Elm Grove Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan A Kirker
a month ago
Geico told me to call my closest auto-body shop and get an estimate. Elm Grove collision being the closest WONT EVEN PROVIDE OR ACCEPT work from Geico. They say it's Geicos policy, even tho I was on the phone with a Geico rep saying all was well to get an estimate as Geico don't have a shop within 100 miles of me. I have no idea why a company would turn down 1k in insurance workREPLYING to the owners reply on 3/21/24 I CURRENTLY have a check in hand made out to ME. from Geico to cover the repairs on my vehicle are you guys able to accept cash payment on behalf of geico claim? If so I will cash said check and bring my car to you as I would perfer you guys to do the work.

  Katie Puterbaugh
a year ago
I hit a deer about 6 weeks ago and insurance sent me here.I can't praise the staff enough for their kindness, help and outstanding service. They gave me updates every step of the way and were able to work on my car in a timely manner. My car is as good as new and I couldn't be more pleased! 5 stars!

  james thompson
3 months ago
The staff are very friendly. It s honestly refreshing to encounter people with a smile and something good to say.

  Doug Jude
7 months ago
They did an AWESOME job repairing my wife's 4Runner. It looks like it did the day we bought it. Highly recommend them.

  Randy Gearghty
a year ago
My car was hit pretty good in a parking lot. Insurance sent me here, and they did an outstanding job. Took them a little over a week which was also great. Highly recommendServices: Painting, Body & TrimServices: Painting, Body & Trim

  Neta Fitzsimmons
a year ago
My car looks new again.Service people were kind keep me updated the work was in time .Repaired my front bumper ,new wheel and other parts reset the computer and aligned the car.Thank you for the great service

  Jen Z
10 years ago
If I could give 0 stars I could. I took my car to them to have a bumper replaced. They initially quoted that it would take 1 day. I dropped it off the night before so hey would have all day. I waited and waited for a call that it was done and finally when I called, they said "Oh well we painted it, but it isn't the right color and we need to keep it to get it right." Well that sounded nice, except that I needed the car so I picked it up.Fast forward a month until I could get it back in. Dropped it off at night again and told them I would need to pick it up in 2 days. The second morning, they called and said that mine would be painted next (so it had sat there for an entire day without being worked on at all). THEN they scratched it( around noon) and it apparently would take another entire day to fix this. They recommended that I pick it up and then bring it back YET AGAIN to have this scratch fixed. I was not agreeable to this situation and I was given a hard time about getting a rental carI still don't have a car back and my bumper repair has taken 4 days and counting and they also scratched my car in the process. I would not take my bike here for this kind of treatment. If you do go there, make sure you don't pay a penny until they actually get it right.

  Teresa Hughes
2 years ago
Horrible experience! Estimate was for 2 days and it ended up being 3 weeks for a bumper repair and new headlight. They didn t even put a new bumper on just fixed it and painted it. Lots of overspray. No communication whatsoever in letting us know what was going on a new time frame that it might be done. I called them 3 times during this 3 week period and every time told it would be done the following Friday. So, we ve had the car back 6 days and tonight drove it for the first time after dark and the headlight they fixed doesn t even work.Services: Painting, Electrical, Body & Trim

  Julie Wells
3 years ago
I didn't get her name but the lady at the front desk was so sweet and great to talk to. Very helpful. Great work on my Mother's Dodge Journey. Would definitely recommend!

  Patty Thomas
2 years ago
I was in an accident in January 2021.I have had to take my car back several times to have things fixed. I was riding down the road and a seat belt they replaced fell off. So my trust in the work was lost.I also left messages for the owners to call me about parts missing out of my vehicle and they never called back.Receptionist is very kind.I will never go back here again.

  Laura Dixon
3 years ago
ve said it before and I ll say it again. Elm Grove Collision is the best, and if you encounter an unfortunate accident these are the people your going to want to have your back. They are caring, compassionate, prices are great, and they guarantee their work. They are also a dream to work with! Not much more you could ask for. I wouldn t go anywhere else.Services: Auto side view mirror repair, Painting, Body & Trim

  Kimberly Bradley
4 years ago
This shop charged me money that they received from my insurance company. When I picked up my car they said I had to pay my deductible plus the money not covered by my insurance. I later found out via my insurance company that all payments were made to shop. When confronted, the shop proceeded to tell me that they could keep my overpayment because they had a new final final bill after I had paid the final bill in full. On this new altered bill were new charges, unbeknownst to me, and requests to my insurance for payment almost a full month after I paid the balance and the car was returned. They said my receipt showing a zero balance was not correct and I didn t need to know about the other requests made to my insurance. They said my zero balance receipt did not mean the car was paid in full. They literally changed the rates and paperwork after the car was paid to justify keeping the overpayment. This is like a business charging your credit card later after you have already completed the purchase. After much dispute, they returned my money. BUT this is extremely shady, possibly fraudulent. Proceed with caution.

