Westlie Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Crystal Deweese
4 months ago
My '18 Escape shut down on me - turns out it was the engine under recall - I worked with Jordan P - let me tell you the amazing, outstanding customer service she provided was above and beyond! She gave me a reasonable time frame for the repairs, which were accurate, so the shop guys did an amazing job as well. ! When my was ready Jordan arranged to have it delivered to me, upon the arrival I see they also washed the car inside and out ! I'm so very happy with the entire service department here! I do hope I need to their services again, but if I do I know it will be superb service. Thanks to all.

  Marc Kevin Castro
9 months ago
Bought my bronco at damerow in Beaverton. I live next to ford Vancouver dealership but I service it at westlie ford. Damerow denied my TSB fix on my soft top but westlie ford did not. I had brought it here at least 3 times now. Treavor, my service advisor has went above and beyond especially this last visit. Made sure problem was fixed in a timely manner and had always kept me updated. I will continue to bring my bronco here if needed. So thank you and to your team of whomever had helped.

  Dean Cunningham
5 months ago
I ve been to this service center three times for a troublesome trouble code. These guys went above and beyond each time. They even took me home twice. Ford has been lackluster in their interface with the service center to get this fixed. The service center has been patient and communicative. I have been to other service centers and none of them are of this caliber and quality customer service. Not one. In fact they treat you like you have no other options. You do! Take your ford to Weslie! It s worth the drive to Camas.

  Becky Dealy
4 months ago
Great service with not long waits. Trevor was very thorough & I appreciate the care that goes into my car. Thank you -Happy Holidays !!

  Mary Schnell
a year ago
I had some work done on the transmission initiated (sort of) by a recall notice. The making of the appointment was simple. The service tech knew what I was talking about. When I got there on the scheduled day they were already prepared for my vehicle to come in. I dropped it off with a request for a spare key to be made. They called me a few hours later to say everything was done and I didn t even need to wait for the key as it was ready also. I went to pick it up and once again they were ready for me. Paid for the key and was out of there. It was beyond easy. The customer service was professional and friendly. And super prepared. I am so pleased with the service I received. I couldn t be happier.Service: Auto maintenance

  Ryan and Michelle Nisle
a year ago
Great communication. Excellent shuttle drivers. Easy to get an appointment. I hear other dealerships are booking months out, but I am always able to get an appointment within a week or less.Service: ElectricalService: Electrical

  scott jordan
a year ago
After my visit for service at Westlie Ford, I received a request from them to submit a Google review. Normally I would keep negative thoughts to myself. However under the circumstances, I was obliged to respond. I brought my vehicle in to assess the check engine light. Diagnostic fee was $205 and the repair estimate was $600, which supposedly included a partial credit for the troubleshooting fee. I decided to get a second estimate, so my neighbor recommended a mechanic in Portland. He charged me $100 for the part and $75 for labor, because the repair took him less than a minute while I watched. Even though the Ford dealership is only a few blocks from my house and extremely convenient, I can no longer justify patronizing this business.Service: Vehicle safety inspection

  Ann Maxwell
a year ago
Great service. I had prepaid for an oil change, vehicle inspection and tire rotation. So they did all but the tire rotation since the tires are original to ouelr 2013 Ford Edge. Time to buy tires.We appreciate Westlie!!Service: Auto maintenance

  Charles Lohberger
a year ago
Westlie Ford is great at diagnosing the issue without replacing unnecessary items called shotgun replacements. I was very well informed throughout the service. I have always received A1 service on all my vehicles.Service: Electrical repairService: Electrical repair

  Robert Mullins
a year ago
Went in for oil change, tire rotation and to troubleshoot a warning light. Diagnosed the electrical issues in less than an hour, showed me a photo of the damaged wires and replaced the damaged wires. They called me several times to keep in informed of the progress. Very pleased with the service.Services: Electrical repair, Electrical, Auto maintenanceServices: Electrical repair, Electrical, Auto maintenance

  Danielle Waite
a year ago
Great drop off or wait for vehicle service! Fast, reliable and affordable. With the package plan they even call for reminders which is amazing because it s always the one thing that gets put to the bottom of my list.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Pamela Sodja
a year ago
Service staff was great, my Explorer was done in a very timely manner. Shuttle brought me home while I waited for my car, another great service. I appreciate Jordan's excellent customer service skills. Thank you Westlie!Services: Electrical repair, Auto maintenanceServices: Electrical repair, Auto maintenance

  Paul Krzycki
a year ago
Customer service pretty darn good, Jordan. This is the second time I've brought in a vehicle for professional repair, not sure the professionalism isn't a strong suit for the maintenance individual or individuals. As mentioned, twice in for repairs, left with door major rub by another rig (white one this time) in driver's back door. Looked like a rig ran/shook it's door on mine and all issues were not addressed, and let's not forget,,, I get it back with additional issue.Sorry for the bit of negative, but I'm being honest. I know positive, 5 reviews are what we all strive for. Couldn't do it this time.Services: Electrical repair, Electrical, Auto engine diagnostic, Auto engine tuning, Vehicle Inspection, Side view mirror repair, Transmission repair, Vehicle safety inspection, Auto maintenance

  Jeff Borst
a year ago
We dropped our car off Friday night for a noon appointment on Saturday. They called us just before 10:00am to let us know the service was done and the car could be picked up!Because we had both vehicles back in service, our weekend went much more smoothly than expected.Thank you Westlie Ford!

