Dutch Miller's Beckley Automall

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Austin Wright
a week ago
Corey did great for us. We gave him an idea of what we were looking for, showed him a few online listings and he worked his magic and got the car on the lot for us. We had also shopped around some interest rates and they offered the best rate we had heard thus far.

  david Cook
a week ago
I called for an inspection sticker appointment on 04/08, and they scheduled me for the next day.The staff was extremely friendly and helpful, and the service was fast and efficient.I always have a good experience with this service department.

  steven ratliff
a month ago
During our search for a new vehicle we visited all the local car lots with less than stellar results. Finally we ended our search at Dutch Miller. Our salesman Troy was very professional and understanding of our car buying needs. What a great buying experience and trade. Very pleased with the service and would recommend to anyone. Thanks again.

  Abedelfattah Mihrim
7 months ago
The amount of work these guys put forth was amazing and if I can rate them at 10 stars I would. Nice staff that aren't afraid of working with you for you. And Acadia we got is literally the best ride we ever been in.

  Teresa Wallington
2 months ago
Everyone is so pleasant greeting you with a good morning, I certainly have to mention Brian because he checks you in with a smile and when he checks you out he still smiling and happy. This is hard to find now I certainly appreciate a pleasant individual when I m spending money with the company.

  Jake Green
2 weeks ago
Alex Carter was an amazing salesman. He answers all questions with great confidence and knowledge.

  Chad Ussery
2 months ago
Very fast service. I had a transmission issue and dropped it off unannounced. They fixed it the same day. Top notch service.

  Alan Lester
2 weeks ago
Super friendly sales. Helpful financing. Troy Hopkins was the best salesman I ve ever dealt with.

  Cynthia Blevins
6 months ago
Brian was extremely helpful in scheduling my car and attending to it once I arrived. The service technician was courteous, prompt, and professional. This is the first time I have used the dealership since it changed hands. I was glad to find out that the same standards of excellence still apply.

  Troy Carter
5 months ago
In the beginning of May 2023 I dropped off my 2015 Chevrolet Silverado which had approximately 55,000 miles on it. There was an error code that was P0307. The dealership fixed my vehicle within a few days and I was on my way. Nevertheless, just over 300 miles my vehicle began to have white smoke out of the tail-pipe and all the other symptoms related to P0307 error code returned. I returned on May 9, 2023. I picked up my truck on October 30th 2023. To put this into perspective this means I was without a vehicle for: 24 weeks and 6 days 47.67% of 2023. My initial claim fell under Beckley auto-mall. I was provided a vehicle for the first month. Once Dutch Miller took over the dealership the vehicle that was loaned to me was returned and I was given no vehicle. My family and I were left without a vehicle for 5 months. This was a huge hardship on me and my family. During this time I had to be my own advocate with the service department and my warranty. I would initiate three way calls so that the service department and the warranty could be on the same page. My conclusion is that the technician who worked on my vehicle made a catastrophic error. This error code of P0307 magically became a crack in the engine block. In researching I read Blogs, discussion boards, and spoke with technicians I learned if one does not replace a head gasket using the right torque and procedure a catastrophic failures will most likely occur. My belief is that the technician was/is being protected by the service manager (Traci) and the service director (Mike). I had to file a report with the "state of West Virginia Office of the Attorney General consumer Protection Division." I contacted GMC Corporate Office and filed a complaint, met with a lawyer And finally went to talk to the GM of the dealership needless to say the hours of phonecalls between the service department and the warranty. This took time and resources away from my life and caused tremendous amounts of anxiety. I am a veteran of the United States Army and served my country in Iraq. I have PTSD that I work very hard to control and to keep at bay as much as possible. I do not say this to get sympathy but it must be said that the anxiety and worry this situation has caused me is hard to explain. The sleepless nights thinking of how I would pay for a brand new engine, as it appeared that would be the outcome, caused my anxiety to skyrocket and contributed to more sleepless nights than I've had in several years. The discussion with the GM was good and he appeared to be genuinely concerned about my problem and seemed to be shocked that my vehicle had been in the shop (at that time) for 5 months. Within a day of visiting with the General Manager I recieved phone calls from the service department and a few days later an approval was issued by my warranty and the repairs were made. No explaination was given as to how this miracales chnage of events came to be. The AC compressor had gone out on my vehicle and the Service department had replaced it in the begining of May. On October 30th 2023, I received a phone call from Traci (the service manager) informing me that the battery needed to be replaced and it would cost me approximately $164.00 I told her to replace the battery. I called back within a couple of minutes feeling frustrated and told Tracy that she would be replacing the battery for free because my vehicle had been sitting for six months and that was likely the cause of my battery failure. One would have thought that I would have picked up my vehicle without any charges and my vehicle would have been detailed due to the cobwebs that had accumulated on it over the six months. The phone call from Traci should have been "hey your vehicle is ready we replaced the battery and you are good on the AC condesnsor. We are so sorry for everything." Instead they tried to get me to pay for issues they caused and gave no apology. I think Tracy and Mike are terrible people and I would not recommend taking your vehicle to Dutch Miller ever!!!!

