AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Luke Sturgis
6 days ago
I had my car break down while away from home on a trip through the area, and the employees of this store, Amos and Sherry, were incredibly helpful in identifying what was wrong and getting me the battery I needed, cleaning off the old one and taking it, even getting wrenches and other tools to remove and put the new one in for me. Overall great experience! :)

  William Fair
2 months ago
Excellence service as usual. Takes the stress out of job. Peace of mind knowing I m in good hands.

  George H
4 months ago
Quick friendly service for me while out of state on a trip. Much appreciated!

  Jay Clark
11 months ago
I was in a dire situation for a battery and these guys got me sorted out out quickly. I wish all retail operations were this good. The staff was friendly and beyond helpful.

  Ryan Heltman
8 months ago
Had a wonderful experience here this evening. Wife had to have new battery for her car, they not only helped me get the most value and installed the battery for us!

  Grace Reynolds
a year ago
on my way to vacation last month, I stopped for gas and found that my car wouldn't start. after getting a jump, I drove here, as it was the closest auto shop. I explained what was going on, and Brett was my savior. he tested my battery, installed a new one, and explained what he was doing. he didn't talk down to me (which as a woman at an auto parts store, that's almost a given) and he was so personable it was like hanging out with an old friend. calmed me right down. thank you Brett - hope all is well!

  Bill Sohonage
a year ago
Some great and incredibly knowledgeable professionals work at the Oak Hill store. There are a whole bunch of motorheads that know their stuff that will take the time to walk people through complex jobs and are always willing to search long and hard for tough-to-find parts. Brian and John are both real standouts, because of them I don't even bother to go to other local parts stores. I once watched Brian go out to an elderly women's car and help her install spark plugs right in the parking lot when she explained to him she did not have the hand strength to remove them herself. Though it only took him 5 minutes as the plugs were easily accessible, she tried to pay him $40 saying that is what a local garage wanted to do the job. He refused the money and told her to put it into her next oil change or maybe some new wipers. So she came back to the store and bought that stuff immediately.That is the kind of dedication to a company, and just ingrained decency that you don't find anymore. Especially since most retailers treat their employees like easily replaceable widgets!I have witnessed Brian and John's patience in helping to train their younger co-workers to be just as helpful. These two guys have created a hell of a team atmosphere at this store for years. Though I don't know that either is technically considered a manager their leadership by example makes the store the best parts suppliers in our area for damned sure.I feel guilty in not mentioning a whole slew of them by name...for they are a really great bunch. But Brian and John always can be counted on to go above and beyond.

  Cheryl Volk
a year ago
Donnie replaced a corroded battery and he spent nearly an hour on the problem. Replaced couple parts and got us on our way back on the road to Cincinnati. He was very helpful and kind. We appreciated all his time and effort and pleasant attitude. thank you!

  Axl Draven
a year ago
Unprofessional knowledge they blame management seems they need to up their knowledge of mechanics instead of trying to just sale you a part that doesnt even fit your vehicle. Seems they need to look into the earlier days when the staff knew their way around as well as the people skills they had.If it's not in their system they would go to the books as well as help find you the parts even if it was from another auto parts competition!

  Karma
a year ago
Seems they are going stripclub instead of a parts store could use some professional employees standards for the female staffing, not very ladylike for her top to be unbuttoned for all to see or could be a way to have you come back , as for some of the other staff their knowledge of mechanical reference isn't much to be said for either seems your better off going online with this place as the prices are way expensive as well. No professional knowledge!

  Richard Mitchell
3 years ago
We were on vacation when our battery died.The young man tested my alternator and battery and discovered my battery was bad. I explained I was on vacation and didn't have any tools. He offered to install the new battery.In no time he had the battery swapped out and we were back on the road!The staff was friendly and helpful and we got a good price for a quality battery.

  wanda KINCAID
a month ago
Friendly and very helpful...

  Katie Washington
a year ago
I had to stop by AutoZone early in the morning after I had to jump my battery. Cory P. helped me out right away by testing my battery and then replacing it with a new one. I was in and out in just a couple minutes and back out on the road. They saved me a lot of time and hassle. Will def. be back for any future car needs!

  Jada Gale
5 years ago
Been coming here since I was a kid, and they ve always been very helpful. I stopped in last weekend because I bought faulty bulbs at the AutoZone in Morgantown. I didn t know that this was the problem but Brian checked the bulbs for me, exchanged them and reinstalled the new ones. So kind and amazing customers service!

  Grady Bragg
9 months ago
Looking to get rotors turned the associate said they don t turn rotor and o other place in town does well what do ya know ORilleys does

  Charlinda Ramsey
2 years ago
We were on our way from Belington Wv to Kissimmee FL,, July 30, one of our cars broke down had to have it towed in the middle of the night to this Auto Zone. We all slept in our vehicles due to all the hotels being booked. Here comes 7:30 am this heavenly store opened. They couldnt get the piece we needed. So a young man that worked there drove his truck to lowes/home depot/tractor supply not once but twice to get us the right part. He went above and beyond to help us. Im sorry i didnt get his name. But we very much appreciated this young mans help. You sir are #1 in our book. Thank you so very much. The Ramseys

  Matthew Mitchell
9 months ago
Drove over a hour to pick a tool up said they had it got there and told me it was a typo. Place is a dump

  Michael Thomas
2 years ago
Had what I needed without ordering while I was traveling through. Saved my butt! Great thing was I could return what I didn't need to finish the job.

  TAMMY A LOCKARD
5 years ago
As soon as I walk in the door, someone is ready to help me find what I need. Always quick, friendly service. Very helpful.

  Don McGlothlin
6 years ago
Great service they always got what you need if they don't order it or get it from another store but they will help with anything if they can.

  Arthur Young
6 years ago
Came out from shopping at Catos and car wouldn't start. Salesman st AutoZone came to me while I was strand ed .and tried jumping my car to no successful. He tjen tool batttery out a d up to stote to trst it.

  Virginia Lanham
3 years ago
Great service and friendly staff. Prices aren't to bad either.

  Wayne Fitzwater
6 months ago
AutoZone has always had what I needed

  William Holley
a year ago
Prices right and Donnie who works there was very helpful

  Paula Gaertner
5 years ago
They are always helpful. The store is clean and employees are friendly.

  Betty Orndorff
3 years ago
The associate was friendly and got my parts. I was in and out no waiting just like I like it. Only auto store I use.

  James Stacey
8 years ago
They have to order every thing, there computers are less helpful then 5yrs ago. Doesn't help the customer or employees alike

  AceandOlivia'smommy Forever
5 years ago
Very friendly customer service despite the fact that all work stopped and.all eyes were on me my entire visit as if they were expecting me to steal something.

  Derrick Adkins
7 years ago
A little slow at times but has a good inventory and a helpful staff.

  Stephanie Koch
5 years ago
Best auto parts store around! Everyone is so friendly and helpful.