Ervin's Auto Repair & Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Danielle Funk
4 months ago
I slid off the road due to ice, and while I was fine, my car was in a deep ditch. Ervin's had my vehicle out of the ditch within 5 minutes of showing up and were extremely kind. I highly recommend Ervins. Reading the more negative reviews, most of them seem to be from people who had their vehicles towed from places they weren't supposed to be for one reason or another. That will obviously be a negative emotional experience. From what was a scary experience for me, Ervin's actually made it much better.

  Wayne Penfold
a month ago
Canadians stuck at WV welcome centre when car stopped running.AAA sent them. Driver was awesome, and helped us to repack the trunk after we had to empty it out to get tow hook out if storage area, when we said don t help, he said it is my job to help .Arrived promptly, was very likeable, towed us to dealership close by. Stopped dead by squirrel filling up throttle body with chewed up air filter . Erwin s saved our vacation on day 1, many thanks. Driver was just awesome.

  Veronica Bird
2 weeks ago
Very quick to respond when I locked my keys in my car. Operator and driver both were kind and professional. Cost to unlock my car was very very reasonable. If need be, I ll definitely call them again

  Grace Bosley
a month ago
This is the laziest towing company I ve ever dealt with. My car was in plain sight on the side of the interstate and instead of the driver doing their job, they rode past the car and said they didn t see it. They also said they called multiple times, but they never did. They even confirmed my phone number to be correct and proceeded to lie and say they called. Do not waste time or money dealing with this company.

  Jaime Kelly
4 months ago
They nickel and dime you to death!!! There was a storage fee while my car was there for them to look at it. I guess they can hold it until they feel like looking at it and then charge you a storage fee for every day that it is there. Then it cost over $100 for them to put a meter on it to throw a code and tell what s wrong! They charge you an entire hour worth of labor to even look at it (or for the meter to throw a code). Horrible business practices and out to rip of the college student that doesn t have a lot of money anyways. Then to boot, they weren t even correct on what was wrong! Tried to tell me I needed a whole new engine when it was the alternator that needed replaced. They are money hungry and try to fool you into paying for things that are t even wrong with your car. Stay far away from this place!!!!

  Sam B
2 weeks ago
AAA should definitely reconsider contracting with this company. Never showed up and then claimed they picked up the vehicle which we were still sitting in it! Anything for a paycheck!? Obviously by the other reviews, the lack of professionalism is consistent.

  Tom Bailey
3 months ago
I was towed twice in two days, and both experiences were excellent. Zach/Zack/Zac was awesome to work with. He acted like an actual real human being and treated me like one as well. He was very relatable and performed his job competently. Again, both drivers were great. I recommend Ervins for Towing.

  Jessica Moore
3 months ago
Left my boyfriend in the middle of the road during a snowstorm after he nearly slid off the side of a hill. Refused to even tow the car, only pulled it back onto the road and noting it had a bent axle. Forcing my boyfriend to drive his broken vehicle himself to get the car off the road. They didn t offer him a ride to his house literally 2 miles away and left him with no one around during a SNOWSTORM. If he had frozen to death trying to walk home don t think I d not be going after this business for literally everything they have. How dare you leave a person who has just been in an accident sore, bruised and shaken up asking for help and you didn t even do the bare minimum. No wonder you have a low review score on here and have facebook reviews turned off!!! I hope after we are done making some calls that AAA drops you from their list of towing companies because we don t pay for the service to be treated like this. Not even going to say do better, because if this is your mindset towards others you don t deserve this business at all.

  Annie Spade
2 months ago
Terrible. After my car slid off an icy road, Ervin s was called to put it back on the road. Instead of putting it back on the road, Bobby from Ervin s snapped the steering then left in a hurry. He left TWO WOMEN and FOUR DOGS on the side of the road in the hills of West Virginia. After the incident, Ervin s stopped answering the phones. I spoke with several tow companies (and police) in the area the night of this incident and they were not surprised by Ervin s actions. Stay away!

  Ryan Cherfane
3 weeks ago
Asked for a quick diagnostic. ended up paying them 50$ for them to tell me to take it to bmw . i know i am stupid, but what can u do when its 3v1? Very bad people! oh! to be broke and charge young students for absolutely 0 service! lol, stay far away from those money grabbin pieces of meat. they mama didnt raise em well.

  Charissa
a month ago
DO NOT use this company! They don't pay their employees enough and don't care when a car hits you. They only want to pay $10/hr, and you know they can afford to pay more. The drivers honestly don't care because they don't get paid enough.

  Steve Turner
a month ago
Very rude and poor customer service. we were told 47 minutes. They never updated us after 2 hours I called them they went on another call and said it would be another hour. They had no regard fir my daughter and I being stranded in the rain. They deserve no stars

  Erin Dolan
a month ago
These 5 stars are for our tow truck driver Randy. After a very long night, he was a kind soul and turned our day around. Wish we could give him a bonus!

  Dana Wesseler
5 months ago
We had to put a spare on our tire while traveling and that spare was flat. I believe his name was Russel that stopped and helped us by putting air in our tire and created a new seal for us!Truly was a blessing!

  Kacie Ryczek
2 weeks ago
These people are so incredibly ignorant and incompetent, they didn t even give me a warning or anything before towing my car WHICH YOU ARE SUPPOSED TO DO BTW!! (They really had me thinking my car was stolen since I was not informed.) They targeted my car, out of all the other cars in the lot without permits (which I was told I could park there as a guest which apparently isn t true!!)

