Mountain State Locksmith & Safe Services LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Susie Archer
a month ago
I have used this company several times at the place I work. Richard is phenomenal!! His work ethic, attitude and skill are unsurpassed. I will continue to use them for all my locksmith needs!

  Brittany Swick
3 months ago
I called first thing this morning thinking they couldn t come out until 2 pm and the gentleman came out right after I called! I will recommend mountain state locksmith to anyone and everyone! Thank you so much for getting my new key made and me back into my car.

  Jessica Akers
2 months ago
These guys are great. Had perfect arrival timing and my problem fixed n less than 5 minutes. Super great service and staff.

  Shane Marshall
2 months ago
The technician was very professional and made sure that the job was completed to my standards, and his own - great work ethic, and excellent people skills . 10/10

  K A Blankenship
5 months ago
I tend to lock the keys in the car.. these people are amazing. They have got to me as fast as 10 minutes!! Numerous times. You can rent trucks here too!

  Stephanie Grimsley
4 years ago
From the very first call to the office...all the way through to the end of my service call, Mountain State Locksmith proved to be courteous, professional, knowledgeable and reliable.The mechanic broke my "one and only" key off in my car's ignition during a routine repair. I did without my car for almost 3 weeks while we tried to figure out the repair route to take (as using the VIN# to get a key from the dealership was not working).Once I contacted Mountain State they assured me that their locksmith could complete the extraction of the key and the cutting of another key. He did just that in a timely and professional manner.Thank you Mountain State!!!

  Robin Horton
5 months ago
I was at the hospital while my mother was having surgery and realized I had locked my keys in my van mountain state was quick to come to my aid and very fair on her prices .

  Carmel Snyder
8 months ago
My boyfriend and I were in the middle of moving to Florida, right before we left we realized his car key was missing. We called other companies with no answer or were told they couldn t get us a key in a week. Called Mountain State, she got some basic information from us and we had our replacement key in 15 minutes. We drove to pick up the key from their office to save on some money, but from what I understood they can come out to you as well. The women were SO nice and helpful. They made a disastrous situation have a silver lining! Thanks to Mountain State locksmith!!!!

  Donna Bush
5 months ago
The lady who answered the phone was very friendly and helpful. The locksmith, Dustin, was the same. He was also efficient and knowledgeable. Appreciate his help so much!

  Pat Dennis
2 months ago
Very friendly, and very informative! Thank you guys for all your help with my lock box!

  Timberlee Fowler
11 months ago
Great Services! Dustin helped with getting me a new key made plus a few weeks back I locked myself out and he helped me get back in! 10/10 would recommend, wonderful company with wonderful services.

  Andrew & Niccole Rudolph
8 months ago
Driver came to our location swiftly,. Took him no time to unlock our vehical and he made sure he was careful not to cause any damage. Will use this locksmith service again.

  seth kimberly
8 months ago
Absolutely awesome people! My van key broke on my way to Tennessee for vacation. They give me a brand new key and I was back on the road in no time

  Rozina Branham
a year ago
I can only leave this review regarding the service I received on Saturday for a door unlock. My review would be: Highly Recommend!I was in town for a regional football championship game and decided afterwards to do some Christmas shopping. My final stop was at my favorite store, Gabes! I was on the phone when I was getting out of my vehicle and despite having my keys on a huge keychain and reminding myself mentally not to lock my keys up, I locked them up anyway lol!I contacted the sheriff's office who advised that they could no longer perform a door unlock. The UConnect app on my phone was not working and their customer service had closed hours earlier. My extra key was almost two hours away. The dispatch worker at the sheriff's office gave me the number for this locksmith.The guy who answered the phone was super nice and gave me an estimated time frame of arrival for 15 minutes. He arrived on time, was professional, was able to take my debit card, and was finished in less than 5 minutes.Very thankful someone from this business was on call that night!

  David Steele
a year ago
I called this company yesterday, and left message on answering machine. They got back with me in less than 2 hrs. Made appointment for next day. Dustin showed up right on timeAnd was able to repair my lock and handle. Saved me over $150.00 if I would had to buy new lock. I definitely recommend this company.

  Heather Cunningham
5 months ago
The absolute best around! They can do anything and everything you need!

