Urse Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian Moreno
a week ago
This is my second new Ridgeline purchase from Urse Honda. They have fair transparent pricing, great customer service. The same sales associate Rebecca was pleasant , knowledgeable and kept me informed from ordering to delivery. The manager Seth was also very helpful and always available to assist with questions. The finance manager was very helpful in ensuring questions were answered about extended warranty and line items on sales paperwork. Outstanding customer service team.

  Daniel Bright
a week ago
This was one of my most pleasurable vehicle purchases ever. They were honest and worked hard to ensure we were all happy with the deal. Bill was top notch!

  Bretlyn Smith
3 weeks ago
We had a great experience from start to finish with the whole team! Bill answered all of our questions, made the process very easy and was super friendly. The finance department was also great at explaining things to us and making sure we understand everything about the purchase. I am extremely happy with the 2020 Jeep Grand Cherokee I got! Would highly recommend them for your car purchases

  Justin Ramsey
3 days ago
Jillian was fabulous. She went over all of the details for my vehicle as well as the recommendations. Treated with kindness and was in and out in a timely manner. Highly recommend.

  Jared Davis
a day ago
Excellent service. Rebecca was my rep and she helped me tremendously. Very kind, always available, and attentive to our questions and needs. Would recommend highly. Was a great experience!

  Karen Pryor
a month ago
Had a great experience buying my Honda CR-V with Bill as our salesperson. Before I left the lot he sat with me and went over everything in the car and helped me set everything up. Bill will definitely get the job done. I told him I didn't want another white SUV he said hold my beer and got me grey. And I really like my CR-V the leather seats and leg room are everything for me. It drives so smooth and sexy. Normally I let my husband drive me everywhere, but so far I let him drive me once this week.

  Ester Johnson
2 weeks ago
I had some work done on my Honda HR-V today and the experience was great. All the workers there were very nice and helpful. Claire Moxley (#688) was especially helpful. Everything went smooth. No complaints.

  Megan West
2 days ago
I called honda for help on my radio and i spoke with Jillian,while on the phone with her I expressed that I needed to get my Tires rotated and an oil change.she was able to get me in the same day. Every time I go to honda I see her. She is very knowledgeable about her job and she has amazing Customer service. She is very nice and helps find the best for your budget.she has also offered many times that if I wasn't able to come whenever I need something worked on She would pick my car up and bring it back while I'm at work.l which is very helpful with my work schedule. I always enjoy my visit at honda. thank you Jillian for always making the process easy.

  Ken Dravis
a month ago
I had an appointment at 10am for an oil change. It took 2 hours. I had work to do so I wasn't impatient. But right at 2 hours, I stood up and they were just bringing my car back from service. I overheard the mechanic say that he saw the car was just sitting outside (out of my view) for quite a while. He said he just figured he would pull it inside to be picked up. No one came to tell me it was ready.There's a couple of other issues. We have taken the card to this dealership for service before, but my wife and I agreed last night that we would travel a little further to the dealer where we purchased this vehicle. Sorry to say, I won't be using this local dealership again.

  Delbert Liller
8 months ago
My wife wanted to buy a new car. She wanted to pick it out and finalize the sale. Her first time doing such. We visited Urse Honda and she decided on a new 2023 Honda Passport Elite with 64 mileage; although she initially wanted a black or white car. But because of the small selection of cars we looked at from various dealerships, she decided this car would do. She couldn t find black or white. The deal was finalized and when picking up the car; we decided we needed running boards and winter floor mats. Because of my wife s short stature and the harsh winters we experience. Bill Smarr said he would negotiate a reduced / cost for them. The order was placed and we paid before receiving. Parts department said it was the only way to buy and it may be several weeks before receiving them. When we get home and search on the internet we find the same items at a lower price at another Honda dealer; with the parts immediately available. I called Urse Honda parts and they refused to give my money back and instead said they would meet me half way with the parts; which by some strange reason were in stock and now available. So they because of the delay and difference in price agreed to include a paint touch up pin for our car. I now feel Urse went the whole way to please their customer. Bill Smarr was very informative explaining all the features of the car . We are very impressed with the our new car.

  Mark Bronson
a month ago
I had my annual safety inspection today. My suburu failed because of a crack in the plastic bumper. Don't know how a crack in a plastic part is unsafe? They did change the oil and rotate the tires quickly. But they couldn't determine the source of the noise in the rear brakes. Jillian, my service advisor, said that would be $150 extra. Keeping a car in safe condition is expensive.I'm thankful for Jillian for giving me advice about my vehicle. I'll just have to take it to another mechanic to have it worked on.

  Kristy Nicholson
2 months ago
We contacted Urse Honda looking for a specific vehicle. They followed through with contacting us when it arrived at the dealership. The sales associate, sales manager, and financial manager were all very professional, friendly, and helpful. They made the process of purchasing our new vehicle very easy. We had an excellent experience and we are very happy with our purchase.

  Jason McVicker
4 months ago
We started and finished looking for a used car with Urse Honda. We came in to look at a specific car we saw on line and were greeted by sales person Tiffany. She showed us the car we came to see, explained it's options and other information about it better than most sales folks we have encountered at other dealers in the past. She was very knowledgeable and helpful, allowed us time to look and discuss without hovering over us, and supplied answers to all of our questions. No pressure. She helped us reach what I feel was a very fair deal to both us and the dealer. Part of that involved us being able to talk directly to the sales manager who was also very helpful, courteous and easy to deal with. We bought the car and have been very pleased so far. We will definitely be back the next time we are looking for a car. Thanks!

  Randy Shillingburg
2 weeks ago
Always great service and always friendly, professional sales staff. We ve bought and serviced all of our vehicles there since 2019 and have never been disappointed!

