Keefer’s Powersports

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Venus Doom
2 months ago
I'm telling you, that parts manager for Keefers is so handsome and friendly!! He knows his stuff and honestly I can't wait to go back and purchase something else!

  thomas montgomery
2 years ago
Reached out to 6 utv dealers within a 100 mile radius. Keefer's responded within a couple of hours. 2 of them responded within 4 days and 3 of them never got back to me.They offered me a fair price (including delivery! - 2 hours away) on a mule they had in stock. Then, they gave me a fair price on some add-ons. I was VERY impressed on the level of communication and the constant updates. It took about 2 weeks for delivery, only because they were waiting for the roof, windshield and winch.Then, they took customer service to another level. Upon delivery, there was an issue with the price quoted and final invoice. No haggling, they honored the quoted price and immediately fixed the situation.These folks are the real deal and I'm very impressed.Now, if only they could train my dogs to stop barking at my mule. Seriously dogs... The mule is not going to eat me. Nor is it a threat to the security of the house!

  Beverly Christy
6 months ago
Service department really needs to improve there commutation with their customers. Been waiting three days for a call back on a part, I finally called to be told will it's on backorder. I had to ask do you have an idea when it will be in? Sometime in the first of October. Learn to talk to the customer.Now sales is great!

  Robert Wheeler
4 months ago
Was here from kalamazoo michigan and had a issue with our side by side and they got us right in and took care of us so we could keep riding. Great guys.

  mack daddy
3 years ago
Best there is, bar none. Purchased a 2021 RZR XP 1000 from these guys, while on an ATV vacation. Could not be happier. Talk to Andrew when you go, if you are looking to purchase a vehicle. He will not disappoint.

  Lily Campbell
10 months ago
The people there are so cool and know everything about ATVs. They helped me pick the perfect ride for my wild adventures. The prices were totally reasonable too

  Barry Eplin
a year ago
Keefer's Powersports is the best in the business. Quality in service and price and sales. Everyone should check them out. Go see John and your experience with John and Keefer's will be second to none.

  Brie Hoffman
3 years ago
What a great place! They have tons of stock even though we re in the middle of a pandemic! We live 3 hours away and knew what we wanted from pictures in the website. They got everything ready for us on the way down so all we had to do was 5 minutes of paperwork and we were done! Fast and efficient. Very good customer service and kind people. 20/10 recommend. They really made our buying process easy and fast so we could get home before dark. The buggy we wanted was on sale and they found a coupon from Polaris for us as well! Most people won t do that because they don t get as much money. Buying here saved us $2,750+!

  shane bartrum
2 years ago
Yesterday, ny family and I traveled four hours round-trip to check out an item Keefer's had in stock. We spoke to the sales rep, and he told us "they just lowered the prices on a couple of these here, too" and that the online listing was for $2499.00. We told him wed'd be back tomorrow, that we wanted to see them in person before making any purchases. He told us if we paid cash, he could "save us money on the taxes... that a lot of people from Kentucky and Ohio go there to get around the taxes". He offered to hold the item we wanted for a $250 deposit. We decided to wait until we could ensure we had the trailer to tow the item, so we told him we would come back tomorrow. He told us to call and he could get us an "official out the door price". Why he wasn't able to do this while we were in the store is beyond me.So, we called this morning to get the "official out-the-door price". The guy said the item listed for $2499.00 online, the same item that he could "save us some money on if we paid cash", would be well over $3600.00. There was an assembly fee for about $700 for putting the item together. There was a docking fee; and another fee for the purchase exceeding $3000 on a credit card. So, a $2499 item is now around $1101 more than the day before.My biggest problem here is the fact our family drove four hours round-trip to see the item in person, get the specs, and have a clear picture on what we needed before buying the item. Had the sales rep told us right from the start there would be extra fees, I'd probably have no issues.The items are already assembled in the store; what if someone doesn't want to pay around $700 for them to assemble the item? Do they take everything apart and rebox it? Wouldn't that, then, make the item an open-box floor display? One could argue it would seem that way.As I've said before, my biggest issue is the lack of honesty. I called a couple times before driving the long distance and even mentioned the online prices. The sales rep even knew we drove the long distance, too. Yet, he never mentioned a single thing about the assembly fees, docking fees, card fees, or anything else? He could say they were marked down, and that he could cut corners if we paid cash, but he didn't know basic fees? No, that's wrong.The price difference isn't as much the issue, even though $1101 is nothing to laugh at. It's the lack of courtesy and basic knowledge that customers need when making purchases like this. So, just be aware there are plenty of fees not mentioned until buy time. It's that exact reason why Keefer lost out on a purchase. The customer doesn't have to always be right, but they better not be lied to or misled.

  Micah Hunter
2 years ago
Went in for an oil change, I was quoted $173.00 and honored a deal that they advertised earlier in the week of 89.99 for an oil change the parts were included... They also fixed my steering wheel at no charge. Everyone was helpful as always. I know I'll be buying my next side by side there.

  Andrew Boytek
3 years ago
Most pleasant experience of my entire retail purchasing career. They made me feel like I won the lottery! Incredible staff and will definitely be back. Recommended 11/10

  Jeremy Isaacs
3 years ago
Without a doubt the worst experience I've ever had buying anything. The salesman was a complete tool, everyone treated us as if we where nothing more than an inconvenience the entire buying process. 6 months later I take my ride in for a warranty repair, 1 month and 4 days later they finally decide to order the parts. The service department does not answer phone calls, nor do they return calls when you leave messages. I recommend driving much further to any other dealership. I would not buy a back of gum from this place. I would trust Jeffery Epstein with my daughter more than I would trust Keefer's with a warranty repair.

