Ron's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rimsha Hanif
a month ago
I highly recommend choosing this repair shop for your automotive needs. I've brought in two of my cars for service, and each time, I've had a fantastic experience. The staff demonstrates professionalism, and the prices are very reasonable. The technicians perform their work exceptionally well. I've been a loyal customer of Ron's Auto for several years now, and my family and I exclusively rely on them for our auto repairs. I have full confidence that the job will be done correctly, and I've never encountered any issues with the repairs conducted here. Thank you, Ron's Auto, for maintaining such high standards of honesty and integrity in your services.

  John B
4 weeks ago
I absolutely love coming to this shop. Their staff is extremely polite and welcoming. Their mechanics are highly trained professionals that really do know what they re doing. I have had such great experiences with them in the past and currently have yet another vehicle my 2004 Subaru Forrester in for a major head gasket repair. As with any true and correct review, I will update this after completion and return of my vehicle. Though I have no doubts. It will be as wonderful of an experience as it has in the past. Automotive repair is expensive and troublesome, but when placed in the right hands. It doesn t have to be such a stressful situation. I would definitely recommend them to anyone Needing car, maintenance or repair and desire to have your vehicle handed over to trusted professionals who will actually do the work and do it right. They also communicate with you the whole way through and also have a very user-friendly notification system that gives you updates on your vehicle as well as access to full reports which make it so much easier to figure out what s going on and how it s being handled.

  Dan Robinson
a month ago
Ron's did a great job on !y wife's car. The biggest problem is dealing with our insurance company....they preferred that Ron's use used parts which they didn't, but would have voided any warranty of their work. I will recommend you give Ron's a try next time you need repairs. They have great principles and do great work.

  SasskeeperXanth
2 months ago
Went in for an overdue oil change and to swap out a headlight. It took longer than expected just because my Smart car has a much smaller than average wheel base, so they had to be extra careful driving it onto the lift (which I appreciate!). My headlight fix got lost in translation, but they did it before I left with no extra wait.Really flexible and nice crew, I'll be heading back in for future oil changes for sure.

  Corrine Vega
3 months ago
i highly recommend having your repairs done here.I've taken two of my car in to be service and had a fantastic experience. The staff was very professional and prices where great. The technician's did a great job this has been my shop for several years now. Me and my family only use Ron's auto for our auto repairs i no the job is getting done correctly and I've never had an issue with a repair I've had done here.Thank you Ron's auto for being a HONEST shop.

  Dayna Nichols
3 months ago
I had a great experience with Ron's Automotive. Lucky, the customer representative, was both informative and caring. I felt he actually listened to me and my concerns. He quickly set up an appointment for me to come in the next day. At my appointment, Jordan took my car into the back immediately, identified the problem, and provided a solution. Fast, efficient, and awesome service!! I will definetly be recommending to all my friends and family if they need any service done for their cars! :)

  B Kuri
a month ago
Just the facts:2 weeks ago I walk in and request a price quote for a very basic service for a used Subaru. Two persons were present in the front desk, but the supervisor in the front very confidently provided me the quote.1 week ago I scheduled an appointment and confirmed the quote over the phone. They also confidently provided me a 2 hour service time frame.On the day of the service ,I drop off the car and before I hand over the key . I request that they reaffirm the price quote. They reaffirm it.10 minutes after I check in the car.They tell me it's going to be an additional $110. ....?! . Keep in mind I requested a quote 3 times for a very basic scheduled service .Each time I provided very detailed information about the vehicleThis basic service ends up taking 3 hrs and 45 minutes instead of 2 hours.The Questions:Am I dissatisfied?"Absolutely "Will I return?Very unlikey....

  Emily Heaton
3 months ago
My experience with Ron's was 10/10. Their customer service was exceptional! The gentlemen in the office are very kind and seem to have great integrity. Zac was the one who helped me and coming from someone who knows absolutely nothing about cars, he made me feel very comfortable and did not make me feel incompetent in any way. He talked me through the issues and really helped me understand what was going on with my car. They also provide a great shuttle service! Big thank you to all the guys over at Ron's!

  ELi Lawrence (Zombi3catfish)
6 days ago
Tried telling me it would cost 2.3k to fix my ac cause there is only factory parts. Wanted 1k for the compressor, found an aftermarket that they said wasn't available for 280$ felt like I was being played:/ they did a good inspection on the car and were detailed.

  Romayor A
a month ago
Please stay away from Ron s Automotive. If there were a choice to select a zero star, I would. They got paid for a Manufactured Part from my Extended Warranty because that was what the Service Manager, Alan Croft, submitted in their estimate, but put an After Market Part in my car. I found out a month later because the aftermarket part failed: I took it to the dealership and they diagnosed the fail and informed me it was an after market part. Once we called Ron s Automotive to inform them that they had been caught committing Fraud, they even paid the diagnostic cost at the dealership admitting what they did. Please Do Not come to this shop, it s all nice and shinny from the outside, but all due to the money they steal from us, the customer, into their pocket.