  ricky smith
2 months ago
Don't buy any parts here I bought a brake pressure sensor from the parts department never put it on the vehicle so I called and asked if I could return it they told me yes I go in today and they refused to return it even after they agreed to return it can't trust anyone to go or their word these days smh.

  Anthony Pratt
3 months ago
The Service department is wonderful! I arrived a few minutes before my appointment, my car was taken right back, wasn't no time and I was on the road again!

  Matthew Brunk
3 years ago
( ): After having issues with my old car I was ready to upgrade to a newer model. This car lot had a 2016 LaCrosse and knowing how much I loved my 2013 model I decided to upgrade. My experience with the salesman (Chad Fox) was great. He answered every question I had, was available every time I dropped by, called, or texted. He was professional and friendly beyond measure. I literally CAN NOT speak more highly of how great of a worker he was and how much better he made my car buying experience, However, On the listing online and per the salesman himself the car came with Android Auto. Unfortunately Once I bought the car I found out it did not in fact have that. Fortunately after researching I found out that all I needed was a software update. What was surprising was they were not willing to cover the upgrade even though it was listed as the car having it but it was only a $50 charge so i didn't mind paying to get done what needed to be done. This car featured a "Push-to-Start" feature which I'm sure everyone is familiar with at this point except for the shop workers because when I took the car in to get the Android update they scraped my push to start button. Now with plastic buttons I'm sure its not that big of a deal but this is a powder coated metal painted button so when it was scraped it was engraved (probably someone not paying attention and tried to Jam the key in) and you could feel the scrape every time you pressed the button. When I called In and told them what happen they told me to drop by to show the manager of the shop. I get there and the guy is saying "We didn't do it sorry" for 5 mins straight until I say "well unfortunately for you I have pictures dated before and after you received the car". The tone quickly changed after that and the man walked away for a few and came back and said "Look we didn't do it, but we will take care of it to make you happy as a Customer". Me literally not caring about winning a fight just replied "Ok whatever fine" because all I cared about was just getting it taken care of and getting out of there. I attached pictures as proof. Here is my Advice for my overall experience for all 4 visits to this location: , , ( ): Took my 2013 Buick LaCrosse to two different locations to get my transmission checked. First a Firestone Location in Charleston WV. They told me the Transmission was a sealed unit and they couldn't even look at it. I Then scheduled an apt with this Buick Dealership in Beckley WV to have them look at the transmission. They ran the computer on it and although the computer may have told them some accurate information about a problem with the 5th solenoid once I got the car back from the inspection it was driving 3 times worse!! I didn't know what to do other than having a full transmission rebuild (Which is what Beckley Buick recommended and it still may need I'm not sure). however, a day later i was out to eat with a family member and he was pretty knowledgeable with cars. He offered to look at it and lo and behold This cars Transmission is NOT a sealed unit and it actually was OUT OF TRANSMISSION FLUID! There was a small leak and overtime it dripped out. HOW... IN THE WORLD... DID Both Firestone and BUICK NOT see this?... Look the people were pretty nice and all but I was about to spend $2800 for a transmission rebuild! and they couldn't spot that a hose connecting to the transmission was a little wet??? It begs the question did they even look at the transmission at ALL?? or did they just hook up a computer to it and scan? I understand if its protocol to do that but cmon guys this is crazy....

