see the staff for your next vehicle purchase. Charlie and the whole staff involved in all my vehicle purchases have been awesome. I purchased a 2020 Jeep Cherokee Trailhawk and it couldn t have been any easier. Thanks again Charlie and look forward to working with you again on my next vehicle purchase.

  haley simonson
2 days ago
Scheduled an appointment with Dustin to look at minivans was on the fence about getting one. Decided to trade in our current vehicle and buy the minivan. He took very well care of us while we were there. Thank you!

  Gabriela Rivas
6 days ago
recently bought a car from this place and I couldn t be happier with my vehicle or the purchase process. Highly recommend Jose T as a salesperson, he helped us decided and answer all of our concerns and questions!!

  Mike Palm
a month ago
Jose, Kristen and Mark were a joy to work with. My previous vehicle had a blown engine and I needed reliable transportation immediately. I was able to purchase a 2022 GMC Terrain SLT and take it home the same day.I highly recommend Bachrodt Baraboo Motors.

  Susan Schaeffer
8 months ago
Best experience! My car was in a fire two days before my purchase. He had a driver pick me up 45 minutes away and I left with a jeep I loved. Process was seamless. Charlie and team where the best.

  Crystal Jolliff
2 months ago
Charlie and Katie were incredibly supportive in assisting me in my search for a pre-owned truck. They went above and beyond to present various options. I'm very grateful for their help and will recommend to others. Thank you!

  Monice Knuteson
a year ago
Charlie was so great to work with! Everyone at Baraboo Motors is so helpful and friendly. We never felt any pressure to buy, but had all of our questions answered. Very clean and well kept place. Kristin, in finance, was great! We love our new (to us) truck! Thank you Baraboo Motors!

  Rebecca Lehocky
2 weeks ago
Thought I was waiting for a chip for remote start. Service dept is inexperienced to say the least. Also if you get same service somewhere else you ll wait half the amount of time!!! Go to a different dealership go save time and stress!!

  Rhasaan Cunningham
a month ago
Did his best to get me the desired payments for my car and also made the transaction smooth as can be very much appreciated and would recommend him and this dealership to anyone looking.

  Cheryl Norman
a year ago
I walked in with not much hopes in finding a new to me vehicle along with financial decisions. I am more than happy to report that BMG, Bart and Kristen were the best! Both made the transaction smooth and simply perfect . I am very pleased with my new wheels and still in awe over how easy it was. Thank you again! I ll be back

  Karen Gastel
6 months ago
I had an amazing experience with Charlie and Katie! I was able to get a very reliable vehicle and it all happened within a few days of eachother. They are really informative and will help to get you in your next car! I highly recommend talking to them about your future vehicle!!

  Tony Duchac
7 months ago
The level of customer care we were provided at Baraboo Motors is rare. Mark and his team went above and beyond to ensure the used vehicle we purchased was up to their standards. They were responsive, timely,and fair. All of this along with their strong communication skills made the process easy on our end. We 100 percent recommend purchasing from Baraboo Motors.

  Carlos Arias Rubio
6 months ago
A few months ago I bought a car and the experience was excellent, I was greeted by a very friendly and helpful salesman, he was always willing to answer my questions, he explained everything I needed to know and helped me find the one that best suited my needs. The process was quick and simple, thanks to this I got the car in a few hours.Overall I am very satisfied, I recommend this place 100%.

  Carlos Arostegui
4 months ago
Mr. Torres who demonstrates good behavior usually possesses traits like excellent communication skills, honesty, patience, attentiveness to customer needs, product knowledge, professionalism, and a willingness to assist without pressure.

  Tim Hallmark
2 months ago
Car sold with holes in the subframe after allegedly being inspected 3 times. GM denies the damage was known. Car was previous rental car ( not disclosed) on title, and sold at auction. Buyer beware

  DAWNandCHRIS L
a year ago
We had a great experience. Our sales guy and the 2 others that helped us were great when we went in to sign the papers. They all had great sense of humor, talked sports with us, answered our questions and all in all made us feel great about the transaction.

  Ani skoopman
4 months ago
Rykan is exceptional! He is very knowledgeable about the products he sells, and is overall very friendly and helpful! Can t recommend him enough!

  Brandi Blasphemi
5 months ago
Thank you so much to Kristen & Bart (I hope I remembered his name right) they were both wonderful in helping me with getting a new car & found one exactly like I've always wanted thank you guys for being patient & being the best greatly appreciate you!

  Dallas Simmons
7 months ago
Told Charlie what I was looking for and within an hour he had me hooked up with a new vehicle it was fast and very professional

  Halox Firehammer
4 months ago
This is the 3rd time we bought from Baraboo Motors. They always came through for us, especially this time when we needed a vehicle fast. Thank you Jose!