  Tim Cotter
a month ago
my wife made it waited most of the day to get the car back. We got a call from your dealership suggesting that we get an air filter and a cabin air filter again another up charge from your service department. But they never thought to call us to tell us the car was done. She waited half the afternoon and no phone call.

  aray
2 months ago
When our truck engine blew up (literally) in the middle of the night, in freezing weather, in the middle of nowhere, 300 miles from home in the mountains of West Virginia, while towing, we had to get our truck & utility trailer towed to the nearest Honda dealership - in this case Urse Honda. We didn't know whether we wanted to replace the engine or buy a new truck. I won't go into all of the long details however it took several weeks to be resolved. Eventually with the assistance of American Honda and Urse Honda the engine was completely replaced, and now we have our Ridgeline truck back, running perfectly. At no time were we pressured or rushed, and everyone worked hard to ensure our 100% satisfaction. Our special thanks to service lead Jillian Dalton. She was kind, compassionate, and communicative. She frequently kept in touch with us, ensuring we were up to date and in the loop, and helped act as an intermediary to American Honda. Our thanks to the Honda corporation, Urse Honda, and Jillian - who is a true credit to the service department and to that dealership. We've been loyal Honda customers for decades, and this experience solidifies our confidence and loyalty to the brand and to the people who stand behind them.

  Jacqueline Campbell
a month ago
Just in for my state inspection. But as always (since 1990) , so appreciative for the comprehensive check for need of current, and discussion about upcoming, required maintenance. The service providers at Urse Honda are most trusted partners in my auto care.

  Frank Fitch
a year ago
We experienced a sudden trip interruption 1/19/23 on our way to Charlotte, 300 miles from home, we were blessed with such a positive experience. Urse Hondas' service team went above and beyond in customer service.A transmission issue forced us to flatbed in at 2:45 pm. Jillian Dalton, DJ, and the service team went beyond our expectations, their dedication, working beyond closing time to ensure we were able to continue our trip.This morning, we are in Charlotte. I am happy to share our experience.Highly recommend this team.Thank you!!

  Jennifer Hitchner
5 months ago
Dude took care of me! He was so nice! He didn t push any unnecessary services on me. He told me what I needed and how much it cost to fix. He also offered to buy my car. lol! I am definitely going to be a return customer. Thank you so much

  Cassie Moats
a month ago
Jillian was there to check me in for my regular oil change. She was great, very knowledgeable & pleasant to talk to. Highly recommend!

  Mock Mock39
a month ago
My pilot broke down on the way to KY. Luckily I was able to drive it to the dealer. Right off the exit. When you take it to the dealer, you expect to pay more, but factory trained techs? Well, they diagnosed the car as having carbon build up under manifold plenum, they cleaned it out , and it barely ran, stalling out, and ran horrible when they completed it. So they took out the O2 sensor and it would barely run but it was super loud and stalled out, due to back pressure in the cat. All that cost 1k they said they could tow it to a local muffler shop to address the exhaust issue? I said stop on any further work. I drove back to md. In a rental car and returned in 4 hrs and picked it up on my big trailer, it stalled out 6 times while loading it on trailer , and towed it back to md.another 4 hrs They also gave an extensive list of items that should be done. I had my local mechanic fix the car in Md. He replaced the cat. Converter, and 1 O2 sensor 1k to fix the car. And I gave him the extensive list of items that should be done, as recommended by the dealer . they did a thorough inspection of the items listed, they could not find any of these issues that the dealer said should be done!I . I will say the staff was nice, but I got ripped off. I love honda products, and have for years, but this experience was a joke. I am going to contact Honda motor Corp. And see about a partial refund. Very

  Eleanor MacLean
6 months ago
Jillian, the agent, was very friendly and thorough. The trim around one of the wheels and the back bumper was loose. I thought I would have to go to a body shop and have it replaced. The service department was able to re-attach it. I was so happy. I find the service excellent at Urse Honda.

  rease
4 weeks ago
Jillian makes everything great. Today she told me I needed 4 new tires. She was very sweet about it. Great girl.

  David Wilson
3 months ago
The best part of this experience was working with Jillian. She was informative, knowledgeable, polite and maintained communication throughout this experience. The Honda experience was technically impressive, but the people experience will bring me back.

  Amy Strange
3 weeks ago
Bill was excellent! Very friendly and knowledgeable. It was so helpful that he walked us through all the car features

  Vertical Vixens
5 months ago
We had a great experience at Urse with Seth and Kayleigh. They were friendly, polite, and informative. They had a number of options within our range and were patient with us while we made our decision. The detailer did a fabulous and thorough job and the mechanics are skilled and knowledgeable. Highly recommended

  Pamela Mcnally
6 months ago
We had an oil change and tire rotation. Very good and thorough service! Provided a quality inspection report as well. Only complaint - they don t answer the phone in the service department, at least the 4 times we called to set up the appointment and check on the car. But, they did call back every time we left a message and were very friendly.

  Fran Moore
4 months ago
Urse Honda always provides me with the best service for my vehicle. Prices are great, the associates are kind and curious. Urse Honda doesn't have a long wait time for you to get in and out. I definitely will be back!!

  Debbie
6 months ago
Tiffany was great and communicated often to let us know where we were in the process of my mom s car arriving. Another gentleman helped us on the day of purchase and he was very helpful and provided great instruction on the features! Excellent service all around!

  Margie Margie
3 weeks ago
As always, Urse Honda and the sales team are the best around, helpful, professional, knowledgeable, going out of their way to make sure the customer gets what they want and, friendly,courteous, helpful, the salesperson Bill Smarr is the one my family likes going to, but all the team are great!