Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Laura Fletcher
2 months ago
I give this store 1 star for hiring people that are so disrespectful to customers.I recently had a very disappointing experience at Advance Auto Parts. My boyfriend purchased a part costing $120, plus a $60 deposit for returning the old part. Unfortunately, the part sold to him was incorrect. When we tried to return it, we were told it couldn't be returned because it was open and dirty. Despite this, the part and the receipt were kept by the store.I was brought in to help as I speak English well, and after discussing with the staff, it was agreed that if the part was cleaned, it could be returned. However, this was not what my boyfriend was initially told, leading to confusion and frustration.The situation escalated when my boyfriend was incorrectly identified as being of a certain ethnicity by the staff member, which was not only incorrect but also irrelevant to the situation. We felt this was a racially biased assumption, adding to our disappointment.To conclude, our experience at Advance Auto Parts was far from satisfactory. We hope that by sharing this, the store will take necessary steps to improve their customer service and ensure fair treatment for all customers, regardless of their race or ethnicity.

  Luis Rodriguez
2 months ago
If I could put -1 star as a rating I would do it, the worst experience buying auto parts, I bought a caliper for my car and the man with the pink hair hairstyle, and the boy with the tattoo on his neck gave me the wrong piece and then they didn't want to give me back the money being still their fault, terrible attention if I could I would close this store THIEVES

  Slayer Bricks
3 months ago
Not good. I bought headlights and there was only 1 in the package, then they wouldn't take it as a return.

  Shotta OTF
8 months ago
Online order experience was lackluster. Parts came up missing and when I say missing I mean they gave the parts to somebody else, how do you even manage that? I regret giving them my money. Won t happen again.

  Greg Lietzke
2 years ago
Ordered a part on Wednesday with them saying it was at the warehouse and should be able to get it Friday or Saturday. Amazon was Sunday and the same price. I like getting items locally when i can. But they failed yo ship it 2 days in a row and my daughter is returning to school with it not fixed. Should have ordered from amazon i guess. The guys on the phone were helpful thus not a 1 star. Just cant count on them.Walker 31854.

  karen kliss
a year ago
Purchased a fuel pump online and it wand it was malfunctioning and and I had to repurchase A new one in instead of exchanging it... Which was kind of a pain because I Don't live in the area my son needed It and while I was on the phone trying to repurchase One of the employees made a comment about about making Payments on this fuel filter saying we are on a fixed income. Just so he knows I am not on a fixed income I just figured why should I pay for it all up front when I can make 4 easy pays and not to pay any interest.

  Jason Bonnell
3 years ago
The employees are enthusiasts in the car culture. They have a good amount of wrenching experience and make great suggestions to help you get your car repair job done. Slightly upset about the lifetime parts warranty policy, needed to bring in my parts for inspection before I could have them replaced.

  darrell springhetti
2 years ago
After my recent experience I would prefer to pay more than there sometimes lower price as the staff is very rude and completely unfamiliar with there products or store policies. Take the time needed to learn the proper concept of service by shadowing the Appleton Calumet store. They have it down.

  Tom Burke
4 years ago
Although the staff was okay, the prices were much too high for a "trickle charger"! It certainly wasn't gold-plated? And I found a better one at half the price. I think I'll listen to what the "Car Doctor" says on the radio

  Jeffray LaPlante
4 years ago
Skinny scruffy man wasn t very pleasant. I felt like I was a bother to him and he wasn t helpful at all. Defiantly didn t go out of his way to help the only customer in the store. Customer service is definitely not his profession, so maybe it s time for a career change buddy!

  Dominick Winters
a year ago
The best part store you can ever go to they don't always have the first few names but you got friendly courteous and knowledgeable sales people

  Caleb Schmidt
5 years ago
These guys are always helpful. Prices are fair and large selection of just about everything you'll ever need. Not sure how their delivery works. Bought a set of rebuilt brake calipers for my suburban and they had what I needed in stock with a few different price points available. Was happy to get everything I needed in one stop. Although they do pull the "what year, make, model" thing when I'm getting an O2 sensor for the LSX in my '76 Monza.

  Greg Martin
3 years ago
Always a pleasure to come in here and get my parts. Tristan always goes out of his way to help me out. Very helpful and kind as well as all the other staff. Great place would recommend.

  Dena Brown (mysteriousD)
2 years ago
The offer free battery testing and free installation of buy battery there. So once we got our car started we went there. Was quick to test it and get new one installed

  Amber Latimer
5 years ago
Super helpful and friendly customer service from Norm. He went above and beyond to help, and it s not the first time I ve experienced this level of service from the staff. Would definitely recommend. Cheers!

  David
5 years ago
It pays to have speed perk members card. Saved 20%. They have been a great help over the last few years with parts available and knowledge from workers.

  Michelle Marie
4 years ago
Great customer service at the Wisconsin Ave location! Looking forward to doing business with you again. Super knowledgeable and always have had what I needed in stock!

  Zach Jackobson
a year ago
So helpful nice to have in our area. Thanks for going out of your way for us the other day :)

  M Zylstra
4 years ago
The store was closed today with a note on the door saying they didnt have any employees today. Good thing O'Reillys was down the street! They were fully staffed and very busy.

  Nicholas Dufek
4 years ago
Employees are knowledgeable and the products are great. Online orders for in store pickup save time and lots of money. Highly recommend wisconsin ave. Store.

  Don Kloepfel
3 years ago
Your coustemer service and employees are awesome Jay goes above and beyond all super guys he helped me with my jeep such a great store

  larry Leyva
2 years ago
Just really rude didn't know what he was talking about and took me like 20 min to find out they didn't have the part I was looking for, it seem that they don't care about losing customers.

  Alley Allan
7 years ago
My husband went in for a new starter. A lady there insisted that it wasn't the starter and was a bad crank shaft sensor. Gave us the wrong one, went back, insisted it was the right one. Got the original off the car to prove it was the wrong one, finally let us return it. Never again.

  Jonathan Glass
a year ago
Expensive but awesome staff and very helpful

  Ashl�y
a year ago
Had to call a different Advance just to see if they had the part and get a location on what I needed.

  Tyler Baeten
4 years ago
Bought some Seafoam today and the total rang up to $12.59. Made a comment that the price went way up and the clerk said that this was the "2019" price. Auto Advance Parts is price gouging their customers the product can be purchased for $6.99 anywhere else.

  vicky Loves to eat good food
3 years ago
The service was great! They knew exactly what I wanted right away and I was in amd out within 3 mins!

  Dscherer217
5 years ago
Great auto parts store, they have what you need and if it is not in stock they do what they can to get fast. Friendly staff willing to help you anyway that they can.

  Nicole Sherwood
2 years ago
Customer service was good but they didn't have what we went in for.

  m rem
10 months ago
Online orders i pick up go smooth.