Mazda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christina Pierson
2 weeks ago
We bought a car last week and were very impressed with staff and the ease of process, making it an enjoyable experience. Jason and Travis were exceptional in their customer service. The signing of the documents with Dave went easily. Y all run a tight ship! We will recommend you.

  Heide Davis
2 months ago
Detrik Blue at the front desk in service department was nice . Seemed a little inpatient with my requests and explanation of what all the services were entailing. Going in as a woman I always kind of expect to be scoffed at and it gave those type of vibes. I m sorry I am not more knowledge in the car department but I would ve really appreciated more of a breakdown of the services for the day. The ins and outs of everything. I will definitely return as it is the only Mazda dealership in my area.

  Jane Ott
2 months ago
Detrik was very helpful & took me right in. He answered my questions & took care of my scheduled maintenance appt.Your waiting area was comfortable & bathrooms clean & well supplied.

  Tim Hartshorn
2 weeks ago
Great place for all Mazda service. The service team always makes it extremely easy to get in and out. The techs keep me updated and in the loop. Highly recommend.

  Parsha Chen
2 months ago
Bought a car 1 week ago through Costco program, was able in and on within few hours. Omar and Marco were really helpful and provided pretty good deal

  richard owen
a month ago
Very pleased with the service rep, who updated me a few times on progress (my truck was getting a warranty checkup and I waited for it).

  Randy Barnes
2 months ago
Good service so far! Just started with my new CX5 so I don t know too much yet! Clean and well ordered shop!

  Karen Bowers
a week ago
I had recall work done and also had to order a small assessory part and I had a very good experience with both the service and parts department.

  Jack Healy
4 weeks ago
Amazing service from Sam and crew at Alan Webb Mazda. They had the exact car I wanted with lower miles and in better shape than I could have hoped for.

  Ben Stumpf
4 weeks ago
Great service, very helpful and informative. Detrik was very helpful and explained everythingThe parts department was also really helpful as well

  Kimberly Kerlee
8 months ago
The staff are always friendly and the service is always completed quickly and efficiently. I only have two things I would like to mention: I was sad to learn that the vancouver location did not offer a free interior vacuum and car wash with an oil change, which is not a huge deal. I also noticed the furniture in the waiting area is badly torn which is not very appealing to customers and can lead to sanitary and cleanliness concerns. Otherwise, an overall pleasant experience and I will continue to schedule all of my vehicle maintenance needs at Mazda.Service: Oil change

  Bryanna DePiro
6 months ago
Everyone at Alan Webb is incredibly nice and helpful! I will definitely be returning in the future. Thank you all for being so kind, and taking such good care of my Mazda.

  Emmanuel L�pez
9 months ago
Update 07/21/23: Mazda staff were very responsive with my issue. I value they took the time and effort to solve this problem.--The services were completed in time. However, there's lack of attention from operators that work directly with cars. Later in the afternoon I opened the front cover and found out they forgot to put a cap in one of the containers. This finding made me really anxious about the work they performed, and I had to double check they tightened all wheels correctly, and basically had to inspect my car and double check their work. This was time consuming and extenuating for me.As we know dealerships are more expensive than other many options, but one is willing to pay their price expecting certain level of quality on the service, and I found this experience kind of disappointing.Customer service was very helpful once I let them know about my issue, and they will deliver a new cap for me, which I really appreciate. Nevertheless, their quality is more reactive rather than preventive, which I consider they should work on.Thank you.

  denette sundby
4 months ago
Second nissan rogue in 5 years..Both times, honesty, professionalism, fair pricing, no back and forth, wonderful experience..Thanks to Bo salesman...

  Shade Fingerling
7 months ago
Very happy with the service at Alan Web! They took care of our car and loaned us a vehicle in the meantime. Communication was wonderful, and everyone very friendly.Service: Engine repairService: Engine repair

  Tosca Walker
a year ago
Appreciate the Lyft service from the dealer to home and advisor was friendly but I stated that I needed to be back at the dealership by a set time in order to get to work on time. The service time needed was about 1hour, I left the car there for 2 hours. Had to arrange my own ride to pickup car at the last minute and simply got a text stating my car was done after I called to tell them I was on my way in and the car needed to be done when I get thereServices: Transmission, Oil change

  Alexander Santo
6 months ago
2023 update: Bought a CX-30 from Alex G. The experience was great; I never felt pressured. The whole team made the process quick and easy from start to finish.2022 review: Bought a used car from Collin, who was very friendly and easy to work with. Overall, the buying process was painless and quick. They conducted a safety inspection on the vehicle and detailed it before delivery.

