Car-X Tire & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jodi Rust
4 months ago
Zach and his staff saved me from a flat tire fiasco! I had a box cutter stick in my tire, and by the time I drive 1.5 miles to Car X, it was completely flat. Even though Zach and his one tech were super busy with three other vehicles, he took the time to come out, get my vehicle in immediately, and put my spare on so that I could bring it to my auto dealer. He didn t even charge me to change my spare! Had this happened anywhere else, I know I wouldn t have gotten the same great service. I will definitely be coming back to give them my business in the future!

  Dani Hurley
a month ago
These guys are misogynistic cretins who don t deserve to have franchise rights. I explained I d replace pads, rotors, calipers and lines myself, but would consider having them do it if it would be worth it to save my time. They came back with a quote around $1300 (lol) and I said I d do it myself. Dude was rude over the phone and hung up on me. I m getting to work in my drive way and mfr s torqued these lugs to 244 pounds (I m a 5 5 , 120 pound woman) I had to get some gorillas to come jump on the extension to remove them. Some of the lugs weren t even finger tightened and came off when I looked at them. There needs to be accountability for these actions. Don t give these vindictive imbeciles with fragile egos your business. Escalating to corporate. Bless your heart boys

  Rylyn B
2 weeks ago
made an appointment for saturday morning, when i got there all the lights were off and the door was locked, guess they really weren t open on saturdays even tho the posted hours on the building and google said that they were. that s so disrespectful of my time and i won t be coming back here.

  trent kitzinger
2 months ago
I trust these guys.They tell me straight & honest what the issue is and best options to fix it.Best price, Every time.

  Jennifer Lemon
8 months ago
I brought my car here because it was the first on the list of preferred mechanics under my warranty, this place is a joke. After them having my car for about 11 days with no updates, my stepdad and I went in to see what was all going on. The guy we talked to was ridiculously rude, he accused me of calling acting like a crazy person, cussing them out, dropping my car off and expecting them to fix it without an appointment, it goes on. I tried telling him that I never did any of that and that I paid $140 to have my car towed there and I most definitely did have an appointment. He refused to listen to anything I had to say. We ended up leaving and shortly after the guy called my stepdad apologizing that he got me confused with a different customer and they d get to looking at my car right away. So after paying to have my car towed there WITH an appointment, it just sat there for days, even after them attempting to fix what was wrong, nothing was accomplished and I had to have it towed somewhere else. All because he got me confused with someone else and let my car just sit there for days, I m still weeks without my car. By far the worst service I ve ever had anywhere. Do better.

  chris arriaga
6 years ago
Cant turn down a 19.99 oil change and tire roation, also got my transmission fluid changed here on my rav4. No pushy sales for anything visit was fast and hassle free andy and his team were good.

  Eric Schultz
8 months ago
Went here, after going to two other independent auto repair shops, to get a third opinion on any potential rear suspension issues, that I wasn t necessarily convinced was the issue from other two inspections. Zach & Eric we re great!Service: Vehicle InspectionService: Vehicle Inspection

  Daniel Fencl
a year ago
A while back I bought a car from carvana and shortly after that my skid plate was dragging on the highway due to the previous technician not installing 2 screws. Luckily there was a shop close by that had 2 replacement screws so I could temporarily fix it. The technician at that shop was also kind enough to let me look under the car so I could see the damage. I looked up carvanas warranty information and car x was one of the preferred shops so I thought that I would give them a try so I could get my replacement skid plate while my warranty was still valid. They looked under my car and told me they saw zero damage even though I personally was under my car the previous weekend. They then proceeded to tell me that I shouldn't worry about it since it's simply a skid plate that I would never see anyway even though it would have been covered under a warranty. My car is a 2020 with less than 15,000 miles and I paid a good amount of money for it so telling me not to worry about it was the last thing I wanted to hear. That was roughly a year ago and over the weekend a heard the skid plate dragging once again. Now I have to replace it myself using my own money and time. If I can't even trust car x to be honest with me with something as simple as a skid plate then I will never be able to trust them to do any work on my car and you should do the same. In my early 20s I worked at a Express lube and I never once concidered lying to a customer. I saw multiple reviews talking about how cheap they are but cheap isn't always good.

