Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Christy Shaffer
4 months ago
Randy is the absolute best! We ve used their services 2 times and it could not be better! Quick response time and very efficient and friendly!! Great prices too!
William Bell
6 months ago
Very quick response time, very helpful and friendly driver, Randy is his name had us loaded quickly and drove us home, great rollback and excellent service, then had to call again this week, and Randy came to my response again, great guy thanks for the great fast and caring service
Justin Dewiyt
9 months ago
Very unprofessional, to whom that took it upon themselves knowing a customer made a request and still loaded a vehicle knowing another company was enroute, knowing the cost to operate, along with law enforcement, which as we pulled up they were just flipping the vehicle , then stated we could have the car if we paid the recovery fee that we didn t ask to be done by them nor did the customer or law enforcement. Was taken upon themselves to do this job. Along with standing in my sister-in-law s face and telling her we couldn t do the job we was to far out, considering our home address is 15 minutes closer then theirs customers have the right to their provider of their choice if met in a timely manner..
Mark Mccomas
5 months ago
I Highly recommend Mean Gene's Towing for any towing needs. Tire changes and fuel, jump starts that are all covered by AAA and he gives electronic and paper receipts. so it's easy to be refunded by your insurance. I Highly recommend the automotive repair services also there is highly experienced trained mechanics that do excellent work with less time waiting than the other competition in the area. Mean Gene's Towing does State Inspections They offer very thorough inspections for every customers safety. Over all the most affordable and reliable towing service In the Tri State area....they show up before any other companies and they understand that life happens...thank God for miracles.
Ryan McComas
a year ago
My family was stranded on I-64 with a flat tire, right before the construction zone. Mean Gene s answered the phone right away and arrived at the scene in less than 10 minutes! They were very nice and reasonable in terms of price. I would highly recommend this business if you ever need a tow!Service: Car towingService: Car towing
William Neace
10 months ago
I don't like to leave bad reviews but I've had two terrible experiences with this company. My step dad was in a wreck in which he died and money was missing from the car after they towed it. I couldn't find the money, they denied it being there at all, I pressed the matter more and then they produced $22 which wasn't nearly all the cash that was missing. The second problem was when my son was in an accident. He asked that his car be towed home and the response was "this is an accident call, I'll get more money from the insurance company". Afterwards we wanted to pick the car up and they quoted us $800 dollars for us to pick it up with our own means of towing. In my experience these people have been dishonest unprofessional crooks period. I would definitely recommend a different towing company, I've dealt with several towing companies over the years and none have been even close to as unprofessional and dishonest as this place. It should be illegal the way they do business.
Zachary Garcia
a year ago
My dad broke down on Route 64 with a 40 foot fifth wheel behind him and Mean Gene s had him off the highway and out of danger within 30 minutes of the initial call. They were quick to diagnose the problem and had the truck fixed and on the road in under 2 hours. The price was incredibly fair and the service was amazing. Hard to find good mechanics nowadays but Mean Gene s is the real deal! Highly recommended!Services: Special vehicle towing, Car towing, Local hauling
Chris Blankenship
a year ago
I hated the fact that I had to call in the first place. But I did get the 20ft Uhaul hitch buried in the asphalt with the rear wheel off the ground. Made the call around 5am on Memorial Day, they responded around 6am. I was on my way in about 15 minutes. Completely professional the whole time. Price was very reasonable considering time of day and Holidays. Would definitely recommend if your in need of towing/recovery services.
Steven Boatwright
a year ago
Called last minute to get a truck towed two hours away. They gave me a very good estimate of when they could get to it and stuck to it. Truck showed up when they said it would. Very easy company to deal with.
James Akers
3 years ago
I have had my car at Mean Genes on a couple of occasions , once for new brakes and rotors all the way around and actually just got back from picking up my car as I had them change out my alternator and battery. They are great at what they do and very reasonable on prices for labor, I have always got my own parts and took in but Indo know they can get the parts for you also and can save even more money if they order them and you can wait a day or so. Gene has actually been on site everytime I have been and he is really a good guy, the Receptionist in the front office is a really nice lady also and treats you like they have known you for years just overall very friendly people. I would recommend Mean Genes for your car repairs or towing not just because they treat you fair with pricing but they treat you like family and are very respectful. It has been a great experience for myself and will continue to use mean Genes for all my car needs.
