NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bruce Armstrong
a month ago
Great store, friendly staff, usually this location isn t terribly busy so quick in and out, John, Mike, Jason, Roy, Greg and Peter all do fantastic work with top notch customer service

  Griffin Hunt
3 months ago
Terrible customer service. I made an online order to pick up which I already paid for, they kept telling me because I had no confirmation number they couldn't help me. I showed them the invoice on my phone and they couldn't give me any real answers. The only guy I talked to on Sunday when I made the order won't be in until Thursday and they won't be able to talk to him until then to find out what exactly happened. Their assistant manager John had a lack of care towards the situation and continued to try to push it off as if it wasn't "their problem". I'm extremely disappointed in how I was treated. A complete lack of graciousness towards their costumers. How can you act like I'm the problem when clearly it's something wrong on your end. I''ll be sticking to O'Riellys in the future, these guys suck.

  Smouve Couve
7 months ago
I would like to recognize Michael and John today for working as a team to establish communication. Michael helped me with my battery while John called various locations to confirm on availability on the battery I needed. Honestly everyone here at this Napa are the best. I have been coming for years . They are a well established location. God bless you all!

  Christina Saunters
3 years ago
Visited Friday 1/22/21 for windshield wipers. Great service and fast. Easily visible in normal traffic.

  skyler kantor
5 months ago
I called looking for a seatbelt locking clip for my 1994 ford crown victoria. My kids safety is #1 and ROLLIN went above and beyond locating the 1 they had in stock and another locations inventory so I was able to obtain the 2 locking clips I needed today. Thank you for your help!

  Mark
5 days ago
Large variety of parts and tools. Fast friendly fair folks.

  Jeremy Mcalister
6 months ago
The guys here were very friendly and helpful. Really went out of there way. Five star service.

  jason fistedher
5 months ago
These guys were able to produce some simple clips that no other part store around could figure out

  Victoria Kelly
a year ago
These guys, behind the counter, that has assisted me through the 5 years, that I was driving, have been knowledgeable, friendly, and helpful. Sometimes, going beyond just customer service. I had purchased a set of windshield wipers, as mine were starting to tear, and one of them came out and did it for me. I really appreciate the effort that these guys, have gone to assist this 76 year old lady!!! (That was 10 or so years ago, when I was still driving)! Thanks guys and gals!

  Rick Cross
a year ago
Aaron was fantastic! On the phone, quick answers and stayed with me on the phone while he looked up parts. And ,when I arrived the assistant manager helped me and confirmed my order, friendly staff.

  Jade Marie
a year ago
Went into this location because my van wouldn't start and was across the street in the Winco parking lot. The guy at the front counter (Michael) was so nice and trusted us to take a jumper across the street. Jumped my van and drove over and he came right out and helped us. Was able to determine that the battery needed replaced and allowed us to use a few tools to change it out ourselves.

  Mike Lee
2 years ago
I visited this location of a Napa store and had a horrible experience today. While returning a completely unused auto part the guy at the cash register from the moment I walked up was a complete jerk. He was the same with the person before me. He huffed and puffed the whole time, accused me of installing the auto part which clearly I had not and was the worst customer service person I ve ever encountered. It was clear he was wrong and he processed the return in 3 minutes. None of the 3 other people in the store said anything so I imagine he s this way all the time. I will never shop at the store again it was only here because the one in the Battleground area was closed on a Sunday. Do not shop here!UPDATE: after reading other reviews, bad customer service is a habit here. And I checked my receipt to see that John PN was the employee and his name appears in other bad reviews.Napa, seems you have a very bad problem on your hands.

  Sloan Casanova
a year ago
I give Napa a 10 when you order something from Napa and they said come pick it up at 10:00 in the morning it's there at 10:00 in the morning I've ordered things from AutoZone O'Reilly's and a couple hours late from whatever they say sometimes even a day later but you pay the price for it

  Richard Samuels
4 months ago
The parts counter guy took the time to make sure I got the right part.

  Lily Flowers
3 years ago
Happy to have been given good customer service during my visit today! Wish I had gotten the guys name. Younger, tall, larger build, very short dark hair. He obviously had customer service skills. Ladies notice it when they are treated politely in an auto parts store!Lost a star for another employees less than welcoming demeanor. When I walked in, there were no other customers (yay!), and all three employees behind the counter looked up at me in unison. I announced I was there to pick up an order. An older gent responded - he didn't say hi or anything, instead he kind of barked "FOR WHO?". Well, hello to you too, sir! I was glad the other guy took care of the rest.Also, be aware that the Napa online ordering didn't notify me that two of my items hadn't been fulfilled. My confirmation email showed all items being ready, but on the stores end they didn't have the exact items and they had removed them from my order. The guy took care of it quickly. I am going to be making sure the billing looks right on my credit card.I must be really bored writing a review for my experience buying oil and coolant. Boredom 2020

  Donicia Mobbs
2 years ago
Michael was an absolute gem and the best employee when it came to helping me out today! I literally had the worst experience at the Hazel Dell NAPA store when I went in for an OBD2 scanner. But Michael seriously saved the day and turned my mood from upset to completely satisfied with his help. I told him a little of what happened and he even called the Hazel Dell (who said they didn't have it) and made sure they had it after checking his store for the same. He came through and I so appreciate it. Thank you so much and I will only be going to the Andresen store for all my auto needs.

