Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jake Clark
a month ago
Charged a outrageous price to tow not even a mile. Worse towing company I've ever had to deal with. Rude and very unhelpful!
Marc duCellier
a month ago
Great work, friendly, honest service at a fair price
Sarah E
2 months ago
Only place I trust to take my cars. They are wonderful
FreshTillDeath
10 months ago
My car was totaled pretty close to Berkeley Springs, and Gates Automotive was the towing company the police called for me. They waited quite a while for me to make up my mind on towing with them, so I appreciate their patience and giving me a lift.
Bruce Angney
7 months ago
I don't live right in town so I need to schedule a date and time appointment for inspections since I'll be waiting, they have been very quick and accommodating so I tip.
Ralph Figgins
a year ago
I love going to Gates for car inspections. They're always busy, but they always get me in within a few minutes. I'm out the door in less than half an hour, and it's always quick service.Service: Vehicle InspectionService: Vehicle Inspection
constance archer
a year ago
Mechanic helped me out in a crazy situation in which I was locked inside my frozen truck during a unusal winter flash freeze. Doors would not open but immediately they had me drive into their warm garage which fixed the problem. Great garage! Very helpful!
Matthew Kosinski
5 months ago
Very knowledgeable,great staff.Highly professional.Would recommend to all!!!
Nathan D
2 years ago
Had an awesome experience here. I m from Illinois, was visiting here from our destination(in hedgesville) to see several historic sites in Berkley Springs. When we got back to my truck, it wouldn t start. I called every mechanic in town and even mobile roadside mechanics..no luck till next week MAYBE..I called these guys and they had my truck repair complete within 24 hours. Not an easy fix as my truck isn t domestic. This place is the real deal and anyone that knows how stressful this situation can be, completely understands the difference between a company that actually cares vs a company that doesn t, and can seriously appreciate the difference between the two. This IS the best mechanic shop around, make no mistake. I really can t tell you guys how much my family and I appreciate all of the help! 10 STARS.Service: Engine repair
Elizabeth Anne Newberry
2 years ago
While driving to our campsite at Cacapon, my low clearance car hit a rock and started leaking transmission fluid. It was towed to Gates around 6pm Tuesday night, they looked at it Wednesday morning and got me up and running in record time by Thursday at noon-ordered parts and all. They came in right at the estimated cost, and right on schedule. They we re gracious and answered all my questions, and came highly recommended by everyone in town. Get to Gates if you need the best!
Stephanie thomas
5 years ago
The gentleman Robert that drove over an hour to Romney to pick us up after our fuel pump went out on the side of the mountain was very friendly and professional. I would most definitely recommend using Gates Automotive to everyone. Fast, reliable, and friendly service. Thanks Robert and Gates for making our experience with you unforgettable.
OldDragonLady#1
11 years ago
I have rented a U-haul 20' truck 3 times from this facility. They are welcoming, efficient and the trucks have been clean and ready at the designated time. I cannot recall the gentleman's name that assisted me or I would provide it here so that you can know with whom I provide this positive review. I t was/is the same person I have had dealings with for the U-haul each time and perhaps he is THE person for Uhaul services there. If so, when you use that service, you may tell him that I gave him this positive review if that gives him incentive to continue in providing the same service I have experienced. I suspect you will receive the "Very Good" service regardless. I have yet to need mechanical service from this facility however I would think of Gates should I require repairs or service of a mechanical nature.
iam metcash
7 years ago
other than 2 wishy washy guys i have never had a problem as of yet and have used them for oil, tires, and over view of a car i was thinking of purchasing. i think they are pretty competent with most vehicles. Hell if you can get anyone to help you in this town, and they are competent; that's pretty good.
Joe Firedog281
3 years ago
Highly recommend. I have use Gates twice now. My truck broke down Heading home from the camping. He fit me in the next day. Did a great job
Del Griffith
2 years ago
Gates replaced the defective serpentine belt on my Toyota. They had my car in and out in about an hour, started and finished early, professional and good price. Thanks!
Buddy Young
6 years ago
They always take care of there customers. Never try and sell you something you don't need. Never have to worry if your being ripped off. Curtis is excellent and knows what he is doing.
