AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  MyVisit MyView
2 months ago
All of your automotive needs in one building! The team here is friendly and helpful!The store is well stocked. If you can t find what you are looking for, they can order it in for you.

  Tami Strunk
2 months ago
Came out today to get new windshield wipers for my 2008 Honda Pilot and Cal the manager was so helpful. I purchased wipers and Cal installed them for me. I wanted to give him a little cash and he told me it was his pleasure to help me and to just write a review. He wouldn't take anything thing he was just doing his job. I will definitely use them again. Great service

  Angie M
2 weeks ago
Thank you so much, Sean. You were so friendly so personable and went above and beyond to help me with my battery. Thank you AutoZone. Sean was amazing.

  Rhonda Nelson
3 months ago
Ive always had good experiences at this store. They always give the right parts, they are knowledgeable fir thr most part. I had a little incident a couuple days ago i purchased new wiper blades an assoxiate followed me out to the lot and offered to install them. I was grateful as I only have one eye with vision. The next night im on the freeway in a down pour and the wiper blade flew off and there was no where to pull over. Itook it up with an associate when they opened and he wanted me to pay to replace it. Had I been the one to install it no problem. Im not paying for someone elses faulty installation. I damn near wreckrd my whole car over. And could have been fatal given the circumstances. I requested to speak with the owner and the manager gave me s new blade at no cist. Yhat was good because i wiuld have other wise had to wait 4 weeks to afford another. All in alli was very sarisfied and their associates are great thank you auto zone i was.

  Slim Whitman
3 weeks ago
They are a good store. Just don't always have cheaper car parts. I check them online before I go.

  Holly Jordan
4 months ago
I love this store and it s always a good day to stop here ! Super nice staff and knowledgeable also

  TW Girard
a year ago
If I could give this store zero stars I would . I showed up to have my car battery replaced and spent nearly 300 . An employee installed the battery in my car but he also tampered with my vehicle to the point it wouldn t run . I was stuck in the parking for nearly 3 hours while they laughed at me . The employee broke my connectors from putting the connectors on to tight . When I went back into the store to get help since my car now wouldn t start they said there was nothing they could do and that it was my fault . My car was running perfectly fine before I got there. They took advantage of the fact I am a young woman who doesn t know anything about cars . I m now having to spend hundred to have my car looked at by a shop all because an AutoZone is employee tampered with my car .

  Terri Roche
a year ago
I really appreciated having Cal help me install a headlight. He's helped me both times I've come into the store lately - he's so kind and friendly. Thank you so much Cal for your great customer service!

  Scott Lee
a year ago
It was nice to go into the Washougal Auto-zone and talk to the manager ( Debbie ) and ex-plane what my problem was. She got on the phone sorted my problem out . She took care of all my store needs and had a delivery date for me , in a very short time . It was nice to see excellent customer service again. Yes i would recommend this store .

  Jana wilson
11 months ago
Excellent customer service by Kel! He replaced my headlights after purchasing light bulbs there. Very kind and professional. Thanks Kel.

  GVR PAINTING
3 years ago
I've visited other auto parts, but definitely I enjoy shopping all i need for my vehicles here!.

  Mary Renouf
4 years ago
I've purchased batteries and windshield wipers for all of my cars and tractors here the past four years and have always had great service. They are knowledgeable, personable and provide amazing customer service. They've helped me identify issues, replace batteries. etc. Andrew is always friendly and helpful. Would highly recommend.

  Tamra Erhardt
2 years ago
The associates at this location are so very helpful! They always go above and beyond to help me understand my vehicle and get me going in the right direction. These folks are very personable and professional and if I can help it, I won't take my car needs anywhere else! Also, the COVID precautions are nice as well. I know we are all worried about that these days. I like that they wear masks during interactions with customers and the Plexiglas screens in front of each register is an added bonus. Thanks Debbie and Nikki for everything you have helped me with on my very worn Prius! I will be seeing you very soon for those fuel injectors.....

  Andrea Morton
3 years ago
Went in today to buy a new battery for our car and was blown away! Deborah was beyond helpful with the battery exchange AND I was impressed with the cleanliness of the store. Overall thrilled with my experience. Thank you!

  Anna Michele
4 years ago
This is my go to place for buying anything I need for my car. I have a pretty problematic Volkswagen bug and Noah S. Is always super helpful when I need any help with it. I don't know anything about cars and Noah has helped me multiple times with advice and definitely saved me money by helping me pick out parts. He always greets me as soon as I walk in and makes me feel comfortable, which means a lot to me especially as a girl because I've felt like other auto shop places try and upsell me and take advantage of the fact I don't know much about cars. I will always go here for my car needs, and recommend this store to others because the workers are all so nice!

