XPO

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Dorman (Narutokun0420)
8 months ago
Arrival for my shipment was Wednesday 7/26/23 spoke to a lady and she asked me if they could get a tractor and trailer to my house which they cannot so she told me that it wouldn t be delivered until Thursday 7/27/23 because they didn t have anything smaller than a tractor trailer to deliver my shipment well Thursday comes and I get another phone call saying that they don t have a smaller truck available and it would definitely be delivered Friday the 28th because they need a truck with a lift well Friday comes and no word on shipment so I had to call and ask about what s going on and they said that if they could get someone to help load and unload the truck it would be delivered if not I would have to wait until Monday the 31st I don t understand how such a large logistics company doesn t have the necessary trucks available to make deliveries on time

  Erick Meadows
2 years ago
If I could give zero stars I most definitely would! Where do I begin? . Okay, my eta arrival for my shipment was Friday 7/2/21 so I tracked the shipment and it was indeed at the belle facility on Friday 7/2/21. I called and spoke to a lady who told me that it wouldn t be delivered until Tuesday 7/6/21 which was understandable since it was a holiday weekend and such so I wasn t at all upset with that. She also asked me if they could get a tractor and trailer to my house which they cannot so she said that wasn t a problem and that she would make notes so they would be sure to load it on a flatbed to deliver it Tuesday and have it at my house late morning/early afternoon. Tuesday afternoon came and I received a phone call saying that the flatbed was down and asked if I could come pick up a 700 pound package from the facility. I told them I cannot, which is why I paid their company to deliver the package to my house. She then suggested that I possibly meet the tractor trailer driver somewhere else to accept delivery. Did I mention it weighs 700 pounds? She also made another suggestion which was worse than the first 2.. she suggested that I call the company I ordered the product from and work out another way to have it delivered. Really?!?!? Why should I have to do that or anything else for that matter? That s their job! I paid XPO to deliver the package. So It s now 1pm on Wednesday and I have yet to receive my shipment, or get a phone call from XPO. Now first of all you re telling me that you are a logistics company and you only have one flatbed in southern WV? Secondly I m no genius but if you re flatbed is down and you are a logistics company my humble suggestion would be to rent a truck to deliver the package as promised, and that you were paid to deliver by the company I ordered from as well as ultimately myself, and thirdly and possibly most importantly someone over 18 has to be present to accept delivery. Do they expect people to take a week of work waiting for them to get their stuff together and finally make the delivery? I ll be surprised at this point if I receive my shipment by Friday(which will be a week later than promised) This has been a horrible all around experience with XPO. It is my first and last time ever using this logistics company . I would suggest you find another way/company to handle your logistical needs.

  Michelle Fizer
3 years ago
were suppose to install a microwave. The company sent the wrong crew after waiting for 7 months to receive product from Sears. It was a replacement from Sears because the first microwave didn t last 7 months and they would not give us our money back. Had to clear the day because they refuse to give less than an 8 hour window for delivery. The drivers were filthy with no shoe covers on their dirty shoes and then gave me the wrong phone number to their company so I could discuss it. Their phone system is on a loop so you can t speak w a person.

  Ising4joy316
2 years ago
I've waited all day for them it is now 6:01 They gave me a time of 2 to 6 I even canceled a doctors appointment. They have not called me and you can't get a hold of customer service. Never again

  Joseph Cwiklinski
a year ago
I work and drive for this great place.It supports me and my family very well.

  Shawn coleman
3 years ago
Very clean place and professional!! Top notch. Not even a scratch on a huge crate. YRC would have had it in peices

  Ezhen Lehetsky
6 years ago
Great service! Did cross docking there. Super fast! Scale on site

  James Stump
a year ago
great company to work for

  Brad Dunivant
3 years ago
Best shipping company hands down

  Sidiousblacc
6 years ago
Big company small town no smiles

  Asep Axe
6 years ago
Great fast service

  Donald Courts
3 years ago
Office manager is hard to deal with

  Sarah Casey
3 years ago
Not organized at all

  Joe Hancock
2 years ago
Great place

  Sam Crigger
6 years ago
Cool

  Mitchell White
3 years ago
Cut throat.