Costco Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kirk
4 months ago
I don't typically write reviews but will for this circumstance. We purchased a set of tires online from Costco for our daughter's vehicle while the tires were on promo. We could have purchased elsewhere and had new tires put on the same day as purchase (in full transparency, the price elsewhere would have been an additional $80), but my wife preferred to use Costco for the ease of taking our daughter's car there while making a regular shopping trip and any after installation maintenance (tire rotations, etc). Installation at Costco Tire Center on Integrity Way was scheduled out approximately 3 weeks from the purchase date. 11 days after purchase the order was canceled by Costco as the tires became "temporarily unavailable" on their website. To be clear, the tires were available at time of purchase. There was no option to wait until tires were available and keep the order in place, just an email cancellation. At this point the promo had expired as well. After 15 minutes on chat support and 30 plus minutes on the phone with customer service it was said that I could purchase a different model of tire from the same brand and after purchase reach back out to Costco to get them to honor their initial promo. Unfortunately, they did not have a tire that I was interested in substituting. We'd done much research on tires (have this same tire on another vehicle we own) and went with this specific one to be proactive with the safety of our daughter. We decided we weren't interested in a different tire from Costco. Instead, we opted to go to a different local tire dealer in Appleton where they have the tires in stock. It's costing us around $180 more that the Costco tires when you take into account that all promos for the tires have since expired. The good news is that we gave Costco a shot, learned the process stunk, and don't have to consider them for tires in the future. It's an easy decision for us to never purchase tires from Costco again, and if you're considering them we'd strongly suggest you ensure the tires are in stock at your local warehouse or you may end up wasting a lot of time and a fair amount of money in the long run. Or, make an even smarter decision and just look elsewhere from the start.

  Nick Spalding
11 months ago
The tire shop did extensive damage to my vehicle from improperly mounting and balancing my tires. I had brought it back a few times to correct the issue, and I was told everything is fine. I took it to a mechanic (30+years in the trade), and they stated all issues derived from the negligence in the tires. A claim got filed, and the claim department acknowledged that damage occurred and still isn't going to cover the damage.This is pitiful when Costco has gone above and beyond for the most frivolous things, but when they make a real mess, they won't clean it up. I would recommend looking to other facilities for your tires if you care about your vehicles integrity.

  Aaron Schulz
a year ago
I got tires at Costco 30000 miles ago. A couple weeks ago I went in for what would ve been my last tire rotation due to they re getting close to low tread. To my surprise I got a call stating they would not rotate the tires and the warranty was voided due to uneven wear due to alignment issues. The funny thing is this was never pointed out at previous rotation appointments so I could have the problem addressed b4 they were voided . I paid good money for 80k mile tires and now they re junk after 30k the only reason I gave 2 stars cause I thought the original deal was a good deal so I guess I m wrong again.

  Rick Olsn
a year ago
Car was done on time as promised.Have to return to Torque 100 miles be safe.Free tire rotationFree roadside 3 Year'sOverall a good experience little pricey but everything is Now!

  Tyler Manteufel
3 years ago
Can I give it 0 stars? Seriously, don't go here. I have had my car tires winter/summer swapped for the last 4 years here and haven't had an issue until recently.My tires were not purchased at Costco, but that didn't matter until 05/08/20 when they changed their policy to only accept Costco-bought tires. On top of that, the same tires bought at Costco can be purchased at Tirerack/Walmart/Pepboys/etc for nearly HALF the price. Their prices are on the extreme high-end, and they won't honor your fiscally-responsible decision to buy outside tires at a lower price.Not to mention that they are short-staffed and don't make a profit from most of these services. This means that the tire center will be eliminated in the near future.TL;DR: Don't buy overpriced tires from Costco and don't use their tire service. Find something that works better for you and yours.

  Geoffrey Noakes
a year ago
Bought 4 Michelins not on sale, very accommodating in quick installation schedule. Will give 5 stars if I can get a sale price rebate.Here is your 5th , as I was able to get the rebate offer that started within 30 days of my purchase.

  Dawn Garvey
3 years ago
Good tires. Poor service.Tire installation went fine. One of the techs told me to bring my truck back for a retorque. He said just pull up to the bay and it will just take a few seconds. He also told me there was no need to check in at the desk. When I pulled up to the bay, another tech told me I couldn t park there and I needed to check in at the tire service desk first. I did this and they told me that as soon as the tech got off the phone she would be right out. I waited 20 minutes in full view of all the workers. Finally, I hear someone yell, Hey could you do a quick retorque? A tech came out, no hello or any acknowledgement of any kind and did it. It took him 30 seconds. But I had to wait 20 minutes for 30 seconds of work. Ridiculous.

  Steve Metz
5 years ago
Have purchased two sets of snow tires through the Grand Chute, WI Costco and had a great experience both times. Excellent price, courteous service and great product and warranty. They now take appointments instead of being first-come, first served so that should help in the experience.

  Emily Pritzl
4 years ago
Terrible experience. We went in on a Thursday to get the tires put on.. they told us it would take an hour. It took 3 1/2 hours and one of the new tires popped when they were putting it on. Tried putting our donut on, but we needed the car all weekend because we had company coming that we were already late to meet because of the extra 2 1/2 hours. They assured us they could fit us in first thing Friday or the following week. Called back on Monday and they told us there weren t any openings for another week. Finally got an appointment scheduled and they were still rude and unapologetic about everything and said there was no discount or coupon they could offer for all the extra trouble. We will never go back to the costco tire center again.

  Janet Stratton
3 years ago
Easy to buy online tires and schedule an installation. If you want faster install call the tire center directly. Price was great and so was the service. Very pleased with warrenty and life time tire rotation at no extra cost.

  Pamela Verhagen
3 years ago
I bought new tires at the automotive center and had to return for balance and rotation. They stripped my lug nuts and the steering wheel shimmy. I was just fight to be tied. Then they wanted me to pay for new ones after they cracked and split the original ones. Never again will I buy tires at a grocery store!!!

  Dan B
4 years ago
Bought 4 new tires and was back 2 times with leaks around the valve stem on the same tire. Very poor customer service. Find somewhere else to get your tires.

  Anthoni Hoertsch
4 months ago
been on hold for 30 min just looking to see if they have stocked items not worth any time

  Richard Zilm
3 years ago
Best price, have to wait two days for the specific tire I wanted. Not installed yet ,can't comment on service

  Jen Aman
2 years ago
Great experience! Great tires and a good deal on them. Thank you!

  Aldin Jusic
3 years ago
Awesome experience shopping for tires. Came across some great deals with fantastic warranty!

  Sharon Reif
11 months ago
I always get my Michelin tires here

  In Christo
4 years ago
I have always had good service at Costco.