Richmond Street Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Miller
a week ago
Mark and team take care of people. They are genuine, caring people that can be trusted with your best interest in mind. They are transparent and open to what solution best fits your situation. I drive 30 minutes and pass multiple shops to get the best service and trusted work you can get in the fox valley. They always stand behind there work. Try them. I promise you won't be disappointed.

  Caleb Tuyls
2 months ago
I am very pleased with my experience with Richmond Street Automotive. I brought my car to a different shop in the area the week before because my starter seemed to be failing. That shop ended up telling me it was just my battery. After replacing the battery my vehicle still had the same starting issues. I called to get my car looked at on Tuesday and by Wednesday I had a diagnosis by 930am( It was indeed a failing starter).I get the impression these guys don't take short cuts, which is appreciated. The 2 year guarantee is impressive as well.The inspection report put together is extremely thorough. The communication throughout the process was good. The pricing is competitive with most shops, The loaner vehicle really helped. Thanks again for getting my vehicle back in order.

  Julie Moon
5 days ago
Great service at a fair price. I was 8 minutes late for my apt and they didn't even mention it. They give me advice when I ask....good people, good business.

  San Juana Silva
4 months ago
Took my Cadillac in one week for my radiator, two weeks later my starter. They worked with me in every way. Very happy with the work and customer service!Services: Electrical repair, General repairs & maintenanceServices: Electrical repair, General repairs & maintenance

  Daniel Derse
2 months ago
We take all our vehicles to Richmond Street Automotive for any maintenance and repairs that may arise. I can't say enough about their quality of work, their honest communication, and the integrity of the service they have given to me over the years. A+

  Stacie kolacek
a month ago
Mark and Jordan have been extremely helpful and friendly and their workmanship is top quality!

  Michael
a month ago
Took me a while to find a family mechanic, im 55 living here for 25 years. I truly have found a lifetime auto mechanic partner for me and my family. Have $2000 vehicles up to $50000 vehicles. Sone tines I want to spend the min for 6 months, other times I want it fixed to factory new. Marks advice is conplete and welcomed.

  Kurt Noer
a month ago
Awesome friendly service. Taking great care of my Equinox w almost 190k miles. Last visit they solved problems the dealer couldn t figure out !

  Jerry Grogan
a month ago
I dropped my daughter's car off with a major oil leak on a Sunday and gave them no heads up. Just wtote on the envelope what was going on and left. They got back to me Momday morning with their assessment and a plan to fix it and had it back to me in a week and that's with having a hard time getting parts. Hopefully I won't need them often but they will get my buisness when it is needed.

  Tyler Hawkins
4 months ago
If I could give zero stars I would, it's hard to find people you trust to work on your cars.. I been going Through them for a few years now at first they did there job good and I recommended to everyone. I felt after one the head guys left I could feel the difference every time I brought one of my cars in, the difference in being that they would put alot of extra stuff on your report they give you about your car and felt every time they "fix something " it wasn't fixed and my car would be running worse, for example I just brought my car in for my muffler, I ended up not getting my muffler done cause of 5 other problems they found worth thousands of $. I asked them to fix what they think needed to be done so my car would run good, the total was around 2000 something, I didn't want to spend that much so I ended up doing everything but the muffler that I wanted done, it costed me right around 1000$ to fix something in my transmission and my check engine light, after having my car for acouple days I was getting no calls from them. So I had to calling them to check up on the progress, after everything they gave me my car back with engine light still on with the car running worse, so they take my car back for about another week and they don't call you about the progress so I had to call every time to try to figure out what's going on. week later they send me another report for my car worth around 2000$ more saying they have to do more work on my car to get in running right... so after that my trust with them is gone, if I would of been told this right away I wouldn't waste my 1000$ on nothing but making my car run worse with engine light still on,

  Dave Wicker
9 months ago
Always have them work on my and my families vehicles. Always satisfied with service and trust them to do it right. They just serviced my 1979 Trans AM. Several things needed to be worked on , and it all turned out great!

  Alex John
3 weeks ago
V&L is a high quality shop for performance automotive work/tuning and thorough attention to detail. Uses high quality products and good parts.