  Amelia Dalto
4 years ago
Great customer service. Vehicle repairs for collisions are not want anyone wants to do or deal with but my expierence here was great! The secretary at the front counter was very welcoming, and just pleasant. They all work fast and efficiently.

  Coal
8 years ago
Absolutely sickening. DO NOT TAKE YOUR CAR HERE!! I got into a minor accident with little to no damage. My car was towed here and after being inspected, was left outside and unlocked. It had close to $6000 worth of firefighting gear inside. My car was opened casually by someone and everything taken inside. Then never even called to tell me even though they had it on camera and I only found out a week later after my car was done and noticed everything gone. The manager said he would make it right. Called today to tell me there was nothing he could do. I think it's an inside job. I'm reporting them to the BBB and the US Attorney General. Don't go to elm Grove collision!

  R Gesey
3 months ago
Great people, there work is impeccable!

  Chris hhimynameischris Staley
7 years ago
Redid the whole side of my dually, bedside, two doors mirror and repainted/blended the whole passenger side of it. Looks great, quality job that was pretty involved. I can't be happier and would definitely recommend them regardless of some of the other reviews.

  Eric Strobel
3 years ago
Terrible customer service!! Had my truck 4 days longer than they said because of their incompetent employees. I had to keep after them because they said they would call if they were going to keep it longer. The rental car was more than my deductible. Offered no customer care for loss.Service: Body & TrimService: Body & Trim

  casey bonaddio
2 years ago
We had to take our vehicle here after a collision and they were quick, professional, and my car looks brand new. The front desk receptionist is unbelievably kind and knowledgeable. Will be the only place I take my cars.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tom Kisner
5 years ago
I worked inside of Elm Grove Collision at the Enterprise rental desk. In this job I got to interact with customers from Elm Grove as well as all the other body shops in the area. Based on those interactions and what I saw working there every day when my wife got rear ended this is where I brought it. I believe they are the best in the area.

  Erika Torres
7 years ago
They have zero customer service. They don't communicate with you about what's going on, my pick up date has changed four times now, and I have only received one phone call from them period.My car will have to have one fantastic repair job for me to ever even think about taking anything else to them.

  Leslie Litten
2 years ago
They did a great job on my Jeep. I ended up with water in the headlight and they ordered the part and replaced it. They guarantee all work done.

  Tim Pelley
2 years ago
The staff was absolutely perfect. Completely courteous, Kind, Knowledgeable, and professional.The technicians that do the bodywork are absolutely fantastic. Plus the building is always clean.

  Steven Horvath
4 years ago
Horrible collision place. Insurance company had us take our humner there the door was damaged asked for an estimate they tore into the door inside door couldnt get out but window rolled down so you could open from outside now cant get outta vehicle period like they sabotaged us so we have to bring it back insurance didnt authorize it so i dont know why they tore into my door. And i had to pay for a loaner vehicle and after they screwed it up they asked to bring it back pple do have jobs. Worse collision place in the valley. Go to j & l in bellaire ohio much better work they did Change out weston bull bar which is a bolt on item. And fog lights which are bolt on items anyone can change. Leave the collision repair to the pros elm grove collision

  Lee Taylor
a year ago
The people are very nice and they come highly recommended by at least three of my friends who used to do body work themselves!! So let's see!!!

  Alicia Ostrander
a year ago
Very nice guys and know what they're talking about.. Will go out of their way to help you with anything!

  Cindy Carducci
a year ago
Very easy, friendly staff to work with. Good job on repairs.

  Jaxon McCombs
5 years ago
They did a great job on my car but I would enjoy to no the guest WiFi while I was there

  Jodi Fogle
2 years ago
The customer service was outstanding. The process was easy. They delivered on time. Was very satisfied

  Heather Taylor
4 years ago
The staff are knowledgable and friendly and the work done to my car was top notch.

  Shining Wolf
4 years ago
Great services good job on my car I would go back to them