Stephens of Beckley

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  marlo dent
6 months ago
Let me say that I had a great experience this week at Stephens Auto in Oak Hill. I hadn t decided for sure if I was going to trade in my car. I drove by to look at the Trailblazers. Jamie Lego asked me if I needed some assistance. I drove off in my new Trailblazer!! Jamie was wonderful! She was great to walk me through the entire process. I had my teenage daughter with me and she even loved Jamie! Thank you Jamie Lego! We love our new Chevrolet Trailblazer!!

  Cynthiana Stout
5 months ago
We have had nothing but a great experience purchasing vehicles from Stephen's Auto in Summerville with the help of car salesman Ron Wall. He is always a pleasure to do business with. Give him a shout! I highly recommend!

  Samantha Richmond
a year ago
We had a great experience at Stephen s Auto in Beckley!! Robert Wilson treated us wonderful and helped us get a vehicle we wanted. I would definitely recommend!! Thanks again, Robert, D.W. and everyone at Stephen s Auto!

  Sashia Kidwell
a year ago
Dakota was amazing to work with! Her and the team at Stephens worked to get me into the vehicle I wanted and made it a quick process! I m extremely satisfied with Stephens auto!

  Angel Rhodes
a year ago
This makes our 2nd purchase from Stephens Auto and I would go back a 3rd time. Very friendly and quick, they worked great with us on our trade in and got us in what we wanted. I would recommend them. I have had 2 positive experiences here. Best of all they don't make you feel pressured.

  Michael Hudnall
a year ago
Best experience buying a car I ve ever had and fastest I ve ever been in and out of a dealership! Robert Wilson made it an amazing experience when I go to buy again I will definitely come back here!!

  Katie
a year ago
DO NOT BUY FROM THIS DEALERSHIP!! I live 4 hours away and was a first day reservation holder for the Ford Bronco. When I went to the Dealership to finalize my purchase on 8/5, my vehicle both externally and interior was filthy. To pay $1595 for destination and delivery, asking the dealership to clean it up prior to my arrival and then arriving to see it in the condition it was in, I was slightly aggravated. I asked after test driving the vehicle to be cleaned again in which they wiped off the front seats and radio area from the black dust that was everywhere. Drove it home with no issues. On Saturday, 8/6 early morning spent hours cleaning my new vehicle to my standards; noticed physical damage that was not done by me. Reported the damage of my brand new Bronco less than 24 hours after delivery to the manager which I was working with. Manager recommended I see one of the local Ford Dealerships Services Centers and call them on Monday, 8/8 being as I live so far away. On 8/8, I called local dealerships service centers in which I was able to get an appointment on 8/10. The local dealership service center declined to assist me as there was physical damage and said I had to call the dealership I purchased from to get resolution. I called Stephens Auto and spoke with the new sales car manager in which he refused to help me or submit a claim to Ford. He stated "Because you didn't pay Market Value for this Bronco, I'm not helping you. If you would have paid Market Value for your Bronco, I'd help you." - seriously? Then I e-mailed the owner in which he forwarded my E-mail to the dealership and at the end of the day the dealership refused to help me or submit a claim to Ford. I have escalated to Ford Motor Company to assist me. I hope this dealership does not do to any other potential customers what they did to me. DO NOT BUY FROM HERE

  Christin England
a year ago
I was all but robbed! After trying to get into something else because of the bad situation I was put in, other salesmen have actually apologized for how bad I was done at Stephens. I will never recommend to anyone and I will never go back there again, I couldn t be paid to.

  Charles
a month ago
Had an issue but they fixed it. Thanks

  Cassie Jones
a year ago
Allen and Dakota were great to work with! Fast and easy process. Will def use again in future!

  Kevin Robertson
2 years ago
Friendly folks with some damn nice rides!

  Robert Wilson
a year ago
Great place to work, great place to buy a car, love my jeep, thanks Chase Barton !

  Debbie Bowyer
2 years ago
Very good service!!! The staff was friendlyand very helpful. The place was nice and clean.

  Monica Claypool
a year ago
AMAZING customer service! Absolutely wonderful to work with!!!

  Lee Ann Phoebus
a year ago
Wonderful staff! Great experience!

  Brent West
a year ago
Great place to buy used!

  Stephen Wilson
a year ago
Good people and good deals