  Scott Jackson
4 months ago
A tire shop that doesn't have the capability to install a common tire. Ram pick ups are everywhere and they don't have the ability to do the job. What a joke .

  Amber Olsen
2 years ago
Had a really great experience! I've been taken advantage of by repair shops and car places before and so I'm very leary of taking my car new places. They got me in within just a few days which was great. The employees treated me no different than any male customers. Prices were very affordable. I would definitely recommend to others!

  Richard Bower
4 years ago
I've been going to Car-X for some time. Brandon, Shaun and the team are honest, hard working, knowledgeable and caring. They're down to earth guys who truly care for you and doing the job right. They understand that I work hard for my money and not once did I ever feel they tried to charge me unfairly or try to sell me something I didn't need. I trust these guys and highly recommend them!

  Christina
5 years ago
I've had wonderful experiences with Car X and today was an exceptional experience. The employees helped me with a very tough situation with my brakes. They also helped me with unbeatable prices for everything with terrific discounts because of the situation. Lastly, they answered all of my questions, and I am very appreciative.

  D G
5 years ago
I ve been to this Car-X location in several occasions and have received outstanding service each time. I ve had the following services without issue or need to return: Trans flush, differential & transfer case fluids, wheel bearing, & oil change. My truck is in tip top shape. I was advised of possible future repairs with no pressure to get them done today. They ve always been able to fit me in even on same day requests and the service was completed on time. If you want professional and reliable service, ask for Shaun at Car-X.

  John goat
4 years ago
I had a great experience here. I had to use this facility due to the warranty company on my vehicle. Shawn and Brandon are fantastic and very honest. They have the customer's best interests in mind in all they do. Even though they are out of town for me, I would consider coming here again due to the amazing service. Thank you!

  Kierstin McKenna
2 years ago
Unfortunately my vehicle needed a further repair that required me to need a ride. Shaun was very informative and helpful for my repairs. As for Ben, he gave us a ride home and was accommodating beyond belief. I would give this guy 5 stars over any uber driver ive ever had. Highly recommend.

  Debra Pare
4 years ago
they got us in quickly at a time that worked for us. Fixed they tire and advised us on what needed to be done to repair the car. They told us it wasn't a safety issue but something that would make the ride better. no pressure and no selling repairs that you really dont need. While sitting in the waiting room another customer said he only brings his car to Car RX because of the trust factor. Thank you for being honest and trustworthy!

  Mike Phillippi
5 years ago
I have always had a hard time trusting mechanics. I brought my car in because it was running poorly and car x just happened to be the closest repair center. Brandon and his team took time to help me out, right at the end of their day. Brandon correctly diagnosed my issue and set up time for me to come in the next day. Long story short...my trust has been restored and i will definately be back! These guys are experienced, know what they are doing and they have great customer service!

  Lucas Smith
7 years ago
I have been pleased with all service I had done here so far. They have been honest and never tried to sell me what I didn't need. I can actually confirm the other review on here about CarX telling someone they didn't need an alignment as I was sitting in the shop when it happened. That is the first time I have seen a shop do that! They also pointed me to another shop for one specialty item the tech thought another shop had better equipment to perform, which I appreciate a lot vs ending up having to pay for it twice. Keep up the good work and service!