  David Everson
a month ago
One of the worst companies in Morgantown I would never use them to tow a bicycle two cheap to fix anything got some of the junkiest trucks in Morgantown if it wasn't from AAA and praying on college students this company wouldn't even be in business their motto is with their tow trucks if it's not broke don't fix it and if it is broke driving till it breaks more

  Karen Cody
10 months ago
We were stranded on I-68 in Morgantown, WV and AAA set us up with Ervin's Towing. Right off TRAVIS came and hauled our car up on his truck, brought us to the dealership that we asked, and dropped us off. Travis was fabulous! Very professional, really nice and a great driver. I personally want to thank Ervin's towing and mostly Travis for the event that could have been so much more stressful.

  slantnose1
8 months ago
Do not trust these crooks !! All they want is your money .. total scammers and liars. They had the opportunity to step up and help but stood there doing nothing looking for cash ..these guys wasted so much of it time . We drove down two times 8 hrs from Toronto and they lied about a police investigation when there was not one . All they wanted was the insurance payment for the tow on a trailer . I offered to give them the money to allow us to open this burnt trailer to try and save as much as we could . Because if this all our belongings sat in the burnt trailer for almost 2 weeks when we could have saved far more. These guys come across as nice guys but in the end .:: cash cash cash is all they want .: don t trust them ..:

  Kody Carroll
a year ago
The public service commission states a car under 7500 lbs can not be charged more than $70 per hour, or $4 a mile. I had 2 of my friends cars towed to the tow yard, which is 1.6 miles away and was charged $300.76. Beyond excited to involve lawyers to get these crooks out of Morgantown :) Imagine being so unethical that you try to scam broke and in debt college students.

  Sara Burdette
a month ago
The driver was kind, courteous and quick when he changed my tire.

  Ruby Stack
a year ago
My landlord has instructed us to call Ervin's if there are any cars without displayed parking passes in our parking spot that we pay for. I waited 2.5 hours before I gave up waiting as it was 1 am at this point. I had called twice in that time and each time I was told someone had been dispatched and was on their way. The car was still there the next day so I called again and got the same response, someone was dispatched and was on the way. The car was never towed. The service is terrible to say the least.

  J Vilk
a year ago
Very timely and courteous service!We broke down on a bridge on I-68. Kevin towed us to a safer location where we could discuss our options. When we decided to have his company work on the car, they had it fixed and ready to go early the next day. Highly recommended!

  Steve Elder
8 months ago
Got my Jeep stuck in a ditch on one of these narrow Morgantown streets during WVU move in. Wrecker showed up in a few minutes and helped me out. The driver was super professional and honest. I didn't catch the tow driver's name, but thank you!

  Jaclyn Hill
a year ago
worst experience i have EVER had with a business. they towed my car from my own apartment building that i paid to park at for the entire year. their agreement with my landlord expired a month ago and they still towed multiple residents. customer service people on the phone were extremely inconsiderate and the guy who opened the gate for me to get my car was even worse. told him the truth, which was that my boyfriend missed his airport bus departure because of the tow which resulted in us dropping $700 on ubers and an emergency plane ticket. the guy stared at me and said well we have an agreement with them starting up again in the school year which means absolutely nothing. they didn t even apologize for their mistake and they certainly didn t make any measures to make it right. would rate it -100 stars if i could.

  Kirstyn Kollmeyer
2 years ago
We were out around town one afternoon when our van door refused to close. We called around and finally landed on the line with Ervin's. We were told to come right in, no appointment necessary and were given directions. Upon pulling up we were directed to pull in the bay. Before the wonderful woman in the office could even get our information, the mechanic had fixed the problem, and we were told no charge for the 30 seconds of labor, as well as shown what went wrong, and should it again, how to quickly fix it! Absolutely wonderful customer service! Would highly recommend for any and all automotive repair as well as will definitely be returning with any work we need done! Ten star company!

  Julie Heromin
a year ago
If I could give a negative review, I would. Ervin s towed my daughters vehicle while staying with a friend without the apartment managements request to do so. There was no report to the police that it was towed. AND. When we call the Ervin s number we were told MULTIPLE times that they did NOT have the vehicle. The kind police officer encouraged my daughter to drive over to the lot to see if they had it as Ervin s is known to tow cars with no report to police or the owners of the parking lot and will often deny they have the vehicle. That was the case in this situation. They have the car and are charging an extra fee to get the car back on a Sunday. SCUM of the earth.

  Nikki Green (WickedKizziz)
4 years ago
Well I broke down here and thank goodness they had my car finished by the next business day. No issues with my car since. Fast and reasonable on the price.

  Sarah Sidebottom
a month ago
Erving went out of their way to make sure I was OK when I had a flat tire along a dark road

  Lora Humphrey
a year ago
My Jeep broke down in the oncoming lane right in front of the Dollar General at 3787 Earl L Core Rd, Sabraton, WV. My son, 11, was in the Jeep with me at the time.Thankfully the oncoming car was going slow. Between him and Mike's Towing truck that was behind me, they accessed neutral safety switch, got it in neutral and guided to DG parking lot.I used AAA and they sent out Ervin's Towing. They sent out Bill. My son and I were inside DG to keep warm. Store employees informed me that tow truck was there while I was in the bathroom. When I came out, my Jeep was already loaded and Bill came inside. We waited for a ride for my son to his Dad's.Bill, thank you for your kindness and patience to me and my son and getting the Jeep towed to my home in Preston County.

  David McLellan
6 months ago
They changed my flat tire! He arrived after I called in no time at all and changed my tire in 20 minutes!!! In less than half an hour I was back on the road!!!Service: TiresService: Tires