Goldy Auto Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cherry Weikle
5 months ago
I called Goldy Auto Service Department. I told them that I lost my key fob, could not get in my car, and had a blank fob but needed it programmed. Told me the price. I said ok and she hung up. I traveled 35 minutes to dealership only to be told that they needed the car to program the fob. I asked why she didn t tell me that on the phone and she said that she thought I hung up and disconnected the call. I filed a complaint with the service manager, who said, she is new and I was on the call with her, you didn t ask . How would I know to ask? The service manager said it was a miscommunication and the woman I spoke to was being trained. She obviously needs better training.

  Ronnette Bragg
4 months ago
I m not one to normally do this but I ve had a vehicle setting at Goldys for over 100 days. I understand that the part was on back order that is out of their control. They ordered the wrong part had to re order it the part has been in for 16 days and my vehicle still hasn t went into the shop this is uncalled for. For her them to do customers this way is absurd! If you need service for steer clear from Goldys! Joni the manager said they have other vehicles that they ve had just as long and it was like it s no big deal to her at all. I feel bad for everyone else waiting on service through them!

  Chris P. Bacon
4 months ago
DO NOT TAKE YOUR VEHICLE TO GOLDY FOR SERVICE! Little did I know how bad these guys are. Took my wife's 2 year old Jeep in for what should have been a straightforward warranty repair issue. They somehow shattered the windshield working on it, caused a rattle under the hood, and coolant was puking out everywhere after the first pickup. After 3 months and multiple trips I've had enough! Finally took the vehicle to another local (reputable) dealer for diagnosis and it turns out that Goldy did not reinstall everything under the hood. They found wires, hoses, and bolts that were not reinstalled. Unbelievable!

  Madison Bramblette
4 months ago
They can get you in quickly because no one wants to take their vehicle there. Took it in for work under warranty. They misdiagnosed the issue, my warranty ran out, and was told too bad . Now I m having issues with the work they performed and they re trying to say it has nothing to do with the their service. Seems like none of the service workers are competent. Not really the industry to be working in if you re not capable. $50,000 vehicles are no small expense.

  Andrew Johnson
6 months ago
Most unprofessional place I ve been everyone gives you the run around. The manager or head person over the department is scared to talk to any customers. He called me 2 WEEKS after my situation was settled and proceeds to say he s not coward he was just busy. I mean I could see waiting a day tops if you re actually busy but when you have possession of someone s property that s worth thousands of dollars you would atleast try to contact people in a timely manner. Just stay away no professionalism and nobody knows what they re doing.

  Kevin Newman
6 months ago
Absolutely the worst place ever. Talk to RAM car corporate and they even said the service dept needs shut down. They made a mess of my $80,000 brand new truck and Glockner is still trying to fix it and they won t answer glockner or RAM care. Never take your vehicle for service there. The owner is a jerk and won t acknowledge you at all after you gave them a mountain of money. Horrible

  KeyWhip
7 months ago
Made an appointment 1 week in advance for an exhaust manifold issue on the passenger side. I chose the opening timeslot and turned my vehicle over to them 10-15 minutes before my appointment. I received no information about the status of my vehicle. I called them 1 hour before closing to find out my vehicle hasn't been looked at. After they rush to get it in the shop and "look" they give me a quote for a job that isn't the issue. They offer an appointment for 10 days later as compensation for a wasted day. This is the highest level of unprofessionalism I have experienced with dealership service.Service: Exhaust

  Kandyann Hall
10 months ago
I went to the parts dept to get a valet key cut. It didn't work properly I went back again it doesn't work. I tried to call and follow up with them I phone 6 times no one would answer the phone I left a message and ask for a call back it didn't happen.

  StarTravler Davidson
3 months ago
Quick, professional, and reasonable price

  Matthew Mitchell
3 weeks ago
Never called me back

  Nicholas Pennington
5 months ago
Great staff very helpful

  Tracy McCoy
3 months ago
Knowledgeable and friendly personnel

  Pamela Edwards
10 months ago
The service department employees are A+!!!!