Ford Lincoln of Morgantown

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  samatha johnson
3 weeks ago
Walt is so great to work with. Couldn t ask for a better guy to help me get into something I ve been wanting for awhile now. The guys that help with getting all the paperwork put together were so professional and just down to earth. If you re looking for a new or used car I would recommend this team.

  Stephen Hardesty
6 days ago
They care more about potential online buyers than local customers. Called the dealership Monday morning as soon as they opened about a truck. Talked with Alex about looking at the Truck right after I was off work. Offered to do anything I could over the phone because I was that interested. He said he wasn't able to hold the truck for me because they can sell Online at any time. But assured me that the truck was getting detailed and wasn't out on the lot. I called before leaving on the 2 hour drive to ensure it was still there. He confirmed it was there and ready for me to come view. I get within 30-40 minutes away and he lets me know someone had came in to view the truck, and ultimately ended up buying it. I obviously upset, wanted an explanation and Alex basically refused to talk with me and transferred me to his manager Eric. Eric was able to provide some explanation and did go above and beyond to fill my gas tank for wasting my time. However the explanation in my eyes is just an awful business practice. They can't take any money down to hold a vehicle because of the potential of an online sale. Therefore people can lose out like I did even though I had been in contact literally all day about the truck. Another salesman there even let me know they have had people on a test drive come back and they had to let them know someone online purchased the vehicle while they were doing the test drive and could not longer sell it to them. I give props to Eric for doing the best he could in the situation, however I would never recommend Alex who after wasting my time didn't have the guts to give me an explanation on the matter, and I could never recommend a dealership who does business this way. The ONLY way to put any money down for them to hold a car would have been for me to complete the whole process online without ever seeing the truck in person.

  Kailey Broadwater
2 months ago
This place was fantastic! Very smooth car buying experience. Corey Dye was great to work with, very helpful , kind , professional , knowledgeable and honest I highly recommend him also the Finance manager Eric was great to work with as well! They made the entire process very easy once we decided what we wanted they had everything ready to go for us to sign. Once again I highly recommend purchasing your vehicle from this place. Keep up the great work. Satisfied Customer.

  Denise Bohn
a month ago
I have been a customer of Ford Lincoln Morgantown for 4 years. I have purchased 3 cars from them and Travis is always a delight to work with. Highly recommend!

  Bradley Bodkin
3 days ago
Awesome staff and service! I found myself needing a new F250 unexpectedly because it was determined that mine needed a new engine. I was not prepared to make another truck purchase on the spot, but Juan and Eric did what they could for me and put me in a brand new one. I can t say enough about how well they treated me.

  Dusty
a month ago
Bought my car from Ford in Morgantown used, it's been a great vehicle and I get all my service done there as well. I feel like the whole team is always there to assist. Can't thank Alex and Eric enough for getting me in my ride and the service team for keeping it in great shape even though it was high mileage! Great dealership to work with!

  Chelsea Pretzel
2 weeks ago
If the communication would've been better I could've given a better review. The time frame that my car was there was a little long, but understandable when dealing with an aftermarket warranty. They also gave my car back to me with 5 miles left in the tank, a dealership did something that I've known not to do since I was 15 years old. Overall experience was not terrible.

  Ryann Gank
a month ago
Purchased our used car on Thursday, had to have it towed back on Friday. Wade in service was GREAT at keeping us updated as to what was going on with it!The evening we purchased the car, Alex was a good salesman and Burt was a great addition. Our kiddos fell in love with him the instant they saw him.Would definitely recommend this dealership to anyone looking to purchase a vehicle!

  Kyle Scampton
4 months ago
I had to recently have an ignition key replaced. It was giving me a lot of problems. Trying to start the car. $211.95 Is a hell of a lot for just a damn key. And then they programmed it and charged me $166 more. This is way too much for an ignition key. When I left the dealership, I found that the buttons on the key did not work. I went back in immediately and told him about this. There was no diagnostic needed to be done. It was simply replacing the key and reprogramming it. However, the button did not work I feel that part of the programming of the key.. And now they re charging me 175 more for diagnostics plus whatever it might need to get the buttons working again in my opinion, this is not fair.. I should ve checked the entire operation of the key and it should be working not just simply starting the car. As it is at the moment, I have got to take my car in next week on Wednesday the 13th to have the system checked and find out why the buttons are not working. This should ve initially been done the first time and I should not have to pay again. Personally, I should be refunded any money from here out involving the ignition system on a car. Because this should ve been fixed the first time.

  Donita Stitt
a month ago
I'm a very satisfied customer. I've purchased 2 vehicles here and both times I never felt rushed to make a decision. Corey Dye was my sales consultant and he was very informative and never pushed me to buy. He's very honest and upfront.Eric the finance manager is also very knowledgeable and helpful with thefinancial process

  Rose
a month ago
4 stars because we still haven t received an item that was on the we owe portion of the many papers we signed for our new car. The salesman Jake was very kind and very patient with us and all the questions we had. I ll update on if we get the things that were promised to us. So for now it s 4 stars based on the salesman and the service department on getting our car fixed up and ready for us to take home. Edit: still is going to stay 4 stars. Love the salesman he was very kind and helped us negotiate some things. But we just got our items after waiting weeks and they re not right. My partner went and showed the man which items he wanted when we were closing the deal, and they still gave us the cheapest option.. Is going here good for a quick buy? Sure.. but would I ever do it again? No way.. I ll stick with T&S Ford in Fairmont.

  alex cortez
a month ago
My salesman Alex did a excellent job. The whole Process was smooth and painless. Eric in the finance department managed to get me a better rate than my credit union. Whole experience was great!

