ANGLERS AUTO SERVICE

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Craig Rainwater
5 days ago
As usual, Ken and Jerimiah were as helpful as ever. The shop is slow at the moment and they had room for servicing the wheel bearings on our 24'trailer. We've been having them service our cars since we moved here 15 years ago. I recommend them as often as I can.

  Michelle Mybell
2 weeks ago
If i could give ZERO stars i would. Owner is a professional liar and an unprofessional business owner. I would veer far right from Anglers if you value your money and time. The "repairs" were completely off from what was actually needing to be done and when questioned about it he threw a fit like a child who didn't get their way. I have never seen anything quite like it and i never want to again. Nothing was rectified, he didn't care. Just another dollar in his pocket. He needs help. I recommend High tech or Mid Valley. They are good people. They wont rip you off, they know what they are doing and they know what honesty, respect and service is.

  K. S
3 months ago
I was visiting the area, when my crankshaft position sensor in my Denali failed on me (3 hours away from home in the snow). All the other local shops were booked for weeks out. I explained my situation to an employee of Anglers s and he decided to help me and my family, even though he was very busy. They were compassionate to my situation. They fixed my car in no time. The price was very reasonable, and their customer service was on point. I would recommend them to anyone. Thanks again for being there for my family!

  Tyler Gundersen
4 months ago
I was experiencing some issues with my truck, they got me right in and were able to diagnose it easily. Very friendly and reasonable. I would definitely use them again.

  Heather W
8 months ago
On vacation and broke down. They were able to get our car in quickly and diagnosed and replaced a cooling fan which we appreciated. However, after they did their tests and repair, they said we needed a head gasket for $4000. My husband used to be a mechanic and did not trust their assessment so we towed the car home to Spokane to a garage we trust. As it turned out, we did NOT need a head gasket at all. Anglers just left a big air bubble in the cooling system from their repair which was causing it to overheat. I m so NOT impressed that they wanted to charge us $4000 for an unnecessary repair.Service: Auto engine diagnostic

  Brian Drouin
11 months ago
I had my vehicle towed there and get this they got to it in two days, spent a little bit of time, letting me know the problem, and here s the kicker. She said there was it gonna charge because it didn t take them that much time. Oh, also, a live person answers the phone, and was very pleasant. A friend recommended me this place and I recommended to anyone in the valley.Service: Auto engine diagnostic

  S W
a year ago
Took my Jeep in to be looked at. They were booked out, but managed to fit me in. They called not to long after with then news. Needs a new clutch. I found out it was still under warranty where I bought it and told Anglers this. They said that was great news and definitely take it there. They were not bitter or mad I didn't leave have them do service. If I ever need service outside my Warranty I will go back without a doubt. Thank you!Service: Transmission

  Connor Sears
a year ago
Very quick. However, they replaced my battery and charged me for it without my authorization. Even though they offered the new battery "at cost" it was still more than the retail price at local auto parts store. They said the battery would not hold a charge even though I had the battery tested a week prior. They did not provide a report of the battery not working and was not sure if the core was still in their possession. I'm disappointed with my service.Service: Electrical

  Renee Swearingen
a year ago
Fantastic shop - they have done top-notch work for us. Our son has even shown up with a concern (but not an appointment) he was treated well, given a free inspection of the problem, and was advised of an inexpensive fix. Not your typical auto shop :)

  Z W
a year ago
Anglers deserves a 5 star rating!For over 10 years I've been using Anglers to fix and maintain our vehicles.And each time they proven to be honest, reliable and have good customer service. I can tell they actually take pride in their work and are good at what they do for this community.Most Recent job- '03 Chevy Silverado. Transmission swap and new radiator. A few months ago, I had Angler's remove my old transmission that was failing and replace it with a remanufactured transmission from Jerry's Auto Supply. They did a fantastic job and were fair and honest with the price of labor. I've put over a thousand miles on this new transmission since then and I couldn't be happier. My truck is shifting so smoothly and it runs great now!Anglers has been working on all of our vehicles for the past 10 years, and it should be noted that they deserve an A++ or a 5 star rating. They have remained consistent in their work ethics and customer service over this past decade.Every experience I've had with them has been one of integrity and quality work.They are honest, dilligent, and have a quick turn around time. Also, they are friendly and easy to work with. I wouldn't take any rig anywhere else in this valley. 5 stars for Anglers Auto and their staff.I would recommend this autoshop to anyone I call friend or family.-ZW, WenatcheeServices: Transmission, Transmission repair

