Charleston Auto Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ANKUSH DUTT
a week ago
I would rate them 0 stars if possible, they moved my semi truck 0.3 miles and charged 700 dollars for driving my automatic truck without putting into nuteral fortunately the transmission was fine because it just towed 0.3 miles but could have lost my transmission because of their mistake. Terrible , they are the worst.(( I am glad that you you replied and want to investigate this , so this call was made by a police officer around 9 or 10 pm of Feb 16,2024 and the semitruck was with a trailer they towed them together without putting the drive shaft in neutraland the name on the payment must be HARDEEP SINGH , I will look forward for the reply))

  James
a week ago
I live on 5th Ave. just off of 26th street in North Charleston. I walked to North Charleston Mountain Mission store to see Brian an insurance agent that sets up first at the Westside store and then at the North Charleston store On the first 2 days of the month. While at the store, 2 alerts came in on the phone of a tornado warning. I left the store. I didn't get far before the wind and rain I had to go to the ground to keep from getting blown away A man named Taylor saw me through the window from Charleston Auto and came and assisted me to the building for protection. Later another man named Bob took me home later. He brought me my weapon My Cane.Thanks to Taylor, Bob and Charleston Auto.

  Patricia Mommone
5 months ago
I was stranded at Charleston Airport in the long term parking lot with a dead battery. Matt came very quickly after I submitted a service call through my roadside assistance provider. He worked very quickly and got me on the road. Very pleased and would certainly use them again.Service: Battery serviceService: Battery service

  David Boggs
5 months ago
We had a vehicle abandoned on our property. We had contacted the owner and given him ample time (several weeks) to remove vehicle. We were going to have our parking lot graded and graveled so we called to have it towed. They showed up within the hour. They took time and care to ensure vehicle wasn t damaged.

  Kristie Scarberry
4 months ago
On December 11th, I had my 2021 Silverado towed to Joe Holland after changing the brake pads myself. Got 5 error codes and the computer wouldn t recognize any rear brakes at all because of not putting it in brake service mode. I was quoted $2752.00 for needing all new brakes and calipers and the whole kit for each one. I paid $130 for just the diagnostic fee to pick it up. I drove a few short miles to Charleston Auto with a quote from them at $831 for similar services. They had me hooked for $831 no matter what. They took the back wheels off, took the setup apart and checked everything out. After realizing the issue was the brake pads didn t have the sensor in them, they changed the pads and it fixed the entire problem. I would have loved to pay them $831, instead they did what was NEEDED and it cost me $150!!!! Almost 2 days at Joe Holland and less than 2 hours at charleston auto. Thank you guys for getting me back on the road. It was an absolute Christmas miracle to say the least.

  Chandra parkulo
5 months ago
I was on my way home to Huntington from Beckley and got a flat tire. I pulled off in a very small area in Charleston right at the corner of the interstate and 58A intersection. I was at the corner of the intersection passed the bridge where 58A divided. I was terrified because I was so close toto the "slow lane" but could not get off any farther and couldn't get off on the exit because I would have blocked the entire exit due to concrete barriers.Your driver, Joey, I so hope that was his name, called me and told me he was on the way. He came to me and explained everything he was doing and reassured me that I was going to be ok. He then got dispatch to call a police officer to get in the "slow lane" so he could safely change my tire. He fixed my tire so incredibly fast and also instructed me not to drive too fast because of my spare tire capabilities.He was so amazingly sweet, proficient, and knowledgeable that I wanted to tell him that I loved him. haha Both he and the police officer made sure that I got back on the interstate safely and on my way home to Huntington.I cannot even describe how wonderful he was to me. I will always be grateful for you guys and thank you beyond belief for your amazing services. I will ALWAYS tell my friends to contact you when they need services

  Lena Osborne
a year ago
Chris is amazing! He has come to my aide now several times, most recently bc my neighbors flattened three tires on two vehicles, but that's a whole other story... Chris was so kind to give me a ride back home. Although I was prepared to risk the ride up Sissonville Rd with my steady Giant he said it was no problem and I gladly accepted. Awesome ending to a terrible day. Thanks again!!!

  David Ramey
a week ago
Friendly bunch and show up with sharp heavy duty wrecker and damage free

  Alva Jones
3 months ago
Very friendly staff, very reasonable tow price, to the shop.

  Sabelo Sikhosana
2 years ago
Driver broke my semi truck fairings while towing it backwards, I showed him and he said he ll speak to Erick and see if they ll replace itThat was like a year ago and until today my semi truck fairings were not replaced and this Erick guy is now ignoring my callsTo make matters worse they charged me $3000 to tow my semi truck only with no trailers for 400 miles, of which I think was ridiculousI don t know if they are doing this because, I m an owner operator or because of the color of my skinErick or whoever you are pleas do the right thing and pay me for what your incompetent driver broke to my driverI m going to attach your towing receipt and the pictures of my broken truck while towing by this crooksService: Special vehicle towing

  Richard Bailey
3 months ago
Very friendly staff knowledgeable to your needs. I will diffently come back

  Heather Lohr
11 months ago
My husband, me, and our 5 kids were on our way to flordia from Michigan. As soon as we entered west Virginia. 2am in morning 1 of our tires losted all but 1 lug nut. Oddly enough one day prior we got a tire rotation for $20. It was a very scary situation and I called multiple towing companies because we had 7 people (2 adults 5 kids) we needed more then 1 tow truck. Charleston auto Inc. Was a life saver!! They came right away to tow us and even though it was 3 in the morning they let me and my 5 kids hang out in their lobby till they opened at 8am. They had our car fixed by 9am. Highly recommend them. 5 stars!

