Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kou lee
a month ago
This was how my car was given back to me. I had everything put away and hidden. Rear of Interior, as you can see, is full of dust from grinding or cutting. 3rd row seat bolt cover was left laying there. The first caliber had the same quality finish also. sadly, there are no photos to show. These photos were all from the second caliber location. The first caliber couldn't do it correctly either. It's pretty disappointing this is the quality control/check that is being done. Never going or recommended this place to anyone.

  Nick Wanta
3 months ago
DO NOT take your vehicle here. We had a small ding in a front fender and front grill plastic that needed to be replaced. It's been 3 weeks, they painted the vehicle the wrong color TWICE. First paint job they assembled the vehicle and were going to give it to us that way. Now they said they won't be able to match the color because it's hard to match. They had the nerve to say we should be aware that they may not be able match the color of a year old vehicle. Should've taken it to the dealer in the first place.

  Noel Doule
3 weeks ago
I brought my car in after being rear ended and needing an entire new bumper and probably more. They didn't have a time frame just said it would be a couple weeks. Kept me informed as they did repairs. It took 3 weeks and when I got my car back they had not only done a great job repairing they also made it SPARKLY CLEAN for me inside and out. I was very impressed and extremely happy with their work!

  Megan Durham
4 weeks ago
My time at Caliber Collision was very quick! They serviced my car after an accident that shattered a window and crushed a door. They were able to return my car in a like new state within a week and a half! The employees at Caliber Collision treated me as a guest and provided me with refreshment inside the office and bi-weekly updates on the status of my repair! They also made sure I understood that they guaranteed their work until the end of my ownership of the vehicle. I highly suggest working with Caliber Collision!

  CJ
2 months ago
A few of the update texts I got were a little weird with a 2 month completion date and an inaccurate estimate. My bumper was on a little crooked and they offered to adjust it but I didn't have time that day. Paint was right on and the repair looks good. Also my truck smells like a farm every time I get in it now. I hope that goes away. And there were some chunks of food on the floor that were not from me. 4 stars is generous.

  val mader
2 months ago
My SUV was done way quicker than I expected and looked amazing! They have great communication, I was never wondering what was being done and what steps were next! 10/10 customer service!

  Lori Llamas
4 months ago
Everyone at the shop was helpful, knowledgeable and friendly. My vehicle was handled with expert care and the entire process was explained thoroughly from beginning to end. Repairs were completed quickly and I was kept in the loop the entire time.

  Elizabeth Spielbauer
3 months ago
our car was quoted a repair time of 2 weeks. we were advised to bring the car in, we didn t know it wasn t even being repaired until a few days later when they sent us an update saying the car would be going in that following Tuesday. we ve been given several dates of when the car would be done, all of which weren t met & we were not proactively told this information, we had to call. Trying to plan events, appointments, work, etc without a car because our rental benefits were only good for 30 days has been extremely frustrating especially since we are the ones reaching out for updates & being told hopefully it ll be done on X date & time. After hearing this a few times, we now understand it s more than likely not going to be done, they keep making excuses as to why it isn t done, & we have run out of rental benefits. This was supposed to be a two week project that has now lasted 5. When calling today after being told it would be done Friday, they told us maybe today, maybe tomorrow. Poor quality customer service. I would never bring my car back here.

  Heather Schulze
4 months ago
Great service!!!! Spencer and Abby were very personable and took very good care of me. Great relationships with my insurance and car rental company! Would highly recommend!!!

  Joseph Bascue
a year ago
I really got a hand it to these guys. Great group of people who really put their customers first...They go the extra mile to make sure that the work is done right and that the customer is satisfied.I really appreciate Trenton.. He went the extra mile to make sure that everything was explained in its entirety...He would even call me during the process. I would get text messages updating me...I was never in any sort of doubt knowing that my automobile was well taken care of..Both times that I went to the shop I was always greeted. Very warmly...There is definitely a good mood about this place and positivity...I'm with American Family insurance and they recommended this place before any other place in Appleton..I can definitely see why!!American Family. I've been with them for well over 20 some years...I highly recommend caliber collision in Appleton!! Kudos!! Five stars*****!!!

  terry kersten
2 months ago
That truck back in a timely matter. Was extremely clean like a brand new truck again! Over the top customer service! Highly recommend!

  Kong the music
2 months ago
Great service, easy to handle and friendly. They also clean my car interior super clean. Will recommend to family and friends.

  Christy B.
3 weeks ago
Very informative and friendly service here.They know their stuff and helped me through a fender bender caused by another driver not paying attention.

