On The Spot Truck Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathleen Carson
2 months ago
I had my company truck worked on last month and was very impressed with the customer service. The manager was very detailed on what work was going to be performed and how long they would need the truck to finish the repairs. The cost of these repairs was totally reasonable. The technician also found a short in the Map sensor and suggested to replace sensor which was causing engine light to intermittently occur. I have definitely found my new shop to do all my company repairs.

  Patrick Riley
9 months ago
My wife and I purchased a 45 foot coach bus to convert into a tiny home, but failed to have her checked over mechanically when we did. 2 years later we found ourselves having to move across country and needed the bus, only half-done, to make the drive. RV shops I contacted were unable to take her because of her size or powertrain, so I reached out to On The Spot Truck Repair after looking at a number of other commercial truck shops who either had troubling reviews or just never returned messages or phone calls.They were very friendly right from the start. Though not normally their type of client, they not only accepted our bus for service, but let us park her there for a month until we were ready to move. She's in fine health, and the issues they did find were not unexpected and easily fixed. I'm more than satisfied with their work, and very grateful for their welcoming demeanor with someone whose experience with vehicle service mostly involves bringing his Prius into a Jiffy Lube.Were we staying in the Portland/Vancouver area we'd certainly call them our primary shop. Highly recommended.Services: Auto engine diagnostic, Oil change

  Darko Radovanovic
8 months ago
This service is truly amazing. The people in it are wonderful. Excellent and fast in their work. The prices are really great. After many bad experiences I came across an excellent service. My sincere recommendations.Steven is amazing

  Jamie Yager
6 months ago
Bought used but good transmission from these people. Well, after getting it back drained the oil out and it was full of metal and rear box of the transmission is all messed up. It s nothing more than a core! Thanks for nothing you useless individuals

  Joshua Fendell
2 months ago
You guys have done an awesome job keeping my truck on the road. You are faithful in doing your best to accommodate my crazy schedule. Great job guys!

  James Hughes
11 months ago
Charged me Sales Tax even though my Business is Exempt...and $580.00 Surcharge on my Visa without telling me about it since they gave the Total without explanation or breakdown.I did not get a copy of invoice emailed as promised so I couldn't see the specific charges...and took 2+ weeks to get it in person.Still no emailed receipt.I spoke with the Owner Shane Oas on Wednesday who said he was really busy and would follow-up by the end of the week...It is now Sunday and still no response or resolve.Highly disappointed in the handling of my bill.As if that wasn't bad enough the original quote was $4,000.00 ...It was updated by phone the bill would be closer to $5,000.00 which I agreed to.But when I was called and told it was finished and paid the bill by phone so I or one of the drivers could pick it up the bill was $7,849.51 .. I believe Zero updates or warnings that the Invoice had gone up.Overall I am not pleased with the way things were handled.I asked for the Visa to be reimbursed for the correct amount and I would write a check for the invoice but it was refused.Very poor Communication and Customer Service

  DS FAB
a year ago
If we could give 0 stars we would. Made an appointment for 2/1/23 at noon, then are told they have no record of our appointment. Owner hung up on us multiple times, and made a very nasty comment to our Owner when speaking with her. He said "I wish your husband the best" and then hung up on us for the 4th time. We are very disappointed with how we were treated. We recommend NOT using On The Spot Truck Repair for any of your needs.

  Suzy Lindgren
7 months ago
I highly recommend On The Spot Truck Repair! The owners have integrity and excellent customer service. Plenty of parking too! I will be back!

  Priority Freight
a year ago
Our experience with this shop was great. The steering box of our truck was going bad and we needed to replace it. I reached to these guys on Thursday to let them know and they told me to go to the shop Friday first thing in the morning. On Friday we were there when they opened the shop and they truly kept their word. They took us right away and fixed the truck by noon. Honest guys and very reasonable prices. Thank you guys!Service: Steering & suspension repair

  james hopkins
2 months ago
Truck AND Trailer alignment! I'm riding straight as an arrow now. Great job!

  Nanette Larsen
4 months ago
I ve been there several times, very professional, reliable!

  Mark Yunka
3 years ago
My driver had another dump truck blow off the mirrors on the side of his truck when they passed him. Having been in the logistic business for decades, we have dealt with many dealerships and truck shops and On The Spot is absolutely top notch. Joe was understanding and got us in and out of their shop in a professional and expeditious manner. Our truck is rolling again and it looks great and they charged us a very fair rate for their services. I wish we could clone them but whenever we need service in the area we now have a new service vendor that we can trust.Service: Body & Trim

  Manoftheyear Kp
2 years ago
If you looking for some good semi mechanics this the place you wanna go to. I'm from Chicago and I delivered a load to WA and my turbo went out on me. These guys got me in the shop quick and made sure my turbo was replaced properly they really worked hard to get me back on the road. Check them out if you in the Vancouver, or Portland area!

  N. Scott White
5 years ago
Great Shop!! Great Guys!! Very professional and helpful.Everyone I met was extremely friendly. Ordered the parts we needed, put my truck back together.I couldn t be happier.I have finally found a shop in the Northwest.I wouldn t hesitate to have them do anything.

