Stevens Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  April Golden
10 months ago
I am considering purchasing a Fiat soon. I walked right in and asked a few questions that Troy seemed happy to answer. I will be taking my new ride for an inspection there. I'll write another review after that. I just wanted to share that Troy made me feel okay to ask questions up front. The shop dog however gave me quite a start. (I was assured that he was harmless)

  Em Carpenter
a year ago
Still stranded and very disappointed. Went in for a preventative maintenance and upkeep. The car had no major issues before entrusted to Stevens Auto. After their service, the car is in terrible shape. When I brought the car back I was told by Troy that he would need an additional $500 to fix these new issues that had not existed until they worked on it.Sincere disappointed and disheartened by this seemingly reputable business, which has cost me my livelihood.Service: General repairs & maintenance

  Rick Meador
3 years ago
Troy Stevens has great service at very fair prices. I've gone there to have minor things looked at, as well as major work done. I've compared service and pricing to other shops, but after taking my vehicles there (I drive for a living), and my wife's car - I will probably go no where else now.When you depend on your vehicle to make a living, you find someone who is dependable, fair and honest. That's what has kept me coming back.

  Brad Johnson
4 years ago
I am from Texas and was buying a vehicle off of Ebay in Vancouver but wanted to get it inspected before I pulled the trigger. For $90.00 they went through every system, including checking the oil in the differential, measuring the brake pads, rolling windows up and down, and working every system on the truck. They also took it on a test drive and let me know how it performed in all pf the important aspects, I was blown away by how extensive their inspection was. Great guys. Highly recommend them to anyone.

  Brad Ruffalo
8 years ago
This is a good place to take your auto. They were REAL, HONEST, PEOPLE. my blower motor for my fan stopped working. They had it diagnosed, part on hand and fixed very quickly! It is sad to see how some folks will leave such poor feedback just because they have an expectation based in narrow viewpoints. It is expensive to own a business, have modern tools and equipment, have skilled and educated technicians, not to mention keeping the lights on..So, ask yourself, what is your time worth? And how much of that time is saved by having a knowledgeable person or company do something for you? Look beyond your nose people..Thank you Stevens Auto, a Satisfied customer

  Bon Bon
6 years ago
Not a US Veteran or US service member friendly business. Years ago I took my classic MG midget into them for a muffler addition and re-hooking my engine fan back up. I didn't hear for them for two weeks. I called them for quote price. Troy's Stevens wife at the time (the one who looks like a toothy dumb Wrestler on crack) told me the cost to repair my car was $3100 and if I did not pay it they were going to keep my car. I told her I did not OK $3100. She told me that she was a "private investigator" and then if I didn't pay them the $3100 they were going to ruin my reputation. I laughed at her threat and I told her that extorting of US military officer is against the law. I called the police and Washington state attorney generals office. I got my car back and they got their money. Well folks, they're nothing but a bunch of low life crooks. Lying, extortion, and manipulation is their main dish.

  jagula really
10 years ago
Stevens has always been helpful and never taken advantage of our family. They are reasonable and fair.. One time we took our truck in because my husband thought it may need a front end rebuild. They took it totally apart and called us to say that everything was fine and nothing needed replacing. After, they put it all back together they didn't charge us a dime. When my husband doesn't have the time/space to work on our own cars we always go to Stevens. Thank you for being an honest business!!!

  Heidi T.
4 years ago
I don't know anything about their actual "service", because the day I pulled in there (on a flat tire) they were locked up tighter than a drum! It was 1:00 in the afternoon, after the lunch hour would've been over, and I sat there waiting for SOMEONE to be there to help me! Needless to say, I waited until 2:00, and called numerous times, but NOTHING! Drove my car to the nearest Chevron station, yes on a FLAT, and they gave me FREE AIR!! Enough to get me to LES SHWAB to get some real service, a real tire, at a good price! Will never go to this place ever again! Undependable to say the least!

  Joseph Markee
7 years ago
I've been going to Stevens Auto Service for yearsso they know me and my cars. Very important.Recently I noted one of my vehicle's battery was on its last leg. So I got in within 30 minutes, had the battery checked and replaced within a hour! You think I'm going over The I5 bridge to get service where I bought the car? No way! There's nothing over there I can't get here without the traffic hassle.

  Blooming Bobo
5 years ago
A very disorganized and lazy company. They don't get back to you promptly. After 2 days they still didn't diagnose my car and I had to take it elsewhere. I still had to pay $135 for diagnostics, even though they didnt diagnose it. He told me that $135 was for just the "electrical" side of things and that if he fully diagnosed the mechanical issues it would've actually costed more. What?The front desk guy isn't friendly at all. I am guessing he was the owner. As a business owner, you should be friendly and personable but this guy was everything but. There is hardly any parking as it is clustered with old cars. Take your car somewhere else.Edit****************Steven or whatever your name is,I specifically asked you to diagnose the EPS light signal and the turn signals. You took forever to do anything even though I had made an appointment. Then when I called to ask what the diagnosis was, you had all these weird excuses as to why you hadn't diagnosed the mechanical issues. You said you were going to order a part for a $800 sensor that had nothing to do with the reason I initially came for.I was never questioning my other auto guys. I loved those guys! I went to you because they went out of business. They would've handled everything much differently than you have and it is unfortunate that they are no longer available.