  Ashley Morosetti
9 months ago
We were traveling from out of town when the engine light came on for a long highway road trip. I called and was about 10 min away to see if they could do a diagnostics test. Mike and Drew were awesome. They were so accomodating and we were in and out in about 30 min. Thank you both for being so kind. Highly recommend their service department.

  Ryan McGrady
2 years ago
Bought my first new truck in over 10 years from Beckley Auto Mall. Chad Fox helped out with the purchase. The people were good to work with, nice, honest and didn t try to pull the wool over your eyes. Would definitely buy here again

  Mike Mills
a week ago
It was good, I was able to get the truck I wanted.

  Shannon Collins
2 weeks ago
They were super to work with and got me the car I wanted!

  Monica Kiser
10 months ago
We were very impressed with the service we received while purchasing our new Sierra pickup. Taron Ayers (our Product Specialist) helped us find a vehicle that not only matched but exceeded our expectations. All of the staff were friendly and made the sales experience a pleasant one. We would highly recommend purchasing your next vehicle through this dealership.

  Larry Goodwin
3 years ago
Love the people at the beckley auto mall. I have bought 2 vehicles here and the service department is second to none.

  Rebecca Watson
a month ago
I was surprised that u don't do the 25 item check. Like brakes, rotors, etc.Also u put a $31 dollar additive in my oil, without asking.

  Tammy Webb
6 months ago
Loved that you picked it up and delivered it back to me at work and I didn t have to worry about it. And I got to use my GM rewards to pay for it! It was a win win all the way around!

  Norman Stewart
11 months ago
We were from out of state, our truck broke down and was towed to this dealership.. Our call at almost closing was accepted buy a very pleasant lady who was able to walk us thru what the process was for the tow driver. The next day, a very professional gentleman called to let is know what they had found and advised it was ready to pick up. Two very nice men had come to our hotel and took is back to our truck..This team is outstanding !!! Thanks to call of you..The Stewart's..

  Phyllis Martin
2 months ago
Everyone was very nice and got my car ready pretty quick.

  Lesa Eskew
3 months ago
Excellent, no issues. It was great working with Travis and Howard.

  Loretta Stowers Breedlove
10 months ago
Lavohn Anthony was very knowledgeable and patient while helping me with my purchase. Thanks to him it was a pleasant experience. Bobby was great with my finance options as well. I will be sending all of my friends and family to Lavohn and already look forward to him helping me with any future purchase.

  Franklin Borders Sr
4 months ago
Outstanding service! Friendly and professional staff start to finish. Thank you.

  Jerry Gilkerson
9 months ago
Their service department is top notch! I have be pleasantly surprised at how they deal with their customers. I look forward to Chris Miller taking over the sales department as that is the area that needs real change.

  Dasha Zukher
9 months ago
I do not recommend this place at all. My vehicle has been sitting there waiting to be diagnosed for a month! Still to this day has not been diagnosed. When I call to follow up, there is no call back or message return! I don t understand how they run their business but save yourself the headache and go elsewhere! I will be opening a case with the GMC general line as well! UNBELIEVABLE!!

  Corey Bowles
5 months ago
Brian was extremely helpful. Been coming to this service dept for years and I m always treated well!

  Mary Lilly
10 months ago
During the process of buying my vehicle your staff did not put an extreme amount of pressure on me.The staff was fair and reasonable. The salesman (Alex Carter) was knowledgeable and able to answer any questions (plus add more) information to the vehicle.