AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Photography By Gina
3 weeks ago
5 stars absolutely to Mark S in the Inwood WV store!! I came into the store after I saw the wrench icon appear about to travel 3 hours. He took the time to show me how to check my oil and helped educate me on the whole process. He made sure I was set and ready to go safely. I appreciate all that he did!! Big thank you!!

  noah moerschel
3 months ago
I came in looking for some oil filters and Thomas Coker, this store's manager, was extremely helpful and insightful. He helped me find the best deal on the filters I was looking for and he was rather educated in the automotive field. Overall pleasant experience and attentive staff. Thank you for the assistance.

  Princess Bubbles
6 months ago
Stopped in to get some windshield wipers on a road trip. Service was fast and easy. Also picked up a cow car sticker as it was $7 thought it was cute and funny

  John Marinaccio
a week ago
Terry helped me get my POS off 81 before anything happened with an excellent suggestion! PCV hose went boom.

  Karen Kelley
9 months ago
The level of customer care from managers, Chester & Matt was phenomenal. I went with more than one issue (on a holiday) requiring knowledge, skills and attention- their patience and determination to resolve the problem was WAY beyond expectations Not sure if your company incentivizes based on service, but with the integrity they represent for your company they deserve a huge bonus. Retail rarely gets guys like these. Your Auto Zone branch is lucky!!

  Wahab Amjad
3 months ago
Mark was super professional. He helped me a lot. Definitely recommend Mark if you need anything.

  M Mason
5 months ago
Matt was very knowledgeable and pleasant to work with. Excellent customer service

  Dugan Schmid
7 months ago
Always impressed by the staff s willingness to help. They take the time to find the right parts and, when appropriate, work with you to do installations on site.

  Erin Hearld
6 months ago
Quick and friendly service, ran diagnostic on my check engine light and provided me with a print put of the results to take to my mechanic.

  Gilbert Stone, III
3 months ago
Usually always have what I need. Ricky was a big help.

  Batmmannn
a year ago
Kyle the Manager is Top notch. The whole cast is a fun ensemble. Matt is very knowledgeable. Thomas won't steer you wrong. Daniel can't actually drive. Terry is very honest.Heaven likes to smirk. Great store. Love the place. Better prices than Advanced Auto.

  Brian Smith
10 months ago
It's fine. Associates are helpful and friendly, and there is basically anything you need.In a world of raising prices, they have oil at a good rate

  Kyle Golinski
a year ago
This is hands down the most helpful AutoZone I ve been too. I m from out of town and my POS Volkswagen broke down right outside. Everyone was extremely helpful and polite as I tried to dodge a hefty tow fee. I wish i asked for the employees names. Two young guys and a girl who worked on 11/13: Give them a raise.

  Jacob
a year ago
Every time I go here they are really helpful and take great care of me. This latest time they didn't have a specific part, but they found it and arranged to have it shipped to the store SAME DAY to save we 3 hours of driving. Love this location and the employees.

  Evan Redden
10 months ago
I came to Autozone to find tubes of engine grease, and I did not know where they would be in the store. I asked the guy up front, and they gladly guided me to where the engine grease would be. I picked them up, bought them, and headed out. Having never been to an Autozone prior to a few days ago, I am pretty happy with my experience. I wish I knew the guys name so I could give him a shout out.

  Josh H
6 years ago
Staff was friendly and I encountered several on one trip. Store was clean, well light and organized.

  liberty locksmith
2 years ago
I called up to the store and spoke with a young man named River. I m from Winchester, Va so I called about a part and River said they had one in stock. Since it was an electrical part, I asked if it was returnable and River said yes. I told him I live about about 35 minutes away and asked if he would send me a photo of it so I could be sure we were talking about the same part. He was kind enough to send me a photo and I was off to Inwood, WV. The part is now on and the car is running again. Thanks River for your help and service. I hope your managers are aware of what a great employee they have.