  Amanda Marie
a year ago
Locked my keys in my car at work, Dustin was at my job and in my vehicle in 15 minutes or less. Fast service, great price. highly recommend

  Aaron Phillips
a year ago
Locked myself out of my car late on a Saturday afternoon. Called Mountain State and got ahold of Dustin. He informed me that he was on his way with a time estimate. He was punctual about his estimated TOA and got me on my way for a fair price. Highly recommend this company.

  shane Ryno
a year ago
Shady company that does low quality work. Go elsewhere!!!The install staff was super polite however I felt there was a general lack of communication between me and the company regarding pricing and when the person was coming out. He installed what I thought was going to be relatively cheap locks ($30 a piece) and I still somehow paid over $400. I wouldn t recommend this company due to their shady price gouging.Update: 2 out of the 5 locks this company installed are already somehow broken and will need to be replaced. Don t use this company. You pay for low quality.

  david cockrell
7 months ago
Lost key to motorcycle. They took old cylinder and made a new key! Great price and great service. They even program keys.

  Tami W.
3 years ago
They gave a 30 minute time of arrival and took about an hour and a half to get there. That's the only reason I can't give 5 stars. However, once he did finally arrive, he unlocked by door in less than 5 minutes. Also, the price was very reasonable (less than going through insurance). I would recommend.

  Beauty Concepts
4 years ago
Very disappointed to be leaving this bad review. As a business owner myself, I take pride in guaranteeing the work I provide. Unfortunately this business does the opposite. I chose this company in March of 2018 to perform window tinting on 23 windows/ doors of my business. The total for this was $965.66. As anyone else, I am perfectly fine with paying for quality work, however within 7 months of the tint being applied, the tint on my front entrance door was peeling off. The business was contacted at the time of the issue. Once the tint was peeling bad enough, the business sent two techs out to remove it. Not stating with me prior to the service how much this would cost if anything. I was charged $222.60 for the removal of tint on my front business door that would not have been removed had it have held up to quality. This is not the only window having issues either. But it was the worst. There is tint in my shop from 11 years ago from a separate company that I have had absolutely no issue out of. It s a shame that this business does not make it right to a customer when the quality of the work was obviously not there. This business was contacted multiple times in an attempt to resolve this solution and the only response was a dissatisfying, distasteful comment that nothing would be offered to me for my concerns. In the opinion of my salon this is no way to conduct business and the public should be aware.

  Ray Knott
a year ago
Wanted to say thinks to Mark and Mountain State Locksmith & Safe Services. Mark was the only locksmith to answer my call on a Sunday when I was traveling out of town and lost my key fob. Mark came out and was super helpful. Although he didn't have the correct fob, he stayed until he found someone that did. Mark was very professional, responsive and incredibly nice. Would highly recommend you use Mountain State Locksmith

  erik timmons
3 years ago
Seriously these guys where incredible. Picked my wife dog and me off the shoulder of 71 after my truck broke. The driver Chris who came to get me was beyond friendly and helpful. When we got back to the shop the owners were still there and were incredibly sympathetic and went as far as to help us find a motel for the evening I'm telling you if you need something from these guys they come with first class service

  C.J. Mitchell Enterprises
3 years ago
The keys to my moving truck were misplaced by the moving assistance helpers, and Budget Truck Rental didn t have a spare key, and basically by only option was to find a local locksmith to make a new key using the 26 ft truck s VIN. The owner, who I worked with on the phone directly, was SO extremely helpful- at a point in time that I was basically desperate. My personal vehicle was not an option to drive an hour to pick key up and drive back, and not only did he charge me an EXTREMELY reasonable price of just $30 to make the key, he actually had one of his staff members drive it all the way from their office in Bluefield WV to my new rental home in Radford, VA - for a very affordable delivery fee. I ll forever be grateful to the owner of Mountain state locksmith and safe s owner and staff who saved me from a potentially VERY expensive catastrophic situation.

  Michael Brown
2 years ago
Was at summer camp with my son and key got lost, only people that would answer the phone at 430-500pm were these guys. They were super willing to drive an hour to help me and their prices were very reasonable given what I was asking for and my time frame. 10/10 would do business with again.Service: Car digital & remote key reprogrammingService: Car digital & remote key reprogramming

  mechdude1
2 years ago
Took a little bit for them to come but once they came they were extremely friendly and professional. They we're able to get into the locked car quickly without doing any damage and they were very careful to not do damage. Very satisfied.

  JakobH
a year ago
Amazing service, he got here in great timing and he was able to open my car pretty easily I would strongly suggest calling this place if you get locked out

  Sam
11 months ago
Cut my Pontiac G8 key for me no issues! GM dealer couldn t even do it for me but these guys did!

  Things and Stuff, R
2 years ago
Top notch!Needed car keys cut and it was taken care of quickly, Late on a saturday.Very fast, friendly, and knowledgeable. Much cheaper than the Ford dealer too!Service: Car digital & remote key reprogrammingService: Car digital & remote key reprogramming