  Sidney K
5 months ago
I have been to Richmond Street Automotive twice, both times I had great experiences. They were able to get my car fixed in a timely manner, and were willing to answer any questions I had. I would recommend them to anyone in the Appleton area, I will be returning if needed!Services: Electrical repair, General repairs & maintenance, Auto engine diagnosticServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic

  Zelma McGregor
2 months ago
Very understand and affordable! My car runs like a beauty after they replaced my wheel baring and my antifreeze leak

  Michael Gower
7 months ago
Richmond always does good work and explains clearly what needs to be done (or not) and why. If they determine something can or should wait, they will tell you. From hey we don t actually think you need this to you can do this today or wait till your next oil change if that works better . And if something is critical, they explain what it is and why it should be done. The goal is to keep you as a customer long term and not just maximize profit each individual visit. Highly recommend.Services: Transmission, Tires, Auto battery replacement, General repairs & maintenance, Auto A/C recharge, Vehicle Inspection, Brakes, Oil change

  Mike Buretta
7 months ago
I brought my vehicle in for the first time to have a tech inspection and brake fluid flush performed. Booking my appointment online was easy and I appreciated the call prior to my appointment to confirm the services I wanted. Work was done in a timely fashion and I was notified via text when it was done; no need to contact the shop to see if my car was ready. I highly recommend taking your vehicle here for work if you are in the area.

  Heath Schopf
2 months ago
Replaced Transmission on 2000 Toyota Avalon after trouble shooting the issue. Very satisfied with the work performed and customer service.

  Toua Lee
3 months ago
The team at Richmond Street Automotive was very nice and helpful this was my second time experiencing with the team and it was great, whole team did a awesome job fixing my truck, again thank you

  Chuck Sepers
10 months ago
My experience at Richmond Street was among the best auto repair experiences I've ever had. It was easy to book a dropoff date and time online. Mark's customer service was second to none when it came to communicating issues about the vehicle and strategizing a customized repair plan.Further, the customer service platform included in-depth analysis notes by the techs, complete with videos and pictures outlining specific findings. I was able to review and either approve or deny specific repairs before the work began. I couldn't have imagined a better experience, truly.

  Jonathan Eaton
8 months ago
Went to Richmond Street Automotive on the strength of their reviews and was not disappointed. We needed our EVAP canister replaced, along with a regular service visit and were able to do both on the same day. Mark took the time to explain their process, the inspection review and service approval was simple informative, and the needed repair went quickly. We'll definitely be back!Services: Auto engine diagnostic, Auto maintenance, Oil change

  Vicki Gust
7 months ago
We had an exhaust leak. They took our car for a drive to listen. They listened to us carefully, & found the leak quickly. They also showed us exactly what the problem was with a photo of the area & exactly where the leak was. They fixed it in a timely manner , were professional & kind. Very impressive!

  Crystal Wade
10 months ago
Mark got me scheduled quickly and communicated thoroughly after the inspection was done on appt day. He was super thorough and friendly when I picked the vehicle up. The inspection came with pictures and videos...I've never had that before. Extremely happy with the service from beginning to end! Thanks Mark!Service: Auto brake repairService: Auto brake repair

  Nicole Toonen
6 months ago
I recently went through my starter going out.. so was thinking that..had my car towed to establishment.. I can t tell you how amazed I was for the support I received..they went above and beyond! Came back to me saying it was the starter and was probably still under warranty at the last place I had it installed and encouraged me to to call and check out.. I was completely supported throughout my experience. Service: Auto engine diagnostic

  Kristina Ten Pas
8 months ago
It was easy to schedule an appointment. They did an amazing job of diagnosing and repairing my vehicle. They also advised me of other items that I could and might soon need to have repaired. I even overheard a phone call about someone needing assistance and it was close to closing time with multiple customers in line to help. I thought it was great that they were willing to assist, even though it would put someone past their open hours.Part two: It was time for another visit because my check engine light came on. They correctly diagnosed the problem and warned me about my brakes and kept a record of the other issues.I also discussed my search for a used vehicle. The owner said he would be willing to check the Carfax and do an inspection. They are willing to go the extra mile and I appreciate it.Services: Tires, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Auto maintenance

  Craig Bleier
9 months ago
I was very happy overall. I'm from Indiana and they were kind enough to get me in for headlight alignment, Plus tire rotation and oil change. My only issue was that they didn't reset my oil life or leave a window sticker so I know when I need to have another oil changeServices: Tire rotations, Vehicle safety inspection, Oil changeServices: Tire rotations, Vehicle safety inspection, Oil change

  Doug Defoe
4 months ago
The guys at Richmond Street automotive, very professional they have great customer service and they're very knowledgeable in what they do. I would recommend them all the time.

  Derek Fjelstad
2 weeks ago
I had a great experience getting my f150 aligned at Richmond Street Automotive

  Jaclyn Charais
3 months ago
Great communication. Great customer service. Timely. What more can you ask for?

  Justin Ward
2 months ago
Second time going here and just as good of an experience, These guys certainly get it And I appreciate it!!!

  Jay Kilsdonk
a month ago
Routine service appointment. I trust the team at Richmond Street automotive for all my auto needs. I ve recommended Richmond Street to friends & coworkers who have become repeat customers. Always excellent service at a fair price!