Luttrell's Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J B
6 months ago
We love Luttrells. Great service, very knowledgeable, honest, and a great value. I called to make an appointment for a diagnostic and was given something to check myself. With their help I was able to correct the problem. I feel like a lesser place would have let me bring the car in and charge me for the diagnostic. We have used Luttrells many times for car repairs and this is just another example of why we keep coming back. 5 stars, A+

  Zacchoreli Frescobaldi-Grimaldi
a month ago
Easy to schedule an appointment, nice staff, expert service and reasonable prices: what's not to like?

  Charles Palmer
11 months ago
So pleased with the service at Luttrell's. Brought vehicle in due to issue with windshield wipers. I am convinced that most other shops would have found a way to bill me extravagantly for the repair (dealerships I'm looking at you...). Luttrell's fixed the issue at a very reasonable cost, and were very courteous throughout the process.Service: Auto maintenance

  Zach
a year ago
I could not be more THRILLED with Luttrell's. I put a lift kit and some off-road tires on my Tesla Model Y a few weeks ago (yeah, I know I'm weird), and had an appointment in Spokane for Tesla to do an alignment yesterday. The understeer on my car after installing the lift kit was atrocious, and it's been really nerve-wracking driving around while waiting for Tesla to squeeze me in to do the alignment out of town. Well, Tesla cancelled on me yesterday due to stupid reasons, so I gave Luttrell's a call and they had my alignment done before noon today! The steering is back to normal, or honestly even better than it's ever been. I can't stress enough how great it was to have these guys take care of me so quickly, and at less than half the cost that Tesla was going to charge me. Major props!

  Keith Brindle
2 years ago
Did they repair what I needed? Yes. Showed up for my scheduled time, and they double booked saying I wasn't until the following week. They were unapologetic and did not care that I had arranged expensive rental transportation. They had my car for an extra week until the "original" date. They clearly don't need the extra business as there services are extremely expensive $490 to replace a water pump. I hope the work lasts because I won't be returning.Services: General repairs & maintenance, Engine repair

  Erik Carlson
a year ago
It's hard to find a trustworthy and well organized shop. These guys exceeded my expectations. My repair was done on budget and on time and I can't be happier! I'll be back for sure.

  Aimee Robertson
3 years ago
These people were a dream to work with - they gave me plenty of information over the phone about what to expect and worked with me about getting my car in ASAP (busted fuel line). They were prompt, had rides available to pick you up and drop you off as needed to and from the shop, and the price was great! Will definitely be using them in the future.

  Steve Peery
a year ago
They did a great job fixing our car. I wasn't told about the 2 year 24,000 mile warranty but glad to know that it is in place with these guys.

  Haydn LastONeEver
2 years ago
Took my car in to get it cleaned out because a week prior it ran fine and still does, next thing you know I m getting my fuel pumps and lines replaced and my air control valve and all sorts of stuff replaced. Before I even gave them my car I told them to put a gasket on before starting it and ran my car til it threw oil all over my engine bay and didn t clean it up. After I got fed up of the run around I tried getting my car back ended up pay $2,000 total. Worst experience everServices: Air & cabin filter replacement, Auto engine tuning, Engine repair

  Izla Gonzalez
3 years ago
Dont go here they will scam you. I ask them to help me find our why my blinkers were not blinking. Hoping to get a estimate for the costs for the fix. The bulbs were just fine. They said it was the bulbs. They changed the bulbs and costed me about $65 for them to change bulbs that already worked. They just weren't blinking?!! Bulbs were fine..

  Emiley Eleni Onaya
10 years ago
These guys got me in quickly (within 2 days of my call) and had the problem fixed by noon of the day of my appointment. The man at the front desk was really friendly, informative, and asked that I come in a couple weeks later (free of charge) for them to check things out again. My experience here was really good and I would use them again. It was a little pricey, but the service seemed great!

  Julie Witherspoon
2 years ago
Jim was a life-saver! Air conditioner broke on a record-breaking heat weekend and we were NOT going to make it home. Jim managed to get a part delivered and installed in less than 24 hours, all on top of being super busy and already booked up. Thank you for making time for us and getting us back on the road. So courteous, professional, honest, trust-worthy. We are so grateful!