  Bovalak Boo
11 months ago
Andrew and Thomas were absolutely amazing! Happy spirited and just great customer services!

  Missy Grove
2 years ago
My husband stopped in yesterday to buy some jumper cables. An elderly man was stranded at Food Lion for hours needing his truck jumped. These gentlemen loaned a pair of jumper cables to my husband rather than him buying a set. This is a company that cares about their community. Nice job guys!!

  QUESTIONS ANSWERED
2 years ago
Really bad customer service at the location. The young lady at the counter was not respectful towards me at all. Really have me considering never going there again. Hope management can address this. great customer service equals more success.

  Adonnis Goldstein
4 years ago
Very happy with the one in Inwood. Employees are very knowledgable about vehicles. They have just about everything you need in stock. The staff is very helpful and willing to go the extra mile for the customer. They are more than willing to come out of the store to put on windshield wipers, to add oil and other fluids to your vehicle. I was very impressed with this. I didn't think that type of service still available. This is the place to go for your vehicle parts.

  Kody Busch
2 years ago
Amazing customer service did not communicate much but man did he know what he was talking about I have gotten the wrong axle three times this week two of the boxes I bought were for my year make and model and a motor but we're still an inch too long I came here to try to buy one for a 96 Jeep Cherokee even though mine is a 2000 Jeep Grand Cherokee but the parts I have bought you have not fit he brought the part out pointed out that it was just a few centimeters too big I put my head down so depressed he takes off comes back five minutes later with a box throws it down it is my year my make my model we compared them he even counted all of the threads this man made my whole year I've been to two different AutoZone's two different advanced and went through RockAuto seems every auto parts stores hiring people that don't know anything at all could not even get one to tell me what my codes meant you really made my Daddy and will probably be driving the 30 minutes to this store from now on

  Nathan Yates
2 years ago
I from now on only deal with auto zone because the staff is so knowledgeable of what they are talking about and on top of that they are very helpful and won t have you leave until you have the right part! They are very customer focused and very friendly always going the extra mile to help and if I could say there names to let it be none I definitely would!!!

  Stephen Hinze
8 months ago
They checked my engine code on the and then gave an expert opinion about what was needed. I wouldn't have made it home without them.

  Andy Micklin
2 years ago
A couple weeks ago I visited and some employees were smoking and or vaping at the door. The entire store smelled like vape. When I left, and as I walked out an employee blew a huge vape cloud that I had to walk through. I had to throw my mask away.I returned the other day and employees were at the door vaping. I went to your competitor.

  Bob
a year ago
This Auto Zone has no place in Inwood WV as long as Advance is there. Employees at that location are not car savvy, are rude and argumentive, ignore customers. Test that are offered for free are not given due to test equipment not available or is being " rebooted" Keep in mind Advance Auto is just next door to you and their parking lot is always full of customers while yours is empty, road construction or not on Gerradstown Rd. Save time, trouble and effort and skip Auto Zone on Rt51 (Gerradastown Rd) altogether, Advance Auto is much more knowledgeable with longer term, knowledgeable people. My expensive mistake for choosing Auto Zone.

  Evan Lindemuth
6 years ago
This place is amazing! Especially the staff! Extremely caring and compassionate! During an alternator replacement, I was visibly hot and sweating. One of the staff brought me out a poweraide! Just one reason I will be comimg back for my car's needs in thr future!

  Chinita B
3 years ago
I went to Auto Zone a few weeks ago, and the employees Jack D, Chester H, and Nate S were super helpful and all around awesome. Great service, thank you and will continue to do business here.

  Cindy Helmick
2 years ago
The 2 young adults were BOTH very attentive to Each customer entering store. Very polite, helpful and friendly

  C Sirbaugh
3 years ago
Supposed to open at 730, I called and waited until 738 and no one was there. I had to call the district manager and regional manager to let them know. Its bad when someone comes in to get an air pump due to a flat and your not open when you're supposed to be and advanced auto takes your sale.