Honda Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Don Herman
a week ago
I received great service from Tammy. She was polite, efficient and took good care of me. Tammy was very helpful getting my tire replaced and dealing with the insurance company so I could complete my trip to Corvallis on time. Many thanks to her and the service department.

  Lauren Murray
3 weeks ago
Absolutely will never go back to get my car serviced here again. Called to make an appointment because of a recall I was notified of and also needed an oil change and tire rotation. Spoke with Austin on the phone who took all of my information, including the VIN, and added me into the system since this would be my first time there with my vehicle. I was told exactly what recall was on the car since he looked up the VIN and was told he needed to ask the parts/service guys first to see if they had it. Shortly after, he told me I could come in and get all of the requested services completed and asked my availability. He ended up giving me options, including at 8:15 that following morning. Repeated it back to him to confirm the date and time and said great, see you all tomorrow. I show up at 8:15 and am met by an older woman who said I didn t have an appointment. Searched by my name, phone number, and ran the VIN. Nothing. Said about 3 different times that I didn t have an appointment. Didn t offer any solutions. Just kept telling me that I was wrong. Told her how I spoke to Austin who told me to come in at this time on that day. Absolutely no clue how none of my information was in the system. Austin comes over and acts like he never talked to me before in his life and came back after about a minute with a printed piece of paper with my VIN and last name under the owner of vehicle but had a completely different name and contact information on the sheet. Did not even have the right information at all and told me that they can t do the recall because the part for my specific VIN isn t at the dealership. Okay fine. But then a third person, Rachelle came up to me and again I was asked what I was doing there. Had to explain again and was told that I would need an appointment. Explained yet again that Austin scheduled the appointment per my phone call yesterday but he clearly messed up at some point. Was told fine, I can leave it and get the oil change and tire rotation done. Then as I m waiting to get that quote done, the older woman sees another car pull into the garage and yells across the garage Austin, you have another walk-in and starts dying laughing with Austin - making me out to seem like I was a liar about this freaking appointment and acting like children. I have never in my life been treated that way before. I was so taken aback by how everyone handled that situation. Even Rachelle was being defensive and short with me, attempting to argue about everything I was there for and misunderstanding what I was telling her. I left after being told it would be a few hours only to get a text 15-30 minutes later saying everything was done but then quoted me for another $630 for various issues such as filter changes absolutely not. Picked up my car only to see clearly that my tires weren t even rotated either. Terrible service, terrible people. Never again.

  Charito Nicdao
a month ago
I love the express service. I have no issues having car service with or without schedule. I have been a customer since I bought my car in 2013 and I never had a major issue with my car that goes to show how well they take care of my car. Hopefully, it stays that way. All of the agents/technicians are always respectful and informative. They never pressure you to do anything that is not required but are always there to provide information that you need to know about your car.

  Tiare Afoa
3 weeks ago
Rachelle is absolutely amazing. She s very attentive and has great customer service skills. Everyone I ve ever spoken with or interacted with at the service department has always been amazing. Just wish you had chairs/seatingfor people on the medium husky side.

  Steve Roberts
3 months ago
Great questions and light encouragement to provide better detail. Wonderful, personal conversation when I asked about Rachel s name and things on her work desk. Super quick Lyft back and forth. Detailed explanation of what was done. Smiles at each point of the visits. Super positive experience when I was dreading what could possibly be wrong.

  Bill Smith
3 weeks ago
My car was having an alignment issue so I took it in to see what was going on. The service department spent a lot of time trying to fix the issue. They went above and beyond trying to fix it, which they did. The service writer also stayed way past her time to leave and kept me updated with what was happening.Job well done.

  Terry Davis
a month ago
Quick and a job well done. We appreciated that the service department was able to run us over to the mall while they worked on our car. We also appreciated that they gave us a military discount.

  Barb Downs
2 months ago
I love taking my car here. I have always had excellent service. Austin was very helpful and was so good to get us the best price that was so helpful to us and very much appreciated! Thank you, Austin Bidhop!

  Austin Strand
3 months ago
I always enjoy taking my Honda here. They're friendly and honest, doing their best to make sure your car is being taken care of and that you're aware of any maintenance coming up. Austin Bishop was a great help today and helped me create a plan for my upcoming maintenance needs. Thank you!