  Teri Thaxton
3 months ago
I know this is definitely a very reputable place. I highly recommend their service. Still feel the same way after today very reliable

  Jennifer Conroy
a year ago
We got stuck out of town from Ohio. The young man who towed our vehicle was amazing; however, we were never informed that our vehicle was done. We just happened to stop on our way up north to get some things out of the car before heading home. Needless to say, your receptionist is not good at her job and should be informed of what it cost us because of her negligence.

  Leslie Rhine
a year ago
I highly recommend this business! Their service was friendly and efficient. My car broke down in downtown Charleston. They arrived quickly and the transaction was smooth and pleasant. 10/10 Service: Car towingService: Car towing

  johnny clay
2 weeks ago
Nice friendly place and good helpful people

  KIMBERLY MANN
2 months ago
Do NOT call these people if you have a lower, higher end car.

  Timothy Wilmoth
5 months ago
Best place to take your vehicle they do great work

  Devon Daniel
4 years ago
They've been super nice and have presented the possibility (haven't retrieved car yet) of doing their best to work with me and not charging me an insane amount that I more than likely would never be able to pay. Also the driver I got took it upon himself to check into what could be wrong with the car, and how to solve the issue so I would know if i should or shouldn't attempt to get my hunk of junk back or not.

  Thomas Miller
2 months ago
Great service!!! Reasonable price.

  kimberly tanner
a year ago
Im Super annoyed! I paid them over $300 for a starter and my car broke down on the road outside the Charleston Auto parking lit. I had to pay them another $100 to get it towed!

  Hunter Rogers
a year ago
Took my 2008 ford escape there because I just bought it from a car lot for $3600 and I got told to take it there because it needed a oil cooler and a radiator it ran and drove perfect and the car lot paid for it and I go to pick it up a week later and 2 cylinders are miss firing as there saying it s out of time and there refusing to fix it till I get ahold of the car lot witch is hard to get ahold of, the garage said it s just a coincidence that s it s missing that all they did was put a radiator in and they didn t do anything to make it miss and I know for sure it wasn t when I brought it in

  Lisa Edens
5 months ago
Great, quick car repair. Highly recommend!

  Ronnie Overby
8 years ago
Half way home on a 500 mile trip with a camper in tow and 2 small children, we pulled into Charleston to fill up on gas. After filling up and attempting to start our truck, the starter died. This happened on a Saturday evening around 6 PM, so most places we tried calling were closed. Charleston Auto was the only place that I called (of about 2 dozen) that was both open and willing to do a roadside repair. The best any other business would do for us was to tow our truck/camper to a garage and get started on repair Monday morning (2 days later). They had a technician meet us within 15 minutes of calling. He diagnosed, located a replacement part, and made the repair in 1 hour. He was friendly and kept me informed of his progress while he worked. The rate was $75 + $95/hour labor + parts, which seemed reasonable to me, considering their response time and ability to get us going again and also how desperate we were to get our family home. The expense could have added up if the repair needed was more serious, but in situations like these I'm willing to pay for results and peace of mind. I feel incredibly fortunate that we got in touch with them and didn't settle on being stuck in Charleston WV for 2+ days. I would recommend them to anyone!

  Sarah Kelly
3 years ago
Amazing service! First off, when called them the man I spoke with was super nice! He helped me work out payment and when the driver showed up, he was right on time and very nice too. He tried to help me get the car started before he towed the car. very good experience!

  Krista Betteridge
9 years ago
Great Fast Service! We had a tire blow out on us on 64. There were there 30 minutes after we had contacted Nationwide for our Roadside Assistance. The gentleman driving the truck was very courteous and lovely to talk to as he towed us to Wal-Mart to get our tire replaced.

  Kristin F
6 months ago
Charleston Auto goes above and beyond to make sure their customers are happy.

  Amber H
2 years ago
I sold a car last year and apparently people never put it in there name car got towed they did contact me as. I was registered owner but not until a month later where the Bill was so high it wasn't worth getting out but the plus side they where very friendly and understand the situation seems to be a nice environment and they did contact me Even if it was after a little while and the storage Bill was over 200

  Michelle Wilde
5 years ago
I was travelling through WV, broke down just outside of Charleston and this was the provider through my insurance. They were quick and polite even with having to make two trips to bring my car and the passengers. Would definitely recommend them!

  Bobby Price
4 years ago
I was traveling from Pennsylvania to Tennessee and my Mustang thermostat stuck closed! Rob (Our Driver) did a wonderful job! My car is lowered, Rob took the time to make sure it wasn t dragging the front fascia, used correct straps as opposed to J Hooks!Added note: I called several wrecker companies before I found this company and no one would even answer the phone at 7:30 am!Thank you all for the wonderful service!