  Buyem Breakem
3 years ago
Great people! Went to trailfest 2018 and started to hit the trail and my 2013 Polaris scrambler went into limp mode. I took it to these guys,no appointment or anything and they took me in and fixed my issue as soon as possible so I was sure to have a good time. Great people.

  JL elite property Maintenance
a year ago
Staff is friendly,, John the sales rep is Amazing to work with,, after the horrible experience we had at Logan motor sports this place made up for it tenfold would definitely buy from here again

  David B
5 years ago
Had a trail break down on August 15, 2018. Mike at the parts counter was phenomenal in helping me with the parts I needed and devised a special made tool. The entire staff was friendly. The service people brought a man off of his lunch break early to mount a tire for me to get me back on the trail. I am from Columbus, Ohio and will be sure to give the team at Keefer first chance to sell me a new machine.

  john michael smith (probum01)
a year ago
Attention: I was recently on a trip to Hatfield [5 Hr drive] with some friends a few weeks ago and the first day in my KRX started to act up. When i got back to the cabin i called Keefers Motorsports in Logan and explained what was going on with my Buggy. His reply was bring it down first thing in the morning they would look at it. Keep in mind the place opens at 10:00 am and i showed up at 9:45 am . The Team At Keefers took my information even before they opened up and let the Guys know in the garage what was going on. At 9:50 my buggy was in the garage and the guys at Keefers was on it like Fly's on a sugar cookie. LOL At 10:00 am my buggy was back on the trailer and i was headed back to the cabin to get ready for the days ride. Dealerships Take Notes this is how you get return customers. Thanks to the Team at Keefers for helping out and fixing the problem quickly. We rode all weekend with no issues.

  J. B. (Ranger)
4 years ago
They sales team was outstanding in helping me, and finding a rig that was right for me and my wife. The prices were in line with the other dealerships I had been to in KY and here in WV.The staff was friendly and very helpful through the entire process.

  Katie Taylor
a year ago
I had a great buying experience with salesman John Adkins, I highly recommend doing business with him and keefer power sports!

  Travis Seabolt
2 years ago
I took in my Suzuki 700 king quad to get repaired. It was having a charging problem. I was told a wiring harness long story short after 5 month in their garage and $800 later it still don't run. When I came to the shop to pick it up they couldn't get it to start. Told me it needed a new battery. I told the head mechanic to put one in he said come back he would give me a deal. It wasn't the battery they fixed nothing.

  Tapoer Love
3 years ago
The absolute worst customer service , mediocre knowledge of product and service you sell shouldn't be taken out on customers for expecting at least reasonable expectations. To be upset with one associate in particular in this store doesn't even seem fair as it feels like that throughout the store which suggests poor management, inexperienced leadership or owners that just don't care.

  Michael Wilson
a year ago
The staff is extremely knowledgeable, friendly, and helpful. They have all necessary stuff in stock and what needs ordered can be ordered in a timely manner. Highly recommend trying them out.

  Eric Kramber
5 years ago
A friend and I were up riding the HMT system from out of state and his brand new Polaris RZR unit had some parts fail. Keefer's service went out of their way to get the parts brought into the store and repaired the unit while we waited on it. They went above and beyond to get us back on the trails and having fun. Their parts department also had a great selection of helmets and goggles that my friends purchased as well. Thank you for a great dealership!

  Arnie Toler
4 months ago
If you buy a machine from here, you can forget getting worked on with warranty work the worst service out of anywhere I ve ever purchased a machine and I buy a bunch of machines

  John Orengo
4 years ago
I showed up at 2:30pm on a Saturday when they were suppose to close at 3pm. These folks stayed till 5pm to help me purchase my machine. There was a snaffuu with my paperwork that almost cost me the deal...these guys found a way to make my sale happen anyway! I will never shop anywhere else but Keefers for my powersports needs! I HIGHLY recommend this business, they will take care of you above and beyond!

  Joe Milburn
4 years ago
Was in West Virginia riding and broke a tie rod. Went to dealership to see about getting a part for my brand new Polaris rzr. There staff was very unhelpful and didn t even try to help with any options other than we can have the part in a week. Left there dealership and went to Honda dealership down the road and there service manger was extremely helpful and courteous. Know where to go next time. Have always been a Polaris man but rethinking it now

  Joe Perdue
5 years ago
The wait and overall sales process was dreadfully long for a recreational vehicle dealer. However with that being said they have the best prices around. It was well worth the 2 hour drive.

  b halls
3 years ago
Came to enjoy the Hatfield McCoy trails and unfortunately broke the handlebars on my bike. Came here looking for replacements and they did not have any in stock! Being in a highly off road area i don t understand how this is possible?

  Phillip Petry
a year ago
Awesome people to deal with chris in service hooked me up with a wheel bearing replacement and brakes got me in and out the door quick great staff to work with

  Kyle Wright
2 years ago
Best dealer I've ever been to. If I was anywhere around 3 hrs away I come here I'm from Pa and my rzr broke down they had me in and out in a hr couldn't ask for better service thank you guys so much!

  Tyler
3 years ago
Very helpful staff everyone was very polite and professional. They tried their best to accommodate our needs and help us find the perfect SxS for our family. We highly recommend keefer powersports such a great business.