AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hannah Wisecup
2 months ago
Pat took great care of me today! I think I spent maybe 2 minutes in store and she already had found what I needed, me checked out and even helped me assemble it! Great service!!!

  Eugene Johnson
3 months ago
I bought 1 windshield wiper blade, the woman working there even put it on for me with epic time and experience. Good job.

  Richard DuBois
2 months ago
The Store Manager (Female} was Outstanding helping us fix our hitch receiver. Thank you for the Excellent Customer Service!!!

  Kenneth Brown
3 months ago
Staff was polite and professional. Mainly, they had the parts that I needed. Thank you very much for such a wonderful experience.

  Diane Midkiff
2 months ago
Husband went in for windshield washer fluid. He always likes auto zone their friendly and he can always find what he needs

  Karen R Hinzman
5 months ago
A young lady helped me. I can't get my hood open, so she ppened it filled up my windshield wash.She was soft spoken. She was great.

  V S
2 months ago
2022-Had to get a new battery suddenly, and I definitely wasn't expecting that expense ($200). That being said, the gentleman who sold it to me also installed it and cleaned the connector where the old battery had caused some build-up. He was very nice and as quick as he could be given the circumstances.2024 Update: I had to return because the battery went bad, but the awesome lady mechanic fixed it right up! Yay for girl power!!!

  Laura Dyer
a year ago
Shannon and her team are awesome. They helped us when we broke down on a long distance trip. The best store I have ever had the pleasure of dealing with. Thank you to Shannon and her team and her husband.From Laura Dyer and family

  Amanda
3 months ago
Clean and the staff are always ready to assist me.

  J Williamson
2 months ago
Pat was extremely helpful. My item was in stock and ready. Good prices and convenient

  A Mullins
6 months ago
They are always willing to help here and that is great! Got what we needed and was on our way.

  Mark Dickerson
4 months ago
Lovely manager she was very nice and helpful

  john perry
2 years ago
Amazing customer service!! As soon as I walked in I was greeted and asked if I needed any help. I was looking for a thermostat and window guards for my doors of my vehicle and they were quick and fast at locating these items for me. Also, I had questions about car wash products and they we're very helpful and knowledgeable of the products I asked for. I also purchased windshield wipers and the installed them for me. Very good experience overall!

  Angela Hammonds
a year ago
If i could give this store 10 stars i would. Manager Shannon and the Assistant Manager are amazing. The ladys at this store are very knowledgable and care about their customers. We had no clue what was wrong with the vehicle. They ran a check on it and it threw all kind of codes. They did everything in their power to help us try to figure out what was wrong with the car. Shannon was suppose to get off work at 4 but stayed to make sure if we got it running. after 12 hours of working on it my fiance couldnt get it figured out. Shannon called her husband an he came to help. They took us to a hotel and picked us up the next day and her husband worked on the car for us and got it running for us. Shannon and her husband went above and beyond to make sure we got back on the road. Very thankful for them. The assistant manager was amazing and very helpful as well.

  Karen Holcomb
7 months ago
The girls here are always super helpful. It is refreshing to even see so many girls working in a parts store.

  Errol Randle
a year ago
I walked into Autozone #1139 this morning stressed because my heater in my truck wasn t working. I was pleasantly greeted by Shannon who I later found out was the store manager. Her smile was really pleasant and bright which took some of the edge off of my poor attitude. After I told her what was needed I she began asking me a series of questions which helped me to immediately get my heater working. Of course, my day immediately became brighter as my issue was temporarily solved. Shannon went on to diagnose my issue and give me the price that I would need in the future if this issue popped up again.I learned today how a simple smile can lead to a positive outcome. Good customer service is alive and well at the Charleston, WV Autozone #1139!!!! Thank you Manager Shannon!!!!Errol RandleSatisfied/returning customer

  Don Don Garland
a year ago
Terrible customer service I took my battery there to be charged they gave me a receipt, went back to get it they acted like I was tryna steal my own battery and I had my receipt with me was told basically to leave. Lady had a bad attitude for no reason

  Carlee Slone
2 years ago
Bill gave the best customer service! He went above and beyond to help me with changing my battery. I don t know what you re paying this man, but he definitely deserves a raise!Thanks again, Bill!

  K Carter
a year ago
Austin went above and beyond to help us with a bad battery. We were heading back home from a day trip and had problems with the car battery. He was kind and super helpful. If your ever in the area, go see him!

  Cynthia Reynolds
a year ago
Austin Montgomery gave the best customer service I ve had ever experienced at any AutoZone in my life I mean he went above and beyond he was so patient so helpful so polite I appreciate my experience there today with Austin thank you!! I even offered him a tip he said no thank you ! doesn t get no better than that.

  Timothy Lewis
2 years ago
What a great employee at your Charleston Wv location. I spent my morning trying two advance auto locations trying to find a key for my performance wheels on my car in order to do a brake job. Shannon at your location was able to accomplish in 10 minutes what employees at both advance locations didn t have a clue about. All that and still managed to help another customer in the store and even one on the phone!! What a great employee! I wish I had thanked her more while I was there. So nice to visit a location where an employee goes out of their way to assist customers. The blank stares and they couldn t care less attitude at advance auto is the other extreme. Rest assured my car shopping regardless what I need parts, cleaning etc will be at your location in Charleston! I was so impressed as to be stunned , thanks again Shannon! Glad I looked at your name tag so I could include your name in this review. I hope they re paying you well as I m certain you re the main reason for repeat customers!

  Jennifer Bunner
9 months ago
Manager is friendly and offered great customer service. Helped with parts I needed and offered to help with installation

  Jeff Kirk
5 months ago
Bob was very knowledgeable about muffler bearings

  Amy Newton
a year ago
All I can say is WOW! I m so lucky to have met Shannon. My a/c stopped working during a long distance trip while I was passing through Charleston. Shannon is such a sweet person and really went above and beyond to help me. I was still uneasy about still have to drive another 8 hours the next day, so Shannon gave me her home phone number in case I had any issues. I highly recommend this AutoZone, especially when Shannon is around!

  Timothy Scott
2 months ago
Pat calms my heart

  Deron E Good
3 years ago
The sales associates are knowledgeable and helpful when needed. They will also recycle some the byproducts of your vehicle maintenance like oil or transmission fluid for free. They will take your bad or old battery for recycling as well. Some of the prices are a little high in my opinion but others are completely worthy of a quality product. Stop in if you get the urge to check what they have. You might see something you didnt know you even needed.

  AnnMarie Duff
a year ago
Place was great. Customer service was superb. Helped by the only female in there and she knew her stuff and helped me with everything!!!

  johnny clay
a year ago
I like going there the people are friendly and the store is nice and clean and you can ask somebody about a part and they know what you're talking about so they're very knowledgeable.

  Tina Norris
a year ago
I was traveling out of state and having car issues. Dealership wasn t able to look at my car. Stopped at auto zone and the female ( manager I think). Went above and beyond to assist me. You need more employees like her.

  Danielle Withrow
3 months ago
Very friendly and helpful