  Sue Taves
2 years ago
When my truck check engine light went on and the temperature went into the red zone I was lucky enough to get directed to call Anglers Auto Service. Despite being in the midst of the holidays and the end of the afternoon they took the time to look at my truck and get it fixed first thing in the morning so we could continue on with our vacation. They helped me find a nearby hotel and were thoughtful and helpful. I was lucky to have found them!Service: Auto engine diagnostic

  Barbara Yearty
3 years ago
Anglers is awesome! Many times they have checked out a problem on my daughters car and reassured her that nothing is urgently wrong, and NOT CHARGED A DIME! Yesterday she bought a "new" used car, and we had Anglers check it out, expecting to pay $100 for their time which i think is fair. When we picked it up were told nothing was wrong with it, and reminded to get regular servicing to keep it in good condition. THEN DIDNT CHARGE US!! Other times have done timely maintenance and been done when promised and always friendly and fair prices.. Amazing service and so helpful. We are customers for LIFE!

  Travis Hendrick
4 years ago
I don't write reviews, but for Anglers, I felt like I owed it to them for all that they have done for my family. My wife's grandfather told us about Anglers and how ethical and honest they were years ago. We've been taking our vehicles to Anglers ever since, and I can't recommend them enough. On more than one occasion, I have been prepared to pay for shocks, brakes, a warning light only to be told that everything was found to be in good working order and just needed some cleaning or tweaking. They didn't charge me a dime. We are extremely thankful to have an honest repair shop like Anglers in our valley and I can't praise these folks enough. Thanks for setting such a high standard of care and ethics.

  H George
2 years ago
If you want honesty and integrity. This is the place to go! Was quoted at another auto shop for a new rack and pinion for nearly 1000 dollars.. but then I brought it to Anglers auto and the mechanics took a deeper look into it and noticed one of the power steering lines was loose and leaking badly. They let us know and got it tightened up and repaired! Wow! I was so happy to know there's still honesty out in the world. Thank you all so much!

  lisa mo
2 years ago
We came down to Waterville and our brakes went south. We stopped in with this emergency in the late afternoon. They were so polite and within a couple hours had our Explorer fixed and ready to go! Gave us a "damsel in distress" discount! Wonderful people.

  Blair Tugaw
a month ago
Great to work with, same day service usually.

  Stephanie Sproul
2 years ago
My check engine light came on and I went to a local part store. They did a diagnostic check. The logical fix was new spark plugs and a new coil. So I replaced them myself I mean how hard could it be. After replacing them, my car was running terribly so I took it in to anglers so they could see if it wasn't actually my spark plugs and coil or if the problem was something else like The fuel injectors. As it turns out the coil that the parts store sold me was broken. That was the issue. I went and got a new coil and they replaced it. They didn't charge me a penny. They fixed the problem for free. I'm truly grateful for there generosity and kindness.Service: Auto engine diagnostic

  Ashley West
3 years ago
I could not be happier with the service and quality of work Anglers provides. Ken, the owner, has been consistently courteous and personable. They are friendly, professional, honest, and incredibly reliable. They have never hit me with bogus charges and always go out of their way to explain what is needed and what options are available. I went in on a recommendation and now will not go anywhere else. I wish I could give 10 stars.

  Luecinda Soriano-Churape (Cinder)
a year ago
We recently had our A/C fixed and it finally works. We have had the car for a while and never knew what was wrong. Last summer I died in the hear wave travelling for work. Now I'm glad I don't have to worry about that. They fixed her right up and now I can drive it in the summer. It was 1300 but still reasonable and knew our problem was fixed now.

  Devon D
4 years ago
These guys are honest and some of the most knowledgeable folks I know and not to mention reasonably priced! I don t take my cars anywhere else in town. They ve replaced the water pump in my Toyota Tundra, head gaskets in my Subaru Forester and transmission solenoids, breaks and many other miscellaneous issues. Their turnaround time for repairs is super fast and fits my busy schedule when I m in need of a quick repair. They never charge me for diagnostics and always treat me with the utmost respect when I walk in the door. Highly recommend these guys if you are looking for help with your vehicles!