Nik Wynn
5 years ago
On Monday October 22, 2018 the ignition switch in my car broke. My father drove me down to their facility which was less than one mile from where my car was parked (and directly beside a NAPA Autoparts). The man behind the counter informed us that the tow was a standard fee of $95.00 that my insurance could likely reimburse me for, so we paid the fee and filled the man in on the situation. He let us know that they would go tow it that day and let me know what would be required and get me a quote. My father gave me a ride home and I waited to hear back from Gates. Tuesday and Wednesday passed with no word from anyone. As I work similar hours to their facility, I was unable to call them during business hours. Thursday, I was getting irritated that no one had bothered to call me. So, at 12:24pm, I had to make time at work to call them. The same man answered the phone, saying that he thought that they had just gotten the part in that morning, and to hold on a moment, that he would go confirm that it was the correct part. When he got back on the line I was told that yes, it was the correct part and that my car should be ready the following day (Friday) and that, again, he would let me know what was going on. He also gave me a quote of $400-$500.No one ever called me back to inform me that my car was going to be held over the weekend or why. So now I ve had to have my husband miss two days of work (that would be approximately $426 lost) and then borrow a family member s car just to continue to go to work and run my weekend errands. Monday (29th) finally rolls around and I m steaming mad. I try to control myself when I call I realize that yelling won t get me anywhere, and since the car was towed there it s either let this place make this right with me or get yet another tow. At 12:24pm I call and get a different man. I tell him who I am and what my car is in for and, to my utter disbelief, he says Oh, I think that part just came in this morning . Excuse me? I proceeded to tell him that I had just been told the same thing that past Thursday. He took my number and asked to call me back, as the other guys were at lunch. I said that was fine and explained to him how upset that I was being as they have had my vehicle for SEVEN days and not bothered to keep me informed at all during that duration. At 1:26pm, the first man calls me back. He makes no apologies for the mix up ; merely stating that the other guy didn t work on your car and didn t know what he was talking about . He says that he s had trouble drilling to old piece out and that the car will be ready that afternoon, AGAIN stating that he will call me when it s ready.Nothing. I m beyond furious! I call up my father and ask him to call in my stead because I know that if I call, I m not going to be nice about it. My father calls and asks what the deal is. He was given more excuses but said that the car was finished and that it would cost $500. I stole away at work to make a call and speak directly to the business owner. The owner was completely unconcerned. I explained the whole thing to him. I said that I felt that it was ridiculous to be charged the absolute high-end of the estimate since they ve not only kept me in the dark the entire time, let alone withheld my car for EIGHT days. He simply tells me that they didn t charge me for all the time the worker put into it which was, by his admission, 6 hours . Six hours out of eight days Then tells me that my bill is really $502.75, but that he ll knock off the $2.75 and make it an even $500 if that makes it better. I had to scoff. I told him no, that certainly does not make it better. He tells me that my car is finished and can be picked up, but since I m at work I inform in that I will not make it by closing so I ll have to get it on Wednesday. He says ok. This morning, Wednesday October 31, my husband took me in to get my car. I let him go in I knew I wouldn t be kind. When he came out to give me the keys I m told that they had the gall to charge me $40 MORE because they hadn t factored in taxes! What a joke!
Amy Atha
a year ago
Fast service. Got everything I needed done to my car was done.Friendly people. I will be going back for any future needs. Thanks guys !!!Service: General repairs & maintenanceService: General repairs & maintenance
Ashley Litaker
4 years ago
They promptly returned my call, took my car in right away and had it finished in no time! I'm new to the area but I'll definitely being going back anytime my car needs work!
Angela Peer
a year ago
Great guys. Had to go by for a inspection. Those guys are always busy but I'm so lucky they had time to do a inspection in the last hour of the work day,thank you guys
Erin Lambert-O Bradovich
3 years ago
Have been bringing my cars here for awhile. Not very good with call backs and communication but service on cars is great.
Michael Tyler
a year ago
Came in with a flat tire, they guys hooked me up and got me back on the road in no time wonderful hometown shop that cares about its customers and even the ones that are new to the area if I ever need anything I will only go to these guysService: General repairs & maintenanceService: General repairs & maintenance
Jennifer Wills
2 years ago
They got my car fixed fast and did a great job .. I dont mind paying for quality. I will go back.
Amanda Ginck
2 years ago
Gates has hard working, honest mechanics. I've been taking my vehicles here for over 15 years and I highly recommend them!
Karen Tomlinson
2 years ago
Gary and Curtis have been my family's mechanics for 20 years. They're great!
Patricia Shockey
6 years ago
Gary was extremely helpful&informative about my 2012 Ford Edge brakes.he checked them for me to assure that they were in good condition.thankyou.
Crafty TrebleChef
3 years ago
These guys always do a great job and their prices are very reasonable. I don't take my car anywhere else!
Melissa M
5 years ago
WORDS CANNOT DESCRIBE HOW AWESOME EVERYONE THERE ARE!! SO NICE & KNOWLEDGABLE, GREAT PRICES, FAST SERVICE, & VERY NICE PEOPLE I D DEFINITELY RECOMMEND EVERYONE TO GO SEE THEM AND SEE FOR URSELF HOW AWESOME THEY ARE
RACHEL SHERMAN
2 years ago
Always available even if you haven't made an appointment they are willing to accommodate you.
Philip Taylor
5 years ago
Based on my first time there... friendly, fast and extremely helpful! Great value for money!