Cat Turd
2 years ago
Gene is extremely reliable, professional and looks out for his clients. I felt assured that Gene would pick up my personal property very far away with only a days notice. He is very personable, punctual and has your best interests in mind with very reasonable rates. I will definitely use in future if needed and highly recommend! Thanks Gene!Services: Special vehicle towing, Long distance hauling, Local hauling
mary Cottrell
7 months ago
Dirty dealing. Charged for emergency after hours tow but weren't called. Cut my gas line and stole a full tank of gas. Very unprofessionalService: Car towingService: Car towing
Eli Tudor
a year ago
Gene is the Benchmark of customer service, and going far beyond the call of duty! I had a massive series of unfortunate events moving across the country, and reached out to Gene in desperation. He and his wife were instrumental in saving me, and my pets from heat exhaustion and getting us to our destination. I am unable to adequately express my gratitude in words towards his actions and help that day. THANK YOU! I know you lost sleep over that tow and want you to know how much I appreciate your time and patience. Thank you for making this move possible, and saving me thousands of dollars that I did not have.Services: Long distance hauling, Local hauling
Kathy Weyant
2 years ago
I broke down on I64 in a 28ft Motorhome. A local officer recommended and contacted MeanGenes for me, as every shop I had called, would not help. Gene and his crew were there within 15 minutes!! The tried to fix the problem right there on the interstate, but when they couldn t, towed me to the local AutoZone. Their mechanic met us there and diagnosed the problem. They bought the part, repaired it right there, and I was able to finish my trip to Kentucky!! They were super nice, and saved me lots of time and money!! Very reasonable price, and great service!!Service: Car towing
David Simonton
2 years ago
Wow. Crazy to say that a flat and a stuck spare - in the rain and on the Interstate shoulder - could turn into a pretty easy experience, but Gene did it. Super-professional, fast, reasonable. Got me on my way quickly. Couldn't recommend more.
Dwayne Sharpe
a year ago
I just want to thank the owner and his staff for helping me get back rolling in my semi. These people really are in a class by themselves they do wonderful work and fast responses to everything!! Again Thank You.Service: Special vehicle towingService: Special vehicle towing
katina Wadsworth
a year ago
My husband had 18 wheeler that's trailer brake didn't release sending him down the mountain backwards ,it's stopped after he put it in to a wall. This company came out got the truck and trailer out .the bill wasn't half bad considering it being a semi ,they was very willing to help with what they could .thank u
Jason Wood
2 years ago
On my way home from work late one evening, i ran off the edge of the road getting my SUV stuck in the ditch. I had planned to go in the morning to pull it out. The Caball county sheriff's office had my truck towed the following morning by Mean Gene's towing when i got to the impound lot I encountered an older tow driver who informed me my truck was totaled. Interesting, it was fine when I left it. They had pulled it catching the passenger side tire and rim on the road edge and ripped the wheel off from the bottom, breaking the lower control arm, ripping out the axle, breaking the tie rod from the spindle. They charged me $260 for towing/recovery fees. They owe me over $1000 in repairs.
Kevin Koopman
a year ago
Well it cost me a lot of money to get my vehicle and they didn't negotiate the price at all but they did tell me how a place to get a copy of my registration in a snap at the pink elephant and it saved me a trip to the DMV and didn't cost me anything at all.
Clifford Ronk
a year ago
Very rude over charged would not use them again scratched my truck and lied about it i had it to do over i would call someone else and i ain't offshore i think he kicked my dog
chris pitts
3 years ago
Great people, very professional, will pick up your vehicle to take it to their garage and return it when its completed. Great price on tires and and labor, thay also have alignment services and mechanic services, you will be happy with the prices and the service
Blake Cain
3 years ago
On Christmas Eve I was going home when I rolled up on 3 tow trucks two had the road blocked and were talking while we had atleast 6 inches of snow. The truck on the right left then the truck that was coming straight at me got in the center of the road so I got over a little then he kept coming I got over more and slid into a ditch. From there two of your trucks were together they both drove by me left me in the ditch even thought I tried to wave them down and with someone behind them to witness it. We set in the ditch for 20 minutes before a Nicelys towing truck came through and pulled me. Least to say I was not very happy with your truck drivers.
Madmark cartoons
11 months ago
Excellent service provider. excellent mechanics and pricing. I highly recommend for anyone .
Grant 8605
2 years ago
Gene's got me and my buddies out of a pinch when one of our bikes broke down in a bad part of town after hours, while traveling through town. These guys go waaaaay above and beyond. Call Gene's if you need a tow, they've got your back.
Larry Cogswell
2 years ago
Extremely communicative and knowledgeable. They came out the quickest and cheapest in my area. 10/10 would use and recommend to others
Ron Sanders
3 years ago
Called for a tow this evening, 02/22/21 they answered asked where I lived, hung up without giving me a number on how much it would be.. To top it all off, they NEVER showed up. Very UNPROFESSIONAL.! I'll push it before I call them again.
Logan Hammons
a year ago
Most disgusting people I have ever met in my life, how they treat their customers is atrocious. They do not know how to do their jobService: Car towingService: Car towing
C&B COASTAL GROUNDWORK
8 months ago
Great service, quick response time, I highly recommend this business
Marilyn Menear
3 years ago
Quick, polite and efficient service. But they didn't return 3 calls from me about buying a new tire from them.
Zachary Bernard
2 years ago
Yanked me out if the ditch in a snow storm charged me $75 and worked with me on paying them. Would highly recommend