  Joey Weeks
a year ago
I received an email about a recall on the fuel pump O-rings. Scheduled to bring my vehicle in. Brought her in & they didn't have the O-rings for the fuel pump. So had to wait almost a week for dealer to get the part in. Also they said the labor booked for 3 hours. Dropped car off at 8, picked up car at 345-425. I liked the fact that they scheduled me in really quick the 1st & 2nd time.. overall service writer was quick on communication..

  Jody Kick
2 months ago
Fast service, friendly associates, coffee, water, snacks. It is always a pleasure getting service here.

  Kelli Barkley
a month ago
Alan Webb Mazda Service department is responsive, friendly and provides good service. I was able to get a brake job appointment in 3 days and my car was ready in 2 hours.Service: BrakesService: Brakes

  Mike Motta
2 weeks ago
Service department, courteous, efficient, and I highly recommend them..!

  Jan Fujii
a year ago
We had a wonderful experience at Alan Webb.Everyone was very personable and knowledgeable. They sent us a video when they looked the car over, included a list of things they thought needed to be done, indicating what really needed to be done and what was less important and we checked what we wanted done. They fixed it the next day. We were very pleased.Services: Carburetor cleaning, Air & cabin filter replacement, Auto brake repair

  Chris Cochran
10 months ago
This was my first service after a year driving my Mazda 3. I purchased new in Portland but Alan Webb is closer to me. I was able to wait in the lobby while they completed an oil and filter change, tire rotation, and overall inspection of the vehicle. Check-in and service was on schedule and completed within an hour. Thank you Alan Webb!Services: Tire rotations, Vehicle Inspection, Oil change

  Cathy Nonus
4 months ago
We were able to get an appt fast. Same day results and back on the road.

  D N
9 months ago
Did my lifetime oil change and rotate my tires. Got 30 minutes away from appt and got a call tech who worked on my car forgot to put my tire unlocker back. Had to turn around and go back. I live an hour away. They did offer to drive it to me but I was doing errands so more convenient to me.Service: General repairs & maintenanceService: General repairs & maintenance

  Tami Skinner
10 months ago
I was taken care of immediately, the customer service was above & beyond. They did a complete check on my vehicle, wich put my mind at ease. They found a brake cap that was off/loose. My vehicle runs much better. I will definately be using them in the future.Services: General repairs & maintenance, Vehicle safety inspectionServices: General repairs & maintenance, Vehicle safety inspection

  jane hobbs
a year ago
Add an appointment for 9 AM cut my drop my car off and ask for a phone call so that I could pick it up before noon. Did not receive any phone called multiple times, put on hold, calls dropped and ultimately it was 3 hours before I got a return phone call. I was very frustrated. Eventually I was able to talk to the service manager who said they weren't finished with the car and didn't have any answers for me yet. Finally at 5 PM I called the dealership and told them to just have my car ready for me to pick up at 5:30. I still didn't know what was wrong/fix/needed. Within 2 to 3 minutes I got a call back from the service manager saying they couldn't find out why the display kept blacking out nor why the Is radar kept telling me it was disabled due to poor forward disability on clear days. People who work there are nice enough however they are shorthanded, they don't call back when they should, they don't answer the phone and it's very frustrating. When they do work, it is excellent. Hope they can get people hired so that customers aren't so frustrated with them.Services: Tires, Vehicle Inspection, Wheel alignment

  Edna Hartney
8 months ago
I was treated very well. The receptionist was very knowledgeable and the mechanics inform me of every thing that was going on. While I was waiting there was a nice seating area to either watch TV or be on the phone

  Sally Dee
a year ago
I bought a Mazda 3 in 2013 and it is still going strong with 227,000 miles! I added on the free oil changes and still get them done here 2x a year. Love this place! They make it easy to remember to maintain your vehicle.Services: Tire rotations, Vehicle Inspection, Auto maintenance, Oil changeServices: Tire rotations, Vehicle Inspection, Auto maintenance, Oil change

  Marissa Heeter
8 months ago
Excellent job at getting my oil change done. Quick, professional, and outstanding service. Any questions I asked were promptly responded to with a thoughtful answer.Services: Tires, Auto maintenance, Oil changeServices: Tires, Auto maintenance, Oil change