Dutch Miller Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rosemary Severn
5 months ago
My issue was not solved. They recommended replacing spark plugs because they were due, but said that may or may not be the cause of the check engine light. The cost of spark plug replacement would be over $1,000, though a quick Google search says even the most expensive spark plug replacement should be half that. And I was still charged $150 for the diagnostic fee, even though I have the certified preowned warranty. I will not be back, and I will warn everyone I know.

  teddy Mansfield
11 months ago
Tommy and his team at Dutch Miller were outstanding. We had a great experience. They got us in within 20 minutes of our appointment. Reasonable pricing and we recommend them.

  Kevin M
a year ago
Worst service department I have ever dealt with. I've had 7 jeeps over the years. Doubt will ever have another if I have to deal with this place. Every time I take it for service they either don't get to it, or don't fix it. Last time dropped off two hours before my scheduled oil change at 10 and told them would pick up after 3. Never even touched my car. Then had the audacity to tell me that drive ins sometimes don't get done same day. It wasn't a drive in, I HAD AN APPOINTMENT. Today? Engine light on over weekend and temperature gauge was off. Scheduled appt for 8am today. Dropped off LAST EVENING. Called at 11. Said they replaced a part, would drive at 1pm to make sure it fixed the temp. I explicitly asked, IF it's not fixed will you call me as I have to find a ride back to get it. Oh sure, will call you. Did they? H88l no! Got a ride down. Car not ready, didn't drive it at 1pm, would drive now and check, but no, would have to sit again. Had to call someone else to come back and get me, won't be ready until tomorrow, maybe. Furious. Absolutely detest this service department. Never again.

  Sarah
a month ago
I just got a quote, and it was really high. Almost $1000, more than my other quotes.

  Eva Rhodes-Pitcock
a year ago
Needed my Jeep diagnosed for an issue it was having. My husband made an appointment but sent me the wrong day. The service tech still fit me in and found the problem. Ordered my parts and said will contact me when parts are in. Great customer service

  Carlton Storr
10 months ago
Came in with son.. was sent a a desk to get assisted by a guy that was there outside when we walked in. I guess he was the only one who could help us as I noticed 6-7 uninterested employees doing nothing.Guy comes back and say s I ll be back, gotta go get gas for this other customer

  Carl Sheldon
a year ago
Came in to have a tire pressure sensor renewed on a used Jeep that I just bought 2022 Rubicon. Sensor failed 3 times since bought the Jeep in the last 3 months. Made an appointment to come in have the sensor renewed.. Was told that they could not renew the sensor because it did not show a code. Very disappointed in the service department . Was treated much better during the sales part of the purchase . Waiting for a call back from the general manager to see if I can get this resolved.

  Valerie Noel
a year ago
This is absolutely the WORST dealership I have ever tried to do business with. Took our Jeep down there to get a diagnosis, and they said it would be days before they could get to it. The alternator was going out and only had 10V and they let us pull off the lot. We did not even make it to the next Jeep dealership and had to be towed. Thankfully Walker Jeep was able to come and tow us to their lot and they put it on the lift immediately and diagnosed it. This is the last time we will ever take any of our vehicles to them. TERRIBLE SERVICE!!!!!

  Tracy Landis
a year ago
These guys are very knowledgeable and get your vehicle done quickly. Especially with the parts shortages. They still were able to get mine done fast.

  Brenda Alford
3 years ago
My husband bought his truck there about 4 years ago. No problems. But there were a few recalls on it so we took it in to be fixed. My husband ask if they would check the battery while it was there. He was told sure. He ask how much it would cost. He was told they would check it at no cost and let him know before they done anything. So they called battery is bad. And they want $450+to put a new battery in and replace the battery cables (one he just replaced due to the original one broke) He told them no thank you. He would put a battery in his self. He went to pick up the truck and was charged $73 to check a battery and for shop fees. Needless to say I think that s a little high price to hook a clamp to a battery.

  Travis Williams
2 years ago
The guys in service are always so helpful and knowledgeable. Pleasure to deal with and competitive rates to other dealerships in the area.

  Mike Green
4 months ago
Very fast to help you

  Jonathan Harris
5 months ago
Service isn't the greatest

  William Pugh
a year ago
Fast and accurate service, excellant.

  TaylorMade Kennels
a year ago
Service rates are WAY TOO HIGH

  Robert Huston
a year ago
Friendly and helpful.

  John Cook
3 years ago
Great service