  Madison Emma Graf
8 months ago
Home of the $600 oil change. Responsible car owners beware!July 10 I took my car in for what was a routine $70 oil change. To my surprise I left with a $600 bill while being threatened with a $1200 billThey took my car back, I waited over 45 minutes for my oil change, which seemed odd given the fact they had a quick lube. After almost an hour, Kim I came over to her and was informed my oil housing was broken. I am assuming this is a common scam their dealership runs and gets away with, with people with older cars, because she looked shocked when I told her a reputable mechanic had replaced it just a few months back. I immediately pointed out this means they had broken it, this is when things went from bad to worse. She told me that they wanted $1200 and that my car was un drivable and they wouldn't give it back to me or allow me to tow it away. (This is a fully paid off car that jeep or any mechanic has zero rights to).They wouldn't even speak to me. For reference I am 23 and my parents had to communicate with them when I am the owner of the vehicle title and all. They left me in the waiting room for over an hour trying to warranty my own part when the mechanic and orileys offered multiple times to speak with them to confirm the part had been replace and they refused. They held me hostage and wouldn't even hand over their loaner until I could come up with more information on the replacement from the other mechanic, when I finally confronted them this is when Kim began screaming at me. When I finally did get the loaner, they took 2 people to escort me to my car to retrieve my belongings and they were fighting me over giving my keys back to retrieve my house key.They kept my car hostage for the entire next day with no communication and wouldn't even give me the price it would be when I was picking it up until 10 minutes before I was there. I have never not had an auto mechanic not say please sign here to agree to the price.During this time of no communication we called Kurt, the service manager multiple times with no response to the issue. In the end he still never even picked up his phone.When I went to pick up the car they tried to inform me that the wrong oil housing was there and that's why it snapped, let me point out that if the wrong part was there, orileys wouldnt have warrantied the part, as you would have used it improperly, and multiple other mechanics have changed the oil and not broke the "wrong part". Kim she spent another 5 minutes arguing with me that she had returned my keys when they were still in their back room, basically still refusing to return my property when the ridiculous payment had been made.I want to make clear since someone sits around and comments on every review, "just call me" when they respond to me is not them fixing the issue. Kurt, the service manager, never picked up the phone to address the issue. So we escalated it to Todd the service director. Who spent time blaming us for the wrong part, again we aren't incompetent on how warranties work, and if it was the wrong part maybe your mechanic should say something before he starts breaking it. It is pretty sad if someone who changes oil day in and day out cant recognize that, and I have a written statement from your mechanic admitting he broke the part which you are ignoring.But more concerning we never once recieved an apology for the way we were treated by Kimberly. Their service director stands by the destruction of vehicles and the mistreatment of 23 year old women via theft of property, screaming at customers, and threatening them. So, I gave you your chance to call me and fix this Baraboo Motors, now I just want to protect others and send the BBB after you, and any other entity I can. Because after this circumstance, I recieved reports from 3 other people I know also women mainly elderly or younger that have experienced this same treatment, you are theives and should be stopped.

  Jeremy Drake
5 years ago
As soon as I walked in to the dealership, I could feel that environment had a good feel. Everyone was pleasant and willing to make my time there a special experience. Special thanks to Richard and Kristen in the finance department for the time and hospitality! I will be back!!!

  John Funmaker
a year ago
I called to schedule an oil change and I was told that it expired. I added those in my purchase price. I'll buy my vehicles elsewhere

  Michael Hurd
10 months ago
I just want to thank Kim and the whole staff in the Service Department. I broke down the day I got to the Dells. It was my birthday! MAJOR issue with my Jeep Grand Cherokee SRT8! I was literally stranded! She went out of her way to get my truck fixed ASAP, and even provided me with a loaner vehicle, so that I could enjoy my birthday! I really thank you Kim and the mechanic who fixed my truck and got me back home safe! I owe you guys!!

  Steve De Kerf
7 months ago
They were really fast and understanding that we had a long drive and a seven year old with us. We drove two hours to get there and had a two hour drive home so they ran through the process fast which we really appreciated

  Madelyn Simmons
7 months ago
Charlie Simmons is one of the best salesmen i ve encountered, he answered all questions i had and was very nice. Would recommend for anyone looking to buy a car.

  Noelia Mendez
3 weeks ago
Jose help me whit all my questions really easy to work whit him

  Ashley Aaberg
8 months ago
Charlie Simmons was great to work with and really went above and beyond . He also kept me well informed along the way about what to expect next. It was a PLEASURE working with him and I would highly recommend him.

  Sean Murray
a month ago
Jose made it a very easy process.. great experience