Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chase McLaughlin
8 months ago
Absolutely amazing service and wonderful owner. I was going on vacation in less than four days and found out my rim was cracked. The owner went out of his way to make sure he got my rim fixed because he was worried about the safety of my family. Literally could not have asked for better service. Cannot recommend them enough.Service: General repairs & maintenanceService: General repairs & maintenance
Joshua Gordon
a year ago
5 stars with outstanding service! Karen, Mark, Matt, and Ralph went above any beyond to help my family and I out on a cross country road trip!!!Long story short, my transmission began to give out in the mountains of WV. It was 4pm and everything was closing at 5pm. We gave Creager Automotive a call and they immediately got us in. We rented a car at the local Enterprise so that my wife could have surgery the next day in Virginia. While we were tackling the surgery, Creager Automotive was tackling rebuilding our transmission. When we arrived back in town two days later to pick up the vehicle on our way back home, it was done. Not only that but they noticed that our front tires were about to leave us stranded again because they were showing metal. They replaced the tires for us free of charge and helped us get to our destination safely! They even gave us the most outstanding trail-mix to snack on for the road.All members of Creager automotive went above and beyond to get us safely on the road while making us feel right at home. I can t say enough good things about these people. If you re having any issues with your vehicle, you re in good hands here!Services: Transmission, Tires, Tire rotations, Transmission replacement
adam arter
2 years ago
We were almost 6 hours from home and towing a camper with our 3 kids when the carrier bearing in our truck blew apart. We had the truck towed here and they stopped what they were working on and got our truck in right away. Within 2 hours of dropping it off they were already done and even drove to the hotel we were at to pick us up when it was ready!! Great customer service and very fair pricing!! I would highly recommend them for any of your automotive needs!
Christinia Sharma
a year ago
Would rather not slam them but they had my sons car for 7 weeks for a transmission replacement. There was a lot of miscommunication on thier part, the price quoted was definitely NOT the price paid, parts ordered my son was not told about etc. AND,his car wasn't worked on in a timely manner because they 'thought ' it was going to be a 'rust bucket' because of the type of car...however the car if an Arizona car, no salt damage, no rust anywhere, but they just put it on their back burner. That put him in a very tight spot trying to manage getting back and forth from work every single day. They literally saw my q8 year old as a pushover and jerked him around. So, take some time to consider what YOU ACTUALLY WANT TO DO WITH YOUR OWN SITUATION.
John Felix
2 years ago
Owner and entire staff was helpful. I broke down on the WV turnpike on a Sunday night (Jeep overheated) and was able to be worked on Monday first thing. He was able to get me fixed and back on the road that same day. They even fed me while I was there. I was at their mercy and he treated me very fair. Would recommend.
Stephen Clark
3 years ago
Some of the most honest people you'll meet. My family and I broke down near Beckley WV and a passer by recommend Craigers. They treated us like family and took great care of our vehicle in a timely manner for great price. There attention to detail was awesome. Wish we lived closer, I would continue to bring my vehicles there for service.
jim cricket
3 years ago
I was referred to Creager by Transmaster when my transmission failed do to faulty mechanical work done at a N ational T ire and B @ttery 2 hours north. Mark and Karen treated us like family. They stayed open late until my family could secure a rental they even drove us to pick it up. We were 7 hours from home 3 hours from our destination it was six at nite and were stranded. The company that caused the problem didn't even care and didn't even call me back. My transmission is now working great thanks to Creager tire and SERVICE. I would highly recommend them. I think the only way it could have been better would be maybe they invited us for dinner lol. Thankyou again Creager for helping and making my family safe. I am a New Yorker and was shown true southern hospitality. God bless ya'll Service: Transmission
Kirsten J
3 years ago
Owners name was Mark. Our VW got towed in with a clutch problem. My daughter told the receptionist what was going on and was told they would take care of it. 3 days later, with no call or update, I called to check and was told they had a new part in hand and were installing it....When I asked how much it would be, she said they hadn't calculated it yet. I objected that they had started work without an estimate because I didn't even have enough of a ballpark to decide if it was worthwhile to do. She told me that if it was too much, they would not have done the repair. What??? Since when does the mechanic decide what MY budget is? So here we are: $1000 paid on a 19 year old car and it still isn't fixed. Would NOT Recommend.
Robin Pavlak
4 years ago
My husband and I came thru there from Michigan on our way to Statesville NC for Dan's new job. Our cars transmission died. These guys rebuilt it in 1.5 days and we still got Dan to work on time. They do outstanding work...fast....done right and fair price. We will never forget them. This was 10 years ago! We will be back to being you guys treats!