  Trent Uskoski
a year ago
Service department is top notch. Great communication. 100% say/do ratio. Trevor was super helpful when inquiring about purchasing a new vehicle while the service was getting done. Thanks and will be doing business with you in the future.Services: Vehicle Inspection, Auto maintenanceServices: Vehicle Inspection, Auto maintenance

  Naz Burchak
a year ago
Went in for a variable cam timing solenoid recall on 12/30/21. The truck started acting weird and doing this it hasn t done before. I then went in to confront them about bad behaviors of the truck and they told me to drive it until something breaks cause they don t know how to fix it. While doing the recall, the dealer overtightened the valve cover and cracked it. After long while and because life is so busy I discovered the oil leak in June. They wouldn t admit that they cracked it but said would replace it under warranty. Part wasn t available until 12/13/22. I asked them to do a transmission oil flush as a compensation for the bad experience but they said no we will not do that for you, we have other customers to attend to.Services: Electrical repair, General repairs & maintenance

  Tony Aufenkamp
a year ago
While it was a good overall experience, I didn't feel the $165 Diagnostic was a fair price at all for the time the tech spent on the troubleshooting and PCM reprogramming. I've never heard of an auto shop or dealership charging more than $99 for the Diagnostic. I think it definitely should have been prorated lower since he only spent about 15 min. on the diagnostic. I know this because my truck was parked and worked on directly in front of me at the window of the waiting room.Services: Auto engine diagnostic, Tire rotations, Auto maintenance, Oil change

  John Abbott
a year ago
I ve been taking my truck to Westlie Ford for10 years with pretty good results. This year was no exception although it was necessary to bring it back after the 4WD repair didn t take. They stood by their service and completed the repair without additional charge. However they have started charging an additional 3% to use a credit card and I don t frequent businesses that charge extra for credit cards if I don t have to. And, fortunately, I don t have to. I won t be back.Services: Transmission, Oil change

  Jan Patricio
a year ago
Always timely and professional with a friendly attitude. My service person Jordan is straight forward and accurate with what ever is going on. I m staying with Westlie for their service department and don t hesitate recommending them to others.Service: Auto maintenanceService: Auto maintenance

  Steve Putman
a year ago
My vehicle had the gas tank drilled and all my gas stolen with a terrible mess left. Westlie Ford to their credit was willing to take on the repair when others didn t. It s got the truck back . Sept 24th truck was towed, they had me set an appointment for October 3. Just got it back today, October 18th. Things happen, I understand mistakes, supply issues, etc. the delays aren t what I am upset about. Don t tell me falsehoods and don t say you didn t say something when you did. Won t be back and it is unfortunate because as far as I can tell the work on the truck was goodService: General repairs & maintenance

  John Walker
a year ago
The Service Manager Marie is awesome. Goes above and beyond to take care of the customer. She may very well be the only shining star at the dealership. Very limited selection of new vehicles, and used vehicles are in excess compared to new inventory. More of a used car dealership than anything.Marie will keep me coming back for service.Service: Auto maintenance

  Gilbert Ruiz
a year ago
Very polite and informative, explained all the procedures needed for the diagnosis. Being out of town and getting quick service made the experience very enjoyable thank you so much. If in the area again will stop bye for service.Service: Auto maintenanceService: Auto maintenance

  Robert Diltz
a year ago
They were very nice and friendly. Helped me with getting home awhile my car was getting worked on. Came and picked me up when it was finished. Got done a couple of hours sooner than I expected.Service: Auto maintenanceService: Auto maintenance

  Gene Dahle
a year ago
Has a couple of neighborhood auto techs look at my problem no luck. Said that I should sell the truck (1999 F-150 w/271,000 miles).Took it to Westlie and a little cash later, runs great. Quick (2 days - had to get parts), pleasant, and kept me up to date on progress.Thank you Westlie Ford!!!Service: Auto engine diagnostic

  alyssa prendergast
a year ago
Westlie Ford was courteous, fast and efficient when performing my auto service. The car was clean and ready much faster than expected.Service: Auto maintenanceService: Auto maintenance

  Laura McGuire
a year ago
I have gone here with many vehicles for close to 20 years and always taken good care of my cars.The prices have doubled, they felt bad and compensated with free car wash.THANK YOUServices: Vehicle safety inspection, Auto maintenanceServices: Vehicle safety inspection, Auto maintenance

  Jill McPherson
a year ago
We could not be happier with Westlie Ford and their staff. They have taken great care of us!! A special shout out to Jordan in the service department! She's amazing!Service: Auto maintenanceService: Auto maintenance

  Dave Torrey
a year ago
Jordan and her team always provide excellent service, great customer service communication and knowledge of the vehicles. I would recommend Jordan and her team to anyone. Also the complete dealer experience is always great.Services: Electrical repair, Auto maintenanceServices: Electrical repair, Auto maintenance

  Kris shep
a year ago
All repair and maintenance requests were discussed and completed perfectly. I bought my Ford from them years ago and have used them a few times. I will continue to bring my car back to them in the future.Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Auto battery maintenance, Wiper blade installationServices: General repairs & maintenance, Electrical, Auto engine diagnostic, Auto battery maintenance, Wiper blade installation

  David Anderson
a year ago
Even though they were busy, they kept in contact and still came on time to get the car. They also did a great job on the maintenance that needed to be done.Services: Tires, Vehicle Inspection, Vehicle safety inspection, Battery, Oil changeServices: Tires, Vehicle Inspection, Vehicle safety inspection, Battery, Oil change