Moses Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Richard
a month ago
I decided to return to this dealership after experiencing the crass and deceitful behavior of the salesman located from pillar to post between Beckley, WV and Huntington, WV over the past three months. Every employee I interacted with was kind, reasonable, and forthright. I was accommodated in almost every way conceivable. This was my second purchase in six years and I will be returning. Shout out to C. Pettry (No validation needed here; everyone knows she is fantastic). Robby Sergent the salesman I interacted with was very kind and thorough from the time he reached out via phone to exiting the parking lot. Thank you all again - Rich

  Shelia Barnett
2 months ago
Moses Honda helped my son with a new car purchase and a difficult trade in scenario. They were straight forward and the process went smoothly and quickly.

  GrizzledTanker
9 months ago
Best auto dealership in the tri state area. Exceptional service after the sale and courteous staff.I have purchased 15 vehicles from Moses Auto Mall in Barboursville. Over the many years I have dealt with Phil, Don, Smitty and Roger, all of them have treated me like family. Travis has always went above and beyond in helping me get the absolute best deal. And Matt in the GMC service center is very friendly and knowledgeable. I highly recommend giving Moses Auto Mall a look. Ask for Roger Nottingham!

  Nate Williams
5 months ago
Excellent customer service, particularly Sydney- Customer Care Agent. Great job!

  Jamie Spencer
a year ago
The service department was awesome. The name of the technician that I dealt with was Pete. He was wonderful. When I had my vehicle towed in to be repaired on a Monday he told me up front it would be a couple of days before he could look at it. I said sure. He called the next day with the problem he'd found. I told him to go ahead and fix it, and he said alright, but I have to order the part, and it will be the first part if next week probably before I get to it. I said no problem, I understand. Well, he called Friday and told me my car was finished, the part came in early, and now I could have my vehicle for the weekend. I was very shocked, and pleased considering I wasn't expecting it to be done until Monday or Tuesday.

  Jennifer Graham
a month ago
Very nice and friendly atmosphere and superb cars!!!!

  Ken Cash,jr
7 months ago
I have been to Moses Auto Mall in St Albans and I found what I needed in HuntingtonGreat sales people, great follow-up, great place to buy a vehicle

  Mack Johnson
2 years ago
They were fantastic! - I've never been treated better anywhere! - this is my new car

  Megan A.
a year ago
We bought a used Chevy Impala about 60 days ago from Jim Leach "ole Big Ugly", and it was just that...Ugly. We brought the car home after purchase, put it in park and the engine light comes on. Called Jim and he assured us they would take car of it. Brought it up the next day, said catalytic converter needing changed and wasn't under the warranty, "but they would do it for us." When I got it back the engine light was off but still showing symptoms. Couple weeks went by and light back on. Took it to have it serviced and the red haired lady was rude, to say the least. They asked me if I had even bought the car there , which was really reassuring After finally "finding" my appointment she wouldnt let me tell her what was even wrong with the car. Long story short they charged me 125 for diagnostic fee but she decided to cut it in half sincd they didnt do anything but tell me there is rust on my brakes and they can't work on the converter they changed. I took it to local mechanic today and he said the converter was never changed.

  Sherry Stowers
3 years ago
I am not fond of the "Car buying" experience. It took 2 or so days to buy a car. Told them what we had to have to make the deal, and as usual we left only to receive a call 20 minutes later. Then on the way home noticed vehicle didn't have an owner's manual so that was frustrating. Called and was told it would be put in the mail in 2 days. 8 days later still no owners manual. Called and left messages. Salesperson was out of town. General manager never returned calls but did send a generic email later. Finally, got an owners manual over 2 weeks after purchase.

  Cassie Chapman
4 years ago
Difficulty with the service department. I got a good deal on a used certified honda and was happy with the ease of purchase and price. Since buying the car I have had to make lots of calls and put a lot of effort into getting a repair covered by my warranty completed. I was told nothing was wrong. And my calls often go unreturned. I do like the courtesy shuttle, the driver is kind.

  Sarah Lewis
2 years ago
I arrived at the service Dept very late in the day with a battery problem. Pete and the service dept staff quickly identified a dead battery, replaced it and had me back on the road in about 35-40 minutes. Could not ask for better service.

  Matthew DeMoss
3 years ago
I have worked here going on 3 years now. The owners of the Auto Group are some of the best owners a person could ask for. They know all their employees, always checks in on us to see how we are doing, and of course always supplies the customers the best deal possible. Every customer that buys through our Auto Group comes out a winner.

  Greg France
a year ago
Friendly service and very professional and knowledgeable. Great mechanics. Always do an excellent job.

  Aly S.
3 years ago
Just bought a 2018 Toyota RAV4 from Moses Auto Group! Matthew D. was such a great help making sure I could take the vehicle home today. It was well worth the 2.5 hour drive to come to this dealership. I appreciate all the help Matt!

  Mike Keller
3 years ago
Went in for service for my 2017 VW Alltrack. Customer lounge was neat with distanced chairs, free WiFi, free coffee and hot chocolate. Everyone wore masks and we're polite and helpful, and got me out in a timely manner.

  Hart 3131
a year ago
Always take very good care of me when I go for repairs or to purchase a new vehicle. Recommend making this your first stop when looking for a new vehicle.

  Ty Thornburg
4 years ago
Service Department rude, not helpful. Took my car to Bill Cole in Ashland with much better results. Jason Moses is an honest, respectable guy...very personable. He needs, however, to clean up service starting with the Service Writers/Advisors.

  Scotty Crider
10 months ago
I deliver new cars here. Great staff and good selection of vehicles

  Alan King
3 years ago
Very professional, quick smooth process purchasing a vehicle and being from out of state! Brian Warden along with the finance dept were straight forward upfront and were great to deal with!

  Andrew Meadows
2 years ago
This place was great! Everardo and Colton set me up with a new ride, hassle free, everything was upfront and super easy! Highly recommend to anyone in the market!

  Ron Daugherty
3 years ago
Saw our new vehicle online. Was able to take a test drive same day. The staff were all very friendly and professional.

  Stacy Sockwell
4 years ago
Just waiting on an oil change. Service was quick and reliable. Moses offers an excellent lounge area to wait for your car to be completed.

  Sherri Slone
2 years ago
I took my car in for a routine oil change and recall issue. Very friendly staff, quick service and took their time washing my car.

  Brooke Peyton
9 months ago
Always so helpful especially the service department.

  Windy Cranfill
5 years ago
Wonderful car buying experience. No pressure, friendly, responsive. Highly recommend Moses BMW. Thanks for such great service!

  Dee Holbrook
3 years ago
Great place to purchase a new or used vehicle. Jason Bailey is a wonderful salesperson and he will treat you right.

  Drema Mayes
5 years ago
Great customer service reasonable prices everyone there goes out of their way to satisfy your needs with your vehicle

  Beatriz Gonzalez
2 years ago
Took my car for service there. The people is very nice and the place looks great!

  Jennifer Nelson
6 years ago
Went for an oil change and was in and out in no time. Great service with friendly associates.