  Lucky USA
2 years ago
Great team. Very kind and professional. You will always be updated even if they had to install something minor. I was stuck in Portland with broken radiator. I had to get back home California. Freightliner dealer was gonna take 3 days to get to the issue...on other hand On the spot, repair was absolutely satisfactory. I really don't have words...God bless them. Bcs of them I will be able to get home on time to my little one who needed me on her side....

  huckleberry express
4 years ago
In the past five years our whole fleet has been in and out of On The Spot Repair for anything from annual inspections to suspension, engine, and transmission problems. They have always been extremely professional and reasonable on their prices and efficient with their time on how they find and make repairs. We are extremely happy with our working relationship with On The Spot!

  cassie larsen
4 years ago
I am so happy that these guys were able to troubleshoot my rig correctly. They had me back on the road in a snap and at an extremely reasonable price. I am now a very loyal customer and will only take my business here. Thank you for having my back! I'm so glad to find a HONEST repair business close to home!

  Tyson Donneaud
2 years ago
These guys got me in right away, tracked down parts, and had my truck fixed in a few hours. It's running perfectly now.Edit; visited again Oct 2021. Theses guys are solid. They got me in right away again and on the road a few hours later. I would drive 500 miles if possible to have On The Spot fix my trucks.

  Richard Guy
6 years ago
Meh.. I usually go with a different spot for my delivery truck repairs, but the guys over the phone were so nice I thought I would give them a shot. Hard to find a place with quality customer service. This reassured me it would be a good spot.While they are nice, and so far do OK work. They try to up sell you on certain things they think you need done etc. I'm not completely in the dark when it comes to mechanical stuff on cars, So I could smell the bs In the air. They'll definitely try to mark you up for the smallest of repairs.Nice people, but my bill was way too expensive for what was done. I suppose the positive was that I had my truck back within 5 business days. I am not sure if I would go back.

  Laura Couture
4 years ago
On a Sunday evening, I discovered a fuel leak on my motorhome. I dropped into this shop first thing Monday morning to schedule a time for repairs. The staff including the owner told me to bring the coach in as soon as I could, and they would have it repaired that same day. It was a difficult repair, but they did, indeed, finish by mid-afternoon. As full-timers, we really appreciated getting our home back. Every staff member was congenial and helpful. I have already recommended them to two other people, and I will return the next time I need repairs.

  andrew parks
4 years ago
Amazing fast repairs. Pricing is very competitive. The mechanics and staff are knowledgeable. Special thx to Samantha, Joe, and Shane for taking great care of us in and out fast and inexpensively. You have earned my business on any of my trucks. I can't tell you enough... Thank you, thank you...

  lesten lesten
4 years ago
1st time in and recommended by my best friend. He had work done there a few years ago.Ben is awesome and they work fast and diagnosis is accurate.I wanted to give 5 stars...but nobody is perfect...haha. But this place is as close as a shop can be.I'll be back.

  Justin Rice
4 years ago
I worked for Shane in the past for quite some time he is a great caring guy he would never do anyone wrong. He has a good crew they get the job done fast are the work is high quality. Highly recommended.

  Scott Baugh
4 years ago
I have never been treated with respect & hospitality, by any repair shop like I was at On The Spot Truck Repair. The mechanics worked till almost midnight to try and Get me back on the road so I could get home and have Thanksgiving dinner with my family. After hours I was taken to the store buy a mechanic that has never happen anywhere before. A shout out to Michael & his crew. And all the other mechanics that helped & staff members. Thank You again, Looks like I might make it home. P.S. I Recommend them to anyone needing repairs, I will go out of my way to return to them.

  Sabrina Perry
6 years ago
Absolutely the worst place to go for any truck repair. I went in for a simple fix and they discovered something else wrong. I gave them to go ahead and fix my truck. In the process of fixing the issues there incompetent mechanic damaged my perfectly good radiator. To make matters worse they never called to to inform me of there error. I decided to go early to pick up my truck and discovered what they had done. They acted like they were trying to hide it from me. By there damaging my radiator it cost me two days worth of lost wages. If this was any kind of decent business they would reimburse me for my lost income due to there incompetence.

  parkash singh
5 months ago
Thay are not on the spot truck repair have to make appointment with them !!

  Robert Alexander
3 months ago
Great prices on truck parts here.

  Darcy Klessens
3 years ago
The crew at on the spot is reliable and do high quality work without robbing your wallet. From repairs to modifications, this shop goes over the top to get you back on the road in a jiffy. highly recommend!!

  Zuvela Soto
8 months ago
Good us in and out in less than an hourSuper friendlyJust the best place we have been in such a long time

  M Dubbsta
4 years ago
VERY good !!!!!.... honest helpful professional and accurately diagnoses what needs to be fixed... been coming here for years... AND they don't do unnecessary work OR charge You for something not asked to do. Basically, they don't try to hustle you !!!!A complete difference than SOME not MOST mechanics / Bigg truck repair places around the nation