Robert Prinz
2 years ago
THEY ARE WONDERFUL!!! We had broke down on I77 with our 35 Motorhome on a Thursday headed to a weekend wedding. We had called 5 or 6 places before we found one that would even look at our motorhome. Mark the owner said he could not promise they could look at it that day but would before the weekend. We did not get towed there until 3pm. He also let use hook up to power and stay in the motorhome on his lot. By closing time at 5 pm Mark and his guys had looked at the engine and determined it had probably broke the flywheel. He had also checked for the part but could not get one til Monday. We told him our daughter lives in Charlotte NC area and could bring one up from there if he could find one near there. So Friday morning he went out of his way to look there for the part. He also came back Thursday night to check on us staying in is lot and see if we needed anything.His guys started working on our motorhome first thing Friday morning and had it ready for the new part by around 1 pm. While they did that Mark found a part near Charlotte. Our daughter picked up the part and finally made it to the garage at 4:45 pm on Friday. They close at 5. Mark and his guys stayed to work on finishing the repairs and at 9 pm had us done and on the road.Mark did all of this while dealing with the lose of his father in law on Thursday night.We can not say enough about the great guys and Mark. They made us feel welcome and cared about. Not just a customer but a friend. Not only did he get our motorhome looked at before the weekend but also got it fixed and back on the road. THEY WERE AWESOME AND WONDERFUL.I would recommend Creager auto to everyone. They treated us like family. Mark even called us Saturday to make sure everything went good.Service: Engine repair
Christian Inskeep
5 years ago
My daughter and wife hit something in the road on I-77 and it ripped a hole in the gas tank. Mark and his crew at Creager Tire got the car right in, located a used gas tank off an old car, and had them back on the road to Ohio the same afternoon at a very reasonable price. I was 5 hours away in Ohio. He said he would want his sisters treated the same way. That's good business !
Rylee Freeman
5 years ago
I was in a trip back from Miami all the way to ohio and ran into a problem in Beckly. I was very upset because me and my friend were running low on money, it was a Saturday and being two 20 year old girls in a Mini Cooper stranded in a different state I assumed any mechanic would try to take advantage of the situation. The shop owner was great though, he remedied my problem for less than $100 and was an all around great guy. I am very appreciative of the help that I received there, I felt like I was in good hands
Debra Corbin
5 years ago
Great, friendly people who took good care of me. I was traveling and only have a donut for a spare. Mike found a used tire that would get me through the 350 miles ahead on my trip! A heartfelt HOKIE thank you to that Mountaineer and his crew.
F Marie
3 years ago
The filthiest repair shop I've ever been in, truly an unreal stench. Not to mention some of the rudest and hostile people. My husband had a conversation with the main guy recently and it seems like he's ready to physically attack his own customers? Read the other *real* reviews to get an idea, looks like this place has put a lot of work into publishing fake opinions.Services: General repairs & maintenance, Wheel alignment, Brakes
Rick Shimer
3 years ago
My brother and I got a flat on out trip from Ohio to FL. Thankfully we were close to Creager tire. Mark was hilarious and his crew was able to get our tire patched and back on the car in less than 20 minutes.
Andrew Casey
6 years ago
We were driving from Toronto to Florida when our 2014 VW CC began to cough and die. We stopped at a car dealership in Beckley who directed us to Creagher tire. Upon arriving at Creagher, Matt looked at the car, diagnosed the issue, ordered the part and had us on the road in under 90 minutes. Awesome and friendly work. Thank you!!!
Wayne Talley
6 years ago
We were traveling home to North Carolina from a family visit in Indiana when our vehicle broke down in Beckley WV. The tow truck driver recommended Creager Tire & Service Center for repairs. They looked at our car, diagnosed the problem and ordered the necessary parts. We had to leave our car in Beckley for a week. Creager did an excellent job in repairing our car. I can highly recommend them if you are ever in need of auto repairs in Beckley WV.
Mr_J.S. Bentley
a year ago
Not really sure how I want to rate these guys yet don't know how I feel about the repairs I was forced to accept without being approved or given other options. Will return when I've made up my mind on these guys.
Joshua Jones
8 months ago
The owner is super.His son likes to sneak in charges behind his fathers back.
Stevie Z
8 years ago
"Come spend your money and get abused at the same time" - scrolling marquee behind the desk. I don't like that I call and talk to a very polite woman who takes my contact information and info regarding what services I need, yet when I get to the office I have to repeat myself to some other guy. I've never even seen the woman in the office. The fellas behind the desk can never point me in the right direction of my car once I go to pick it up. And today - I was checking out and Mark was scanning my card through the reader. He turns and throws the card at me like a frisbee from behind the counter, even though he has to turn and walk back to me anyway for me to sign the receipt. Some customer service! Treat all your customers that way?!
William Thompson
6 years ago
I love Creager Tire! The work is amazing and the employees are so friendly and helpful. This is the only place I will ever take my car for work. Great prices too!
Tim Reynolds
3 months ago
Great service and fair pricing.
Wiley Jay Shrews
3 years ago
Had my suv takin in for a alignment and they gave it back and it was in worse shape when they gave it back then when i took it over and there mechanic about dropped my transmission. Please save yourself tine and money and avoid this crooks
Robert Everhard
6 years ago
blew out the CV joint on my Lexus RX 300 headed for Ohio, did a great job of getting back on my way in just one day! Even picked me up at my Hotel room
Bruce Parsons
6 years ago
Me and my family was Driving from Ohio to Virginia when we had a tire go very low on my 12 Mercedes C63 AMG. No jack or spare I called these guys they got my car in as soon as i showed up, found the leak and I we was on our way.
Bruce Lazenby
4 years ago
Wow! So excited Google Maps suggested I review Creager Tire. The absolutely most honest and hardest working people I've ever had the pleasure to meet.
Susan Brunk
3 years ago
Their work is ok but getting them to call you back before during or after they work on your vehicle is like pulling teeth with them!!!
Patrick White
3 years ago
I asked whether they know which way the e-brake adjusters turn,found out my answer and tomorrow will go buy the passenger side one, because Jeep put a driver side adjuster on that side.
Paula Hamrick
4 years ago
Very good place to take our vehicles to be worked on. The guys are great and prices are excellent
Th Mullins
4 years ago
Very helpful. And very reasonable. There transmission guy is the best in wv and ain't trying to rob the wallet