  Yugi Moto
a year ago
Thought this place was good until people decided to waste other peoples time. I took my vehicle in to get it inspected and to see if they could fix my vehicle. The guy at the desk says yeah no problem we ll look at it and give you a call. Here I am thinking to myself that my car would get fix. So the guy calls me back around noon and says yeah looks like we can fix your vehicle exhaust. I m like great. 2 hours later no call or nothing. So I decide to go back to the place and see what s going on. I get back and the guy was like yeah sorry man looks like I can t fix your vehicle until Saturday. Well here I m thinking like what the heck why didn t he just called me to let me know earlier so I could of pick up my vehicle instead of wasting 2 hours thinking my car would get fix??? Yeah not going back to this place. Also when I was there I heard the guy at the desk calling another customer who was a woman a MILF I m pretty sure it s not professional to call your customer a MILF in front of other customers. Freaken disrespectful.Service: Auto exhaust system repair

  Randy Groff
3 years ago
Thought I would give them a shot as it was easy to book an oil change online. Got there and was told I did not have an appointment. I selected preferred contact as my phone for contact and the guys says, we emailed you did you not get? Nope.... Yeah we have been having issues with our emails.... So you know your email system is broke? The person selects phone as primary contact and you still email through a broken system?? Thanks for wasting my time and if appearance of your business matters at all, this place indicates it is almost out of business, trashy looking business. I recommend to stay away.

  captain queso
5 years ago
Shaun and Brandon are awesome. Fantastic, knowledgeable, timely, honest service every visit. I definitely come back for their care and dedication. They truly want what's best for your budget and your car. Refreshing to see this level of service in the automotive field.

  Todd Appel
2 years ago
The Appleton Car-X Team is very professional and trustworthy. They preform quality work at a reasonable price and my vehicle was ready on-time. Great job!

  Amanda purdy
a year ago
I had a problem with my engine and Shaun was very helpful from the start. Then when I had to take my vehicle to another shop for possible recall Shaun went above and beyond his call of duty to help make sure I was taken care of made it safe.Service: Auto engine diagnosticService: Auto engine diagnostic

  Katie Mills
4 years ago
I came to Car-X after the dealer failed to appropriately handle an oil leak. I also needed a new belt installed. The guys at Car-X were quick to get me in and investigated everything. They were fast and sorted my car out. Fantastic service.

  Susan Radtke
3 years ago
Car x in Appleton has helped keep my vehicles running well for alot of years! They are always very nice and professional whenever I call or stop in, they get the job done in no time at all. In very happy with their services and will continue to tell othersServices: Tires, Brakes, Oil changeServices: Tires, Brakes, Oil change

  Colleen Welker
3 years ago
I had gotten a quote from another place telling me I needed 4 new tires, all new brakes, rear coil was broke and several other misc things. They quoted $4,700 to get my car back to road ready. Someone recommended Shaun at Car-X, I went in, he checked my car over and when all was said and done, I paid a little over $1,000. I needed new tires and just my front breaks replaced. Shaun was helpful and honest with me. I would highly recommend Car-X.

  Mo Will
2 years ago
Some of the best Service I ve ever received. They got my car in, found the tires (hard to find), And did everything they could to get me back on the road for my big road trip. They were courteous definitely went the extra mile and will service my vehicle as long as I m in the area.

  Simply Looking
4 years ago
I've been doing work on my vehicle myself for a while now. But recently reached a point where just haven't had the time to deal with the stress. So I came into the shop and they did everything that I needed them to proficiently and affordably. Also while having my car maintenance done I got to watch them interact with other customers including a very loyal customer of theirs. And I can save for a little shop that they tell you the truth help you figure it out with your vehicles and get stuff done

  Darcy Quigley
5 years ago
The staff at the Appleton location is thorough and fair, always giving me all my options. Whenever I have an issue they make sure to fit me in, even on busy days. I will only trust Andy to work on my car and Shaun the manager is always knowledgeable.

  Ryan Goes
10 years ago
I went into this Car X location in April of 2013 with a coupon for an oil change, tire rotation, and free brake inspection upon request. I really feel Andy (the new manager) and Gary (the technician on duty) did an excellent job. Not only did they do what was on the coupon, the also took it upon themselves to see why my exhaust sounded like an earthquake for me. Andy explained what was wrong (and also took my into the shop to show me) with my exhaust and a week later I made an appointment to have him take care of that too. My total bill was VERY reasonable and I am very satisfied. I will be bringing my vehicle there from now on because, their customer service and ability where both excellent. Keep up the good work guys!