Dick Hannah Service Center - Hazel Dell

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Azure Calder
a month ago
I hate to blast people on the Internet, but after not hearing back for two weeks regarding an issue I guess this is my only option. I took my car in to have a few things done with it. I got home and the car was still having the same problems that they claimed to have fixed and charged me for. The person in the service department that I had worked with told me to come back at a scheduled time the following week when it was convenient for me. I took the time off work for this appointment. When I arrived, I was not on the schedule and was told that they could not see me even though I had confirmation emails. The person I had talked to told me that they would not work on the issues regardless, and there was a note on my account to send me elsewhere to have fixed. My service person had the day off. I sent messages to the service person that have helped me original but got no call back. There was no conversation or refund offered after I had paid for that repair.

  Tracey Pruitt
2 months ago
I called to get an oil change service for my BMW they got me in same day. They quoted me one price and charged me another price which was more than the original. Then they couldn t clear the message that says to service my oil, nor could they figure out how to get my odometer reading, I now have to contact a BMW dealer to get the oil message off my dash and the other error message that says there the emergency call system has malfunctioned. If you are selling all types of car models then you should have mechanics capable of servicing them. And be able to complete the service

  Jada Lawrence
2 months ago
They were great.. I have been having problems with my car and Dokota was great about keeping me informed and up to date on what was going on I was able to get my car back sooner than we thought and it is working great..

  cory niten
2 months ago
Great customer service, gave us all of the information we needed regarding our cars health, fitted us for new tires and changed the oil , they noticed a few things that needed maintenance and took care of it. Highly recommend

  Darla Guillory
2 months ago
I would of never bought the vehicle, I only had the car 1 month and it was in Service just about the whole time, the front window had to be replaced trim on the driver window had to be replaced all this should of been noticed before they sold the car, and I still hear air from the driver side

  Eric Barr
3 months ago
Great service and friendly staff, got my car in and out in a timely manner. Would recommend the shop to anyone.

  Susan Bryant
a month ago
I had a quick and easy fix and Dakota was very helpful and got me back on the road.

  Pam Hunter
a month ago
I paid $195 for a misdiagnosis. On my 2018 Buick Encore. There was also an item missing out of my car ashtray. I was very dissatisfied with my experience and paid for nothing. The diagnosis was not correct. And No one seems to care that I was charged for the wrong diagnosis.Service: Auto engine diagnosticService: Auto engine diagnostic

  Grover Betts
3 months ago
Always a good job. Dakotah and service department top notch. Super fast oil change and tire rotation every time.

  Kara Lutter
8 months ago
Eric and his team were absolutely fabulous! They had me in and out and under an hour even taking the time out to show me (personally) potential problem! Hidden gem for Honda service! I will be going there for all my future Honda needs!

  Becky Jo Pas
11 months ago
Dakotah ensured it was a great experience. I was schedule for a simple oil change, but I'm moving 1200 miles away in June so we did the 60K service a little early. He and the mechanic determined a few things that weren't necessary at this time, so that saved some money! It was worth the wait.Hannah service center has been doing my service work for over 7 years. I have always been more than satisfied and they treat their customers well. I'll miss them.Services: Transmission, Air & cabin filter replacement, Tires, Transmission repair, Oil change

  jesse barragan
5 months ago
Dakota was very friendly, they were able to get me in same day and had my vehicle finished just as I got off work. Thank youServices: Air & cabin filter replacement, Brakes, Brake service & repair, Oil changeServices: Air & cabin filter replacement, Brakes, Brake service & repair, Oil change

  Linda Watson
a year ago
We purchased a 2014 Chrysler 300! Beautiful car.Our Salesman,Taylor Loftis-Kim and Finance & Insurance Manager, Maya Brown were amazing to work with.Providing a beautiful vehicle, excellent financing and and service & warranty package to ensure we have no worries in our future! Their Leadership is friendly and knowledgeable.We bought another used car two years ago from Cory Newport and I still love it as much as the day we bought it! Cory, was promoted to their Finance Team! Couldn t happen to a better guy!Dick s Service Team offer full service and have been great to work with. We don t see much of the Service Team except for regular services, because they thoroughly go through their vehicles and they repair and resolve issues prior to putting vehicles out on the lot to sell.Great Team! Thank You for all you do!!!