  Jeremy
4 months ago
My wife and I took a Honda Passport in for my mom to take care of a tire pressure issue. The passenger rear wheels pressure kept dipping to 25 while the others stayed at 33 and Honda assured us they'd take care of it. We went first thing in the morning and as we pulled our car into the service area Jeff helped us out right away and gave us a smooth, transparent, and easy interaction all the way from dropping it off to picking it up. Jeff even remembered our trip and gave us a warm farewell. Huge s/o to Jeff and the service crew over there for taking care of our car!

  Marla Marsh
a week ago
For some reason when I made an appointment online it didn t work but they were very accommodating and got me in. Great service, not pushy and very friendly.

  Charlotte Barnes
2 days ago
Perfect experience. VERY kind staff. Professional work done. I enjoyed the beautiful landscaping while waiting outside for the oil change.

  Rylie Creagan
3 months ago
I recently brought my car in for routine maintenance and had the most amazing customer service from Allie and her team. Compared to other dealership experiences I ve encountered, she went above and beyond in terms of her communication and was so friendly and nice.

  Teri Huff
a month ago
I had service work that needed to be done on my Honda. I am so glad that Jeff was there for me from the beginning to the end! He explained EVERYTHING, he answered every question I had, and was there 100% for me!!! Jeff will be my go to the next time my car needs service! Thank you Jeff!!!

  Chaneka Hawkins
a month ago
They always do a great job. Was a little bothered it took two and half hours even with a scheduled appointment. I was told the appointment is just a scheduled check in and not when they start so I ll keep that in mind next oil change

  Leiliwin Valdez
2 months ago
They took me in last minute , & had great customer service. They told me to come back and they could price match new tires to get me the best price. Highly satisfied and would recommend!

  Connie Marsden
2 weeks ago
Christa was great, checking in with me, explaining what was needed. I really appreciated her going the extra mile. I had my back brakes done and an oil change.

  Dani Buslach
4 months ago
Although it took a long time to get an appointment, I feel it went great. Having a Lyft to work and back to pickup my car was perfect. Hollie was absolutely wonderful help to me.

  stevew4949
3 weeks ago
Honda Express Service was quick and easy!I tried the Happy Hour Special saved a few bucks.Everything went great with no appointment.

  Hazel Bustillo
3 months ago
We always have great experience working with Austin at service department. He makes sure to provide us all the information about our vehicles. He is very knowledgeable.

  Aysia
3 months ago
They got me in so quick in a pinch! Very friendly customer service and they didn t do anything more than necessary to my car which I m always grateful for. I expected it to be expensive, being that it s a dealership, but nope - lowest quote I received!

  Antonio Kretzschmar
3 months ago
Positive and insightful visit. Cierra was professional, friendly, and gave beneficial information regarding services performed. Her transparency and knowledge made me feel welcome to return in the future.

  princess frosty
4 weeks ago
I had the best experience working with Austin! He went above and beyond to take care of my car!! Thank you again, Austin!!

  Bailey Fierling
a day ago
I needed a bunch of fluid changes/maintenance done. Austin was helpful and worked with me to give me a discount after I saw the total.

  Office Admin
4 months ago
Hollie was extremely helpful. She was very good at explaining the specifics of what my repair involved. Friendly, good communicator with knowledge. Can t beat that !

  Thomas SampleWood
3 months ago
Fantastic Service. From top to bottom. Working with Jerry made the process smooth and professional. Absolutely would recommend and go back for any future maintenance needs

  Jess Griff
2 months ago
I came in for my 6 month maintenance service and Christa was not only very friendly and helpful, but also really informative in her responses to my questions and about future care for my vehicle.

  nicole bright
2 months ago
I had a safety recall on my airbags, and Holly was great! Got me in and out in no time and I was back on the road safely. Thanks, Holly.

  Tim Ingram
3 months ago
Rachelle Malauulu was a joy to work with. She took very good care of us and showed strong competency in doing her job. Wonderful experience!

  Jhanice Candelario
4 months ago
Awesome experience here. Austin had great customer service, he answered all my questions & any concerns I had. Will def be back!