  Donna Major
3 months ago
Very happy with Ron's Auto, especially the techs and manager at the Cascade Park location. Had my Ford Edge in to a couple of different shops this past month to diagnose a weird, intermittent issue with stalling. Not fun in traffic. No one else could figure it out. Finally was referred to this Ron's Auto, specifically the Cascade Park location, from a co-worker. Not only were they able to get me in quickly, but they found the issue and fixed it. BIG THANK YOU to the whole team!!

  Tyren Sorrell
3 months ago
I brought my vehicle in to Ron s automotive for a coolant leak, they diagnosed the issue as a bad water pump and quoted me over $1800. This is approximately the price of a new engine with labor to replace it. I was able to buy the parts and replace the them myself for under $120 and less than 45 minutes of my time. I don t know how they re doing their labor pricing but their process is extremely unfair. No mechanic deserves $1.5k per hour

  Kevin McMann
3 weeks ago
Have a 2005 Hyundai that they almost rebuilt the front end machinal. Replaced both CV Axles, timing, belt, plugs.Good people to deal with. Only bad thing are prices, might want to check around. Parts prices are high!

  Connor Lien
a month ago
They helped me out in a very timely manner, just only charged me for a diagnostic for a simple fix. Can t imagine what the dealership would have charged me. Thank you guys!

  Heather Hilbun
4 months ago
We have taken our car to Ron's twice and each time they have done an awesome job of getting us back on the road. They care about their customers and are willing to help any way they can. Ron's will be the place we take our car to when we need something fixed.

  Christina Untiet
3 months ago
My daughter s old car had the brakes and master cylinder replaced (not at Ron s but somewhere else) but the brakes seized while she was driving shortly after this was completed . She called Ron s, arranged a tow, and paid to diagnose the problem. Battery was dead &replaced. $570 later we are told it s needs a new master cylinder for $1700 (total including tow fees, battery, diagnostics, and a master cylinder). My husband and I go in to talk to have a conversation about their findings. Was ignored for several minutes by an older man in the office who looked at us several times but kept on tinkering with a thermostat.Several minutes later Alan, a younger gentleman enter the shop, apologize and sort out who is going to talk to us about the car.Alan took lead as we expressed our concerns with it being a new piece of equipment we were reluctant to pay for this again. It was new information to him that this part was brand new and recently installed.We explain to Alan this is a brand new part recently installed a few hundred miles away but we are suspicious of the diagnostic. Our plan was to pick up the car the next day to have it towed elsewhere.Les Schwab pricing for this work- $300.So we tow to Les Schwab as is seems the easiest route to get the car in the road and safely driving.We are informed they can t touch the car due to liability concerns as the way the brand new brakes wore down in such a short period of time there is a strong likelihood of contamination in the lines and they can t perform this work as it needs further fixing.I call Ron s and ask the young man who answers for Alan so I can have a consistent experience with someone knowledgeable with our current situation. He isn t in and the person on the line won t get anyone else he wants to hell figure it out.I explain their diagnosis was incorrect, shared what I d learned and supported the information with news that again, we just replaced the part they said to replace. The young man was incredibly defensive, hot tempered, made degrading remarks about other establishments works and double downed on their assessment that $1700 is a fair price and if I want to bring the car back they will first replace the master cylinder then start to look at other options.I express my strong position of no, I would like to have another diagnosis completed by a more experienced tech as our primary goal is to have the car on the road and safe for my child. I was very clear and intentional in assuring him we didn t think anyone did anything wrong at this shop. We are merely sharing information and want to fix the true problem which is not an accurate representation of what we paid for at their shop.The young man refused to work with us to have the car towed back, stated I can pay for another diagnosis or if I insisted they would flush the brakes for under $200 but we are responsible for diagnosis fees and getting the car there because they don t that. I tell him we had the car towed to them days prior and again, my information is met with defensiveness, rude tone and an overall feeling that I simply cannot do business with this establishment unless I want to have a pissing match with a kid over the phone.I thanked him for his time and we had the vehicle towed several hundred miles back to the original point of repair.In retrospect, I believe this entire situation could have been avoided if someone with a smidge of business sense would have assisted us in troubleshooting this complex puzzle to accurately diagnose what is wrong. A week later and I ve still not heard from anyone at this shop as a follow up.I would not recommend this shop to anyone, particularly if they are a young female expecting to receive fair, honest, and respectful treatment. We don t mind paying top dollar for top quality however I believe our situation was treated as opportunistic.I would give zero stars if I could.When our final fix is complete I will be contacting the BBB to not only my great displeasure but to report the questionable business practices I experienced.