  Caitlyn Michaels
3 years ago
I highly recommend! I m a little new to the area and don t trust many people with my cars. As a young woman I often feel as if other auto stores and shops treat me like I m dumb and don t know what I m talking about (I grew up in a shop, I know my way around cars), but the people at Lurell s treated me with respect, like a normal human being, and were very friendly! They also gave me a ride back to my work after I dropping my truck off!They diagnosed the problem of my truck fast, called me to let me know, and didn t try to up-sell me things I didn t need. I will definitely be going to them again!Service: Wheel alignment

  Zachary Ferrel
7 years ago
Good service. Honestly if you want the job done right this is the place to take it. Overall it's going to cost you a little more than other shops but when you pull out of Luttrell's you have nothing to worry about. They inspect, detect, and protect your vehicle from start to finish. Anything I'm not comfortable doing myself they will get er done. Fastest service in town.

  Dearcie Abraham
3 years ago
$3,200.00 engine rebuild was done feb.2020 its now nov.10th 2020 my car is in a diffrent shop with an engine full of oil (as recommended)and locked up. At this point Luttrell is fully aware my engine failure is not do to my error since there is oil in it. It is very apparent this is an issue due to there entegrity.I would not recommend this buisness there integrity is definitely flawed and unjust. BEWAREMy car is still titled in russ davis name yet they refuse to be held accountable. Horrible horrible horrible horrible company..... lemon law says warranty is effective and I will be reporting your company to attorney generals office to file a customer complaint.Service: Engine repair

  Michael Casey
5 years ago
BUYER BEWAREWas treated like a 3rd-class customer. They agreed to install an engine, then backed out after taking out the old engine and disassembling the subframe. The car wouldn't even roll. They wanted $300 just to reassemble the subframe so I could take the car to another shop. Ended up having to pay another $400 over $1200 agreed price and forgo any sort of warranty just to get the work done. My hood was severely dented in the process and I was never informed. The hood was not reinstalled correctly so I have problems opening the it now. I also had hoses on the engine that were not put back on and my check engine light was on when I picked up the car. I have never been treated this poorly from a mechanic shop.

  Bryan Peters
8 years ago
Outstanding service. The counter man was so friendly and helpful. WE where in such dire straights that weekend. He even brought us a cool beverage to the place we were staying.

  Roger Phillips
3 years ago
They tried to charge me $1335 for an alternator, got it done for $335 and I got recommend too. I m blown away from how much they over charge.

  Kathy Lanunyon
a year ago
They tried hard to find my electrical issue. Very nice. Would recommend

  Bryant Espana
4 years ago
I tuck my car in to get all the gaskets replaced and didn't have enough money to get the head resurfaced so I paid them for taking engine a part and tuck it home and thay lost the starter for my car and I called them if thay have it and thay sed that thay don't have it and told me that there not gonna replace it and thay told me wen thay tuck the engine a part you don't need to take the starter off to take the engine a part which is a lie for them to take the engine out of the car you need to take the starter off Cus it bolts onto the transmission engine and engine mount.

  Logan Everett
3 years ago
They ll try to charge you anything they can even if it s not an important fix. Won t be specific about what s wrong either. Find another place in Walla Walla to get your car fixed

  Richard Green
2 years ago
Went in yesterday with a bad wiper motor, Jim and the crew took care of it and did a last moment oil change at my request...good crew!!!Services: Engine repair, BrakesServices: Engine repair, Brakes

  Matt Schwartz
3 years ago
They treated me with respect, and explained what I need to look out for next time, and what else I needed to keep an eye on. Will recommend to others.

  Jeremy Bushey
4 years ago
Great service friendly fair prices an quality work I recommend them for any car trouble

  Jason Binder
12 years ago
Pricey, but the work they do is worth it! If something is not right they fix it promptly. Been going here for years. Great guys.

  Sting Sting
8 months ago
Good honest people get the job done fast

  Nathan Zane
7 years ago
So far the work they have done for me has been good and they are very nice.

  alejandro lara
3 years ago
It's hard to find an honest mechanic and I can say he keeps it real.

  Paul Berdnikov
9 years ago
Awful service, made me wait a week, just to rudely give me the quote that's $100 more than other shops

  Bob HARVEY
6 years ago
Had to pay them 55 dollars 4 him to tell me it could be 350 or 1500 no guarantees