  Jacob Oudeans
3 years ago
Replaced parts and didn't actually fix the problem, they made it worse. Original person working on my vehicle was fired. Was confronted upon return to address the problem by shop manager Jeremiah. Front desk Zach did not seem to care at all and was little help. Staff was friendly up until they made mistakes on my van then turned hostile and blamed me for rushing them. Staff was reluctant to state owners name when asked only that he may be back sometime Tuesday, made sure to record entire audio conversation. Will NOT be going back. I URGE YOU to read any review under 5 stars and the owners attacking responses to them.Edit* upon further inspection of van, found mice that had not been there prior to drop off. Another review states the exact same mouse problem.Edit* Upon further driving, parts they did replace have malfunctioned i.e. Fuel pump stopped on day 2 and now my car is not drivable. Power steering that was replaced almost instantly went out.Edit** upon talking to owner was yet again accused of making lies up (even though I have video proof) and that "you people should be ashamed"Will be filing with the BBB due to hostile conduct and accusations

  Darius Steinbrech
3 years ago
I ve never written a review, but Anglers had amazing service. Took my car in to get compression tested and upon trying to leave the shop the car wasn t getting spark. The problem was completely unrelated to any work they did and happened to just be bad timing on mine and their part. The distributor went out (Its a junkyard motor and the distributor was junk anyway). Still they were super helpful and trying to fix the junk distributor that was already in there. I went and got another and they swapped it in quickly and I was on my way. This is the first shop I ve ever been to and the only shop I d ever go to if I needed it. I know what it s like to run and work in a shop in and it s not always easy. These guys have great customer service and I d recommend them to anyone.

  Alyssa Hein
5 years ago
I went in because the "check engine" light in my car kept coming on and then going off randomly. The guys at Angler's were very timely and when I got the call that my car was done, they explained exactly what they did and what the problem was. Super courteous and helpful and great customer service. Would definitely recommend them!

  Kim Sharples
3 years ago
I appreciate their kind and up front-ness of the estimates. They will say what repairs are priority and what can wait. I've been going there for ten years! I even consulted with them on the new car I just bought! Great place.

  Brittany Marotta
4 years ago
Our truck broke and they were the only shop that could get us in right away. They did an awesome job and gave us a warranty on the parts. It was fixed by the next day. Zach was very friendly and knowledgeable. Definitely would recommend.

  Michael Dunatov
4 years ago
First, I need to preface this review by saying I suffered a breakdown on Highway 97 which on a business trip more than 150miles from my home. I normally do all my own vehicle repairs and have a well equipped shop for that purpose but in this case, I had to have my truck towed to a shop to get it fixed and chose Anglers as they appeared to be a small enough shop to be flexible and to hopefully able to fix my truck quick enough for me to get home the next day, however this belief was misplaced. I am not saying this shop is incompetent, but they did not know that deeply discharged batteries require a manual charger to get them charged. Because of this I was told by them that I had to buy two new batteries which I did but with the suspicion that they were wrong so kept my old batteries which when I returned to my own shop I found were fine once I put them on my own charger with a manual setting. They should have known this and simply put a jump on my truck first to get enough charge in the batteries so their own charger could take over. This is not however the biggest issue I have with Angler's Automotive. The greatest issue I see with this shop are their ethics (or more rightly, the lack of them). When I informed them that I was not happy they made me buy two batteries I did not in fact need for almost $400, I was at first set upon with very nasty vitriol from them in our email exchanges. They wrote as if they were a junkyard dog looking to rip my throat out for "extorting" them when I said I reserved the right to write a review such as the one I am writing now. No admission, no apology, no conciliation, no trying to understand my position, only attacking my own character telling me that somehow I was the responsible party. While I did not back down to them, I did not rise to their bait and continued to press the matter as rationally and calmly as I could to try to get them to realize their mistake which they have yet to admit to. The only form of negotiating with me was to offer to take the batteries back for a refund only to pull that offer rapidly afterwards saying that my window to do so had closed. Throughout, I have only asked for an adjustment to the almost $600 bill to reflect the error they made. This they steadfastly have refused to discuss and finally having reached the point where I see no hope for resolution, I am using the only means left to me which is to tell others to treat all the 5star reviews posted about this shop with skepticism as I find it ironic that there are no middle ground reviews. Only others like me who came away from their experience with this bunch as being unsatisfactory, frustrating and ultimately costly. Are these other customers who claim to have had "perfect" service genuine? I am saying that I am quite doubtful. So if you are forced to choose a shop to take your vehicle to, be wise and don't choose these guys. They are mean spirited and to them the term "customer satisfaction" is not in their vocabulary.Michael DunatovMount Vernon, WA