  Brian Peterson
a month ago
These guys were great, knowledgeable, fair, friendly, informative. Everyone needs to a go to garage they can trust. I made an appointment, brought the truck in and they took care of me like they said they would.BIG THANKS-

  Marty Chipman
2 months ago
Ron s is always the bestThe guys always go above and beyond.Not only did they do a little extra on this visit but my cost was lower than the estimate.See ya next month guys

  KC
a month ago
Excellent customer service and explanation of mechanical issues needing resolved.The report included with service is thorough and informative in what may need addressed in the near future.Highly recommend!

  Megan Eimers
6 months ago
I popped in here for the first time because my brake light was out. Zac quickly replaced the bulb in less than 10 minutes and sent me on my way, free of charge. He was so friendly and really helped me out! I will definitely be back for other services in the future :)Service: General repairs & maintenanceService: General repairs & maintenance

  Mike Nesary
2 months ago
Done in timely manner and at a good price. Had oil changed and brake fluid service. Great job Jordan and Tomas.

  Debbie York
7 months ago
Ron's replaced the brakes and water pump on my Mazda3. All the employees I delt with were super friendly and they had my car finished in half a day. I drove away happy that I didn't have to worry about my brakes anymore and felt good about a new water pump which they also did a complete cooling system service on. However, 2 days later the coolant temp light started flashing. I thought no way! No way could I be overheating after just having the system serviced! I pulled over and called Ron's then limped my way there on a Friday afternoon. Shout out to Alan for working me right in on a busy afternoon! They found the serpentine belt had over stretched so they replaced it and had me out in no time AND no additional charge.I think Ron's is a very reputable shop. I also appreciate their shuttle service! Thanks Ron's!

  Adam Walker
5 months ago
I have been pleased before in the past with the quality of the repairs themselves, however, their service is always poor, other than Ray. Their diagnostic seems like it is literally plugging it into one of those code readers and regurgitating back information I could have gotten myself without even popping the hood of the car. Then they come in with sweeping generalizations on what they think it is, with an estimate so high you are thinking at that rate my car is totaled. They do not honor the RepairPal estimates though it says they are a participating location. They have tried to get me to replace things I literally replaced before taking my car to the shop. They try to make the cost of the diagnostic cost enough to make you want to do the repair, then last minute the quote you already found high gets a little higher for some unknown reason. We took our 2013 Kia Optima into the shop for a timing chain replacement and front brakes and rotors and the estimated $5000-$6500 when on RepairPal it had the timing chain from $1455-$1717, and Brakes $397 from the dealerships estimate. They said the job would take 11 hours, about an hour longer than it should take to replace an engine and still you would need to calculate the labor at over $400-$500 and hour to make the estimated even close. Never going back.

  Steve Bates
4 weeks ago
I m very pleased with Ron s Auto. The work completed was done very well and quickly. I would recommend Ron s Auto to anyone looking for a top-notch repair shop.

  Danielle Reid
6 months ago
The men there not only argue and make things difficult. As the gentleman yelled at me. The manager was sitting behind him and did nothing. And when I said something about him not stepping in. He said he prefers them to learn on tgier own. So in his opinion it's more professional to let a Employee argue with the customer in front of other customers rather than step on and show them the correct way. But they also lied about the work they did and I watched them overcharge a senior man who said he was disabled! This place is a disgrace! NEVER come here! K&m auto in Portland will be better off for you and your cost!

  Randy
a year ago
Adam is awesome! My vehicle is a 34-year old 1989 Chevy 1-Ton Silverado with hard to find replacement parts(radiator, hoses).Adam coordinated finding the right parts, and even customized one to fit that was not made anymore, and he kept me involved. The fix is done. whoop whoop!Services: Auto water leak repair, General repairs & maintenance, Auto engine diagnosticServices: Auto water leak repair, General repairs & maintenance, Auto engine diagnostic

  Jeffrey Niess
a month ago
Quick scheduling and great service. Price was better than I expected. I m not using a dealership for routine service anymore, that s for sure.

  Sean Bussey
7 months ago
Was not impressed. Do not recommend taking anything to do with insurance to this shop. Adam in the front refuses to submit invoices or estimates to insurance, so you re left doing it all yourself. Also has refused to work on a wiring system because it s an aftermarket stereo? Take the time to find someone else, you won t regret it.Services: Electrical repair, General repairs & maintenanceServices: Electrical repair, General repairs & maintenance

  Nancy Zimmerman
2 months ago
Great service! Fast and thorough. They also have a very convenient shuttle service, and a great driver.

  Jamie Walko
4 months ago
Exceptional customer service! Starting with their quick response and Appointment, a fully documented diagnosis, service completed quickly and the shuttle service. I highly recommend this company.