Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  herschelwalkerhater
a month ago
I've used this Advance Auto for years with no issues, but in recent months everytime I call the store I end up on hold for at least 10 minutes before I hang up.

  Jessica Campbell
8 months ago
Wow Christian helped me when I couldn't figure out why the car kept dying. The CSRs tested the battery and alternator, both were good. Then noticed a spark on the positive terminal. I needed new battery terminals.I used to get in the zone, but now I'm more advanced.

  Angelece Merchant
8 months ago
My battery died, so I took my car to get the battery checked. The guy didn t 100% appear to know what he was doing, but the device said my battery was good. I asked if the fact my car was on while he was checking made a difference, and he said no. I ended up having to take it to a shop to get evaluated. Turns out it was the battery, and I ended up being charged $330 for them to change it. After researching, the battery should have been tested with the car off, and knowing my battery had just died, it should have checked the cranking AND alternator, but he didn t. I wish I knew this before, but you kinda just expect places that offer these services to know what they re doing. Thanks for costing me a ton of money bc your employees didn t know how to do their job.

  Joshua Stout
5 months ago
Great place to buy automotive parts and othe automotive needs. Customer service was extremely helpful.

  Jaida Powell225
a year ago
I Went to get my battery checked and they said it was ok it just needed to be cleaned and charged for 10 mins. When it was time to put the battery back in the boy seemed like he was having trouble. Two days later I went to the advance auto in cross lanes and they said my terminals could just be pulled off and they were even on tight. They also said my battery was dead and replaced it.

  Danielle Hall
a year ago
We had a very good experience here I think we had the manager but he really knew his stuff and he was so nice and helpful I absolutely hate going to advance auto parts stores I have never had anyone til this time that knew what they was doing and was nice everyone I've been to they r rude unfriendly and don't want to do their job or help they act like they are inconvenienced by your being there lol but this place was different !!! Thanks so much

  Mark Dickerson
a month ago
Very bad Coustmer Service negative will never go back

  Justin Bricco
a year ago
Were nice but literally sold me a tool I didn t need and tried to rent me a $140 tool i also didn t need and sold me the wrong side tie rod end, even after explaining I was low on cash and 700 miles from home. Not exactly helpful

  Brittany Kennedy
5 years ago
Stopped by in need of having my alternator tested. They were extremely busy, but made it a point to smile and be patient with me. I had several questions as well as needing the test done. Travis was amazing he went out of his way to help me and to fix my car so that I could get it home. It was hot and miserable and he didn't have to go above and beyond but he did.

  vzo
a year ago
Customer service is the worst of all the auto stores I ve been to. Autozone on mountaineer blvd is miles better.

  Charles Baptiste
7 years ago
I've been using this store since my first car, exceptional staff, very friendly, always going the extra mile for me. Even if they don't have what I need they help me find it (even if it's not an advance auto part)

  Melissa Davis
2 years ago
My truck broke down in front of the store. They were happy to check my battery and alternator. After the tests they charged my battery so I could get home

  Stoned Girl420-Shan
5 years ago
Advanced Auto Parts has almost every part you could need! Definitely has a helpful staff which helped us get in & out in no time with the right parts we needed in stock! Very good place to check for rarer parts you might be looking for!

  Logan Haber
5 years ago
Went in for an air filter and requested price match for $12.99 because Oreillys had it for that and theres was 21.99 got tild they normally dont do it without a quote yet you can get on there website online and see the same thing, got treated like an enemy basically because of that. But in the end they told me they would do it just this one time.

  deadline222
2 years ago
I often shop here several times a week.Friendly and helpful people who quickly handle transactions and get you back to your repair or project.

  J Williamson
a year ago
Excellent customer service, easy parking. Products available if ordered it there on time..

  Billy Cadle III
5 years ago
I've always had great customer service and a part selection that normally gets me back going but if needed Parts can be in by the next day all friendly faces and smiles on the whole time eager to help great place to go

  Missi Reason
3 years ago
Bought windshield wipers for my 16 VW Jetta. Rep was nice, and provided his recommendation on which brand I should go with in accordance to durability and functionality.Have always had a good experience at this location, typical blue collar employees, always helpful.Also, for any Mandalorian fans out there, AA has 'The Child' on Board auto sticker to replace the old Baby on Board sticker.I got one for my sis' 9 month old boy.If my bro in law have our way, my nephew will be a Star Wars fan.

  Crystal Wayne
4 years ago
I am a single woman and couldn't get any help getting a light bulb out after I purchased the bulb there. I spent plenty of money with this company but will never spend another dollar and I will suggest that anyone else take their business elsewhere like Auto zone.

  Angel Myers
8 years ago
One of best locations around the Charleston Area. Great staff, very nice people! They always have the parts I need & are more then welling to help you.

  Charles Bowling
a year ago
Needed a battery. Was presented options and got it installed pretty quick despite the weather.

  2lagittoquit heyhey
5 years ago
Always helpful. I usually buy my parts online for saving tons of money obviously. But when I do buy local, I use these guys, always helpful.

  Billy MAYBRE Wainwright
5 years ago
They have been life savers lately, online, purchase is way to go to get 20 percent off, bought an alterbator guy was extreamly helpful, and then a control arm yesterday and they helped me tackle the untacklable thanks in advance

  Stephen Withrow
8 months ago
I needed a bolt and got screwed instead I liked it

  Aleta McKemy
5 years ago
Excellent service! Very helpful to me (as a woman) with car parts and installing small things. Friendly and knowledgeable.

  Mountain Momma
4 years ago
They dont have a huge selection of the little things you look for when it comes to your vehicle, but all in all a nice store.

  Roger Massey
6 months ago
Close and convenient, had what I wanted

  Matt Ashley (IronWolf)
7 years ago
They sell parts. Some are a bit more knowledgeable than others. Sometimes you have to wait for parts from another site or go to another store to get what you need.

  toddc304
9 years ago
Great service always, has what's needed, people know what they're doing, and online service is great as well

  Mary Ashby
5 years ago
Very friendly. Very helpful. Thank you for putting my new wipers on, Jacob!