O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amber J.
5 months ago
Always helpful staff and usually have the things you pop in for

  Kristin Rupnow
a year ago
Greg was great to work with!! He helped change headlight bulb and also brought to my attention an issue I have with my hood latch and educated me what I needed to do for latch to close properly!! Thank you so much!!

  Brandon K
7 months ago
I like this location. They usually have what I'm looking for and the people are helpful if you need them. What more can you ask for from an auto parts store.

  Daniel Slobig
4 years ago
Went in two days in a row. The young woman who assisted me was knowledgeable, very friendly and pretty funny too. I felt confident in her. A great experience. I'll go back whenever I need anything for my S10.

  Mary Waldheim
3 years ago
I had another outstanding experience at O'Reilly's this morning. I once again received nothing short of absolutely outstanding customer service.I purchased and had a new battery installed in about 10 minutes. This included cleaning the battery terminals and spraying them with a protective coating. To say the least no short cuts were taken - OUTSTANDING!

  Phillip Freimuth
2 years ago
Normally do my business with the saulkville branch, I went into the grafton branch to do a return on a faulty aftermarket temp gauge that I purchased. There was a shorty blonde curly hair named Brian. Was called the manager that was rudest person I've ever dealt with in costumer service ,had zero concern on why I was returning the part then walked away while I was explaining the scenario he walked away with a rude comment under his breath. I then confronted him about his attitude and he said nothing came out and stared at me with his chest pumped out. I've never felt so uncomfortable shopping anywhere. Literally thought I was gonna have to throw down with this guy and really think this issue should be addressed. I WILL NEVER go back to this branch ever again.!!!!! Terrible experience.

  Dillon Peterson
a year ago
Greg the manager is very intelligent with auto parts and helpful, unlike alot of these chain parts stores.

  Dale Harvill
4 months ago
These gentlemen here are very helpful!

  Hannah Dunst
6 years ago
Friends of two of the employees cat called me on my way walking home from a seven hour shift at a nearby store. The employees did nothing about it and they were still on the job. Not professional at all. If you want to be respected in a shop, this is not the place for you.

  Ritchie Williams
5 years ago
I was having difficulty finding wiper blades that fit my chryler van. The employee picked out a couple of types, the first one wouldn't latch on but the second pair did. He made sure they were installed correctly. So cudos to O'Reilly for great service.

  AJ Reid (GloTrim LLC)
2 years ago
Needed a random part -spark plug boot for my Lawnboy lawnmower. the guys at O'reilly's super helpful to come up with a solution that wasnt necessarily OEM but worked just the same! Thank you Grafton store!

  Josh Kraemer
3 years ago
Great customer service. Don was quickly able to diagnose the problem with me car (battery) and install the new one. All in about 15 minutes.

  Mr. Jahn
4 years ago
They usually have all that I need, if they don't have it, they will order it. If you sign up for their frequent buyer's program, they'll email you coupons that really makes it worthwhile to shop there.

  Nick Cray
a year ago
Lots of inventory and selection with helpful staff. Helped me select the right wiper blades.

  Mike Trapp
a year ago
Great service everyone we talked to was very helpful and great prices

  Lori
5 years ago
It was perfect!! I needed a front headlight and a nice young man put my headlight in for me!! Great customer service..

  richard lemke
7 months ago
manager went up and above to warranty a battery for me

  Pablo Vicente
4 years ago
Don volunteered to help me put my wipers on during a rainstorm. Great customer service. I highly recommend the store.

  John Curnutt
a year ago
O'Reilly is the best. Always friendly and always helpful. Good prices as well.

  John Marchek
4 years ago
Person at counter seemed to not know or didn't want to help. I asked about a discount for techs didn't know or want to help figure out how to do it or want to try to set it up. Didn't seem concerned about customer care.

  Grant Haynes
3 years ago
They are the Menards of Auto parts, not the best quality, but they have it in stock, and if they don't they can get it quick

  patti odell dooley
4 years ago
Thank goodness we have choices in our area! O'Reilly was so nice after NAPA was a total waste!

  kelvin kazibwe
3 years ago
Clean place.... good customer service...

  Sam Krumbiegel
3 years ago
Whatever you do don t spend cash here. They don t even carry enough cash to refund something under 200 dollars. I ve been trying to return the item for two days now

  Jim Canapa
3 years ago
Very helpful staff. Ordered what I needed and had it ready the next day.

  Catrina Gamerdinger
2 years ago
Had the window chalk i went to 4 other stores to get but were sold out and they had the right colors i needed !

  Richard Haczynski
4 years ago
Great place when you need auto parts or supplies. Good support staff to answer questions.

  Ron Mexico
6 years ago
Great selection but staffed with young kids that no nothing about cars and complain about work while at the counter.

  Tom Lindert
a year ago
Great selection, friendly staff, knowledgeable staff and clean store.

  Peg Dienhart
4 years ago
They'll even come out to your car to help add fluids, or check other issues. They might not be able to "fix" the problem, but they'll let you know what you should do. Thank you for your help, Grafton!