Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ko2bme101
9 months ago
We went here because our lawn mower battery died. We called around to a few stores and this was the least expensive. We went in, and the staff was INCREDIBLY helpful. We also received a credit for returning the old dead one. Great people, quick, knowledgeable, efficient, helpful, and kind. We will return to this location in the future if we need any other car parts. I've purchased my windshield wipers from here, too, in the past, and u don't know how to remove the old ones and put the new ones on. An associate did this for me. This store is outstanding with their customer service and the support they provide. The prices are so far unmatched to other local stores. Thank you

  Stacey Vincent
2 months ago
Excellent customer service today by James. Had a new battery installed and I was taken care of.

  Sarah Stanley
10 months ago
Advance Auto Parts is mainly just a parts location. They have everything to change oil, tires, wiper fluid. Really anything you would expect. I do think that the customer service could have been a bit better, instead of being on their phone they could help customers. In fact we did ask for help and had to wait for them to reply to a message.. A bit disappointing.

  M Fisher
9 months ago
Right before close the two guys working were not polite and acted as if we were bothering them although there were 15 minutes until close. We had driven over 30 minutes to get there to no part and no kindness to boot

  Shannon A.B.
11 months ago
Awesome and helpful staff. Josh got tje utem off the shelf for me and came outside to install it on my car. Didn't even have to ask him. Very friendly. Wouldn't go anywhere else after experiencing customer service like this!

  Ed Smith
6 months ago
Great store but no Rotella T4 the standard for Cummins diesel engines.

  Anita Falls
4 weeks ago
Had to get windshield wipers in and out and done within 5 minutes

  Leona Williamson
3 years ago
The staff was friendly, knowledgeable, and cooperative. The store is always clean and well ordered. We took advantage of the loaner tool program, which is great for cutting down on the purchase of seldom-used tools. We had an excellent experience.

  Sarah Morningstar
2 years ago
Y'all saved my butt the last time I was in town. The staff was on it and kind! When I couldn't figure out my headlight they went above and beyond to help me figure out my problem. There was no dismissiveness or "mansplaing" towards me. Just kind people willing to help out. 10/10

  Cheyenne McClung-Woods
a year ago
Helpful and friendly staff. Usually has parts you need in stock, but they occasionally have to order them though it only takes a few days at most to get them in.

  Steve Mcclung
10 months ago
Staff very friendly, knowledgeable and helpful. Will shop there again.

  Alexis McCarty
5 years ago
They were able to process our return just fine and they were very friendly, but there was an associate behind the counter who was drinking soda and eating a granola bar while he was dealing with a customer. I'm not sure of the company policy, but it just seemed a bit unprofessional.

  Sarah Dolan
a year ago
Needed part for my truck and advance had them.Always satisfied with the service and the people great job

  Jason Plogger
a year ago
You get what you pay for per say. Addy, John, Tuck are awesome guys and will help you out anyways possible. Been going here for years and always a pleasure to deal with those three.

  Steve Bryant
2 years ago
The customer service is good but they need help. Other than needing help the guys and gals here are great they treat you like a person and very outgoing.

  Leslie Baker
4 years ago
Store is clean and well kept. Friendly staff and usually have what you need on hand or is there in a timely manner. Would definitely recommend to anyone for their vehicle needs.

  Debbie Young
5 years ago
Not impressed with much and many of the car cleaning products are cheaper at Walmart. The "buy X number of select products of a certain brand and get this free" signs, are confusing sometimes and not just to me, as some employees couldn't understand it either and one didn't know it existed in the store and the rack was 10 feet from his register.

  DJ Cohenour (DJ in WV)
2 years ago
Always fast and friendly service. Parts are generally in stock, but a 24 hour turn around on orders if not works well.

  Kathy W
5 years ago
Had the worst customer service experience I ve had in a very long time here thanks to James B(that s the name printed on my receipt). I came here bc I m in town visiting a very sick family member and my headlight went out so my maw maw told me to come here bc the store is so friendly and long story short James B apparently hates his job so much he couldn t be bothered to help me makes sure what headlight was out (There are several areas of lights on my car) so when he asked what light was out I said I wasn t sure and asked if he could help me look and make sure and he actually ROLLED HIS EYES AT ME! Feeling embarrassed for not knowing which set of lights was out I told him the regular one and paid and left and I can promise you I will never again stop in an Advance Auto for literally anything. Like I am a single mother of 2 kids that works a sales job, not a trained car professional, thanks James B for making an already stressful day even worse.

  Larry Harris
5 years ago
This is a typical auto parts store. There's nothing special. Some prices are good and some prices are not. The only downfall is their reward system is not the greatest. No one likes it when your rewards that you earn expires.

  Cherie Melara
3 years ago
Great service, helped me a lot in what I needed to fix my vehicle. Friendly workers. Descent prices, better then most parts stores nearby.

  Rovina Patterson
a year ago
You would like this place they are friendly and you can get what you want from the store

  david vest
2 years ago
Good service. Traveled to west virginia because the Covington Va store can't keep anything in stock

  Savaial Addams
2 years ago
Good service. Be prepared to wait 5 minutes, because they are always helping others.

  Kim Shrewsberry
2 years ago
Always helpful bought a battery for my car they tested the old battery and put the new one in for me.

  Wade Westfall
a year ago
Very helpful and friendly service. They have what you need!

  Julie Safford
a year ago
All staff are polite and helpful. Wanting to please.

  Bobby Deitz
5 years ago
Excellent service. Employees go out of their way to help the customer.

  John R Miller Jr
3 years ago
Employees are very nice and knowledgeable to my automotive needs and always ready to wait on the customer (s)

  Valerie Gunter
a year ago
They were very helpful with the problem I had