  A User
3 years ago
Great diagnostic for my heating and evasive electrical issue on a vintage truck. Even had a hard to find part manufactured at great savings... very pleased. Truck drives better than it ever has!Services: Transmission, General repairs & maintenance, Electrical, Engine repair, Oil changeServices: Transmission, General repairs & maintenance, Electrical, Engine repair, Oil change

  Ricky Wolfa
10 years ago
Went in to get snow tires put on wheels I just purchased and was charged $87.00. They didn't even give me a discount for not having to remove and reinstall the wheel on the car.I brought in 4 wheels and 4 tires off the car just to have the tires mounted. Less Swab removed the tires off the car and reinstalled them with the snow tires the season before for $40.00. This place is a total rip off. They even told me it would be done in an hour. I came back 3 hours later and still had to wait.

  Dylan Jones
9 years ago
I went in for an alignment problem. They did a vehicle inspection and adjusted a belt for a total of $145. Took them about an hour. I'm not an expert mechanic, but I would say they over-charge as many other car repair places do.... very frustratingFor this reason I won't be coming back even though they were very nice.

  Pawel Drozdek
7 years ago
Had a vibration in the wheel and i asked for a balance. That did not help and weight fell off a few miles later at high speed. Came back for a fix and they did, but still vibrating. Had another wheel balanced and another weight feel off. Not going back even for a fix.

  Rose Dimasi
6 years ago
This place is a gem in the pile of rocks of automatics world.Very thorough, willing to work with you, but won't lie to you about what is wrong with your vehicle. Like it or not. Honesty and helpful! That's a refreshing thing to see in an automotive shop these days.

  K smiles
3 years ago
It's hard to find a mechanic that is trustworthy and know that your repairs are done right the 1st time.That is exactly what you get when you come here work done right the 1st time and you can be assured that you want be taken advantage of .Honest, up front, repairs done right .

  Dale Hutton
4 years ago
If you're not getting your vehicle worked on here, you are missing the boat. Great customer service, very thorough and they are very knowledgeable. They really care about you and your satisfaction. Not many shops around that are so complete.

  Fiona Humphrey
7 years ago
I went to Stevens Auto for a second opinion on my new car. The trim had started to separate from the car and I was told by another auto body shop it was my fault because I must have hit or run over something causing the trim to be jolted loose. Stevens auto found a simple plastic pin, misshapen and not holding the trim, and they were able to fix that and reinstall and the trim fitted smoothly. I thanks Stevens for their help and going the extra mile.

  Jeff Clare
a year ago
Trey worked very hard to find a used part ,that is no longer manufactured, and get it installed in my car. Repair took a lot longer than was hoped but was done successfully and is working great, thanksService: Transmission repairService: Transmission repair

  Michael Lufkin Collier
7 months ago
Always great work and cheaper than any dealership repairs!

  Jeremy Boyd
9 years ago
My wife went in for an oil change and tire rotation. With our approval they changed the air and cabin filters but also changed license plate lights without our consent. While replacing the cabin filter they broke a small piece of the dashboard air vent. They said they could order replacement part if she wanted to pay for it! Add this to poor customer service and we won't be going back to this repair shop.

  Mary Shannon
4 years ago
They were Awesome . I felt I could trust them.I was told one thing by another shop and it wouldcost over 600.00. They fixed what was wrong for a lot less.

  Jules Grill
5 years ago
Less than HALF the COST of the DEALER's quote, and I had even added multiple other pre-emptive/maintenance gigs.Thank You, Steven's Auto - Guy in 3rd-gen Durango, & old-school Silverado Tall-Boy

  Ann Elder
5 years ago
Been taking my car here for 15+ yrs ... Honest automotive care for your car. I am a very satisfied customer and would recommend.

  Fake Name
3 years ago
These guys went well above and beyond what I expect from a shop, they were able to track down a body panel that I had been searching for for over a year!

  J Rouse
6 years ago
Told me I'd get a diagnostic check for free, only to find out that it's $35 and you only get it back if you get the repairs they recommend at their shop. No way I will ever return.

  Amie Mickle
5 years ago
This is where we take all our vehicles. Troy is great, all their staff is friendly, their service is fast, and they are trustworthy.

  Kleeberger2011
3 years ago
I have been going here for 10 years. Best auto service I have ever had.

  Kevin Schubel
4 years ago
They went above and beyond to help me out in the middle of "Cruise the Couve/Gut." I had never used them before but they have a customer for life now.

  Paul Hamilton
3 years ago
You guys are the best around! Thank you! I really appreciate the extras that you did for me! I ll never go anywhere else.