  Ben Perez
3 years ago
I don't understand why anyone would rate this location a one star. This location is a staple in the neighborhood and everyone who works here is very respectful and does the best job they can to help their customers. Do you have to keep in mind that in this business there are a lot of know it all's and a lot of people that have no idea what they are talking about. The people who work here just do their best they can to get you the parts you need for your car. I have been coming here often on and the auto parts store competitor around the corner for years. They both do a good job and both will serve you well. I prefer this Napa location over the others and the competitors because the people here seem more knowledgeable and willing to help.

  Brian Buelow
a year ago
The only reason they got the second star is because the employees are really nice. Very helpful. The products are trash. Paid 18$ for a tire plug kit. The box was taped up. It was the last one, and was missing pieces. It wasn't all in one kit. The plunger was sold separately for 10$. Absurd. Don't waste your money here... Napa Is a dying breed. Auto zone had the complete kit for 6$. Don't waste your time because they're right around the corner. Also, Napa gold filters will destroy newer cars. If it recommends Motorcraft, go with Motorcraft!

  Rylee Pelkey
2 years ago
Had a bad experience here a couple years ago but decided I would give them another chance today and what a terrible mistake that was. John was rude from the second he started talking to us. He literally threw his hands in the air like we were bothering him, like it's not his job or something. He then very rudely said he wouldn't take a core return without the receipt. Okay drive 15 min home and back and before we're out of the car he comes out waving his finger at us saying he won't take it because it's from another store. We couldn't believe how rude he was for absolutely no reason. Literally this place is dead to me and it put a bad taste in my mouth for all naps in general.

  G G
a year ago
Great people here!Friendly staff, with lots of knowledge, and good parts that often carry a warranty!Replace it with a quality part, and you may just save yourself doing it a second time!

  Kelsey Nielsen
a year ago
Michael helped me find oil and wiper blades today and was very friendly, attentive and kind. I went to cost less auto parts right before and he was not very nice so I appreciate Michael being nice and helpful.

  Trevor Narvasa
3 years ago
Nice people to work with! I simply went in to get some coveralls. Great place and cheap price for used coveralls in good shape. Quick in and out of the store. Well put together and protected for covid-19.

  Tabitha Dorantes
2 years ago
Always great friendly staff working here. Decent prices. They treat you good when your a regular customer. It's a good place to go for sure

  Scottallie Hillstrom
6 years ago
Employees were argumentative instead of helpful. Initially told us we should go somewhere else then finally decided to warranty the battery we purchased from them. Very poor customer service. Battery arrived two days after they told me it would arrive. Gave some lame excuse I am not even sure was the truth. I will not do business with them again. Gave them two stars instead of one because at least I got a replacement battery.

  Bobby Roberts
4 years ago
I have built several cars over the years and used this particular store more times than I'd like to think but generally has what I need and if not they order it and get it in a very timely manner. Jamie and Angie have been there for many many years and are some of the most knowledgeable parts store employees I've ever dealt with.

  Mike Bolle
7 years ago
The counter guys and gals are great sometimes they are really busy and you have to wait a moment but that's life. They always get you in and out as quickly as they can with the supplies to get you back on the road! The guys that love high quality filters can be seen shopping here.

  Chalia (CG3)
4 years ago
Willie was very kind and took the time to look with me and find the right product I needed. Passed experiences most just tell me where the product is and leaves to figure it out on my own.I will likely pick this auto parts store again and hope Willie will be there to help me if I need it.Thanks again Willie!

  Jocelyn M
3 years ago
I'm giving this place a two star. One start for having the product we needed and one for no lines, quick service. My sister needed chains to get home to Bingen, wa in the snow, we didn't know how to put them on and was offered barely any advice on putting them on. When someone

  Rebecca Powell
5 years ago
This store rocks!! Always stocked and customer service is awesome. Andrew is a great store manager and helpful. It was raining and I needed new wiper blades. He put them on my vehicle.

  Lindsey Robison
5 years ago
These guys always have the parts I need. I try other chain parts stores and they usually look at me like I'm broken, but these guys are always very knowledgeable and will get you the part you need in under 5 minutes. They value my time which is important to me.