  Cameron Celaschi
6 days ago
If I was able to I would have given a half star. I called service 3 weeks ago for warranty parts that was ordered over a year ago and for a Transmission issue I was having. It took me three day just to get back In touch with them. I had to have my truck towed cause the transmission was leaking out if the bellhousing. My truck goes in for work just to find out that no one checked the transmission. It's ridiculous that it seems that every time me or my mom called that no one would answered. And when they did answer we told them it was towed but it wasn't even noted.Now we are being told that there was a communication issue. It's a joke that it took another two weeks just to get back in touch and for them to take the truck in to get the tranmission check. Will update this review when I get my truck back.

  Gillian S. Krafft
2 months ago
I used the mobile service the first time this past month and it was so seamless! They came to my house right on time, changed my oil, did the (however many)-point inspection (which included topping off my washer fluid), and were done within 30 mins. This is such a great service offered by Ford Lincoln of Morgantown. We loved buying our car from Travis in 2022 and have enjoyed the many other services offered by them since. Not only will we continue to use the service department, I m certain the next car we buy will be from them too! (We re officially a ford family now for sure now!)

  Rachel Cable
a month ago
My Salesman Alex was the absolute best I have purchased 2 Bronco's off of him and both times it was a excellent experience! Eric and Jim in the finance department where super helpful and informative as well! Wish I could give 10/5 stars!

  Albert Vero
a month ago
Just had my f150 serviced engine issues. The entire service department from Tim my service representative, Wade the supervisor, all the other Service Reps there and the mechanic that repaired my truck was amazing, friendly, responsive and most of all professional. Ecstatic and they have earned my business from this day forward. Thank you to the staff there.

  Nanny Chachi
7 months ago
Easiest, fastest car trade we've ever done. I detest sitting in a dealership. We were in and out in less than 1.5 hours. And we love our new Ranger! Thank you, Corey!

  Brian Delaney
a month ago
Was overall pleased with service.Only problem experienced was techs wasn t informed to do the oil change and bill would be taken care of online. They woke my roommate who works midnight shift to get keys and let him know they needed paid. I had made arrangements when scheduling to leave keys in motor home

  Debbie Brady
2 months ago
Traveling by myself on a 6 hour drive back home I thought my tire looked a little low. I stopped in and asked if they could check my tire as I was concerned driving the interstates. They were great !! Checked and filled all the tires ! For free ! As I am a Ford customer I would definitely do business there if I lived in Morgantown. And I would highly recommend anyone in that area to do business there!

  Vernon Clark
2 months ago
I took my Expedition into Morgantown Ford Lincoln without an appointment. I told I was from out of town. The service writer told me they were booked up for the day. She said she would try to work me in if I was willing to wait even offered to get me a ride to the hospital where my wife was having tests done. I told her I would wait in waiting room. Within about an hour and a half she came to tell me my vehicle was ready. At the service desk, she handed me my keys when I asked her about the bill, she said it was no charge.My experience with other ford dealers has never beeb quite this amazing. Even though I live three hours away, when I am ready for my next auto purchase, this will be my first stop.My thanks to an outstanding service department.

  Nick Lambie
2 weeks ago
I worked with Travis and Eric. The process was super quick, and they made car buying easy. One of the best experiences I've had when purchasing a vehicle.

  Megan Asbury
a month ago
Awesome place to go if you re looking for something affordable, Alex Cable did an awesome job helping us buy our first car through a dealership, and talked with us through the whole process. Burt the dog was pretty cool also! Thanks Alex!

  M Davis
a month ago
We got a luxury suv at a great price. Travis was great to work with. Made the experience very pleasant and easy. The hour drive was worth it. Can t recommend them enough.

  Brendon Miller
a month ago
Had amazing service worked well with me responded very quickly. Just bought a 2019 Ford mustang GT Alex cable helped me with the sales along with Travis petak. I would have to give both these gentlemen 5 stars.

  David McClure
2 months ago
Finance manager Eric was very rude and belligerent and easily was the worst person I have worked with in nearly 30 years of car purchasing. Beware of his unprofessional attitude towards Ford's potential customers. Salesperson and everyone else was easy to work with.

  Terry Desper
10 months ago
Positive experience getting the truck that I wanted. I live over 2 hours from the dealership and my salesman, Juan, helped me do everything via phone/text so that I could get in out quickly and get back to work. Less than 1 hour. I've never spent less than 3 hours buying a vehicle before. Saved some $$ buying a 2023 "used" truck with 305 miles equipped the way I wanted. Thank you Juan and everyone else that helped make this happen.

  Marissa Brooks
a month ago
Hands down the best dealership to work with. Excellent customer service. My second purchase from them and both times have been wonderful experiences! Highly recommend.

  Colby Stiles
a month ago
I have always had great experiences at Morgantown Ford. This was my 4th vehicle I ve purchased from Travis Petak at Morgantown Ford. He has always been a great help and made the buying process smooth and hassle-free. I highly recommend contacting Travis if you're in the market for a new or used vehicle!

  Jacob Rogers
a month ago
Love this store and its friendly, knowledgeable, and fair salespeople! Salesperson Walt was absolutely amazing and gave me and my husband a great deal on our mini van for our adopted son Marco! Amazing!

  Zoup Le Duesche
a month ago
Alex Cable is definitely one of their best salesman. Super knowledgeable and friendly plus he goes out of his way to help people. Would give more stars if I could. Go see Alex.