AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristine Mendez
a month ago
Jack was amazingly helpful and I'm so grateful! Not everyone is car literate, and I'm so grateful for the staff at this store. Every time I'm in they are so helpful. Today Jack was not only able to help me with my battery, but he was able to teach me several things along the way while he replaced it. Thank you for having kind, funny, knowledgeable staff!Edit: Another visit, another super helpful man assisting me! This time it was Joey. :) I'm very grateful for the help and expertise offered at this store and will continue to patronize this establishment whenever the need arises!

  Lanakila Washington
a week ago
This auto zone saved our day! They hooked us up with a new battery and shared where to get it installed, we have a rare install on our car. The service was super friendly too! Shout out to Dallas and all the crew there!!!!

  Jaylyn McNeely
2 months ago
Stopped in this morning to have my battery replaced; Jack and Joey were awesome and so helpful! They installed my battery really quickly and were so kind in the process! I ll definitely be back for my car needs because of them!

  Philip Muirhead
3 months ago
Just before closing (9pm) on 1/13/24, assistant came out in the freezing cold to jump start my son's car. We didn't purchase anything, this was just outstanding kindness and customer service. Thank you!

  Margaret Reynolds
5 months ago
Great service! All employees are friendly and helpful. A special shout out to the manager Joey, who went above and beyond. Happy employees show strong leadership in management.

  seth
3 months ago
I feel like they hired game stops employees. Place is a joke. A bunch of nerds in there talking about rc cars with each other. They don t know anything. Go to Napa or oriellys instead. Save yourself the headache! Get new staff. Even the managers are a joke!

  Mandy L
2 weeks ago
Jack was amazing help today and it was a nice change to have someone honestly trying to help answer questions and give great service.

  Kelly Rieker
6 months ago
Jack at the Yelm store was amazing. He helped me find a battery and installed it for me. I am so grateful for everything he did for me. He is an absolute blessing and a wonderful employee!!!!

  Bryan Johnson
2 months ago
I highly recommend this autozone. Great customer service and the associate who helped with what I needed went above and beyond. Thank you Joey

  Debbie Garcia
9 months ago
Jack helped me with finding out the correct battery for my key fob. He went so far as to replace the battery for me. He definitely knows what customer service means, which is very rare these days. I definitely will come back when I need something car related. Thank you Jack! You should get a raise!!

  Alexander Tawrosza
7 months ago
I was out running errands today, and my car battery died. Luckily, I was across the street from an Autozone here in Yelm, WA. I walked over and was blown away that the store manager grabbed a jump box and walked all the way over to Safeway and jumped my car off. After that, we went back to the store where he tested my battery. It was bad, of course, and then he even put the new battery in for no extra charge. The entire experience was amazing, and he really turned a terrible situation completely around for me.

  Jeanne Meabon
a year ago
This store has the friendliest and most helpful staff. I want to give a shout out to Ashley who not only helped me find the bulb I needed but also took time to install it for me (and explained the process). She was a delight and I so appreciate her kindness.

  Keith George
a month ago
Usually have what I need in stock, or they can get it quickly.

  Thomas Anderson Services
2 months ago
Truck broke.. and store was very helpful in a n emergency...joey was a great help ...

  Kathryn Cullum
a year ago
I have been using the Yelm Autozone for getting various needs for our cars ever since it opened. Every time I have gone there, the staff have been genuinely friendly. I usually get a good laugh from chatting as they help look something up and always leave with a smile from my interactions. Most recently, I was getting wiper blades, and they double-checked what I got, and we realized I grabbed one that was the wrong size. Very clean store, easy to navigate and great staff. What else can I ask for?

  Mee-Sha- Leen
3 months ago
Jack did a great job, service with a smile

  Kahelelani Kalama
5 years ago
It was great the workers there that have been there for years are very helpful, my car light was out and one the the guys helped me replace my light .

  Chad Cottle
7 months ago
Had a dead battery and Joey took care of us. True professional- highly recommend!

  Laura S
2 years ago
I had a great experience here. Alana helped me pick out the correct headlight for my car because the book didn't show which one needed and then she not only helped me install it, but showed me how to do it myself next time. I really appreciate her assistance and great attitude!

  Sarel
2 years ago
Andrew H. did an amazing job at changing my battery. I was parked by anytime fitness and couldn t move my car, turns out my battery was dead and I needed a replacement. He was super friendly, positive attitude and knowledgeable about what he was doing, he took care of everything. 10/10 costumer service. Thank you Andrew!

  Mari Jo Marriott
2 months ago
Very friendly and helpful staff

  Rachael Youse
5 years ago
Extremely knowledgeable and friendly staff. My husband and I took our Tahoe in for a batter swap the other week and Ken (I believe is his name) helped us at first and was very kind and helpful and then Brian Hill swapped out the battery and was also very kind and helpful. Great staff and very clean and stocked store.

  Milt Matthews
2 years ago
Friendly associate. Very knowledgeable and clean. Polite and went out of his way to help me find what I needed. Location conveniently located, easy entrance with plenty of parking. We'll laid out floor plan and clean. Also supports military - awesome.

  Amanda Firth
3 years ago
Customer service is amazing here. Our serpentine belt we bought less than a year ago was starting to crack. We came back they replaced ours with a new one since it was still under warranty. Dennis came out gave us tools and helped us get our belt off with his own and store tools.

  brian hall
5 months ago
They are and always will be the Walmart of auto parts but it is what it is

  Marejo Johnson
4 years ago
James, the store manager, was super professional and kind! He replaced my battery and fixed my cable, price matched another store without my asking, gave good honest advice about my vehicle. I'm not completely ignorant with engines, so I know he was honest. He gave a good recommendation for a local mechanic, which I was in the market for. All in all, I had a terrific first time experience at this Yelm AutoZone! I'm a long time AZ customer and was very relieved to find that my new home town has a wonderful place for my auto needs. Grateful and happy today. Thanks James!

  Steve S.
a year ago
Crazy rude, unprofessional, vulgar employees. Numerous complaints in here about the foul language in this store. If you have any personal, or community standards, stay away from this place. O'Reilly has a better group.

  Samantha Renfrow
4 years ago
Definitely had the beat help and service with this place yesterday and today. I don t know much about cars, and James, I believe, was a massive help. He not only helped me choose and order a mirror, but proceeded to install it in the pouring rain. Great place, and I will definitely recommend it to everyone. I will be returning if I have any issues in the future. Thank you!!

  Nathan Leaming
4 years ago
Auto parts store that has few accessories/ aftermarket do Dads. But very honest staff. Went looking for seat covers for my tundra, employee was frank and informed me that I probably wouldn't be happy with any of their selection. Went on to tell me their personal experiences and nothing hes tried looked or fit right on either of their cars. I'll be back because honesty/integrity is rare these days. Well done!

  Rob D
2 years ago
Called and verified the part! was in but get there and it s nope system says we have it but no one checked! So the broken seal is gone and I am suck THANKS YELM great customer service! Oh and if you have a run tomorrow why is it Monday when you want me to drive to Lacey how about sending your lazy manager or how about the parts TRUCK! It s Saturday at 6pm and you can t get the part YOU said had SHOP elsewhere!!!