  Tara Mendez
2 years ago
I have known Steve, the production manager, for a few years and he has helped with detailing my car for knicks, scratches, dents, etc. His service has always been above and beyond my expectations and I am a happy customer. Steve is attentive, detailed, and gives sound advice for the needs of my car. Even on a cold WI day when my tire pressures were low and the alert lights were on, he offered to fill my tires even though I was there for a different reason. I am impressed with the work I have had at Caliber Collision in Appleton-East and feel this business gives good value.Services: Painting, Body & Trim

  Robert B
5 months ago
Great communication throughout the repair process receiving weekly texts providing the status on the repair. Great job on the repair as the incident never happened. Highly recommended.

  JLee
3 months ago
Service was above and beyond my expectations. Very grateful and thankful for Steve's help and honesty. Highly recommend Caliber Collision, Appleton East.

  DeAnna Grant
3 months ago
Great mechanics and customer service! Very pleased with the work Caliber did on my 2021 KIA

  Valerie Romanelli
a year ago
This place was recommended by our insurance company for some body repairs on our vehicle. The service was top notch from the initial phone call to picking up our vehicle after the repair was done. Communication was excellent and they ensured that we were paying a reasonable price for our repair. Very transparent with costs and repair fees. Would definitely recommend to anyone in need of auto repairs!Service: Body & Trim

  julie treppish
4 months ago
Couldnt have had better service! Abby and Spencer were there the whole time. My calls/texts were answered promptly! Highly recommend!

  Laura Balliet
a year ago
Very professional and great with communication. They kept me informed every step of the way and did an excellent job repairing my car. They were even able to finish ahead of schedule.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tara Stickney
10 months ago
Front end of my car was gone after a deer ran into it. They got all of the parts that I needed, the paint job is spectacular! Can't even tell anything ever happened! Abby was great at keeping me up to date the whole time!!Service: PaintingService: Painting

  Zach Tooley
a year ago
I came to Caliber for help sorting out my insurance claim with State Farm after getting in an accident two days prior.I had visited another collision repair business prior to this one, and it had resulted in some of the paperwork having significant errors, so my claim was in a state of limbo and I wasn't sure how to rectify the situation. I specifically worked with Craig and Abby, who were quick to jump in to help me out. They knew that they likely wouldn't receive any kind of compensation from the insurance company, but wanted to do everything they could to make sure I was taken care of.Their passion for customer service and doing the right thing is easily apparent, which just bolsters their skill, knowledge, and friendliness. They know their business, and they know it incredibly well.I would highly recommend working with them, and will return to this location if I ever find myself in need of collision repair or body work.

  Brandon Bittrick
2 months ago
They did a great job on my wifes explorer! Great work, nice detail!

  Dan Kohn
2 months ago
Great service and great people. I was totally satisfied with their work.

  Jesus Gonzalez
2 weeks ago
Everyone was really helpful and friendly, big thanks to all the team of Caliber Collision.

  Becky brabender
a year ago
Very happy. Great customer service and excellent workmanship. Kept me informed about what was going on. They were able to work with the insurance company so I didn t have to deal with that. I was super excited when I put it up! Looked brand new! Thanks Steve and Craig for an excellent job. Will highly recommend you to anyone!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Scott Johnson
7 months ago
Outstanding work my Jeep looks like it never got hit. Friendly service if you need your car done caliber collision will do a good job on your car.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Pamela Johnson
a year ago
One of my coworkers told me about this great business and I'm so happy she did! Three quarters of the passenger side of my vehicle had been keyed and when I saw the damage I was just sick. I went to a different body shop and was told both the doors would have to be totally re-painted and it would run about $1,100 to $1,200. I couldn't afford this so I bought some touch-up paint and did the best I could to try and resolve the problem. For a total novice some parts looked just ok but I goofed up one section and it didn't look good at all. I wasn't happy with my results so based on my coworkers recommendation I brought my car to Caliber Collision. They spent about 20 min.'s wet sanding the damaged area and totally removed most all of the keyed area and the area I goofed up on they made look SO MUCH BETTER!!!! Over all they improved the look 1000 times over!!! And, the price was BEYOUND fair for what they had to work with and with what I had done by goofing up an area. Also, the atmosphere of the shop is professional, courteous, and just down to earth friendly!!! This is the real deal when it comes to a body shop!!!Service: Body & Trim

  Shannon Hess
6 months ago
Took truck into east appleton location for damage to rear of truck. Was told it would take about a week. After 2 weeks called and they said it was delayed. Finally finished after 3 weeks.

  Terri Green
a year ago
Two detail shops told me the scratch on my truck needed a body shop. A friend referred me to Caliber. The team at Appleton East Caliber was amazing! They were honest and it ended up I did not need more work done! I was in and out in 15 minutes and my truck looks good as new! Highly recommend!Service: Body & TrimService: Body & Trim