Ward's Automotive Inc - Brake Repair & Auto AC Repair in Huntington WV

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brent Geer
a month ago
I ve had countless positive experiences and outcomes with these guys. These folks are honest, accommodating, and professional. Thanks for the great service guys!

  Eric Frazier
4 years ago
It was time for a timing belt and water pump. Ward's came recommended by my retired local mechanic. They had the work done early and used quality parts from Napa. The cons to the job are small fasteners were broken and wires were slightly misplaced which I reattached. The radiator hose is rubbing the fan shroud and one month later the radiator needs replacing due to a crack in the top next to the cap. This may be circumstantial as I have 252,000 miles on the original radiator. I have a 24-month warranty on the parts.

  Kassy Behanna
a year ago
Roger and his crew at Ward's Automotive are fast, kind, AND honest! My car recently broke down and Ward's was truly the only shop willing and able to repair it (I thought my clutch blew, but they informed me that only the axle needed replaced, and for $1000 less than what the clutch would've cost! You cannot find honesty like that anywhere, especially at a dealership - & no other place around is willing/able to even look at Honda clutches!). Knowing I didn't have another transportation option, they got the job done in impressive time and let me know as soon as it was ready. I'm so grateful to Ward's and would highly recommend them for any repairs & maintenance work. They went above and beyond! They made what should've been a stressful situation so much easier on me and charged me a very fair price! I will be returning!Service: Steering & suspension repair

  justin gillispie
a year ago
I have had a lot of issues with them. First I had my ball joints replaced well 6 months later the left ball joint went bad again. So I called them up and they said they will fix it for only $110 I thought that was fair well when they got don't it was $600. Then I spent $1'000 to get the gasket fixed on my Chevy Cruze because that's what they said was wrong. Well found out it was just the oil Lid. And lot more stuff than this. Just be advised if they quote you $500 then times it by 3 . Just a rip off place. Go to River City tires in the west end They will take care of you without ripping you off. Since I've been going to them. When they fix something it's for a fair price. And you don't have to go back and get it fixed again and have to pay for it.

  douglas Workman
a year ago
I wanted to get tie rods, ball joints, and upper control arms replaced on my gmc envoy, they would do the work because he said my parts are cheap and didn't what there name on it, I ask him to give e me a quote for there parts and labor, he quotes me 3000 dollars, and I called there supplier and those parts are made in China also, beware of this business, there not in the business of repairing cars, there in the business in ripping people off, I miss women's garage, he was honest and great with his customers, wish I could say the same of words auto

  Nobody s Nothing
4 years ago
I called to get a quote on an alignment and was asked the make and model of my car. After giving the information I was quoted a price of $69.99. This was about $20 cheaper than the price at the dealership so I went ahead and made an appointment. At no time was I told of any additional charges. I show up for my appointment and waited for over an hour for the work to be done. No big deal. At no point did I ever leave the waiting room. Again, I was still not told of any additional charges until the work was done and then I was told there was an additional $35 charge for a code link reset . I argued that I should have been told of any possibility of additional charges at the time of scheduling or before the work was done as I could have had all this done at the dealership for a much cheaper price and without hidden costs. The guy gave me a whopping $5 off. Just another garage taking advantage of their female customers by adding costs and services without consulting them so they have no choice but to pay. I will NOT be going back.

  Janie Fraback
3 years ago
Really friendly helpful and decent people. Thanks for your service! Update! I bought 4 tires with free rotation for the life of the tires. Stopped by today and was told they only do appointments, would I like to make one. I said yes then it was Wednesday, when I asked for a time it became first come first serve wait outside!!! I have 2 broken bones in my foot from yesterday, thanks but no thanks!!! Ya might want to get tires and service some place else. After I left they kept calling trying to placate, I didn't appreciate that either! Will not be back!! You got your wish, free ? Really???

  Jena Brophy
8 years ago
Doug is the best! We got stuck on the side of the highway and had no idea where we were. We called him to see what he could do and he went above and beyond. He worked on our car first thing in the morning since we didn't get to Hays until 8. He helped us with everything and was a fair and honest mechanic. He knows what he is doing but even more important his personal touch on making sure we were happy made it the best experience. I would highly recommend going here for all your car needs!

  Collin Clemons
4 years ago
Came in with an actual emergency and was promptly shrugged off and laughed at. Was told they were too busy to even LOOK at my car. Luckily a shop down the road was willing to act fast and help out before engine was damaged. Not a fan.

  Ashley Taylor
9 years ago
Fantastic! I was traveling to Kansas for work when I experienced car trouble and pulled into the closest shop I could find. They were so friendly and helpful and fixed my car in a timely manner. Definitely recommended.

  B Irv Irvin
6 years ago
One of the mechanics made rude remarks to me because I asked him to fix a mistake. I then went inside and the guy dave continued the crappy attitude that the first guy gave me. Then when I got upset he tried to gas light me. I would not suggest them and I will never go back. I spent a lot of money and they acted like I was stupid or something.

  Name Windissowarm Policy
8 years ago
failed my inspection for windshield wiper blade lol they really try to squeeze every bit out of everyone that comes in. you guys can only get away with ripping people off when they don't have any idea about cars. btw I got my inspection somewhere else, and no state inspection is not the same everywhere, some people are kind enough to help you save some money, and people that work in ward's will tell you they are trying to make sure you are safe and recommend every repair in the book to you. learn about car, be smart, don't believe everything shops tell you

  Alyson Pickering
9 years ago
Great auto repair! I am really impressed with the overall experience. Everyone was so easy to relate to and I never felt self conscious about asking questions. Thank you very much!

  Heather Y
4 years ago
Great guys! I've been going here for years and would never trust anyone else. Highly recommended.

  Kim Davis
4 years ago
Great service and super fast! Ward's takes good care of their customers. Thanks, Ward's.

  Bst And
4 years ago
They are honest and do very good work. The best garage in Huntington.

  scifi falcon
3 years ago
Excellent work done quick. I highly recommend wards for any work that needs done.

  Christopher Martin
4 years ago
Great performance honest people get the job done right the first time

  Tim Williams
6 years ago
This is a great and trustworthy automotive repair shop. Honest owner and employees!

  Mercy Bowlin
3 years ago
Very professional. Would recommend their services to everyone!

  Ryan Tobey
6 years ago
A little expensive but they do good work and have always worked with us.

  Samuel McAdams
a year ago
Rip off ! Cons ! DO NOT TRUST THEM!Service: Steering & suspension repairService: Steering & suspension repair

  Allyson Ciccolella
4 years ago
The most honest mechanic in the tri state

  corey hannon
a year ago
Never use this place waste of timeService: Oil changeService: Oil change

  Cassidy M.
4 years ago
Very professional, great mechanics.

  Anna Prichard
6 years ago
We take all of our vehicles there

  Jeremy Moats
a year ago
Fast and friendly service

  BG A
2 years ago
Rude rip-off artists.

  David Denof
4 years ago
Love

  earl sims
4 years ago
Excellent service