  Elaine Meis
5 months ago
Courteous, friendly, knowledgeable staff. Completed the work quickly. Will return for my next service.

  patrice Baugher
2 months ago
Great work, very friendly, and good location if you have to wait, places to walk to.

  Rusty Couch
8 months ago
When my car overheated, I worried that I might have a much bigger problem, but the technician let me know it was only a bad thermostat and everything else checked out ok. It was minor and repaired and returned to me quickly. Great service and great level of honesty from the technician. I appreciate that.Service: Auto engine diagnosticService: Auto engine diagnostic

  Daisy Gonzalez
a month ago
I was helped with a I ll change and they were polite and helpful with accommodating my request and answering my questions thank you

  Breanna Watson
a year ago
The team is always exceptional when I visit. Eric is honest and easy to work with. I never feel like services my car doesn t need are pushed on me. I m a long term customer thanks to the respect I get when I am there. I recommend them all the time!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Cathy Patton
9 months ago
I have been to many auto repair shops in my 60 yrs of driving I have never left a good review but Dakota the service manager & Eric the director left me so impressed with their communication, kindness & respect for this 76 yr old woman I had to send them a gold buzzer review from the minute I arrived till the day my car was repaired they kept the line of communication open and kept me informed, when the parts arrived they told me they could get my car in the following Tuesday but I was going to be out of town so they squeezed me in on Monday & repaired my car in record time I cannot say enough good things about this shop if needed again I will happily be back thank you gentlemen C PattonServices: Steering & suspension repair, Electrical, Air conditioning

  Patricia Cooper
11 months ago
Dakota went to extremes to see that my vehicle got the attention it needed, in a timely fashion. He even vacuumed out my front and back seat floors! Also rotated tires. I look forward to my next service here. Thanks Service: Oil changeService: Oil change

  Danyetta Heller
2 months ago
Great from start to finish. Honest and not pushy. Thanks

  Alicia Dingivan
2 months ago
They did a great job and for a decent price.

  Tate Cantwell
8 months ago
Great service fixed. What need to be fixed in a timely manner? I appreciate the employees in the work they do

  G56 Mark
a year ago
Brought my 21 Trx for the cooling fan not working, they told me the fan is working fine. The truck is getting to 225 degrees in 30 degree weather it's never got that hot in 117 degree weather. I also told them the fan is supposed to turn on in sport mode, they told me it does turn on in sport mode, it doesn't! I bet when the warranty they find the problem. Now I've got a 96k truck that I can't drive.

  amy brown
4 years ago
Came for an oil change and was quoted a price. Wait was pretty quick about a hour. Went to pay and it was less because I didn't need a tire rotation... also changed my FOB battery and car was vacuumed. Great service.

  Allison Abernathy
4 years ago
Eric is exceptional. He always takes the time to make sure I am fully informed with everything that happens. The service department really makes me a part of the service team when working on my vehicle not just a paying customer.

  MEGAN MORRELL
3 years ago
I was on time, they were late. It took over an hour to finish. And for paying over $100.00 for an oil change service, you would think they would have at least vacuumed the inside of my car or washed it like they do at other dealerships. And they didn t sanitize my car after them being in it.They had no cups for water and no coffee out like when I had just bought my car three weeks prior. I felt stuck.

  David Smithstein
11 months ago
Great service, fair pricing, honest staff, couldn t ask for anything more.Service: Oil changeService: Oil change

  Douglas DeWitt
2 months ago
Great communication, quick service!

  Chris Speyer
a year ago
Front brakes replaced, in and out in 45 minutes. Love that I can use my military discount.Service: BrakesService: Brakes