  Julie McWiggins
3 years ago
I cannot recommend Angler s Auto enough! My son and I received the best treatment after a horrible car buying experience. They did everything they possibly could to lessen the financial impact to us along with stellar customer service and empathy. My mechanics forever!!

  Charles Riseley
3 years ago
Angler's fixed my vehicle, but did not treat it well. They smeared grease in the interior, did not fully reinstall all of the car's components, and let a mouse in.My heater core went out on 06/05/20 as I drove to Wenatchee for a visit. Angler's was open on Saturday and I was thankful to have a shop open who could take the car. They quoted a price on Saturday and said it would be ready by Tuesday. The price was accurate, as was the deadline. For all of the above, I am very appreciative. The car did not return to me in good condition, however. I initially noticed that the dash trim was not properly installed, and that there were large grease stains on my gray headliner (see picture below) and on various dash components, as well as ground into the carpet. Those are all things that can be fixed, so I headed back to the house because I had to return to work. I left the car alone until Wednesday afternoon, when I had to return to my hometown. When I went to load the car--which had been sitting in the driveway with the windows up and doors closed--I found mouse droppings on the dash (see picture). As I looked closer I found a multitude of broken plastic dash paneling connectors on the floor. When I opened the center console I found the pocket missing (picture) and could see straight down into the innards of the car. I found the pocket in the glove box along with an assortment of nuts and bolts and clamps that presumably belonged on the engine side of the dash holding things together. The car came with a factory-installed ipod cable to connect to the sound system. It was still in good working order when I brought the vehicle to Angler's. When I got the car back, the ipod system was uninstalled and sitting in the glove box (picture). Returning to the a'fore mentioned mouse, he apparently took up residence in the vehicle because the mouse droppings had not been there the day before when I picked up the vehicle. In addition, I found a mouse-shredded Taco Bell Hot Sauce packet under the seat. During the drive home and shortly there after, it chewed through a box of instant oatmeal I'd brought as well as a beanie (picture), and a bag containing mouse traps and mouse bait that we had brought after noticing the droppings. I realize that this is a long review, but I think that it is important to list all of these things, because it describes my Angler's experience really well. It was death by a thousand cuts. I can deal with grease stains, so long as the car runs, and I can deal with a minimal amount of broken plastic connectors (those things are awful), but then those were combined with a mouse infestation and an incomplete reconstruction of my vehicle. The last is by far the most troubling, because now I'm second-guessing their work under the hood, and wondering if I'm going to run into additional problems down the road from parts coming loose because the were not properly installed. In the shops defense, I did not return the car to them for them to make it right. I had to get home and couldn't stick around another day to take it back. As it stands, I would highly recommend taking your vehicle elsewhere, unless you like incomplete work and pest infestations.ScottCustomer # 17520

  Abbey Huffman
8 years ago
This shop I have to admit is one of the best in town! Jeremiah did work on my boyfriends car and he had a similar one to his and was very interested in helping him make the correct adjustments to it. Him, along with the other staff were very kind, knowledgeable, and even worked with me on the pricing. Again, I can't stress enough how much they helped us out! Plus on top of that, they will match any competitors rates- not that your going to find cheaper though. Best auto shop in Wenatchee area! Will be returning soon!

  Heather Ryan
7 years ago
I love Anglers! They take great care of my car, and they always explain what they are doing and why (and how necessary the work is--can I put it off, or do I need to do it now). I've only had good service from them in the two years I've been going there.