  Drifting Ghost
3 years ago
I've been doing business with AutoZone because it was my closest parts store but I won't do anymore business with them.This AutoZone has terrible customer service (except for two employees) and terrible management (both were the ones I experienced the most unprofessionalism from). I've bought an alternator and starter from them off the shelf in the past two months and both were faulty. I had to pull the parts back out and order new ones from the warehouse. When I went in to have the starter that was just bought tested(it worked and then didn't and then did) the manager told me that it passed three times and almost didn't give me the other one that I ordered until I explained that I was told that I could keep the one I ordered because it was under warranty. And when I looked at the electrical plug in on the faulty starter the prong appeared to be bent. I had given the manager, Cody, a phone call previously and after checking on the delivery status of the ordered starter (the 2nd one) I told him to check all starters, batteries and alternators before they leave the store. He was very curt in his response and when I ended the phone call with an "ok" he just hung up. No apologies (unlike Shannon, the woman I spoke with about this issue) and just hung up the phone.Management doesn't seem to care about customer satisfaction and seem to just be there to punch a time card.

  Marcy Harding
a year ago
Nathanael Hart installed my headlight bulbs for me this morning at the Washougal auto zone. He was friendly, helpful and much appreciated!

  justin neighbours
a year ago
These guys are awesome! Friendly, helpful, understanding, and I always get the best advice coupled with genuinely great customer service.

  Karen Plantz
a year ago
Kris Mcguiness at the Washougal Auto Zone was amazing!! He saved the day for me. I bought a battery and he put it in for me! He was kind, efficient and got the job done within minutes!!

  Lisa Warner
7 years ago
They sold us the wrong parts twice. Had to go back a 3rd time to get the correct oil filter. Most of the staff are very nice, however not all of them are capable of getting the correct parts. If you plan on buying parts from this AutoZone ask for a Supervisor to help.

  Dave Aimone
6 years ago
This is my 1st time coming here and I leave this place speechless cause I m so amazed by their customer service. I came in here knowing what I want to ask them but didn t know the correct way of saying it. Instead of saying I don t know what you re talking about.Bradley took the time to come out to my car try to fix it and when he can t instead of telling me he try and can t do it. He said, let me do some research to figure out how I can help you. He took almost an hour of his time to call Honda spoke with the technician and got the code to fix my daughter car.Bradley, I m so grateful and amazed by your excellent customer service and your willingness to go and above the call of duty. Thank you so much. I m truly a forever customer to AutoZone as long as they have people like you.Sincerely,Kelly

  Paul W
4 years ago
The workers in here were on the same computer and didn't even acknowledge me when I walked in to the empty store. They weren't helping anyone... Yes this has happened to me three times that I have been in there. No help, no welcome, not even eye contact. Totally ignored all three times. Will not go back! Go elsewhere to spend your hard earned money...

  Nell Perry
2 years ago
I love coming here for my auto parts. The store manager is Debbie and she is outstanding! Top of the line customer service. If you need parts or even have questions, this should be your go to place in town.

  Lynn Walker
3 years ago
We ordered parts that were suppose to be delivered the next morning to the store. Since we did not get a phone call by 9 saying the parts were in, we called the store. The recording said that the store was closed. No reason given, no way to know where the parts are. I called the next closest store and they had no information on the location of the parts I needed. If I cannot count on the store I will not shop there. The least they could have done was to call and give us options, send the parts to another store to be picked up. Very poor or non-existing customer service

  Bill Anders
5 years ago
I had a great experience here this evening, the only thing I'm dissapointed about is that I didn't get the names of either gentleman working tonight because I want to be sure they are recognized. I came in with a car with a battery that kept dying and they went above and beyond to help me out and give me advice when we determined it wasn't the battery but something else. I wish I lived in Washougal so it would make sense for me to shop here all the time. Thank you AutoZone!

  Elizabeth Duey
a year ago
These guys are great. They replaced my headlights for me in my pick up..I dont meet the height requirement to do it myself..lolThanks guys!

  James Farran
5 years ago
Sherri is the biggest reason I go to this store. I needed a body molding clip which the store in the Dallas oregon failed to find. Took her a few seconds, and she took the time to go and look at the clip I needed on my vehicle since I did not have one to compare in my hand. She is always a great help.

  Michael McFarland
7 years ago
Love this store always friendly people working and I always find what I need. Today, an employee named Casey bought a scent tree for me out of his pocket because I forgot my wallet and I wanted to put the tree in my mom's car after I did a deep clean I wanted it to be all nice for when she got home and because he did that it was ready in time.Thank you autozone!

  Morgan Ranf
4 years ago
I went when the store opened and asked to get my code checked on a light that came on. The man at the counter told me he couldnt do it because the other two people who were supposed to show up, didnt. I understood and left. I came back at 1530 again and asked the guy at the counter if he could check the ligh . He said "yes as soon as the guy comes back from checking that other one". So I went outside. When the guy was walking by me, I asked if he could check mine as soon as he was done. He said yes. I waited outside for 10 minutes and neither person came out to help me. That was me asking three people to help me today, and not one was able to. Just for checking a light. This was my first day visiting this store and I do not think I will do so again.I called and let them know that this happened. The guy on the phone was nice, and apologetic but just a little too late.

  N Lynch
a year ago
Best experience in a parts store we have ever had! Fantastic people, very knowledgeable!